BaubleBar, Inc.

Customer *** *** contacted us on 7/**/about a pair of earrings purchased 5+ months prior (on 2/*/15; order ***)She said that the earrings broke as she was putting them onWe apologized for her experience and asked for a picture to see the damageShe couldn't send a photo
because she claimed she threw away the earringsShe couldn't return the merchandise for a refund (since she claimed she threw it away)She paid $for these earrings, and we wanted to help, so we offered half store credit ($8.80) as a compromiseThis was an exception, since a photo was unprovided, the merchandise was un-returned, and because this was well outside of our day return policyWe never heard back from the customer regarding the store credit offerWe are still happy to offer the partial store credit if the customer would like

Customer [redacted] contacted us on 7/**/15 about a pair of earrings purchased 5+ months prior (on 2/*/15; order [redacted]). She said that the earrings broke as she was putting them on. We...

apologized for her experience and asked for a picture to see the damage. She couldn't send a photo because she claimed she threw away the earrings. She couldn't return the merchandise for a refund (since she claimed she threw it away). She paid $17.60 for these earrings, and we wanted to help, so we offered half store credit ($8.80) as a compromise. This was an exception, since a photo was unprovided, the merchandise was un-returned, and because this was well outside of our 30 day return policy. We never heard back from the customer regarding the store credit offer. We are still happy to offer the partial store credit if the customer would like.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Review: Two of the earrings I purchased broke. By broke I mean the entire post fell of the back of the earring only after a couple of times wearing. I asked for an exchange or refund. I would have even taken a store credit. Basically I was told there was nothing that could be done because it's been more than 30 days. I have never bought something from a company where if the items just simply breaks their response is basically oh well. It's cheap jewelry and seriously calling it delicate is a joke. It's delicate because it's cheap.Desired Settlement: I either want a refund or store credit.

Business

Response:

Customer [redacted] contacted us on 7/**/15 about a pair of earrings purchased 5+ months prior (on 2/*/15; order [redacted]). She said that the earrings broke as she was putting them on. We apologized for her experience and asked for a picture to see the damage. She couldn't send a photo because she claimed she threw away the earrings. She couldn't return the merchandise for a refund (since she claimed she threw it away). She paid $17.60 for these earrings, and we wanted to help, so we offered half store credit ($8.80) as a compromise. This was an exception, since a photo was unprovided, the merchandise was un-returned, and because this was well outside of our 30 day return policy. We never heard back from the customer regarding the store credit offer. We are still happy to offer the partial store credit if the customer would like.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,