Battleground Kia

I am rejecting this response because: All of this I didn’t requestThis is a fake response from the dealership

Mrs [redacted] purchased the vehicle that she has now from Battleground Kia We have looked into her situation on at least two occasions to see if we could help her lower her payment We have looked at the idea of trading her into a different vehicle with a lower payment and, unfortunately, we are not able to do so without additional cash down from Mrs [redacted] We have also looked at the possibility of helping her refinance the current vehicle that she owns in order to lower her monthly payment but that would also require additional cash down from Mrs [redacted] Anytime a customer of ours wants to try to lower their payment, we always look first at the possibility of trading the current vehicle for another vehicle with a lower monthly payment or refinancing the current vehicle with a lower monthly payment If she didn't ask about the possibility of refinancing then nothing was harmed by us looking at the possibility of helping her lower her payments on her current vehicle Everything we looked at was in an attempt to help her with situation We do wish that we could help her lower her monthly payment but the only option that we can find requires an additional cash investment due to the current equity position

Good Morning, Ms [redacted] purchased a kia sportage on 8/10/The client signed paperwork on the deal and the payment is $per month furthermore Ms [redacted] signed the finance contract for that monthly paymentShe has reached out regarding a refinance of her current finance contract and there is nothing we can do to facilitate a refinance at this time without some cash investment from the customerRegardsGary S [redacted] GSM Battleground KIa [redacted]

Initial Business Response / [redacted] (1000, 6, 2016/02/05) */ Contact Name and Title: MrChris AM***, GM Contact Phone: (XXX)XXX-XXXX Contact Email: [redacted] @battlegroundkia.com The process to secure financing is not always a straightforward pathEach customer's unique situation oftentimes requires us to submit the deal to different lenders in an attempt to acquire the best possible financing situationAt the time of your initial credit application we submitted the details of the deal in this manner, however being that it was a holiday weekend the application to secure financing did not process until the next working business dayThis is the reason it appeared on Monday rather than the weekendAfter speaking to the customer again we made no further attempts to secure financing and ceased making inquiries into the customer's credit We note that the customer wishes to have these inquiries removed from their credit historyWe will be more than happy to oblige this requestHowever we cannot simply remove them as is, the customer must first initialize what is known as a "challenge" to these inquiries and then we may approve the removal through the correct channels

Initial Business Response /* (1000, 6, 2016/09/06) */
*** purchased a used vehicle on 3/29/
a few days later she came in to complain about the radio in the vehicle Miss *** spoke with he dealership on several occasions reference this matter we explained if we can put a after market
radio to help the situation we would our she can trade the vehicle for another vehicle customer wanted to stay at a certain paymentWhat the customer was trying to accomplish could not be doneWe had the vehicle touched up and detail for the customer figured the situation was handel
Initial Consumer Rebuttal /* (3000, 8, 2016/09/07) */
(The consumer indicated he/she DID NOT accept the response from the business.)
They did touch up and detail my vehicle but the radio situation was never handledAfter being told that the company could not replace my radio I then took it to *** who informed me that It can be replaced in fact, I could replace it with any system I'd like but at a cost of courseI don't understand why Battleground Kia feels it can't be done when Radios are replaced all the timeI'd really like to have the radio replaced with another that offers the features I thought I was getting when I purchased the vehicle please
Final Business Response /* (4000, 16, 2016/09/13) */
We attempted to settle this matter through various channels, including the Revdex.comWe offered the amount of $as a show of good-will towards the contribution of the desired aftermarket upgradesWe will not be contributing half of the amount of the quote
The quote provided not only includes a top-of-the-line dash system, but a separate remote-start system as well
The remote-start system is a different product-line offered by ***In addition, this was not a feature on the original vehicle of interestThis leads us to question the legitimacy of the complaint, and our decision to be sympathetic in this situationIn spite of this, we will continue to extend our offer of $in contribution to the customer's desired aftermarket upgradesWe sincerely hope that with this the matter is considered settled
Final Consumer Response /* (2000, 32, 2016/10/13) */

