I saw their prices were the most reasonable online with in miles of Yukon and needed a car soonThis was the first dealership on my list, and after talking with sales manager [redacted] I knew this was where we wanted to buy a carThey were not playing games with us, and we were able to get a great reliable newly used and save a few thousand dollarsWe are on the Dave Ramsey money plan so Price AND Quality were what I had to find and that is what they sold usIt is sad that more sales managers aren't like Mr [redacted] , get what you need at a good price without all the gamesThe next time I need to buy a vehicle I'll be back, even if Battison doesn't have it in stock, I'd rather wait till they can find me what I want
Initial Business Response / [redacted] (1000, 5, 2014/09/17) */ We are very sorry that Ms [redacted] had an unpleasant experience at our storeBoth us and the credit union apologize for "putting Ms [redacted] in a bind"(quote from the customer) by taking her car payment out on the payment due date Battison Honda has no control over customer past credit performance or bank's stipulations for approving the loanIn order to secure this loan, credit union required Ms [redacted] to have the car payments automatically drafted out of her accountWe will do a much better job explaining that to our customers in the future Just like we discussed in my office, no one besides Ms [redacted] sign her signatureMs [redacted] signed all documents herselfTo complete the auto draft process, Ms [redacted] also gave us her voided check for the account that she choose to have payments deducted fromAgain, we are very sorry for not explaining the paperwork as well as putting her family in a bind We as well as the credit union had to call police on Ms [redacted] She was screaming profanities on our showroom floor as well as at the bank and was disturbing the peaceWe have the event recordedAs an effort to keep Ms [redacted] happy, credit union offered to take the auto debit option off her loanThe offer still stands Sorry again [redacted] General Manager Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] you are a world class liarThere is no way that no one at the bank will attest to me EVER COMING in a being anything but pleasantYou continue to lie over and over and you're a poor representation for your companyI hope they fire you like they fired Brannon for forging my signatureThumbs up for sticking to your original lie and then adding more things on top of it Final Business Response / [redacted] (4000, 9, 2014/10/04) */ Again, we are very sorry that the bank took payment out of Ms [redacted] account on the payment due date and put her family outWe will do a much better job explaining this part of the paperwork in the futureWe do have a recording of Ms [redacted] screaming profanities and making a sceneI am sure that the bank have a recording of their incident as well Sorry again
Initial Business Response / [redacted] (1000, 5, 2014/02/07) */ We are very sorryThis issue never got to the appropriate management levelWe are completely wrong on this issueOur General Sales Manager got a hold of the customer and we ordered him a new head restCustomer is happy with the result and will be in 2/08/to pick it upSorry again for the inconvenience
Complaint: [redacted] I am rejecting this response because: Battison Honda may not control the Honda airbag recall, but they do control how they communicate to customers We were told that the car would be delivered on different occasions and we negotiated for the allowance of time If Battison Honda and their salesperson were up front, like Bob Howard Honda, we could have made a more informed decision We were truthful about our customer needs for quick delivery and Battison Honda was incorrect about their delivery promises A company displays credibility when they stand behind their promises Everyone knew about the airbag recall, but other dealerships were truthful to say this vehicle is ready and this one is not Asking the company to provide oil changes is a way to win back credibility If Honda sent the wrong airbag, why not communicate that to the customers I had to make contact every time the delivery date was passed Once again, there was time and money wasted dealing with Battison Honda and other competing dealerships were clear about vehicles waiting on airbags, like Bob Howard Honda, Eskridge Honda, and McDavid Honda in Frisco Texas Sincerely, [redacted] ***
We’re very sorry Our service adviser should of done a better job explaining the diagnostic When you came in the first time on 6/11/we run the pressure test At that time, receiver lines A and B both had leaks We replaced those lines When you brought the car back on 7/28/16, after running another pressure test your discharge hose now had leak It’s very common on older vehicles, when you put a brand new line, it automatically creates a much stronger pressure making old lines to fail...especially on a year old car We had the same issue happened to one of our older units in stockAgain we’re very sorry We’re willing to discount our labor to help you with the repair Please let us know Thank you
Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ Contact Name and Title: [redacted] GENERAL MANAG Contact Phone: XXXXXXXXXX Contact Email: [redacted] @battisonhonda.com BBB I AM THE NEW GENERAL MANAGER OF BATTISON HONDA AND NOT SURE WHY IT GOT TO A POINT OF THE CUSTOME MS. [redacted] ... FILING A BBB COMPLAINT. WE WILL BE IN TOUCH WITH MS. [redacted] IN THE NEXT 24 HOURS TO ARRANGE REPLACING HER ONE TIRE THAT WAS NOT NEW. THANKS [redacted] GENERAL MANAGER
Initial Business Response / [redacted] (1000, 5, 2014/06/07) */ I am very sorry that you had this unpleasant experience with our finance departmentGreat customer service is VERY important to usI will have this issue resolvedWe will reach out to youFeel free to contact me as well at XXX-XXX-XXXX or ***@battisonhonda.com Thank you [redacted] , General Manager
Initial Business Response /* (1000, 5, 2014/01/17) */
Contact Email: ***@battisonhonda.com
This gentleman purchased this SALVAGE TITLE vehicle from us back in September, AS ISIf he would of brought this unit back within hours we would gladly exchanged itWe stand by our hours
exchange policy
He was fully aware of this unit being SALVAGED before buying itWe have multiple emails before this purchase, discussing that this unit was SALVAGEDWhen he purchased this unit, he signed multiple documents acknowledging that he is buying a SALVAGE carHe signed "AS IS" form, "Carfax" right next to the word "Branded Title, Rebuilt, Salvage", and had the title with the word "rebuilt" all over it in his possession (Documents attached)We have other emails with this customer, discussing this unit being salvageIn those emails, customer admits buying SALVAGE cars in the past
On December 19th was the first time we heard from this customer since his purchaseHe wrecked this vehicle and now he wants us to buy him another oneAt first he was claiming that he didn't know that this vehicle was salvagedI attached a copy of his original email where at first he was claiming that we never showed him the CarfaxAfter we showed him all these documents, he is changing his storyYou can see his story change from his original email (documents attached)This customer knew that he was buying a SALVAGE carHe sighed all of the documents, acknowledging that he is buying a SALVAGE CAR and buying it AS IS
We value our customersIt is very important to us that our customers have a great experience with our storeWe're very disappointed that we couldn't get that accomplished with ***
Final Consumer Response /* (4200, 12, 2014/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all when this entire thing started Battison Honda said they would trade me out my car the only difference now is they are saying something about a employee priceWell I have tried several times to find out how much they will give me for my car that I bought just a few months ago for 11k and they wont tell meI have no idea what an employee discount is but either way I have already tagged my car and spent over $when my tire blew out because of the crooked axles were eating into my tiresSo now I would have to take whatever they give me for my car which is probably 9k if I am lucky and buy a new car from them and pay whatever that is plus tag the car on top of that so now I am looking at spending who knows how muchI traded in my Jeep which was worth and got for it and they turned around and sold it for 10k plus they probably only gave the person who traded in the Acura I had maybe 7k since it has in damagesBattison has ALREADY made close to 8k ore more on this deal alone and they said they will now LET ME trade it so I can spend even more moneyI guess they have not made enough money on meThey have a body shop that fixes thingsThey know they have made a ton of money off of meTo fix the axles would be like 1k and the paint that supposedly all I had to do was get a detail shop to fix it instead it needs a new paint jobWhy wont they offer to pay halfIt wouldn't cost them anything other than the hours from their body shopI would buy the partsThat seems extremely reasonableI pay for the parts and they have their body shop spend a few hours fixing itThat would be more than fairInstead of me spending thousands of thousands of dollars that I don't have to get another carEither that or give me one heck of deal which I doubt Battison will do since they wont even tell me what they would trade in my car for so the ball is in their court
Final Business Response /* (4000, 10, 2014/02/05) */
