[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Our office is disputing this review for the following: • We had billed everything according to the ADA (American Dental Association) & CDT (Current Dental Terminology at the time that the services were performed • Patient was given walk out statements of the services that were performed on each day • Patient would also have received EOB (explanation of benefits) from their insurance company showing that they (insurance company) did not pay for the services that were provided and the reasoning as to this decision • Numerous invoices were indeed sent to the patient • Detailed copy of spreadsheet along with letter dated 11-3-and the Maryland Law was sent to the patient (attached) • Copies of statements have been sent out monthly for the last year, it isn’t until threatening letters were sent that the patient decided to inquire about this balance I find it alarming that you the Revdex.com (Revdex.com) would choose to get involved with a local business or allow this type of complaint to reflect a local business that is doing everything according the law that is set before usThis complaint is and should be a reflection of the patient’s insurance company and not us the dental office that performed the services that were neededShould you the Revdex.com chose to post this accusation against our company we will not only hold the patient liable for these slanderous accusations to ruin our reputation but you the Revdex.com as wellAs indicated this complaint should be against the patient’s insurance company
From: Admin AssistantDate: Mon, Feb 8, at 1:PMSubject: Re: cid [redacted] / [redacted] ***To: [redacted] < [redacted] @myRevdex.com.org>Cc: Admin Assistant [redacted] ,Please remove this review as the patient is not fully providing you with all information.The patient was most certainly seen here and had a tooth removed and sinus stitch; the patient is making her own diagnosis as she did not come back nor call the office about this It was not until our office called her as we "trusted" her in accepting a payment plan of $per month beginning June and ending Sept 2016, that she began bashing the office, the patient continued to be very rude with the staff Our office even extended this agreement to July for her to begin paying of this before we forwarded this to collections and that is when she decided to write this negative review to the Revdex.com on our office who performed a service to the utmost professional manner, it was the patient who reneged on the agreement in which we tried on numerous times to work with; please remove this reviewthank you, Barbie R***DrsBatz & W***Cherry LaneLaurel, MD 20707###-###-#### (Office)###-###-#### (Fax)
Our office has respectfully read the patients complaint and we disagree with it I am not sure as to the date in which the patient is speaking about- the patient had an appointment on 2-23-@ 6:30pm in which they were a no show- then another appt was on 6-15-in which she was seen by Dr Batz and then on 6-29-which they called to reschedule for 7-19-16...our office called and left a message on the patients voice mail indicating that DrBatz would not be in the office on this date and to call the office to reschedule this appt Our office does not feel as though we should refund the patient any money, as we did properly contact them to inform them that the doctor would not be in
Our doctor had explained in detail the necessity of having this 3d ct scan done at the time for his appt; patient even returned for his follow up It is very alarming that this treatment was completed in and we are just now receiving any correspondence As a courtesy we will adjust this balance to reflect a zero (0) balance
To whom it may concern, Once again this is quite unfair that we are getting the bad reviews because of complaints with the insurance company The patient agreed to pay for the cone beam x-ray and report that was being read by a board certified maxiofacial oral radiologist (the price for this over $1,500.00) The patient has been receiving statements which reflect this balance since June and it wasn’t until she went to collections that she has started calling and reporting our office We just sent an email to the patient that we would professionally write off $1,if she would pay for the some of the cost ($500.00) in which we incurred from the collection agency (our cost is $543.12) This is the only offer that we will offer the patient; otherwise the balance will stand as it is Again this is not fair that a business that works hard and provides the utmost professional care to each patient that walks in the door that we have to go against the Revdex.com and social media with patients that have reneged on their bills Sincerely,DrsBatz & Weiner
From: Admin AssistantDate: Mon, Feb 8, at 1:PMSubject: Re: cid [redacted] / [redacted] ***To: [redacted] < [redacted] @myRevdex.com.org>Cc: Admin Assistant [redacted] ,Please remove this negative review as the patient is not fully disclosing all of the information; yes the patient was seen and was referred to an Endodontist (root canal specialist)however the patient declined The patient has insurances (primary and secondary), the patients insurance company refused payment for some services that were rendered, and the secondary insurance did not pay at all Finally in July of the patient made a payment for the balance that they were responsible for and after waiting for the insurance company to pay (which they did not)our office has professionally adjusted his account to reflect a zero (0) balance.Thank you,Barbie R***DrsBatz & W***Cherry LaneLaurel, MD 20707###-###-#### (Office)###-###-#### (Fax)
From: Admin AssistantDate: Mon, Feb 8, at 1:PMSubject: Re: cid [redacted] / [redacted] *To: [redacted] < [redacted] @myRevdex.com.org>Cc: Admin Assistant [redacted] ,We are disputing this complaint Unfortunately yes the doctor did cancel; however the patient did not inform the Revdex.com in this complaint that she was also a "no show" for a couple of her appointments By no means does any of our doctors wear the same gloves when examining different patients; they immediately remove the gloves when leaving the rooms and upon entering another room they place new gloves on.Our office is not holding any of the patients moneyIt is quite unfair that the patient(s) have the opportunity to complain, but not fully enclose the fullness of what had taken place, so therefore this negative review should be removed for falsely reviews.thank you, Barbie R***DrsBatz & W***Cherry LaneLaurel, MD 20707###-###-#### (Office)###-###-#### (Fax)
