Baubax LLC

Good Morning, We are doing are best and have been giving updates as readily as we can with the information that we have and are in full compliance with the Kickstarter Terms and Conditions they agreed to (https://www.kickstarter.com/terms-of-use?ref=footer)BauBax posts updates on the Kickstarter page directlyOnce this is official posted to the sign all backers who have supported our campaign receive a direct email (per their email on file with their Kickstarter account) The information that we have provided to our customers is all the information we have at this time to provideThese are not a "canned" responses, it's simply the information we have to provide Unfortunately, we did not meet our initial deadline of the holidays, but as we stated previously there were a few caveats; shipping delays per the Chinese holidays and customs hold-ups as we are a 1st time company importing into the U.S.Awhich has a more thorough inspection process We are working through those, and as previously mentioned, shipping is currently going for International and North America orders Thanks Team BauBax

Complaint: [redacted] I am rejecting this response because: you did not send me a tracking number or any other backers until you received complaintsAnd you have given other kickstarter backers have received refundsSo why are they able to get refunds for dissatisfaction with your sizing, shipping, and customer service but this isn't uniform across the boardI'd also like an answer to how you are making your backers pay for exchanges but people on ebags etc can get returns without paying shippingYou claim that you're a start up companyBut you've made more than million dollars on kickstarte ALONEAnd you already have retail outlets you fulfilled before your original backers Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: it does not address the requested refund and is a generic response generated by the business and does not specifically address my order not let me know when my order will be shipped Sincerely, [redacted] ***

Complaint: [redacted] I am rejecting this response because: Business' respond is correct that they provided update in Jan and Feb, but reality they should have ship product in Jan and Feb Their latest promise in Indiegogo was to start shipping on March 14th, but that did not happen and there is no recent communication when we should expect shipment now So at the end what we have: Every month we get promises that product will be shipped next monthit does not happen and instead we again receive a promise of another month delay At this moment there is no evidence that product exists or that BauBax is really going to ship itInstead we will get another promise to ship one month later Sincerely, [redacted]

Good Morning [redacted] , BauBax is truly sorry for the delays, which were the result of a company of two people receiving orders for approximately 50,jackets, which (per Kickstarter standards) did not actually existThe team has done absolutely everything in its power to produce the jackets to its backers' satisfactions Furthermore, in regards to third party purchases getting "ahead of" Kickstarter backers, this simply should not be the case but has to do with inefficiencies in BauBax's process and use of a third party packersDespite BauBax sending the jackets for Kickstarter backers to its fulfillment center before it sent any third parties, these third parties are more established company's, hence they are simply able to move more quickly then we were With regard to social media comments, we appreciate and encourage customers to provide valuable feedback to help us improve our productsHowever, the comments typically being deleted are that of customers saying that BauBax is a "scam" or "fraud" or inappropriate languageSimply cause those words are not trueAgain we appreciate the value feedback of our customers In addition, your order has already been processedIf you have not already receiving your tracking information, you should within the next 24-48hours We appreciate your continued support and patience as your jacket gets to you Team BauBax

Baubax was in touch with us via Twitter following our complaint submission to the Revdex.comThey have since shipped us the correct item - it is en routeOnce it arrives, we will consider this matter closed

Good Afternoon ***, Hope this message finds you well At this point, refunds are not possible, because all orders have been produced and shipping information has been sent to our fulfillment centers for processing Your order was shipped out on 4/5/The tracking information for your is as follows: FedEx - [redacted] Thanks for your continued support! Team BauBax

Hi [redacted] , A follemail was sent you to last Thursday/Friday requesting your detailsPlease follofflineWe will consider this matter closed Thanks Team BauBax

Good Afternoon, We are doing are best and have been giving updates as readily as we can with the information that we have and are in full compliance with the Kickstarter Terms and Conditions they agreed to (https://www.kickstarter.com/terms-of-use?ref=footer)BauBax posts updates on the Kickstarter page directlyOnce this is official posted to the sign all backers who have supported our campaign receive a direct email (per their email on file with their Kickstarter account) Unfortunately, we did not meet our initial deadline of the holidays, due to a few caveats; shipping delays per the Chinese holidays and customs hold-ups as we are a 1st time company importing into the U.S.Awhich has a more thorough inspection process With that being said, we have began shipping to our International customers (Non-North American orders)This began on 2/16/and we have seen pictures posted on social of our customers receiving themIn addition, we will begin North American order shipments on 2/26/In a recent update provided to our backers on 1/14/2016, we informed backers that orders would begin shipping at the end of 01/- and go through end of 02/We are slightly delayed from our adjusted schedule with this timeline To date, backers on both the east and west coast have received jackets along with our international customersThis holds true as our Kickstarter customers are receiving our jackets (per our social media posts) Furthermore, we encourage that customer email our support team with any questions, comments, concernsHowever, the support team can only go off the information they have to shareThe only information regarding tracking information that can be provided is from our shipping company's when they send tracking details to the customers We are working feverishly to get all our customers their orders, we appreciate the continued support and patience Team BauBax

Good Evening ***, Hope this message finds you well. We apologize for the delay. Our records show your order has been processed and shipped. If you have not received your tracking information, please find the following details via UPS: [redacted] on 4/12/16. Thanks. Team... BauBax

Complaint: [redacted] I am rejecting this response because: They shipped the package a day after this complaint was filedI have finally received the package but now one of the jackets does not fit and I based the sizing off of their chartI want a refund of the jacket as I refuse to wait another months before I can exchange it or have to pay for shipping for a returnThis company is disgraceful and doesn't know how to treat their customersSincerely, [redacted]