Because of our commitment to our customersWe will trade *** out of his AcuraWe will make sure that he gets a very fair trade appraisalWe will also allow him to buy any of our vehicles at our Employee Price
Because of ***'s high expectations of salvage/wholesale units, we will not included any salvage title or high miles wholesale vehicles in this offerAlso before completing this purchase, *** must have the car inspected by a 3rd party mechanicWe will need a written statement from *** stating that the car was checked out and he is 100% satisfied with the condition of the vehicle
We're very sorry for the inconvenienceAirbag that we had in stock did not fit that vehicleUnfortunately we have no control over Honda's airbag delivery timeLoaners available to all our customers even without the airbag issue. We're sorry that our salesperson didn't
mention that upfront. Since Mr*** applied for financing the inquiry will show up on his creditThat inquiry will not effect his credit score. We fixed items after the sale that wasn't part of the purchase agreement to offset the waiting timeWe backed out this deal completely which most of the dealers would not doAgain we're very sorry for the inconvenience
Sales people were helpful and courteous, but once I was ready to purchase I asked them specifically to check for rates from the current bank that I use for car loans because they offer a rate discountThe employee lied to me and said that he ran them and gave me a loan from another bank that had a better rate
After reviewing the paperwork and checking my credit, they never checked for a rate from the bank that I asked them to! I'm sure they get some kind of kick back
Not that big of deal if the bank that they gave me had not had the worst service of any financial institution that I've worked with in at least years! Very difficult to pay electronically unless I just sign up for an account with them and deposit money into their account to pay withI don't want another bank accountI just want to make payments on my loan!
Be very carefull when you actually go to purchase or bring a prequalified loan offer from your own bank with youYou have been warned!
Initial Business Response /* (1000, 8, 2014/03/20) */
This amount was refunded to Mr*** on 2/25/at 12;13pmWe credited his VISA card ending with *** for $Transaction *** Mr*** please check your credit card recordsIf you need a copy of the approval receipt for
this transaction we'll be more than happy to provide it for youThank you for considering us for your automotive needs
Initial Business Response /* (1000, 5, 2014/09/17) */
We are very sorry that Ms. [redacted] had an unpleasant experience at our store. Both us and the credit union apologize for "putting Ms. [redacted] in a bind"(quote from the customer) by taking her car payment out on the payment due date....
Battison Honda has no control over customer past credit performance or bank's stipulations for approving the loan. In order to secure this loan, credit union required Ms. [redacted] to have the car payments automatically drafted out of her account. We will do a much better job explaining that to our customers in the future.
Just like we discussed in my office, no one besides Ms. [redacted] sign her signature. Ms. [redacted] signed all documents herself. To complete the auto draft process, Ms. [redacted] also gave us her voided check for the account that she choose to have payments deducted from. Again, we are very sorry for not explaining the paperwork as well as putting her family in a bind.
We as well as the credit union had to call police on Ms. [redacted]. She was screaming profanities on our showroom floor as well as at the bank and was disturbing the peace. We have the event recorded. As an effort to keep Ms. [redacted] happy, credit union offered to take the auto debit option off her loan. The offer still stands.
Sorry again.
[redacted]
General Manager
Initial Consumer Rebuttal /* (3000, 7, 2014/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] you are a world class liar. There is no way that no one at the bank will attest to me EVER COMING in a being anything but pleasant. You continue to lie over and over and you're a poor representation for your company. I hope they fire you like they fired Brannon for forging my signature. Thumbs up for sticking to your original lie and then adding more things on top of it.
Final Business Response /* (4000, 9, 2014/10/04) */
Again, we are very sorry that the bank took payment out of Ms. [redacted] account on the payment due date and put her family out. We will do a much better job explaining this part of the paperwork in the future. We do have a recording of Ms. [redacted] screaming profanities and making a scene. I am sure that the bank have a recording of their incident as well.
Sorry again.