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Our office is disputing this review for the following: • We had billed everything according to the ADA (American Dental Association) & CDT (Current Dental Terminology at the time that the services were performed • Patient was given walk out statements of the services that were performed on each day • Patient would also have received EOB (explanation of benefits) from their insurance company showing that they (insurance company) did not pay for the services that were provided and the reasoning as to this decision • Numerous invoices were indeed sent to the patient • Detailed copy of spreadsheet along with letter dated 11-3-and the Maryland Law was sent to the patient (attached) • Copies of statements have been sent out monthly for the last year, it isn’t until threatening letters were sent that the patient decided to inquire about this balance I find it alarming that you the Revdex.com (Revdex.com) would choose to get involved with a local business or allow this type of complaint to reflect a local business that is doing everything according the law that is set before usThis complaint is and should be a reflection of the patient’s insurance company and not us the dental office that performed the services that were neededShould you the Revdex.com chose to post this accusation against our company we will not only hold the patient liable for these slanderous accusations to ruin our reputation but you the Revdex.com as wellAs indicated this complaint should be against the patient’s insurance company
From: Admin AssistantDate: Mon, Feb 8, at 1:PMSubject: Re: cid [redacted] / [redacted] ***To: [redacted] < [redacted] @myRevdex.com.org>Cc: Admin Assistant [redacted] ,Please remove this review as the patient is not fully providing you with all information.The patient was most certainly seen here and had a tooth removed and sinus stitch; the patient is making her own diagnosis as she did not come back nor call the office about this It was not until our office called her as we "trusted" her in accepting a payment plan of $per month beginning June and ending Sept 2016, that she began bashing the office, the patient continued to be very rude with the staff Our office even extended this agreement to July for her to begin paying of this before we forwarded this to collections and that is when she decided to write this negative review to the Revdex.com on our office who performed a service to the utmost professional manner, it was the patient who reneged on the agreement in which we tried on numerous times to work with; please remove this reviewthank you, Barbie R***DrsBatz & W***Cherry LaneLaurel, MD 20707###-###-#### (Office)###-###-#### (Fax)
Our office has respectfully read the patients complaint and we disagree with it I am not sure as to the date in which the patient is speaking about- the patient had an appointment on 2-23-@ 6:30pm in which they were a no show- then another appt was on 6-15-in which she was seen by Dr Batz and then on 6-29-which they called to reschedule for 7-19-16...our office called and left a message on the patients voice mail indicating that DrBatz would not be in the office on this date and to call the office to reschedule this appt Our office does not feel as though we should refund the patient any money, as we did properly contact them to inform them that the doctor would not be in
Our doctor had explained in detail the necessity of having this 3d ct scan done at the time for his appt; patient even returned for his follow up It is very alarming that this treatment was completed in and we are just now receiving any correspondence As a courtesy we will adjust this balance to reflect a zero (0) balance
To whom it may concern, Once again this is quite unfair that we are getting the bad reviews because of complaints with the insurance company The patient agreed to pay for the cone beam x-ray and report that was being read by a board certified maxiofacial oral radiologist (the price for this over $1,500.00) The patient has been receiving statements which reflect this balance since June and it wasn’t until she went to collections that she has started calling and reporting our office We just sent an email to the patient that we would professionally write off $1,if she would pay for the some of the cost ($500.00) in which we incurred from the collection agency (our cost is $543.12) This is the only offer that we will offer the patient; otherwise the balance will stand as it is Again this is not fair that a business that works hard and provides the utmost professional care to each patient that walks in the door that we have to go against the Revdex.com and social media with patients that have reneged on their bills Sincerely,DrsBatz & Weiner
From: Admin AssistantDate: Mon, Feb 8, at 1:PMSubject: Re: cid [redacted] / [redacted] ***To: [redacted] < [redacted] @myRevdex.com.org>Cc: Admin Assistant [redacted] ,Please remove this negative review as the patient is not fully disclosing all of the information; yes the patient was seen and was referred to an Endodontist (root canal specialist)however the patient declined The patient has insurances (primary and secondary), the patients insurance company refused payment for some services that were rendered, and the secondary insurance did not pay at all Finally in July of the patient made a payment for the balance that they were responsible for and after waiting for the insurance company to pay (which they did not)our office has professionally adjusted his account to reflect a zero (0) balance.Thank you,Barbie R***DrsBatz & W***Cherry LaneLaurel, MD 20707###-###-#### (Office)###-###-#### (Fax)
From: Admin AssistantDate: Mon, Feb 8, at 1:PMSubject: Re: cid [redacted] / [redacted] *To: [redacted] < [redacted] @myRevdex.com.org>Cc: Admin Assistant [redacted] ,We are disputing this complaint Unfortunately yes the doctor did cancel; however the patient did not inform the Revdex.com in this complaint that she was also a "no show" for a couple of her appointments By no means does any of our doctors wear the same gloves when examining different patients; they immediately remove the gloves when leaving the rooms and upon entering another room they place new gloves on.Our office is not holding any of the patients moneyIt is quite unfair that the patient(s) have the opportunity to complain, but not fully enclose the fullness of what had taken place, so therefore this negative review should be removed for falsely reviews.thank you, Barbie R***DrsBatz & W***Cherry LaneLaurel, MD 20707###-###-#### (Office)###-###-#### (Fax)