Baubax LLC

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is NOT satisfactory to me
PRIOR to this conversation, I had been given a tracking number which never works + failed to show anything after weeks timeAnd the number given to me are not the same with the one listed on the reply
Please find copy of the email of my tracking number that I'd received from Price.
Agent 005 (BauBax)
Mar 24, 09:
Hi there,Ok, so we have resolved the problem and your order is being processed today.here is the tracking number but it probably is not active just yet.https://baubax.aftership.com/***Again I would like to apologize for the delay and I hope you find that the jacket was worth the wait.-***As you can see this are not the same with ***
The latter number was claimed to be delivered to me, which I had NEVER RECEIVED anything since this is incorrect detailsMy items was claimed to be reactivated and sent out on 24/3/and unfortunately the tracking number given by *** is never activated and never got delivered.
Sincerely, *** ***

Complaint: ***I am rejecting this response because:
I did follow the sizing chart carefully as well as many other people haveI'm a small framed person and I'm thinking this maybe will fit a childThis is your error in manufacturing and we shouldn't be held responsible to pay shipping for your mistakeAnd I am aware that you have been refunding others and also paying for shippingI have also sent you emails about returns and have received no responseHere is the most recent email:
After I filed the complaint with Revdex.com and AG you sent the package the next dayAs suspected from other backers' experiences the blue small bomber is way too smallMaybe a child can wear itI refuse to wait a year for you to do an exchange and you would probably charge me shipping as well for your incorrect measurementsIf you do not refund the bomber immediately, I will also report you to the ICand FTCMy Paypal info is ***
I am now also going to report you to the ICand FTC.
Sincerely,*** ***

Complaint: ***I am rejecting this response because:Baubax gave a canned Kickstarter responseI ordered my jackets through Indiegogo, and they are not shipping to Indiegogo backers yet, have missed another ship date of March 14, and are not giving updatesThey are NOT doing their best as they say, they are IGNORING their Indiegogo backers and are shipping jackets to other retailers for immediate sale, thus violating their agreement to their backersI want my jackets immediately, or an immediate refund!Sincerely,*** ***

The business has confirmed that they indeed cancelled my order on April 8, However up to this day, April 17,no refund has
been issued
I'm still lookin to receive full refund for my cancelled order
thank you,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
It has been more than hours since I received your response and still no tracking numberI am still very un satisfied when this transaction is ever completed I will highly recommend people never do business with this company againHow disingenuous Sincerely, *** ***

Good Evening ***,
Thanks for the email and sorry for delayed response
Your order has already been processedIf you have not received your tracking information, you will receive it within the next business days
Thanks for the continued support
Team BauBax

Good Afternoon,
I see that you have completed our Support Sync for the exchange and we are processing your requestWe will be happy to process the exchange at our cost for shipping you product back to us, however, we cant guarantee your country will not charge you import duties upon receiving your
new jacket
The import taxes are to be managed by the Backers upon arrival of their package at their respective customs office.
Thanks
Team BauBax

Good Evening,
We are doing are best and have been giving updates as readily as we can with the information that we have and are in full compliance with the Kickstarter Terms and Conditions they agreed to
(https://www.kickstarter.com/terms-of-use?ref=footer)BauBax posts updates on the
Kickstarter page directlyOnce this is official posted to the sign all backers who have supported our campaign receive a direct email (per their email on file with their Kickstarter account)
Unfortunately, we did not meet our initial deadline of the holidays, due to a few caveats; shipping delays per the Chinese holidays and customs hold-ups as we are a 1st time company importing into the U.S.Awhich has a more thorough inspection process.
With that being said, we have began shipping to our International customers (Non-North American orders)This began on 2/16/and we have seen pictures posted on social of our customers receiving themIn addition, we will begin North American order shipments on 2/26/In a recent update provided to our backers on 1/14/2016, we informed backers that orders would begin shipping at the end of 01/- and go through end of 02/We are slightly delayed from our adjusted schedule with this timeline
Yes, we have started selling to third parties, and with our delays, there have been a few customers that have received their jackets prior to our Kickstarter and Indiegogo backersWe are working feverishly to fix this and get the backers their jackets as soon as possible.
To date, this holds true as our Kickstarter customers are receiving our jackets (per our social media posts)
Team BauBax

Good Afternoon ***,Your current order status on Indiegogo is showing "on-hold." We are unable to ship orders to customers with this order statusOnce this has been taken care of on your end we will be happy to ship your order to you
ThanksTeam BauBax

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI just wished there was a better communication with the clients, so we didn't have to go through this process
Thank youSincerely, *** ***

Hi ***,
Please respond to our email offline and we will take care of thisConsider this case closed!
Thanks
Team BauBax