Initial Business Response /* (1000, 10, 2016/02/11) */
Contact Name and Title: Chris AM***, GM
Contact Phone: ***
We have received notice of this complaint, and are taking measures to resolve this issue in a mutually satisfactory wayWe apologize for any confusion or inconvenience
the customer has experienced regarding their purchasing experienceWe will also attempt to shed light on the issues at hand while reaching a mutual understanding of this situation
To begin, we regret the customer feels they had a negative experience while working with our finance managementWe have taken note of their complaint and addressed our staff in regards to this issueWe try to maintain an atmosphere of positive energy at our place of businessSo this we do desire to have any misconception clarified, and likewise would like to note that any keys provided at the time of purchase are constituent to what was originally acquired from the previous ownerSo in effect; we are looking into this matter further, and the reason the customer did not receive a spare key while purchasing is because we did not have any for that vehicleWe hope this clears up any misunderstanding on this issue
Furthermore, any agreement made by the customer regarding the purchase of GAP insurance is made entirely voluntaryThis is outlined in the agreement signed by the customer, which they themselves have provided alongside their complaintAdditionally, the customer has indeed attempted to acquire a refund for their purchased GAP insurance, however the person who came to fill out the form was not the primary purchaserUnfortunately we cannot authorize the removal of GAP insurance by anyone other than the primary purchaserThis is done so that the owner of the vehicle remains protected until they have made explicit authorization for removalIn addition, our General Sales Manager has spoken with the customer, who will in fact get a refund of the purchased GAP insurance after providing the proper filled out formEssentially the customer will receive their refund after giving us the required formWe hope this provides adequate closure to the customer's less than satisfactory experience as is stated in their outcome of desired resolution
Moreover, the agreed upon advertised price of the vehicle is indeed what is represented in the contractual agreement provided by the customer themselvesThe pricing of our vehicles is adjusted periodically in order to reflect a depreciation of value caused by increasing age of inventory, as well as market fluctuationThe flyer provided by the customer comes from a period of time after the customer had initially entered into a contractual agreementIn other words; the flyer reflects a change later made on our webpage where the vehicle was adjusted to account for external factors
We are sorry the customer did not have a positive experience, and we hope with this we will have reached a mutually satisfactory resolution in this unfortunate situationIf there is anything else the customer wishes to further discuss with us, we encourage them to reach out and contact us whenever is most convenient to them
Initial Consumer Rebuttal /* (3000, 17, 2016/03/01) */
The dealership has offered to refund only part of the which were taken from me, They claim that I didnt go in person to get gap insurance cancelled which is because I have the document signed and dated by the finance managerAt this point I really dont believe anything they say regarding the price of the vehicle, the truth is what they advertise on their commercial about no haggle pricing is all lies because they obviously did not honor thatThey have made up so many stories about the reason why the price changedIf the car was advertised for a certain price and by coincidence it happened to be more which was the price of the gap insuranceI was not satified with the outcome of the complaint
Final Business Response /* (4000, 19, 2016/03/03) */
As per the outlines of the Revdex.com's dispute resolution process; our general sales manager has spoken with the customer, who did indeed come in and receive a refund of $for the purchased GAP insuranceWe thought the matter settled with this outcome
Once again the pricing of the vehicle purchased by the customer is exactly what is represented by the signed contract provided by the customer in their initial complaintThe website flyer provided by the customer is dated several days after the customer entered into their contractOur vehicles have their price adjusted periodically to reflect age of inventory and market fluctuationsThe vehicle the customer purchased had its price adjusted on our website after the fact, to account for these changes, rather than it having been removedWe apologize for any confusion this may have caused, and again we are sorry that the customer feels that they had a negative experience working with us
We hope that with this the matter is settledif there is anything else the customer wishes to discuss with us further, we encourage them to reach out and contact us whenever is most convenient to them

I am rejecting this response because: What he is saying is not true and this gentleman when I spoke to him on the phone is a new manager and was very rude to me was texting his family because they were sick and didn’t understand the severely of the situation in Lou of him saying I wanted to refinance that’s not true
I have attempted several times to talk to management there and the new manager offered me to refinance and I said absolutely not and he kind of brushed me off like he really didn’t care about the situation and I do not believe that he understands the severity of it also he informed me that there was nothing he could do and he’s not the top manager there so therefore I am requesting that we speak with someone higher up because this deal has changed hands too many timesAlso the response they gave to you is untrueI didn’t request a refinance

