Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
This battery was not purchased from their location but the location in SouthlakeIf the respondent had even bothered talking to their sales associates they would have found this outI am sure not many people come in a day looking for this battery having the same issueThe associate called the other store to verify the information and gave me the song and dance mentioned previously. Mr*** assertion that all of his associates explain the warranty information at purchase is ludicrousTo state the he knows exactly what his associates are saying to customers is mere hand wavingUnless they have cameras recording every conversation there is no way to know.If he had even read the complaint then he would have seen that I had been maintaining my battery up to the point it failedThe battery had been starting my four wheeler until the point of failureIf it did not have enough charge as they stated then it would not have been able to crank an CC engineThe battery sat for weeks until I was able to get it to the storeDuring this period it did not sit on a charger as I had previously tried to charge it overnight again to no availThe battery had been on the charger prior to taking the ATV out for that weekendIt started the ATV for an entire day before failing to start it on the next day. Mr*** own store has a giant cardboard display for this brand that does indeed state that the battery holds charge in storage if he ever bothered taking a look at itNo where on the display does it state that the batteries must be kept on a battery chargerThis is the same display that touts the year warranty.I have attached the receipt of the battery in question.Regards,*** ***
CUSTOMER ABUSE/NEGLECT OF ANY BATTERY IS NOT COVERED BY VVARRANTYA VOLTBATTERY FULLY CHARGED RANGE IS FROM VOLTS TO VOLTSCUSTOMER'S BATTERYVOL TED BELOW VOLTSA VOLT BATTERY IS TOTALLY DISCHARGED AT VOLTS.MOST ENGINES WILL NOT "TURN OVER" TO START UNLESS THE BATTERY IS VOLTING AT 12.4VOLTS OR HIGHERIT IS CUSTOMER'S RESPONSIBILITY TO PROPERLY MAINTAIN THEIRBATTERY.OUR DURACELL ULTRA PRO POWERSPORT BATTERIES DO COME WITH A TWO YEAR FREEREPLACEMENT ON ALL BATTERIES THAT ARE DETERMINED TO BE FACTORY DEFECTIVEALLCUSTOMERS ARE REMINDED AT TIME OF PURCHASE OF A POWERSPORT BATTERY THEIMPORTANCE OF THEIR MAINTAINING THE BATTERY AT OPERATING VOLTAGE WHEN VEHICLEOR BATTERY IS NOT BEING USED ON A REGULAR BASISAT THAT SAME TIME, WE HIGHLYSUGGEST THAT THE CUSTOMER "MAINTAIN" THEIR BATTERY WHEN IT IS NOT IN REGULARUSE BY USING A BATTERY TENDER OR MAINTAINERTHIS DEVICE WILL TURN ON AND OFF ASTHE BATTERY NEEDS, TO MAINTAIN OPERATING VOLTAGE.A TRADITIONAL VOLT POWER SPORT BATTERY IS FULLY CHARGED ANYWHERE FROM 12.5VOLTS TO VOLTSA TOTALLY DISCHARGED BATTERY IS VOLTS OR LESS.