Complaint: [redacted]
I am rejecting this response because: Battison Honda may not control the Honda airbag recall, but they do control how they communicate to customers. We were told that the car would be delivered on 3 different occasions and we negotiated for the allowance of time. If Battison Honda and their salesperson were up front, like Bob Howard Honda, we could have made a more informed decision. We were truthful about our customer needs for quick delivery and Battison Honda was incorrect about their delivery promises. A company displays credibility when they stand behind their promises. Everyone knew about the airbag recall, but other dealerships were truthful to say this vehicle is ready and this one is not. Asking the company to provide oil changes is a way to win back credibility. If Honda sent the wrong airbag, why not communicate that to the customers. I had to make contact every time the delivery date was passed. Once again, there was time and money wasted dealing with Battison Honda and other competing dealerships were clear about vehicles waiting on airbags, like Bob Howard Honda, Eskridge Honda, and McDavid Honda in Frisco Texas.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2014/02/07) */
We are very sorry. This issue never got to the appropriate management level. We are completely wrong on this issue. Our General Sales Manager got a hold of the customer and we ordered him a new head rest. Customer is happy with the result...
and will be in 2/08/14 to pick it up. Sorry again for the inconvenience.
Initial Business Response /* (1000, 5, 2014/06/07) */
I am very sorry that you had this unpleasant experience with our finance department. Great customer service is VERY important to us. I will have this issue resolved. We will reach out to you. Feel free to contact me as well at...
XXX-XXX-XXXX or [redacted]@battisonhonda.com
Thank you.
[redacted], General Manager
We’re very sorry. Our service adviser should of done a better job explaining the diagnostic. When...
you came in the first time on 6/11/16 we run the pressure test. At that time, receiver lines A and B both had leaks. We replaced those lines. When you brought the car back on 7/28/16, after running another pressure test your discharge hose now had leak. It’s very common on older vehicles, when you put a brand new line, it automatically creates a much stronger pressure making old lines to fail...especially on a 10 year old car. We had the same issue happened to one of our older units in stock. Again we’re very sorry. We’re willing to discount our labor to help you with the repair. Please let us know. Thank you.
I saw their prices were the most reasonable online with in 100 miles of Yukon and needed a car soon. This was the first dealership on my list, and after talking with sales manager [redacted] I knew this was where we wanted to buy a car. They were not playing games with us, and we were able to get a great reliable newly used 2014 and save a few thousand dollars. We are on the Dave Ramsey money plan so Price AND Quality were what I had to find and that is what they sold us. It is sad that more sales managers aren't like Mr. [redacted], get what you need at a good price without all the games. The next time I need to buy a vehicle I'll be back, even if Battison doesn't have it in stock, I'd rather wait till they can find me what I want.
Initial Business Response /* (1000, 5, 2015/08/10) */
We are very sorry that the vehicle that you were looking at day before got sold. With all the choices in the market we understand that you may have to think about it overnight. Unfortunately sometimes the vehicle that you're looking at...
today is the same vehicle that someone else was looking at yesterday. We asked you to buy this unit the night you were in. You choose not to. Following morning we had another customer came in and bought it. We have no record of running your credit card. Your credit card provider can verify that. Again we are very sorry. To help you out, we negotiated a great price for you on new CX-5 with Mazda dealership. For only $1,700 more you can get a brand new unit with no miles. Please let us know and we'll have the Mazda dealer reach out to you. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I verbally contracted for a car at $ 23.000.00 Not $ 24,700. If by chance the dealership wishes to provide a Honda at the same price I could agree.
Final Consumer Response /* (2000, 9, 2015/08/24) */
Spoke with Mr. [redacted], he let me know that the case has been resolved.
Initial Business Response /* (1000, 5, 2016/01/25) */
Contact Name and Title: [redacted] GENERAL MANAG
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@battisonhonda.com
Revdex.com
I AM THE NEW GENERAL MANAGER OF BATTISON HONDA AND NOT SURE WHY IT GOT TO A POINT OF THE CUSTOME MS. [redacted]...
FILING A Revdex.com COMPLAINT. WE WILL BE IN TOUCH WITH MS.[redacted] IN THE NEXT 24 HOURS TO ARRANGE REPLACING HER ONE TIRE THAT WAS NOT NEW.