Initial Business Response /* (1000, 10, 2016/01/26) */
Contact Name and Title: Chris AM***, GM
Contact Phone: ***
Contact Email: ***@battlegroundkia.com
The vehicle in question is indeed priced at $16,however there is a disclaimer posted underneath the vehicle
advertisement, which the customer themselves sent a copy of along with their complaint:
"All rebates and incentives have been applied to internet priceDealer retains all factory rebates and incentivesCustomer must qualify for all included rebates and incentives (rebates/incentives may include KMA incentives, KMR incentives, competitive and/or loyalty incentives, as well as military or college graduate incentives)All prices are plus taxes, registration, title, tag, destination, dealer installed accessories and $dealership administration feeVehicles are subject to prior salePrices may be changed without notificationSee dealer for complete detailsinternet pricing available only to customers who present this printed offerIndividual offers cannot be combined."
Furthermore the customer is recorded as having been in contact with the dealership over the course of several months, during which time any and all pricing advertisements were explained in detailThere is no reason the customer should not understand why they did not qualify for the advertised offerIf evidenced contrary to the fact, we would be more than happy to oblige the customer in their wishes to be sold the vehicle in question for the advertised price per the disclaimer
Initial Consumer Rebuttal /* (3000, 12, 2016/02/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I have tried contacting
Chris ** M***, GM
Contact Phone: ***
Contact Email: ***@battlegroundkia.com
and
Stephanie L** at Battleground Kia
but they are not responding to me
And they have responded to my emails, phone calls also
They have not shown any interest at they are going to sell the car
we are still interested to get the car
Final Business Response /* (4000, 23, 2016/03/03) */
The customer came in and spoke with of our sales managersThe customer said that they had been told they would be able to purchase the vehicle in question for a flat price of $16,via our response made through the dispute resolution process; this is incorrect
The customer has at no time been given alternate pricing information through the Revdex.com's dispute resolution processAll pricing information provided in any previous response has remained in accordance with any of our previous responses, as well as the policies outlined in the disclaimer that the customer themselves sent a copy of along with their original complaint
We have, over the past six months, informed the customer that we would be perfectly happy to sell them a new vehicle at a reasonable price as outlined in our pricing policies, which again consists of the disclaimer the customer provided in their complaint, but is included here as follows:
"All rebates and incentives have been applied to Internet priceDealer retains all factory rebates and incentivesCustomer must qualify for all included rebates and incentives (rebates and/or incentives may include KMA incentives, KMF incentives, competitive and/or loyalty incentives, as well as military or college grad incentives)All prices are plus taxes, registration, title, tag, destination, dealer installed accessories, and $dealer admin feeVehicles are subject to prior salePrices may be changed without notificationSee dealer for complete detailsInternet pricing available only to customers who present this printed offerIndividual offers cannot be combined."
Moreover, the customer repeatedly has contacted our dealership saying they have been told on multiple occasions that they can purchase a brand new Kia Optima LX for a flat amount of $16,000; a price which, according to them, would also include all taxes, tags, registration costs, and administration fees, as well as disregarding whether or not they qualify for any KMA or KMF incentives or rebatesIn addition the customer refuses to accept any reasonable offer other than the amount of $16,000, which they offered us, after having our pricing policies explained to them on multiple occasions as per the disclaimer
And so, moving forward, we would be happy to sell a new vehicle to the customer at a reasonable price, as outlined in our pricing policy and disclaimerSo long as the customer makes the decision to cease offering alternate sales prices for the vehicles they are interested in while disregarding our pricing guidelines and policies
Final Consumer Response /* (4200, 25, 2016/03/11) */
(The consumer indicated he/she DID NOT accept the response from the business.)
We are ready to get the optima at 16,+ tags + registration fees + taxes
We asked you to honour your advertised price at 16,
You do not talk anything when we are at battleground kia, saying manager not available and avoid us
Can you send email and Let us know who in the dealership is responsible for this sale, we can go forward

Good Morning, Ms. [redacted] purchased a kia sportage  on 8/10/2017. The client signed  paperwork on the deal and the payment is  $683.00 per month furthermore Ms. [redacted] signed the finance contract for that monthly payment. She has reached out regarding a refinance of her current...

finance contract and there is nothing we can do to facilitate a refinance at this time without some cash investment from the customer. RegardsGary S[redacted]GSM Battleground KIa[redacted]