*** *** ** *** *** *** *CUSTOMERS ARE TOLD AT TIME OF PURCHASE THAT IT IS THEIR RESPONSIBIUTY TOMAINTAIN THEIR BATTERY IN THE OPERATING RANGEMOST DO, SOME DO NOT.HOWEVER, WHENEVER A CUSTOMER DOES BRING IN AN OVERLY DISCHARGED BATTERY, WEALWAYS TRY TO "BRING IT BACK" TO OPERATING RANGE, VOLTS OR HIGHERAFTERTHAT IS DONE, WE CAN PUT A "LOAD" ON THE BATTERY TO SEE IF THE COLD CRANKINGAMPS ARE CORRECTIF THEY ARE, WE DO A TOP OFF CHARGE AND RETURN FULLY CHARGEDAND FUNCTIONAL BATTERY TO THE CUSTOMERIF THE BATTERY FAILS THE LOAD TEST ANDIT IS IN THE WARRANTY TIME FRAME, WE REPLACE THE BATTERY FREE OF CHARGE.WE DO NOT WARRANTY ANY VOLT BATTERY THAT IS BROUGHT IN TO STORE WHOSEOPEN VOLTAGE READING IS BELOW VOLTSIN MOST CASES THIS INDICATES THAT THEBATTERY HAS BEEN smiNG IDLE FOR A LENGTH OF TIME, ATTACHED TO A DEVICE THATMAINTAINS A CONSTANT PARASITIC DRAIN, OR THE BATTERY HAS BEEN OVER DISCHARGEDBY CONSTANT CRANKING UNTIL THE BATTERY HAS NO ENERGY LEFT.WE PRIDE OURSELVES IN OUR CUSTOMER SERVICE AND PRODUCTS.PLEASE LET US KNOW IF YOU NEED ANY FURTHER INFORMATION FROM US, OR IF YOU HAVEADDITIONAL QUESTIONS THAT WE NEED TO ANSWER
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.The respondent provides no evidence of customer abuse but claims itTheir only evidence is that there was not a voltage reading above VoltsThis in no way proves customer abuse
Regards,
*** ***
WE ARE IN RECEIPT Of YOOR t.mER DATED OCTOBEII1, 2016 REGARDING A COMPlAINT FROM [redacted]WE DO NOT HAVE [redacted] IN OOR SYSTEM AS A CUSTOMER HAVING PURCHASiiD THIS BATTERY AT OOR STORE.HOWEVER, WE WERE ABLE TO RESEARCH AND FINO WHERE HE HAD PURCHASED THIS BATTERY AT ANOTHER STORE...
INSOUTHLAKE. I HAVE ENCLOSED A COPY OF THE RECEIPT.THE SOUTHLAKE CUSTOMER BROUGHT THE DISCHARGED BATTERY (11.2 VOl TS)IN TO OUR STORE ASKING us TO TEST THEBATTERY FOR HIM, WHICH WE ARE ALWAYS HAPPY TO DO. IN ORDER TO PROPERLY TEST A BATTERY, THE BATTERY MUSTBE FULLY CHARGED BEFORE ANY EQUIPMENT CAN DETERMINE WHETHER OR NOT A BATTERY MAY BE DEFECTIVE ANDWARRANTABLE. A FULLY CHARGED AUTOMOTIVE BATTERY VOLTS ANYWHERE FROM U.S TO 13.2 VOLTS. A FULLYDISCHARGED BATTERY IS 11.9 VOLTS. THIS BATIERY CAME IN SEVERELY DISCHARGED AT 11.2 VOLTS,COMMON CAusE FOR A BATTERY TO BE DISCHARGED BELOW 12 VOLTS 15 THE VEHICLE NOT BEING USED ON A REGULARBASIS, BAD STARTER OR ALTERNATOR, DISCHARGE DUE TO OllER CRANKING ENGINE THAT WILL NOT START.IN ORDER TO PROPERLY TEST THE BATTERY, IT MUST II£ FULLY CHARGED AT 12.5 VOLTS OR HIGHER. IN ORDER TO 00 THIS,BATTERY MUST BE PLACED ON CHARGER. IN MOST CASES A BATTERY SEVERELY DISCHARGED AS THIS ONE CAN TAKE UP TO9 HOURS TO BRING BACK TO OPERATING VOLTAGE. IF A LOAD TEST IS PERFORMED ON A DISCHAIIGED BATTERY, THEDIAGNOSTIC EQUIPMENT WILL FAIL THE BATTERY BV DEFAULT AS THE BATTERY IS NOT FULLY CHARGED PRIOR TO BEINGPLACED ON CARBON PILE LOAD TESTER.THIS WAS ALL EXPLAINED TO MR[redacted]SEVERAL TIMES. HE CHOSE TO TAKE HIS BATTERY WITH HIM RATHER THAN OORCOMPLETING THE CHARGING PROCESS TO BE ABI.E TO TEST HIS BATTERY FOR WARRANTY REPLACEMENT.IF VOO HAVE ANY FURTHER QU£sllONS, PlEASE LET US KNOW.
DEAR SIRS:WE HAVE REVIEWED OUR FILES REGARDING THE COMPLAINT BY MR. [redacted] AND WE
FIND NO RECORD IN OUR SYSTEM OF A POWER SPORT BATTERY PURCHASED AT OUR STORE ON
MAY 20, 2015. BASED ON HIS INFORMATION,
THE BATTERY WOULD HAVE BEEN OUR BATTERY MODEL NUMBER, CYL10020 OR
CYL10009. ...
