Battlefield Chevrolet

Since receiving this information from Revdex.com, we have made attempts to contact the customer, however, our voicemails have not been returnedAfter discussing with the Warranty Company (Warranty Solutions), it seems as if the repairing dealership (Jack Evans Chevrolet) did not follow all of the necessary steps to ensure the customers Extended Service Contract was utilized to its fullest extentWe are happy to explain all of the details if/when our phone calls are answered Thank you

We have spoken with the customer, and he is aware we were simply being proactive with his customer dealWe were only trying to benefit the customer

To whom it may concern , We were not contacted by the customer to make us aware of the mechanical concerns that they were experiencingIt was brought to our attention via email yesterday 2/18/at 4:PM from the Revdex.comUpon reciept our [redacted] *** contacted the customer and the dealership where the vehicle was locatedAs of today all the necessary parts are in and the repairs are being completed at no charge to the customer as [redacted] is assuming responsibilty for the payment of the repair orderIn speaking with [redacted] they expect the repairs to be completed today and will notifiy the customer when the vehicle will be ready for pick upAt Battlefield Automotive we stand behind every vehicle we sell reguardless if it is a new or pre-owned We do offer extended service plans on most every vehicle we sell and strongly encourage our customers to consider the purchase of oneAlthough this customer chose to not take advantage of an extended serivce plan which could have covered the repairs we made the decison to assist by taking car of the repair billWe make decisions to assist our customer on a case by case basisWe also encourage our customers to contact us directly to make us aware of any concerns as several days had passed before we were made aware Respectfully, [redacted] General Manager Battlefield Toyota Chevrolet

Since receiving this information from Revdex.com, we have made attempts to contact the customer, however, our voicemails have not been returnedAfter discussing with the Warranty Company (Warranty Solutions), it seems as if the repairing dealership ( [redacted] ) did not follow all of the necessary steps to ensure the customers Extended Service Contract was utilized to its fullest extentWe are happy to explain all of the details if/when our phone calls are answered Thank you

Emilee Stevens, I am writing to you in reference of case number [redacted] MrJohn [redacted] purchased a [redacted] from Battlefield Toyota Chevrolet on January 12, At the time of sale the vehicle was listed as an “AS IS” vehicle, Mr [redacted] was aware of this at time of purchaseDuring signing paperwork on this vehicle, Mr [redacted] signed a document stating he was aware that it was an “AS IS” vehicle with NO WarrantyHe agreed and signed the document This vehicle was sent through our service shop and received a valid VA State Inspection in December of This inspection is good for months, just like every other VA State InspectionAs he stated in his statement “the inspection on it says 12/15”That is correct! Mr [redacted] took his vehicle to a different service shop instead of bringing it back to BattlefieldTherefore we have no control of what they cost him to fix itThe repair shop charged him more than our establishmentIt was apx months after the sale that he had his vehicle into their shop for “repair”.I am attaching a copy of the paperwork Mr[redacted] signed stating it was an “AS IS” vehicle.If you should need any further information please let me know.Respectfully, [redacted] ***General ManagerBattlefield ChevroletJames Monroe HwyCulpeper Va [redacted]

Revdex.com: I have reviewed the offer and/or response made by the business in reference to complaint ID 10757181, and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I did purchase an extended warranty that they offered Warranty Solutions, application number The warranty is a month or 36,miles The main complaint is that the dealership sold a vehicle with a broken part Attached is a copy of my warranty purchased, copy of the work done to fix my tie rod and alignment Regards, [redacted] ***

Since receiving this information from Revdex.com, we have made attempts to contact the customer, however, our voicemails have not been returned. After discussing with the Warranty Company (Warranty Solutions), it seems as if the repairing dealership ([redacted]) did not follow all...

of the necessary steps to ensure the customers Extended Service Contract was utilized to its fullest extent. We are happy to explain all of the details if/when our phone calls are answered.  Thank you.

Emilee Stevens,            I am writing to you in reference of case number [redacted]. Mr. John [redacted] purchased a 2008 [redacted] from Battlefield Toyota Chevrolet on January 12, 2015. At the time of sale the vehicle was listed as an “AS IS”...

vehicle, Mr. [redacted] was aware of this at time of purchase. During signing paperwork on this vehicle, Mr. [redacted] signed a document stating he was aware that it was an “AS IS” vehicle with NO Warranty. He agreed and signed the document.  This vehicle was sent through our service shop and received a valid VA State Inspection in December of 2014. This inspection is good for 12 months, just like every other VA State Inspection. As he stated in his statement “the inspection on it says 12/15”. That is correct!            Mr. [redacted] took his vehicle to a different service shop instead of bringing it back to Battlefield. Therefore we have no control of what they cost him to fix it. The repair shop charged him more than our establishment. It was apx 3 months after the sale that he had his vehicle into their shop for “repair”.I am attaching a copy of the paperwork Mr.[redacted] signed stating it was an “AS IS” vehicle.If you should need any further information please let me know.Respectfully,[redacted]General ManagerBattlefield Chevrolet10411 James Monroe HwyCulpeper Va 22701[redacted]

We have spoken with the customer, and he is aware we were simply being proactive with his customer deal. We were only trying to benefit the customer.

Revdex.com:
I have reviewed the offer and/or response made by the business in reference to complaint ID 10757181, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did purchase an extended warranty that they offered.  Warranty Solutions, application number 1003008.  The warranty is a 36 month or 36,000 miles.  The main complaint is that the dealership sold a vehicle with a broken part.  Attached is a copy of my warranty purchased, copy of the work done to fix my tie rod and alignment.  
Regards,
[redacted]