Good Afternoon, We are doing are best and have been giving updates as readily as we can with the information that we have and are in full compliance with the [redacted] Terms and Conditions they agreed to (https://www[redacted] .com/terms-of-use?ref=footer)BauBax posts updates on the [redacted] page directlyOnce this is official posted to the sign all backers who have supported our campaign receive a direct email (per their email on file with their [redacted] account) Unfortunately, we did not meet our initial deadline of the holidays, due to a few caveats; shipping delays per the Chinese holidays and customs hold-ups as we are a 1st time company importing into the U.S.Awhich has a more thorough inspection process With that being said, we have began shipping to our International customers (Non-North American orders)This began on 2/16/and we have seen pictures posted on social of our customers receiving themIn addition, we will begin North American order shipments on 2/26/In a recent update provided to our backers on 1/14/2016, we informed backers that orders would begin shipping at the end of 01/- and go through end of 02/We are slightly delayed from our adjusted schedule with this timeline Yes, we have started selling to third parties, and with our delays, there have been a few customers that have received their jackets prior to our [redacted] and [redacted] backersWe are working feverishly to fix this and get the backers their jackets as soon as possible Furthermore, the material description was shared on the campaign page in August and the Backers on [redacted] were informed that the sweatshirt will be made of an cotton and polyester blend We understand the your frustration, however, we do have an exchange policy that states “If you follow the sizing chart carefully, then the jackets shall fit you just fineStill, if you wish to exchange your jackets for any reason, we’ll happily do that but you’ll have to pay for the two way shippingAs we are just starting up and offering our jackets at highly discounted prices on [redacted] , we won’t be able to accept returnsPlease make sure the items are unworn and unwashedAlso, all items must be in the condition you received them with all hangtags still attached.” To date, backers on both the east and west coast have received jackets along with our international customersThis holds true as our [redacted] customers are receiving our jackets (per our social media posts) We appreciate the continued support and patience Team BauBax

Complaint: [redacted] I am rejecting this response because: I prefer my money back and not an exchangeI want nothing to do with a company that treats its customers so poorly.Sincerely, [redacted]

Good Evening, We are doing are best and have been giving updates as readily as we can with the information that we have and are in full compliance with the Kickstarter Terms and Conditions they agreed to. (https://www.kickstarter.com/terms-of-use?ref=footer). BauBax posts updates on the... Kickstarter page directly. Once this is official posted to the sign all backers who have supported our campaign receive a direct email (per their email on file with their Kickstarter account) Unfortunately, we did not meet our initial deadline of the holidays, due to a few caveats; shipping delays per the Chinese holidays and customs hold-ups as we are a 1st time company importing into the U.S.A. which has a more thorough inspection process. With that being said, we have began shipping to our International customers (Non-North American orders). This began on 2/16/2016 and we have seen pictures posted on social of our customers receiving them. In addition, we will begin North American order shipments on 2/26/2016. In a recent update provided to our backers on 1/14/2016, we informed backers that orders would begin shipping at the end of 01/2016 - and go through end of 02/2016. We are slightly delayed from our adjusted schedule with this timeline. Yes, there is negativity out there, and positivity as well. We are doing our best to make our customers happy with the product that we have worked endlessly to create. To date, this holds true as our Kickstarter customers are receiving our jackets (per our social media posts). Lastly, our customer service representatives do their best to communicate as effectively as they can with the customer, however, please understand that we cannot always provide an answer the customer wants to hear or like. Team BauBax

Good Morning [redacted] , Hope this message finds you wellWe understand there have been delays, however, we are happy that you received your product As we specified on our campaign pages under "Exchange Policy," its reads as follows: EXCHANGE POLICY: If you follow the sizing chart carefully, then the jackets shall fit you just fineStill, if you wish to exchange your jackets for any reason, we’ll happily do that but you’ll have to pay for the two way shippingAs we are just starting up and offering our jackets at highly discounted prices, we won’t be able to accept returnsPlease make sure the items are unworn and unwashedAlso, all items must be in the condition you received them with all hangtags still attached Sorry for any inconvenience, but we will be happy to exchange your order per the policy abovePlease send an email [email protected] with your exchange request Thanks Team BauBax

Hi ***, In regards to the quality of the material and functionality, the material of a polyester/cotton blend is a stronger material that will hold each of the pockets contents with little to no sagThis was addressed in earlier updates to our backers informing them of this At this point, refunds are not possible, because all orders have been produced and shipping information has been sent to our fulfillment centers for processing Furthermore, your order was already processed and shipped via USPS: [redacted] Thanks Team BauBax

Complaint: [redacted] I am rejecting this response because: Baubax has been shipping through Touch of Modern and Indiegogo and on the same social media they mention in their canned answer reports are available from non-kickstarter backers who received their order The deceptive communication and large amount of complaints from backers have until date not show any better communication as promised in an email to all backers, worse the continuous denying of doing wrong starts to be very disturbingA request for an update on delivery date, not so vague as "it will come" or refund for defaulting remains unanswered It's unacceptable how you treat your backers and use OUR money to fund retail salesStrange enough, Baubax is now also selling on ebags.com which has a confirmed delivery date for orders placed today of April 6, but backers who PAID and ORDERED in August can not be provided with a shipping date A formal complaint has now been filed with the Washington State AG and FTC for fraud Sincerely, [redacted]

Hi [redacted] , Your order was delivered to you on 4/6/via UPS - [redacted] We are sorry that you did not receive your tracking information as you should have on or before 4/4/ship date Team BauBax

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSincerely, [redacted] ***

TBS has contacted the complaining party We have informed her that filing the UCC filing and requiring a fee in remove the filing is not an unethical business practice and would be the action of any other factoring company We have agreed to remove the filing without a fee as soon as the complaint is removed from the Revdex.com site Ms [redacted] said she would remove it immediately Please inform us when this is done, and I will remove the UCC filing