NEITHER OF THOSE BATTERIES
WERE SOLD ON THAT DAY TO ANY CUSTOMER.BASED ON THE INFORMATION IN THIS COMPLAINT, WE DO HAVE HIS NAME ON FILE
SHOWING THAT HE PURCHASED AN AUTOMOBILE/TRUCK BATTERY SLI24F ON FEBRUARY 25,
2015. HOWEVER, THE NAME BEING THE SAME, THE PHONE NUMBERS DO NOT MATCH.OUR DURACELL ULTRA PRO POWERSPORT BATTERIES DO COME WITH A TWO YEAR FREE
REPLACEMENT ON ALL BATTERIES THAT ARE DETERMINED TO BE FACTORY DEFECTIVE. ALL CUSTOMERS ARE REMINDED AT TIME OF
PURCHASE OF A POWERSPORT BATTERY THE IMPORTANCE OF THEIR MAINTAINING THE
BATTERY AT OPERATING VOLTAGE WHEN VEHICLE OR BATTERY IS NOT BEING USED ON A
REGULAR BASIS. AT THAT SAME TIME, WE
HIGHLY SUGGEST THAT THE CUSTOMER “MAINTAIN” THEIR BATTERY WHEN IT IS NOT IN
REGULAR USE BY USING A BATTERY TENDER OR MAINTAINER. THIS DEVICE WILL TURN ON AND OFF AS THE
BATTERY NEEDS, TO MAINTAIN OPERATING VOLTAGE. A TRADITIONAL 12 VOLT POWER SPORT
BATTERY IS FULLY CHARGED ANYWHERE FROM 12.5 VOLTS TO 13.2 VOLTS. A TOTALLY DISCHARGED BATTERY
IS 11.9 VOLTS OR LESS. CUSTOMERS ARE ALWAYS TOLD AT TIME OF PURCHASE THAT IT IS THEIR
RESPONSIBILITY TO MAINTAIN THEIR BATTERY IN THE OPERATING RANGE. MOST DO, SOME DO NOT. HOWEVER, WHENEVER A CUSTOMER DOES BRING IN AN
OVERLY DISCHARGED BATTERY, WE ALWAYS TRY TO “BRING IT BACK” TO OPERATING RANGE,
12.5 VOLTS OR HIGHER. AFTER THAT IS
DONE, WE CAN PUT A “LOAD” ON THE BATTERY TO SEE IF THE COLD CRANKING AMPS ARE
CORRECT. IF THEY ARE, WE DO A TOP OFF
CHARGE AND RETURN FULLY CHARGED AND FUNCTIONAL BATTERY TO THE CUSTOMER. IF THE BATTERY FAILS THE LOAD TEST AND IT IS
IN THE WARRANTY TIME FRAME, WE REPLACE THE BATTERY FREE OF CHARGE. WE DO NOT WARRANTY ANY 12 VOLT BATTERY THAT IS BROUGHT IN TO STORE WHOSE
OPEN VOLTAGE READING IS BELOW 10 VOLTS. IN MOST CASES THIS INDICATES THAT THE
BATTERY HAS BEEN SITTING IDLE FOR A LENGTH OF TIME, ATTACHED TO A DEVICE THAT
MAINTAINS A CONSTANT PARASITIC DRAIN, OR THE BATTERY HAS BEEN OVER DISCHARGED
BY CONSTANT CRANKING UNTIL THE BATTERY HAS NO ENERGY LEFT. WE DO ADVERTISE OUR AGM POWERSPORT BATTERIES AS “MAINTENANCE FREE”, WHICH
THEY ARE. WE DO NOT ADVERTISE “HOLDS
CHARGE IN STORAGE.” THE BEST WAY TO
MAINTAIN A BATTERY IS TO USE A PROPERLY FUNCTIONING TENDER OR MAINTAINER WHENEVER
THE BATTERY IS NOT IN USE. WE PRIDE OURSELVES IN OUR CUSTOMER SERVICE AND PRODUCTS. PLEASE LET US KNOW IF YOU NEED ANY FURTHER INFORMATION FROM US, OR IF YOU
HAVE ADDITIONAL QUESTIONS THAT WE NEED TO ANSWER.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.The business has given any new information in this response and is merely regurgitating information from their previous response. It appears they do not stand behind their products and choose to hide behind simple procedures to shirk their responsibility. A simple test of a battery does not give them proof that it was customer abuse or neglect. As an Electrical Engineer myself I know that many things can cause catastrophic failure. Manufacturing defects happen all the time.