Initial Business Response /* (1000, 6, 2016/02/05) */
Contact Name and Title: Mr. Chris A. M[redacted], GM
Contact Phone: (XXX)XXX-XXXX
Contact Email: [redacted]@battlegroundkia.com
The process to secure financing is not always a straightforward path. Each customer's unique situation oftentimes requires...

us to submit the deal to different lenders in an attempt to acquire the best possible financing situation. At the time of your initial credit application we submitted the details of the deal in this manner, however being that it was a holiday weekend the application to secure financing did not process until the next working business day. This is the reason it appeared on Monday rather than the weekend. After speaking to the customer again we made no further attempts to secure financing and ceased making inquiries into the customer's credit.
We note that the customer wishes to have these inquiries removed from their credit history. We will be more than happy to oblige this request. However we cannot simply remove them as is, the customer must first initialize what is known as a "challenge" to these inquiries and then we may approve the removal through the correct channels.

Mrs. [redacted] purchased the vehicle that she has now from Battleground Kia.  We have looked into her situation on at least two occasions to see if we could help her lower her payment.  We have looked at the idea of trading her into a different vehicle with a lower payment and, unfortunately, we are not able to do so without additional cash down from Mrs. [redacted].  We have also looked at the possibility of helping her refinance the current vehicle that she owns in order to lower her monthly payment but that would also require additional cash down from Mrs. [redacted].  Anytime a customer of ours wants to try to lower their payment, we always look first at the possibility of trading the current vehicle for another vehicle with a lower monthly payment or refinancing the current vehicle with a lower monthly payment.  If she didn't ask about the possibility of refinancing then nothing was harmed by us looking at the possibility of helping her lower her payments on her current vehicle.  Everything we looked at was in an attempt to help her with situation.  We do wish that we could help her lower her monthly payment but the only option that we can find requires an additional cash investment due to the current equity position.

I am rejecting this response because:
All of this I didn’t request. This is a fake response from the dealership

Initial Business Response /* (1000, 6, 2016/04/21) */
The Finance Manager, Mr. Patrick N[redacted], failed to collect the initial down payment. When Mr. [redacted] was asked to provide the dealership with the agreed payment, he said that his payment had already been collected. He has failed to...