Complaint: ***I am rejecting this response because:
The company still has not addressed the issue of the sizes being way offI thought that I should order a small bomber jacket because that's fairly typical for my sizeI reassured myself with their sizing chart, and went with the XS, as a small would have been way too big based on their measurementsI have received my XS (conveniently after filing a complaint here), and it is way smaller than their size chart saidI would like to return the item for a full refund.
Sincerely,*** ***

Hi ***,
Sorry that the jacket(s) did not fit to your likingWould you kindly submit a ticket to baubax.supportsync.com/ and we will get your exchange immediately processed.
Thanks
Team BauBax

Complaint: ***I am rejecting this response because: The response from Baubax was a scripted type email that they've been sending everyone I just received notification that my item shipped via a separate email I am keeping my complaint open till I receive said jacket.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:
You state you have done everything you can to communicate with your backers, yet updates have been few and far between (reference your Indiegogo/Kickstarter/Facebook customer comments)
You agree that you have sold your product on 3rd party websites before filling orders from your backers and state that it was a mistake that needs to be fixed, as if you're not in control of your product
You continue to miss new shipping deadlines without any communication as to why or when I should actually expect to receive my order Should I wait indefinitely?
I emailed your support team on March through your Indiegogo support email address requesting a refund and did not receive a reply It is up to you to monitor your customer communication channels
You are not a charity I did not donate my money to you I funded you to deliver a product to me and you have not been able to deliver it within your repeated, self-imposed delivery times (though selling your pre-paid products on other websites has not been a problem) I want a refund of my money to end this fraudulent nightmare
Sincerely,*** ***

Hi ***,
Hope this message finds you wellYour order has not been shipped because its status through Indiegogo is "on-hold"Please sync with Indiegogo Customer SUpport to see what the hold is for and once this is lifted we will ship your order immediately.
Thank you for your
patience
Team BauBax

Good Morning,
We are doing are best and have been giving updates as readily as we can with the information that we have.
Unfortunately, we did not meet our initial deadline of the holidays, due to a few caveats; shipping delays per the Chinese holidays and customs hold-ups as we are a
1st time company importing into the U.S.Awhich has a more thorough inspection process.
As we have stated, yes, we are delayed in shipping orders for Indiegogo, however, we are beginning to ship internationally and will soon begin North America orders once all our Kickstarter backers shipments have been sent.
On the Indiegogo campaign we never mentioned the Sweatshirt is 100% cottonOur materials were updated in August of which we notified our Kickstarter backersOur Indiegogo campaign started in September and per the attached screenshot, our supporters through Indiegogo were shared the fabric blends of of all our styles
Yes, we have started selling to third parties, and with our delays, there have been a few customers that have received their jackets prior to our Kickstarter and Indiegogo backersWe are working feverishly to fix this and get the backers their jackets as soon as possible.
In addition, we do ask customer to email our support team with questions, comments, and concernsAfter checking our logs, we have been in correspondence and dialogue for all communications to our [email protected] and answering the questions you have asked usWe have received no additional tickets after January 7th, and responded to that specific ticket regarding how to select your size and color of your sweatshirt on January 8th,
We do appreciate your continued support and patience
Team BauBax

Good Afternoon ***,
Hope this message finds you well.
Note that the Kickstarter Terms and Conditions are the contract between backers and BauBax, nothing elseKickstarter backers should know and/or acknowledge that while BauBax sincerely attempted to meet all of its goals and the goals of its backers, it had license and appropriately did make changes in certain situations.
In regards to the quality of the material and functionality, the material of a polyester/cotton blend is a stronger material that will hold each of the pockets contents with little to no sag.
Furthermore, in regards to third party purchases getting "ahead of" kickstarter backers, this simply should not be the case but has to do with inefficiencies in BauBax's process and use of a third party packerDespite BauBax sending the Jackets for Kickstarter backers to its fulfillment center before it sent any third partiesThese third partied being a more established company's, were simply able to move more quickly then we were
At this point, refunds are not possible, because all orders information produced and shipping information has been sent to our fulfillment centers for processing
We appreciated your continued support and patience as we get your order to you
Thanks
Team BauBax

Complaint: ***I am rejecting this response because: my complaint was not only based on the poor fit and nonstandard sizing of the jacket, but also on the advertising that lied to customers, the promised features that are not present, the poor quality of the jacket and stitching, the poorly-judged attempt at certain features (such as an eye mask that functionally blinds the wearer while the hood is up!) - I don't want another jacket of a different size that will still have every other problem I am complaining aboutThe size is the tip of the iceberg in this situation
The business are selling their product on other websites so I reject their claim that they cannot refund my jacket as they could easily resell it to another customer as they are still taking ordersThey raised over $million, they are hardly a penniless startup unable to refund a single jacketThe product is SIGNIFICANTLY DIFFERENT TO ADVERTISED which is why I believe the company's behaviour is FRAUDULENT.Sincerely,*** ***