[redacted]
[redacted]
Revdex.com[redacted]
[redacted]
[redacted]
Dear [redacted] :
This letter is in regards to your complaint submitted on 10/26/2015 against Batteries Plus Bulbs and assigned complaint ID [redacted]
The business response is either below or attached. You have 8 calendar days to submit your response back to the Revdex.com. If no response is received, we will assume that your complaint has been resolved.
The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may redact your complaint to protect privacy rights and to remove inappropriate language.
If you have any questions, please contact us at [redacted] between 9:00 a.m. and 4:00 p.m. or by email at [redacted]
Regards,
A[redacted]
[redacted]
[redacted]1
MESSAGE FROM BUSINESS:CUSTOMER ABUSE/NEGLECT OF ANY BATTERY IS NOT COVERED BY WARRANTY. IT IS THECUSTOMER'S RESPONSIBILITY TO PROPERLY MAINTAIN THEIR BATTERY AT ALL TIMES.OUR DURACELL ULTRA PRO POWERSPORT BATTERIES DO COME WITH A TWO YEAR FREEREPLACEMENT ON ANY BATTERY THAT IS DETERMINED TO BE FACTORY DEFECTIVE.WE DO NOT WARRANTY ANY 12 VOLT BATTERY WHEN OPEN VOLTAGE READING IS BELOW 10VOLTS. IN THIS CASE, CUSTOMER BROUGHT IN AN OVERLY DISCHARGED BATTERY THATVOLTED WELL BELOW 10 VOLTS. ALL ATTEMPTS WERE MADE TO TRY AND BRING THEBATTERY BACK TO OPERATING VOLTAGE WITH NO SUCCESS.BEST REGARDS,[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
This battery was not purchased from their location but the location in SouthlakeIf the respondent had even bothered talking to their sales associates they would have found this outI am sure not many people come in a day looking for this battery having the same issueThe associate called the other store to verify the information and gave me the song and dance mentioned previously. Mr*** assertion that all of his associates explain the warranty information at purchase is ludicrousTo state the he knows exactly what his associates are saying to customers is mere hand wavingUnless they have cameras recording every conversation there is no way to know.If he had even read the complaint then he would have seen that I had been maintaining my battery up to the point it failedThe battery had been starting my four wheeler until the point of failureIf it did not have enough charge as they stated then it would not have been able to crank an CC engineThe battery sat for weeks until I was able to get it to the storeDuring this period it did not sit on a charger as I had previously tried to charge it overnight again to no availThe battery had been on the charger prior to taking the ATV out for that weekendIt started the ATV for an entire day before failing to start it on the next day. Mr*** own store has a giant cardboard display for this brand that does indeed state that the battery holds charge in storage if he ever bothered taking a look at itNo where on the display does it state that the batteries must be kept on a battery chargerThis is the same display that touts the year warranty.I have attached the receipt of the battery in question.Regards,*** ***