THANKS
[redacted]
GENERAL MANAGER
I saw their prices were the most reasonable online with in miles of Yukon and needed a car soonThis was the first dealership on my list, and after talking with sales manager [redacted] I knew this was where we wanted to buy a carThey were not playing games with us, and we were able to get a great reliable newly used and save a few thousand dollarsWe are on the Dave Ramsey money plan so Price AND Quality were what I had to find and that is what they sold usIt is sad that more sales managers aren't like Mr [redacted] , get what you need at a good price without all the gamesThe next time I need to buy a vehicle I'll be back, even if Battison doesn't have it in stock, I'd rather wait till they can find me what I want
Initial Business Response / [redacted] (1000, 5, 2014/09/17) */ We are very sorry that Ms [redacted] had an unpleasant experience at our storeBoth us and the credit union apologize for "putting Ms [redacted] in a bind"(quote from the customer) by taking her car payment out on the payment due date Battison Honda has no control over customer past credit performance or bank's stipulations for approving the loanIn order to secure this loan, credit union required Ms [redacted] to have the car payments automatically drafted out of her accountWe will do a much better job explaining that to our customers in the future Just like we discussed in my office, no one besides Ms [redacted] sign her signatureMs [redacted] signed all documents herselfTo complete the auto draft process, Ms [redacted] also gave us her voided check for the account that she choose to have payments deducted fromAgain, we are very sorry for not explaining the paperwork as well as putting her family in a bind We as well as the credit union had to call police on Ms [redacted] She was screaming profanities on our showroom floor as well as at the bank and was disturbing the peaceWe have the event recordedAs an effort to keep Ms [redacted] happy, credit union offered to take the auto debit option off her loanThe offer still stands Sorry again [redacted] General Manager Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/09/23) */ (The consumer indicated he/she DID NOT accept the response from the business.) [redacted] you are a world class liarThere is no way that no one at the bank will attest to me EVER COMING in a being anything but pleasantYou continue to lie over and over and you're a poor representation for your companyI hope they fire you like they fired Brannon for forging my signatureThumbs up for sticking to your original lie and then adding more things on top of it Final Business Response / [redacted] (4000, 9, 2014/10/04) */ Again, we are very sorry that the bank took payment out of Ms [redacted] account on the payment due date and put her family outWe will do a much better job explaining this part of the paperwork in the futureWe do have a recording of Ms [redacted] screaming profanities and making a sceneI am sure that the bank have a recording of their incident as well Sorry again
Initial Business Response / [redacted] (1000, 5, 2014/02/07) */ We are very sorryThis issue never got to the appropriate management levelWe are completely wrong on this issueOur General Sales Manager got a hold of the customer and we ordered him a new head restCustomer is happy with the result and will be in 2/08/to pick it upSorry again for the inconvenience
Complaint: [redacted] I am rejecting this response because: Battison Honda may not control the Honda airbag recall, but they do control how they communicate to customers We were told that the car would be delivered on different occasions and we negotiated for the allowance of time If Battison Honda and their salesperson were up front, like Bob Howard Honda, we could have made a more informed decision We were truthful about our customer needs for quick delivery and Battison Honda was incorrect about their delivery promises A company displays credibility when they stand behind their promises Everyone knew about the airbag recall, but other dealerships were truthful to say this vehicle is ready and this one is not Asking the company to provide oil changes is a way to win back credibility If Honda sent the wrong airbag, why not communicate that to the customers I had to make contact every time the delivery date was passed Once again, there was time and money wasted dealing with Battison Honda and other competing dealerships were clear about vehicles waiting on airbags, like Bob Howard Honda, Eskridge Honda, and McDavid Honda in Frisco Texas Sincerely, [redacted] ***