identify who collected his payment on multiple occasions, and is unable to provide a receipt of payment. Now he has received a notice demanding collection.
Initial Consumer Rebuttal /* (3000, 8, 2016/04/22) */
(The consumer indicated he/she DID NOT accept the response from the business.)
Respond to dealership's claim, the payment was made and Finance Person not collecting the down payment claim is false. Regarding the vehicle that I purchased from Battleground Kia in Greensboro NC, I have to inform you that all the fees and down payments were paid by Credit Card and Cash at the time of the purchase. The Purchase was final on March 31st, 2016 even though, I was at the dealership on Friday April 1st to finalize the sale and was asked to sign the paperwork for the 31st. The dealership collected the $2500 down payment at the time of the signing.
On Saturday April 3rd. the dealership sent their representative to collect Ms. [redacted]'s signature ( she was not present at the time of purchase ) and we were instructed to sign the Bill Of Sale and Financial paperwork and date it on March 31st because the dealership wanted to show the sale as final for the month of March. At no time during the signing on April 3rd Battleground Kia declared that the down Payment was not collected. I received a phone call from the sales manager on April 11th claiming that they did not receive the payment at the dealership. I contacted the dealership on that day and spoke to Finance Person (Patrick) and explained that the money was paid but he insisted that because he did not receive the money I did not paid it. He demanded a receipt which I explained the Bill of Sale and Financial document with both parties' signatures is the indication of payment.
Finance person threatened to hold the Registration and Licences Plate unless he receives the money in Person at the dealership. The claim that I did not try to resolve the issue with the dealership is false. The dealership was contacted via email, Voice and messages as follow;
- April 11th 2016 at 2:13 PM contacted Kashif K[redacted] the sales manager who facilitate the sale and tried to resolve the issue. I was out of town at the time and KK asked me to be sure when I got back in town to check my computer bag and let him know if the money was left in my bag. Which I did.
- April 11th 2016 at 8:19 PM contacted Kashif K[redacted].
- April 12th 2016 at 11:58 AM contacted Glen P[redacted] ( Sales Department Manager )
- April 11th 2016 Contacted KK Via email and received response
- April 14th 2016 Contacted Glen P[redacted] and KK Via email and received no response
In addition, the dealership refused to answer my questions and ignored my concerns as follow;
- How the dealership let someone drive the car out of the dealership and out of State of NC when they have not paid for their Purchase?
- How come on April 3rd when the dealership representative came to collect Ms. [redacted]'s signature were not concern about their Down payment not received?
- How did it take the finance department 11 days to figure out they were short $2500 when they claimed that they have special handling for cash payments?
- In case that the Finance Department did not receive the down payment shouldn't they issue a Promissory Note to be able to collect the down Payment as promised in the future date?
I have paid for the down payment $500 with AMEX credit card and $2500 Cash at the time of delivery (20/$100 bills and 10/$50 Bill). I am certain that this is a case of embezzlement and someone is getting smart and think they can take the money with no consequences and the dealership's action in holding my legal documents and registration when I paid for all the fees is an illegal act and I demand for my documents to be released as soon as possible Specially when I cannot drive the car due to cancellation of the temporarily License Plate. I demand the release of my legal documents as soon as possible.
Final Business Response /* (4000, 13, 2016/04/27) */
As stated before our finance manager forgot to collect the down payment from the above reference customer. Mr [redacted] can remember the money denomination but he cant remember who he gave the money to. The above reference customer stated he was going to contact the dealership but due to a 90 plus acquisition he was busy. Again the above reference customer have the opportunity to identify who he gave the down payment to.
Final Consumer Response /* (4200, 15, 2016/04/29) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't understand. This is the same exact answer they gave me last time. I provided you with time and people I contacted and I have prove of my claim. ( emails and voice mails ). The money was given to one of their employees behind the manager's station.
They keep saying the finance person forgot to collect the money, it sounds more like they forgot to process the money than collect the money.
I sent you prove of drafting the money out of my account. I need to have my registration and license plate in order to drive the car. I understand that Revdex.com can't force these people to do this but at least you can let everyone else know so they don't fall in same scam.
[redacted]
I sent an written statement with regular mail and certified mail to the dealership and their attorney. I will be more than happy to provide you with the post office recipient. They lie about they never were contacted.

I bought my 2010 Kia Soul from this company in 2009. The saleS process was pretty good.
The problems began, of course, after the sale.


Problem #1 The handling of Product Recalls
The tire pressure guage kept coming on. I took it back to the dealership twice. On the third time, they replaced the pressure sensor and charged me $90. Fast forward to 2015, the pressure sensors have been recalled due to faulty equipment. I get a notice in the mail and go to have them replaced- made the appointment WELL in advance. I get there and they don't have them. So I wasted my time and money for people who should be able to do their jobs but can't. I did not reschedule.

Problem #2 They like to do things to your car without asking. The technician told me that I needed a new cabin air filter. I told him to show me. He did and I told him to put it back in - that it was fine and $80 for a new one is garbage. He had already installed a new one, had to open up the dash again. Only to find that he had not, in fact, installed a new one at all. Genius.

Problem #3 The Buy Back Program
I got the notice in the mail and made my appointment out of curiosity. The car had been rear ended so I expected a lesser buyback amount. They had me test drive (the salesperson spent most of the time on his phone) and sit around to wait on the Kelly Blue Book/Auto Trader quote to be sent to MY PHONE/EMAIL. Whatever the saleguy put in, the total buyback was $1200. They offered me $3000. I talked to the GM about it and he was a jerk.

The mailer they sent said $20,000 (and the new models are only $18000). By the way, the replaced back end of my Kia is worth $4500. When I went home and entered the information, I got $6k.

Problem #4 Customer Service
They refused to take my name off of the listing for the mailers saying that they couldn't do it because they buy the list fromt the DMV. So? You can't take my name out of your list. They could for the store but not the mailer. What kind of sense does that make when the mailer COMES FROM THE STORE.

Fast forward a week and the service manager is calling me to tell me that I missed several service appointments and would I like to come in and get my recall fixed. &*(*&$%
These people suck. Their service is atrocious. Their treatment of women is terrible. I know what my car is worth. And I can recognize when my time is being wasted.

SO, in closing, DO NOT BUY A CAR FROM THESE PEOPLE. YOU WILL MOST LIKELY REGRET IT.