CUSTOMER ABUSE/NEGLECT OF ANY BATTERY IS NOT COVERED BY VVARRANTYA VOLTBATTERY FULLY CHARGED RANGE IS FROM VOLTS TO VOLTSCUSTOMER'S BATTERYVOL TED BELOW VOLTSA VOLT BATTERY IS TOTALLY DISCHARGED AT VOLTS.MOST ENGINES WILL NOT "TURN OVER" TO START UNLESS THE BATTERY IS VOLTING AT 12.4VOLTS OR HIGHERIT IS CUSTOMER'S RESPONSIBILITY TO PROPERLY MAINTAIN THEIRBATTERY.OUR DURACELL ULTRA PRO POWERSPORT BATTERIES DO COME WITH A TWO YEAR FREEREPLACEMENT ON ALL BATTERIES THAT ARE DETERMINED TO BE FACTORY DEFECTIVEALLCUSTOMERS ARE REMINDED AT TIME OF PURCHASE OF A POWERSPORT BATTERY THEIMPORTANCE OF THEIR MAINTAINING THE BATTERY AT OPERATING VOLTAGE WHEN VEHICLEOR BATTERY IS NOT BEING USED ON A REGULAR BASISAT THAT SAME TIME, WE HIGHLYSUGGEST THAT THE CUSTOMER "MAINTAIN" THEIR BATTERY WHEN IT IS NOT IN REGULARUSE BY USING A BATTERY TENDER OR MAINTAINERTHIS DEVICE WILL TURN ON AND OFF ASTHE BATTERY NEEDS, TO MAINTAIN OPERATING VOLTAGE.A TRADITIONAL VOLT POWER SPORT BATTERY IS FULLY CHARGED ANYWHERE FROM 12.5VOLTS TO VOLTSA TOTALLY DISCHARGED BATTERY IS VOLTS OR LESS.*** *** ** *** *** *** *CUSTOMERS ARE TOLD AT TIME OF PURCHASE THAT IT IS THEIR RESPONSIBIUTY TOMAINTAIN THEIR BATTERY IN THE OPERATING RANGEMOST DO, SOME DO NOT.HOWEVER, WHENEVER A CUSTOMER DOES BRING IN AN OVERLY DISCHARGED BATTERY, WEALWAYS TRY TO "BRING IT BACK" TO OPERATING RANGE, VOLTS OR HIGHERAFTERTHAT IS DONE, WE CAN PUT A "LOAD" ON THE BATTERY TO SEE IF THE COLD CRANKINGAMPS ARE CORRECTIF THEY ARE, WE DO A TOP OFF CHARGE AND RETURN FULLY CHARGEDAND FUNCTIONAL BATTERY TO THE CUSTOMERIF THE BATTERY FAILS THE LOAD TEST ANDIT IS IN THE WARRANTY TIME FRAME, WE REPLACE THE BATTERY FREE OF CHARGE.WE DO NOT WARRANTY ANY VOLT BATTERY THAT IS BROUGHT IN TO STORE WHOSEOPEN VOLTAGE READING IS BELOW VOLTSIN MOST CASES THIS INDICATES THAT THEBATTERY HAS BEEN smiNG IDLE FOR A LENGTH OF TIME, ATTACHED TO A DEVICE THATMAINTAINS A CONSTANT PARASITIC DRAIN, OR THE BATTERY HAS BEEN OVER DISCHARGEDBY CONSTANT CRANKING UNTIL THE BATTERY HAS NO ENERGY LEFT.WE PRIDE OURSELVES IN OUR CUSTOMER SERVICE AND PRODUCTS.PLEASE LET US KNOW IF YOU NEED ANY FURTHER INFORMATION FROM US, OR IF YOU HAVEADDITIONAL QUESTIONS THAT WE NEED TO ANSWER
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below.The respondent provides no evidence of customer abuse but claims itTheir only evidence is that there was not a voltage reading above VoltsThis in no way proves customer abuse
Regards,
*** ***
WE ARE IN RECEIPT Of YOOR t.mER DATED OCTOBEII1, 2016 REGARDING A COMPlAINT FROM [redacted]WE DO NOT HAVE [redacted] IN OOR SYSTEM AS A CUSTOMER HAVING PURCHASiiD THIS BATTERY AT OOR STORE.HOWEVER, WE WERE ABLE TO RESEARCH AND FINO WHERE HE HAD PURCHASED THIS BATTERY AT ANOTHER STORE...