We’re very sorry Our service adviser should of done a better job explaining the diagnostic When you came in the first time on 6/11/we run the pressure test At that time, receiver lines A and B both had leaks We replaced those lines When you brought the car back on 7/28/16, after running another pressure test your discharge hose now had leak It’s very common on older vehicles, when you put a brand new line, it automatically creates a much stronger pressure making old lines to fail...especially on a year old car We had the same issue happened to one of our older units in stockAgain we’re very sorry We’re willing to discount our labor to help you with the repair Please let us know Thank you
Initial Business Response / [redacted] (1000, 5, 2016/01/25) */ Contact Name and Title: [redacted] GENERAL MANAG Contact Phone: XXXXXXXXXX Contact Email: [redacted] @battisonhonda.com BBB I AM THE NEW GENERAL MANAGER OF BATTISON HONDA AND NOT SURE WHY IT GOT TO A POINT OF THE CUSTOME MS. [redacted] ... FILING A BBB COMPLAINT. WE WILL BE IN TOUCH WITH MS. [redacted] IN THE NEXT 24 HOURS TO ARRANGE REPLACING HER ONE TIRE THAT WAS NOT NEW. THANKS [redacted] GENERAL MANAGER
Initial Business Response / [redacted] (1000, 5, 2014/06/07) */ I am very sorry that you had this unpleasant experience with our finance departmentGreat customer service is VERY important to usI will have this issue resolvedWe will reach out to youFeel free to contact me as well at XXX-XXX-XXXX or ***@battisonhonda.com Thank you [redacted] , General Manager
Initial Business Response /* (1000, 5, 2014/01/17) */
Contact Email: ***@battisonhonda.com
This gentleman purchased this SALVAGE TITLE vehicle from us back in September, AS ISIf he would of brought this unit back within hours we would gladly exchanged itWe stand by our hours
exchange policy
He was fully aware of this unit being SALVAGED before buying itWe have multiple emails before this purchase, discussing that this unit was SALVAGEDWhen he purchased this unit, he signed multiple documents acknowledging that he is buying a SALVAGE carHe signed "AS IS" form, "Carfax" right next to the word "Branded Title, Rebuilt, Salvage", and had the title with the word "rebuilt" all over it in his possession (Documents attached)We have other emails with this customer, discussing this unit being salvageIn those emails, customer admits buying SALVAGE cars in the past
On December 19th was the first time we heard from this customer since his purchaseHe wrecked this vehicle and now he wants us to buy him another oneAt first he was claiming that he didn't know that this vehicle was salvagedI attached a copy of his original email where at first he was claiming that we never showed him the CarfaxAfter we showed him all these documents, he is changing his storyYou can see his story change from his original email (documents attached)This customer knew that he was buying a SALVAGE carHe sighed all of the documents, acknowledging that he is buying a SALVAGE CAR and buying it AS IS
We value our customersIt is very important to us that our customers have a great experience with our storeWe're very disappointed that we couldn't get that accomplished with ***
Final Consumer Response /* (4200, 12, 2014/02/08) */
(The consumer indicated he/she DID NOT accept the response from the business.)
First of all when this entire thing started Battison Honda said they would trade me out my car the only difference now is they are saying something about a employee priceWell I have tried several times to find out how much they will give me for my car that I bought just a few months ago for 11k and they wont tell meI have no idea what an employee discount is but either way I have already tagged my car and spent over $when my tire blew out because of the crooked axles were eating into my tiresSo now I would have to take whatever they give me for my car which is probably 9k if I am lucky and buy a new car from them and pay whatever that is plus tag the car on top of that so now I am looking at spending who knows how muchI traded in my Jeep which was worth and got for it and they turned around and sold it for 10k plus they probably only gave the person who traded in the Acura I had maybe 7k since it has in damagesBattison has ALREADY made close to 8k ore more on this deal alone and they said they will now LET ME trade it so I can spend even more moneyI guess they have not made enough money on meThey have a body shop that fixes thingsThey know they have made a ton of money off of meTo fix the axles would be like 1k and the paint that supposedly all I had to do was get a detail shop to fix it instead it needs a new paint jobWhy wont they offer to pay halfIt wouldn't cost them anything other than the hours from their body shopI would buy the partsThat seems extremely reasonableI pay for the parts and they have their body shop spend a few hours fixing itThat would be more than fairInstead of me spending thousands of thousands of dollars that I don't have to get another carEither that or give me one heck of deal which I doubt Battison will do since they wont even tell me what they would trade in my car for so the ball is in their court
