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Battlefield Ford & Jeep

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Battlefield Ford & Jeep Reviews (1)

Review: I did file a complaint at [redacted] and the [redacted]. The dealership has recently turned over to [redacted] instead of Battlefield [redacted]). My issue is between a car [redacted] Battlefield Field and [redacted] The [redacted] has referred me to [redacted] and [redacted] back to the [redacted]. The security system and power locks do not work from the key fobs. 2 security modules and 2 [redacted] modules have been paid for and installed in this truck in less then 2 years and the power locks still don’t work. Now the [redacted] says the Security Module needs to be replaced for the 3rd time in 13 months. The [redacted] said [redacted] wont pay for a new module and [redacted] told me to contact the dealer. I have already paid for these repairs once and the reoccurrence rate of failure is far too frequent to be considered acceptable. The [redacted] Battlefield [redacted] (BF) indicated it was [redacted] policy not to replace the part. I will offer a few bullet points to help describe the situation in the hopes that some action will take place. · The [redacted] (BF) told me the a leaky seal on the [redacted] windshield was to blame for the damage to the electronic Security and [redacted] module · I paid for the original Security and [redacted] module (which in hind sight I should not have paid for) and both failed · Due to failure the dealership paid for the second security and [redacted] module · The second Security module does not currently work · In late June 2013 a motorist pulled up beside me and let me know that my brake lights were not working on my vehicle (who knows how long this was an issue) · The [redacted] (BF) replaced a relay for the brake issue in early July 2013. · Looking over my service records I noticed I had the same (brake light) issue at 30,000 miles and the [redacted]) repaired it under warranty · I was told by the [redacted] (BF) that the only two security modules he has ever replaced at his current position have been on my vehicle. · I have been told by other [redacted] factory [redacted] who I know through prior relationships that these modules are only relays and have an extremely low failure rate · Clearly the security module is not the issue (I should not have to pay for a replacement) · I believe the root cause to all the electronic issues with this vehicle are directly related to a faulty seal in the factory installed windshieldDesired Settlement: I would like [redacted] to find and fix the problem so that is does not continue to be an issue. It is not fair that [redacted] cannot seem to figure out the issue with the vehicle and the solution is to keep replacing the same part at my expense.

Business

Response:

To Whome it may concern,

Revdex.com- Complaint ID [redacted]

The first record of [redacted] Ford F250, Vin# [redacted], being in for service was on April 26, 2012. The Customer’s complaint was that the door locks were inoperative when using the keyless entry remotes. We tested the remotes and the remote’s batteries. The batteries failed and we replaced the batteries and attempted to program the remotes. The keyless entry would not going to programming mode. Mr. Atkinson was notified of the findings and that we would need to have the vehicle off at a later date. The dealership took care of the diagnostic time spent on the vehicle and Mr. Atkinson was only charged for the batteries for the remotes, a total of $*.**. There were other repairs made at that time but nothing concerning this complaint.

The next visit to the dealership was on May 7, 2012. At this time [redacted] concern was to check the keyless entry system. The technician at the time stated that the found the VSM, Vehicle Security Module, bad and replaced the module per the approval of [redacted]. The technician programmed the module to the keyless entry fobs as well and the door entry panel on the exterior of the vehicle and all worked normal. On that same visit [redacted] complained of the door ajar light staying illuminated all the time, even with the doors closed. Technician verified the complaint and found water intrusion on the gem, generic electronic module with the as built data. We vefiried the repair and returned the vehicle to the customer. The total bill [redacted] paid was $[redacted] after a $[redacted] discount provided by the dealership.

On February 5, 2013 [redacted] brought the truck in with the concern of the dome light staying on, auto head light inoperative, and the power locks not working from fob or vehicle. The technician’s findings were that the items functioned most of the time but that the key fobs would not function at all. After replacing the batteries in the fobs and reprogramming them the keyless entry worked normal. Further diagnosing through pinpoint test and contacting Ford with the symptoms lead to replacement of VSM module. After checking for water damage and finding the VSM area dry at the time we replaced the module under Ford Service Parts Warranty. The only fees that [redacted] was responsible for was the batteries for the remotes totaling $[redacted].

The last visit from [redacted] was on July 1, 2013. The concern was that the brake lights intermittently worked, the keyless entry fobs were inoperative. We notified [redacted] of the failed module and informed him that it exceeded the [redacted] parts warranty. [redacted] parts warranty is ** months ** thousand miles from the original installation date, which was May 7, 2012. Sue to [redacted] service issues with his vehicle we the dealer, as a goodwill offer would put the module in for free, wave the diagnosing fee, and program the module free of charge. He would only pay for the part. His total cost would be [redacted]. He declined this offer and has not returned to the dealership.

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Description: Auto Dealers - New Cars, New Car Dealers (NAICS: 441110)

Address: 1300 Richmond Rd., Charlottesville, Virginia, United States, 22911

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