INSOUTHLAKE. I HAVE ENCLOSED A COPY OF THE RECEIPT.THE SOUTHLAKE CUSTOMER BROUGHT THE DISCHARGED BATTERY (11.2 VOl TS)IN TO OUR STORE ASKING us TO TEST THEBATTERY FOR HIM, WHICH WE ARE ALWAYS HAPPY TO DO. IN ORDER TO PROPERLY TEST A BATTERY, THE BATTERY MUSTBE FULLY CHARGED BEFORE ANY EQUIPMENT CAN DETERMINE WHETHER OR NOT A BATTERY MAY BE DEFECTIVE ANDWARRANTABLE. A FULLY CHARGED AUTOMOTIVE BATTERY VOLTS ANYWHERE FROM U.S TO 13.2 VOLTS. A FULLYDISCHARGED BATTERY IS 11.9 VOLTS. THIS BATIERY CAME IN SEVERELY DISCHARGED AT 11.2 VOLTS,COMMON CAusE FOR A BATTERY TO BE DISCHARGED BELOW 12 VOLTS 15 THE VEHICLE NOT BEING USED ON A REGULARBASIS, BAD STARTER OR ALTERNATOR, DISCHARGE DUE TO OllER CRANKING ENGINE THAT WILL NOT START.IN ORDER TO PROPERLY TEST THE BATTERY, IT MUST II£ FULLY CHARGED AT 12.5 VOLTS OR HIGHER. IN ORDER TO 00 THIS,BATTERY MUST BE PLACED ON CHARGER. IN MOST CASES A BATTERY SEVERELY DISCHARGED AS THIS ONE CAN TAKE UP TO9 HOURS TO BRING BACK TO OPERATING VOLTAGE. IF A LOAD TEST IS PERFORMED ON A DISCHAIIGED BATTERY, THEDIAGNOSTIC EQUIPMENT WILL FAIL THE BATTERY BV DEFAULT AS THE BATTERY IS NOT FULLY CHARGED PRIOR TO BEINGPLACED ON CARBON PILE LOAD TESTER.THIS WAS ALL EXPLAINED TO MR[redacted]SEVERAL TIMES. HE CHOSE TO TAKE HIS BATTERY WITH HIM RATHER THAN OORCOMPLETING THE CHARGING PROCESS TO BE ABI.E TO TEST HIS BATTERY FOR WARRANTY REPLACEMENT.IF VOO HAVE ANY FURTHER QU£sllONS, PlEASE LET US KNOW.
DEAR SIRS:WE HAVE REVIEWED OUR FILES REGARDING THE COMPLAINT BY MR. [redacted] AND WE
FIND NO RECORD IN OUR SYSTEM OF A POWER SPORT BATTERY PURCHASED AT OUR STORE ON
MAY 20, 2015. BASED ON HIS INFORMATION,
THE BATTERY WOULD HAVE BEEN OUR BATTERY MODEL NUMBER, CYL10020 OR
CYL10009. ...
NEITHER OF THOSE BATTERIES
WERE SOLD ON THAT DAY TO ANY CUSTOMER.BASED ON THE INFORMATION IN THIS COMPLAINT, WE DO HAVE HIS NAME ON FILE
SHOWING THAT HE PURCHASED AN AUTOMOBILE/TRUCK BATTERY SLI24F ON FEBRUARY 25,
2015. HOWEVER, THE NAME BEING THE SAME, THE PHONE NUMBERS DO NOT MATCH.OUR DURACELL ULTRA PRO POWERSPORT BATTERIES DO COME WITH A TWO YEAR FREE
REPLACEMENT ON ALL BATTERIES THAT ARE DETERMINED TO BE FACTORY DEFECTIVE. ALL CUSTOMERS ARE REMINDED AT TIME OF
PURCHASE OF A POWERSPORT BATTERY THE IMPORTANCE OF THEIR MAINTAINING THE
BATTERY AT OPERATING VOLTAGE WHEN VEHICLE OR BATTERY IS NOT BEING USED ON A
REGULAR BASIS. AT THAT SAME TIME, WE
HIGHLY SUGGEST THAT THE CUSTOMER “MAINTAIN” THEIR BATTERY WHEN IT IS NOT IN
REGULAR USE BY USING A BATTERY TENDER OR MAINTAINER. THIS DEVICE WILL TURN ON AND OFF AS THE
BATTERY NEEDS, TO MAINTAIN OPERATING VOLTAGE. A TRADITIONAL 12 VOLT POWER SPORT
BATTERY IS FULLY CHARGED ANYWHERE FROM 12.5 VOLTS TO 13.2 VOLTS. A TOTALLY DISCHARGED BATTERY
IS 11.9 VOLTS OR LESS. CUSTOMERS ARE ALWAYS TOLD AT TIME OF PURCHASE THAT IT IS THEIR
RESPONSIBILITY TO MAINTAIN THEIR BATTERY IN THE OPERATING RANGE. MOST DO, SOME DO NOT. HOWEVER, WHENEVER A CUSTOMER DOES BRING IN AN
OVERLY DISCHARGED BATTERY, WE ALWAYS TRY TO “BRING IT BACK” TO OPERATING RANGE,
12.5 VOLTS OR HIGHER. AFTER THAT IS
DONE, WE CAN PUT A “LOAD” ON THE BATTERY TO SEE IF THE COLD CRANKING AMPS ARE
CORRECT. IF THEY ARE, WE DO A TOP OFF