Final Business Response /* (4000, 10, 2014/02/05) */
Because of our commitment to our customersWe will trade *** out of his AcuraWe will make sure that he gets a very fair trade appraisalWe will also allow him to buy any of our vehicles at our Employee Price
Because of ***'s high expectations of salvage/wholesale units, we will not included any salvage title or high miles wholesale vehicles in this offerAlso before completing this purchase, *** must have the car inspected by a 3rd party mechanicWe will need a written statement from *** stating that the car was checked out and he is 100% satisfied with the condition of the vehicle
We're very sorry for the inconvenienceAirbag that we had in stock did not fit that vehicleUnfortunately we have no control over Honda's airbag delivery timeLoaners available to all our customers even without the airbag issue. We're sorry that our salesperson didn't
mention that upfront. Since Mr*** applied for financing the inquiry will show up on his creditThat inquiry will not effect his credit score. We fixed items after the sale that wasn't part of the purchase agreement to offset the waiting timeWe backed out this deal completely which most of the dealers would not doAgain we're very sorry for the inconvenience
Sales people were helpful and courteous, but once I was ready to purchase I asked them specifically to check for rates from the current bank that I use for car loans because they offer a rate discountThe employee lied to me and said that he ran them and gave me a loan from another bank that had a better rate
After reviewing the paperwork and checking my credit, they never checked for a rate from the bank that I asked them to! I'm sure they get some kind of kick back
Not that big of deal if the bank that they gave me had not had the worst service of any financial institution that I've worked with in at least years! Very difficult to pay electronically unless I just sign up for an account with them and deposit money into their account to pay withI don't want another bank accountI just want to make payments on my loan!
Be very carefull when you actually go to purchase or bring a prequalified loan offer from your own bank with youYou have been warned!
Initial Business Response /* (1000, 8, 2014/03/20) */
This amount was refunded to Mr*** on 2/25/at 12;13pmWe credited his VISA card ending with *** for $Transaction *** Mr*** please check your credit card recordsIf you need a copy of the approval receipt for
this transaction we'll be more than happy to provide it for youThank you for considering us for your automotive needs
Initial Business Response /* (1000, 5, 2014/09/17) */
We are very sorry that Ms. [redacted] had an unpleasant experience at our store. Both us and the credit union apologize for "putting Ms. [redacted] in a bind"(quote from the customer) by taking her car payment out on the payment due date....
Battison Honda has no control over customer past credit performance or bank's stipulations for approving the loan. In order to secure this loan, credit union required Ms. [redacted] to have the car payments automatically drafted out of her account. We will do a much better job explaining that to our customers in the future.
Just like we discussed in my office, no one besides Ms. [redacted] sign her signature. Ms. [redacted] signed all documents herself. To complete the auto draft process, Ms. [redacted] also gave us her voided check for the account that she choose to have payments deducted from. Again, we are very sorry for not explaining the paperwork as well as putting her family in a bind.
We as well as the credit union had to call police on Ms. [redacted]. She was screaming profanities on our showroom floor as well as at the bank and was disturbing the peace. We have the event recorded. As an effort to keep Ms. [redacted] happy, credit union offered to take the auto debit option off her loan. The offer still stands.
Sorry again.
[redacted]
General Manager
Initial Consumer Rebuttal /* (3000, 7, 2014/09/23) */
(The consumer indicated he/she DID NOT accept the response from the business.)
[redacted] you are a world class liar. There is no way that no one at the bank will attest to me EVER COMING in a being anything but pleasant. You continue to lie over and over and you're a poor representation for your company. I hope they fire you like they fired Brannon for forging my signature. Thumbs up for sticking to your original lie and then adding more things on top of it.
Final Business Response /* (4000, 9, 2014/10/04) */
Again, we are very sorry that the bank took payment out of Ms. [redacted] account on the payment due date and put her family out. We will do a much better job explaining this part of the paperwork in the future. We do have a recording of Ms. [redacted] screaming profanities and making a scene. I am sure that the bank have a recording of their incident as well.
Sorry again.
