This complaint should never been accepted by the Revdex.com, as you know state law states in the state of Ohio workmanship is warranted for one year from the time of installationThe window itself is warranted through the manufacturer, in this case [redacted] who has accepted responsibility after sending their rep to the home and replacing the window, twice I believe!!! At this point we have gone above and beyond the call of duty and feel if anyone is to compensate the customer it would be [redacted] , and the complaint if any should be against them, not the House Doctors Window & Door Co
I am sad to say we have had nothing but trouble with two projects MaRic Builders did for usFive years ago we had a porch extended and it is slowly sinking and I will have to hire another contractor to repair what MaRic startedIn addition, we had a bathroom put in our basement and that now has to be repaired due to an improper installation of the shower stallMaRic will not stand behind his work since it has been years however I believe we should not be encountering such issuesOur house was built some years ago and it stands better than these year old projects
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The window was fixed and everything is resolved
*** ***
Very poor customer service. I have been waiting for a call back for weeks now, yet they call me to solicit new business. I would not recommend them at all. The door they installed is not what I expected and is unsafe as the sill is built up very high. As a senior I feel I cannot enter or exit as it is unsafe. And I do not allow anyone else to enter or exit as I am afraid they will trip. This is because they installed a "replacement door". If they would have informed me what a "replacement door" is and not have written "new sill" on the order I would have had them install a different door. I have called there several times without anything being resolved and have not received a call back even tho I was promised one more than once.
This complaint should never been accepted by the Revdex.com, as you know state law states in the state of Ohio workmanship is warranted for one year from the time of installation. The window itself is warranted through the manufacturer, in this case [redacted] who has accepted responsibility...
after sending their rep to the home and replacing the window, twice I believe!!! At this point we have gone above and beyond the call of duty and feel if anyone is to compensate the customer it would be[redacted], and the complaint if any should be against them, not the House Doctors Window & Door Co..
The glass did come from factory damaged. It is reordered & will be installed when new glass arrives! Seal failure is a factory warranty. we perform this glass repair as a service to our customers. Our companies warranty as most in the State of Ohio is one year on workmanship & we offer...
1 year of free service to make any adjustments or repairs as needed.
I am sad to say we have had nothing but trouble with two projects MaRic Builders did for us. Five years ago we had a porch extended and it is slowly sinking and I will have to hire another contractor to repair what MaRic started. In addition, we had a bathroom put in our basement and that now has to be repaired due to an improper installation of the shower stall. MaRic will not stand behind his work since it has been 5 years however I believe we should not be encountering such issues. Our house was built some 60 years ago and it stands better than these 5 year old projects.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
This situation has been going on since I initially called in May. I am wondering how long am I going to have to wait for the glass, have the window fixed? If they have so many customers and so much work they ned to hire more people to handle an increased work load.
This complaint should never been accepted by the Revdex.com, as you know state law states in the state of Ohio workmanship is warranted for one year from the time of installationThe window itself is warranted through the manufacturer, in this case [redacted] who has accepted responsibility after sending their rep to the home and replacing the window, twice I believe!!! At this point we have gone above and beyond the call of duty and feel if anyone is to compensate the customer it would be [redacted] , and the complaint if any should be against them, not the House Doctors Window & Door Co
I am sad to say we have had nothing but trouble with two projects MaRic Builders did for usFive years ago we had a porch extended and it is slowly sinking and I will have to hire another contractor to repair what MaRic startedIn addition, we had a bathroom put in our basement and that now has to be repaired due to an improper installation of the shower stallMaRic will not stand behind his work since it has been years however I believe we should not be encountering such issuesOur house was built some years ago and it stands better than these year old projects
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
The window was fixed and everything is resolved
*** ***
Very poor customer service. I have been waiting for a call back for weeks now, yet they call me to solicit new business. I would not recommend them at all. The door they installed is not what I expected and is unsafe as the sill is built up very high. As a senior I feel I cannot enter or exit as it is unsafe. And I do not allow anyone else to enter or exit as I am afraid they will trip. This is because they installed a "replacement door". If they would have informed me what a "replacement door" is and not have written "new sill" on the order I would have had them install a different door. I have called there several times without anything being resolved and have not received a call back even tho I was promised one more than once.
This complaint should never been accepted by the Revdex.com, as you know state law states in the state of Ohio workmanship is warranted for one year from the time of installation. The window itself is warranted through the manufacturer, in this case [redacted] who has accepted responsibility...
after sending their rep to the home and replacing the window, twice I believe!!! At this point we have gone above and beyond the call of duty and feel if anyone is to compensate the customer it would be[redacted], and the complaint if any should be against them, not the House Doctors Window & Door Co..
The glass did come from factory damaged. It is reordered & will be installed when new glass arrives! Seal failure is a factory warranty. we perform this glass repair as a service to our customers. Our companies warranty as most in the State of Ohio is one year on workmanship & we offer...
1 year of free service to make any adjustments or repairs as needed.
I am sad to say we have had nothing but trouble with two projects MaRic Builders did for us. Five years ago we had a porch extended and it is slowly sinking and I will have to hire another contractor to repair what MaRic started. In addition, we had a bathroom put in our basement and that now has to be repaired due to an improper installation of the shower stall. MaRic will not stand behind his work since it has been 5 years however I believe we should not be encountering such issues. Our house was built some 60 years ago and it stands better than these 5 year old projects.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
This situation has been going on since I initially called in May. I am wondering how long am I going to have to wait for the glass, have the window fixed? If they have so many customers and so much work they ned to hire more people to handle an increased work load.
[redacted]
Very poor service. Had storm door replaced 4 months ago. Left 1" gap under door. Trying to get them back for four months now. No response!!!!