CHARGE AND RETURN FULLY CHARGED AND FUNCTIONAL BATTERY TO THE CUSTOMER. IF THE BATTERY FAILS THE LOAD TEST AND IT IS
IN THE WARRANTY TIME FRAME, WE REPLACE THE BATTERY FREE OF CHARGE. WE DO NOT WARRANTY ANY 12 VOLT BATTERY THAT IS BROUGHT IN TO STORE WHOSE
OPEN VOLTAGE READING IS BELOW 10 VOLTS. IN MOST CASES THIS INDICATES THAT THE
BATTERY HAS BEEN SITTING IDLE FOR A LENGTH OF TIME, ATTACHED TO A DEVICE THAT
MAINTAINS A CONSTANT PARASITIC DRAIN, OR THE BATTERY HAS BEEN OVER DISCHARGED
BY CONSTANT CRANKING UNTIL THE BATTERY HAS NO ENERGY LEFT. WE DO ADVERTISE OUR AGM POWERSPORT BATTERIES AS “MAINTENANCE FREE”, WHICH
THEY ARE. WE DO NOT ADVERTISE “HOLDS
CHARGE IN STORAGE.” THE BEST WAY TO
MAINTAIN A BATTERY IS TO USE A PROPERLY FUNCTIONING TENDER OR MAINTAINER WHENEVER
THE BATTERY IS NOT IN USE. WE PRIDE OURSELVES IN OUR CUSTOMER SERVICE AND PRODUCTS. PLEASE LET US KNOW IF YOU NEED ANY FURTHER INFORMATION FROM US, OR IF YOU
HAVE ADDITIONAL QUESTIONS THAT WE NEED TO ANSWER.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my dispute.
Please enter your reason(s) for rejecting the business response below.The business has given any new information in this response and is merely regurgitating information from their previous response. It appears they do not stand behind their products and choose to hide behind simple procedures to shirk their responsibility. A simple test of a battery does not give them proof that it was customer abuse or neglect. As an Electrical Engineer myself I know that many things can cause catastrophic failure. Manufacturing defects happen all the time.
[redacted]
[redacted]
Revdex.com[redacted]
[redacted]
[redacted]
Dear [redacted] :
This letter is in regards to your complaint submitted on 10/26/2015 against Batteries Plus Bulbs and assigned complaint ID [redacted]
The business response is either below or attached. You have 8 calendar days to submit your response back to the Revdex.com. If no response is received, we will assume that your complaint has been resolved.
The text of your dispute may be publicly posted on the Revdex.com website (Revdex.com reserves the right to not post in accordance with Revdex.com policy). Please do not include any personally identifiable information in describing the nature of your complaint. By submitting your complaint, you are representing that it is a truthful account of your experience with the business. Revdex.com may redact your complaint to protect privacy rights and to remove inappropriate language.
If you have any questions, please contact us at [redacted] between 9:00 a.m. and 4:00 p.m. or by email at [redacted]
Regards,
A[redacted]
[redacted]
[redacted]1
MESSAGE FROM BUSINESS:CUSTOMER ABUSE/NEGLECT OF ANY BATTERY IS NOT COVERED BY WARRANTY. IT IS THECUSTOMER'S RESPONSIBILITY TO PROPERLY MAINTAIN THEIR BATTERY AT ALL TIMES.OUR DURACELL ULTRA PRO POWERSPORT BATTERIES DO COME WITH A TWO YEAR FREEREPLACEMENT ON ANY BATTERY THAT IS DETERMINED TO BE FACTORY DEFECTIVE.WE DO NOT WARRANTY ANY 12 VOLT BATTERY WHEN OPEN VOLTAGE READING IS BELOW 10VOLTS. IN THIS CASE, CUSTOMER BROUGHT IN AN OVERLY DISCHARGED BATTERY THATVOLTED WELL BELOW 10 VOLTS. ALL ATTEMPTS WERE MADE TO TRY AND BRING THEBATTERY BACK TO OPERATING VOLTAGE WITH NO SUCCESS.BEST REGARDS,[redacted]