Complaint: [redacted]
I am rejecting this response because: Battison Honda may not control the Honda airbag recall, but they do control how they communicate to customers. We were told that the car would be delivered on 3 different occasions and we negotiated for the allowance of time. If Battison Honda and their salesperson were up front, like Bob Howard Honda, we could have made a more informed decision. We were truthful about our customer needs for quick delivery and Battison Honda was incorrect about their delivery promises. A company displays credibility when they stand behind their promises. Everyone knew about the airbag recall, but other dealerships were truthful to say this vehicle is ready and this one is not. Asking the company to provide oil changes is a way to win back credibility. If Honda sent the wrong airbag, why not communicate that to the customers. I had to make contact every time the delivery date was passed. Once again, there was time and money wasted dealing with Battison Honda and other competing dealerships were clear about vehicles waiting on airbags, like Bob Howard Honda, Eskridge Honda, and McDavid Honda in Frisco Texas.
Sincerely,
[redacted]
Initial Business Response /* (1000, 5, 2014/02/07) */
We are very sorry. This issue never got to the appropriate management level. We are completely wrong on this issue. Our General Sales Manager got a hold of the customer and we ordered him a new head rest. Customer is happy with the result...
and will be in 2/08/14 to pick it up. Sorry again for the inconvenience.
Initial Business Response /* (1000, 5, 2014/06/07) */
I am very sorry that you had this unpleasant experience with our finance department. Great customer service is VERY important to us. I will have this issue resolved. We will reach out to you. Feel free to contact me as well at...
XXX-XXX-XXXX or [redacted]@battisonhonda.com
Thank you.
[redacted], General Manager
We’re very sorry. Our service adviser should of done a better job explaining the diagnostic. When...
you came in the first time on 6/11/16 we run the pressure test. At that time, receiver lines A and B both had leaks. We replaced those lines. When you brought the car back on 7/28/16, after running another pressure test your discharge hose now had leak. It’s very common on older vehicles, when you put a brand new line, it automatically creates a much stronger pressure making old lines to fail...especially on a 10 year old car. We had the same issue happened to one of our older units in stock. Again we’re very sorry. We’re willing to discount our labor to help you with the repair. Please let us know. Thank you.
I saw their prices were the most reasonable online with in 100 miles of Yukon and needed a car soon. This was the first dealership on my list, and after talking with sales manager [redacted] I knew this was where we wanted to buy a car. They were not playing games with us, and we were able to get a great reliable newly used 2014 and save a few thousand dollars. We are on the Dave Ramsey money plan so Price AND Quality were what I had to find and that is what they sold us. It is sad that more sales managers aren't like Mr. [redacted], get what you need at a good price without all the games. The next time I need to buy a vehicle I'll be back, even if Battison doesn't have it in stock, I'd rather wait till they can find me what I want.
Initial Business Response /* (1000, 5, 2015/08/10) */
We are very sorry that the vehicle that you were looking at day before got sold. With all the choices in the market we understand that you may have to think about it overnight. Unfortunately sometimes the vehicle that you're looking at...
today is the same vehicle that someone else was looking at yesterday. We asked you to buy this unit the night you were in. You choose not to. Following morning we had another customer came in and bought it. We have no record of running your credit card. Your credit card provider can verify that. Again we are very sorry. To help you out, we negotiated a great price for you on new CX-5 with Mazda dealership. For only $1,700 more you can get a brand new unit with no miles. Please let us know and we'll have the Mazda dealer reach out to you. Thank you.
Initial Consumer Rebuttal /* (3000, 7, 2015/08/12) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I verbally contracted for a car at $ 23.000.00 Not $ 24,700. If by chance the dealership wishes to provide a Honda at the same price I could agree.
Final Consumer Response /* (2000, 9, 2015/08/24) */
Spoke with Mr. [redacted], he let me know that the case has been resolved.
Initial Business Response /* (1000, 5, 2016/01/25) */
Contact Name and Title: [redacted] GENERAL MANAG
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@battisonhonda.com
Revdex.com
I AM THE NEW GENERAL MANAGER OF BATTISON HONDA AND NOT SURE WHY IT GOT TO A POINT OF THE CUSTOME MS. [redacted]...
FILING A Revdex.com COMPLAINT. WE WILL BE IN TOUCH WITH MS.[redacted] IN THE NEXT 24 HOURS TO ARRANGE REPLACING HER ONE TIRE THAT WAS NOT NEW.
THANKS
[redacted]
GENERAL MANAGER