Battery Mart

On 8/14/ [redacted] called and spoke with our newest CSR and proceeded to be verbally abusive by using profanity He then spoke with our lead CSR and was very rude, continually interrupting as she attempted to assist himWe offer the following details of this customer's order: Order was placed by customer in the afternoon on 8/7/Customer received free shipping Order was processed on 8/8/(Friday) and submitted to be shipped from our manufacturer, avoiding a backorder delay for customer Order shipped on 8/12/(Tuesday) Tracking was entered on order and customer's card was charged on 8/13/Delivery is scheduled for 8/15/

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: A Toyota dealer does not test batteries to meet “manufacturing specifications” because these tests have no meaning in a running carThe only “test” that means anything is that the battery supply power under the hood of a car that is in motion with lots of heat and vibration This battery likely has an internal defect such as an intermittent or broken connection, a shorted plate or some other mechanical problemIt can sit on a quiet, calm shelf, with full charge, for yearsBut, put it in a car, start up and drive off, and it won’t last minutesThat is exactly how this battery behaves If you go to [redacted] you will find other “1-star” reviews from several other unhappy buyers who have had very similar experiences with this same [redacted] battery [redacted] ( [redacted] )Several of these reviewers (including myself) are also disgusted with the poor customer service and reneging of warranty demonstrated by Battery Mart I paid about $for this battery, including $to return it to Battery MartIt was covered by a free month replacement warrantySimply put, this means that Battery Mart owes me a free brand new batteryPeriod [redacted] ’s written warranty, presented at the same [redacted] location for this product, is contained in the next paragraph: Warranty, Parts: [redacted] warrants to the original purchaser that this battery is free of defects in material and workmanship for a month replacement period when shipped and sold by [redacted] .comIf a replacement is necessary due to a defect in materials and/or workmanship the battery will be replaced free of charge, within the free replacement period from date of original purchase This warranty is pages long and may read in its entirety from the [redacted] product description locationNo where does this warranty state: “Your battery has been tested in accordance with the manufacturer's recommended testing procedures and meets and/or exceeds all listed specifications.” This assertion is sheer fabrication on the part of Battery Mart! For Battery Mart to offer me a settlement of $is totally unacceptable Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I have checked with my credit card company and there has been no refund from Battery Mart as of 5/26/Battery Mart claims tthat a refund was issued on 5/10/I will be more than happy to accept a refund as I mentioned to them that I bought another battery from Interstate and it has been working flawlessly! Regards, [redacted] ***

4/10/ - [redacted] ***'s battery was received at Battery Mart for testing and it was low on charge (volts) His battery was brought up to full charge, allowed to set, and then load tested multiple times The manufacturer's rating for [redacted] ***'s battery is CCA (cold cranking amps) and it passed at CCA in our facility 4/18/- Test results were reported to [redacted] ***.4/25/- Good battery was returned to [redacted] at Battery Mart's expense (we paid return shipping after charging and testing his battery) [redacted] tracking # [redacted] 4/29/- [redacted] received his battery.5/9/- [redacted] called with concerns about his battery and requested a free replacement.5/14/- Battery Mart issued [redacted] a full refund but will not send a replacement as we believe he has a problem with his motorcycle other than the battery.Regards, [redacted] ***Battery Mart

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: my account does not reflect this refund transaction at this time but I will be checking back daily until it doesThere was also no mention of reimbursement for the $that it cost me to ship the defective battery back to Battery Mart Regards, [redacted] ***