Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Please accept this as our response to the aforementioned complaintI have reviewed the file and it appears that the center for education and employment law (CEEL) spoke with Ms [redacted] who indicated herself to be the HR ManagerAccording to CEEL she agreed to review the Encyclopedia of Employment Law Deskbook on a trial basis and return it if not interestedDuring the call Ms [redacted] was asked for a month and day of birth to confirm the transaction and CEEL was provided January 12th as that dateHowever, in order to resolve the issue at hand we have closed the file and returned it to CEEL with the comment "product not received" This closes the matter in my office and neither Ms [redacted] or Reliable Credit Association will receive any further contact from us Finally, it does appear this complaint should have been directed to CEEL directly as they are the ones who failed to communicate with ReliableI would appreicate if said complaint can be switched to the appropriate companyRegards [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Please accept this as our response to the aforementioned complaintAfter reviewing the file and the points outlined in the complaint we have determined there is not cause to continue with the collection process and have refered the account back to the clientYou will not hear from us further regarding the matter.Please feel free to contact me shoudl you have any additional concerns [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , Our principal, [redacted] did not agree to purchase anything, but since they have agreed to remove the charges, we find that this resolution is satisfactory Regards, [redacted] ***
Dear Mr [redacted] ***,I am [redacted] , Director at JSD Management Inc., and I have reviewed your recent complaint submitted to the Revdex.com on behalf of Crimson Valley Landscaping The most important thing I can do is to apologize for my representative's calls and treatment of you and your staff JSD Management Inctakes these matters seriously and I want you to know what we have done on our end to address such actions.First, my management team and I reviewed the (4) phone calls made to you by my representative and we have reviewed those calls with him as well as the entire sales team Needless to say, we used those calls as examples of what NOT to do when attempting to work with and develop new customers Second, we have reprimanded the gentleman in question both verbally and written (he received an immediate suspension of two days without pay as well).Third, the management team has created a call checklist where we review individual representatives calls on a weekly basis, looking for training opportunities while addressing concerns at the same time.Fourth, we have removed your phone number and contact information from any of our call lists so we do not contact you again, per your request We thank you for bringing these concerns to the forefront so our team can properly manage, train and implement actions to better serve our clients, potential clients and the likeAgain, we take these matters very seriously and we will always take corrective measures when and where necessary.If you should need anything in the future, please contact me directly at [redacted] or you may email me at [redacted] Thank you again
Please accept this as our reply to the aforementioned complaintThis file was placed and closed by the client within hours, however the first notice and invoice was alreay generated and sent by the time we received notice to closeWe have made no additional attempts to communicate with this customer and as instructed have closed the filePlease direct all further inquires to CEEL directlyRegards [redacted]
Please accept this as our response to the aforementioned complaintWe have reviewed the file and based on the information provided, we will close the account and return it to the client accordinglyAll further collection activity has ceased as of today's datePlease feel free to contcat me directly if you have any further questions, otherwise we will consider the matter resolvedRegards [redacted]
Please accept this as our reply to the aforementioned complaintIn reviewing the complaint it appears there may have been a misunderstanding on the length of time the person could keep the book before being chargedI believe you mentioned days however, my understanding is weeks from date of deliveryEither way the client wishes to resolve the matter and has authorized us to close the file without actionPlease feel free to contcat me shoudl you have any questions [redacted]
Please accept this is our response to the aforementioned complaintThis accounts was placed with us on May by the Center for Education and Employment LawThey indicated that [redacted] the Assistant Principal ordered the Encyclopedia of American School Law and that upon completion of the trial period kept the book and was billied accordinglyI do show where we emailed Marcus to discuss but did not get a reply, I can not speak to the fact if we received a call or not since there are no notes showing my collector received a call Based on the dispute and our apparant lack of reply to the inquiry I am closing the file and sending it back to the client accordinglyI apoligize if we dropped the ball on this and assure you that no negative reporting occuredAt this point I believe the matter to be closed, however if you require any additional information plese feel free to contact me directly [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you Regards, [redacted] ***
Please accept this as our response to the aforementioned complaintI have reviewed teh file and it appears that CEEL followed correct procedures hereThey spoke with [redacted] who indicated her title as principle of the school and who also supplied her month and day of birth as the counter check on the saleHowever, in the interest in resolving the matter without further action the client has agreed to close the file and consider the matter closed.based on this I am closing the file in this office and no further recovery attempts will be madeRegards [redacted]
Please accept this as our reply to the aforementioned complaintWe are closing the file per your request, since the book was returnedYou will receive no additional communication on this matter from us Please feel free to contcat me should you have any further questionsRegards [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Please accept this as our response to the aforementioned complaintI have reviewed the file and it appears that the center for education and employment law (CEEL) spoke with Ms [redacted] who indicated herself to be the HR ManagerAccording to CEEL she agreed to review the Encyclopedia of Employment Law Deskbook on a trial basis and return it if not interestedDuring the call Ms [redacted] was asked for a month and day of birth to confirm the transaction and CEEL was provided January 12th as that dateHowever, in order to resolve the issue at hand we have closed the file and returned it to CEEL with the comment "product not received" This closes the matter in my office and neither Ms [redacted] or Reliable Credit Association will receive any further contact from us Finally, it does appear this complaint should have been directed to CEEL directly as they are the ones who failed to communicate with ReliableI would appreicate if said complaint can be switched to the appropriate companyRegards [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Please accept this as our response to the aforementioned complaintAfter reviewing the file and the points outlined in the complaint we have determined there is not cause to continue with the collection process and have refered the account back to the clientYou will not hear from us further regarding the matter.Please feel free to contact me shoudl you have any additional concerns [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , Our principal, [redacted] did not agree to purchase anything, but since they have agreed to remove the charges, we find that this resolution is satisfactory Regards, [redacted] ***
Dear Mr [redacted] ***,I am [redacted] , Director at JSD Management Inc., and I have reviewed your recent complaint submitted to the Revdex.com on behalf of Crimson Valley Landscaping The most important thing I can do is to apologize for my representative's calls and treatment of you and your staff JSD Management Inctakes these matters seriously and I want you to know what we have done on our end to address such actions.First, my management team and I reviewed the (4) phone calls made to you by my representative and we have reviewed those calls with him as well as the entire sales team Needless to say, we used those calls as examples of what NOT to do when attempting to work with and develop new customers Second, we have reprimanded the gentleman in question both verbally and written (he received an immediate suspension of two days without pay as well).Third, the management team has created a call checklist where we review individual representatives calls on a weekly basis, looking for training opportunities while addressing concerns at the same time.Fourth, we have removed your phone number and contact information from any of our call lists so we do not contact you again, per your request We thank you for bringing these concerns to the forefront so our team can properly manage, train and implement actions to better serve our clients, potential clients and the likeAgain, we take these matters very seriously and we will always take corrective measures when and where necessary.If you should need anything in the future, please contact me directly at [redacted] or you may email me at [redacted] Thank you again
Please accept this as our reply to the aforementioned complaintThis file was placed and closed by the client within hours, however the first notice and invoice was alreay generated and sent by the time we received notice to closeWe have made no additional attempts to communicate with this customer and as instructed have closed the filePlease direct all further inquires to CEEL directlyRegards [redacted]
Please accept this as our response to the aforementioned complaintWe have reviewed the file and based on the information provided, we will close the account and return it to the client accordinglyAll further collection activity has ceased as of today's datePlease feel free to contcat me directly if you have any further questions, otherwise we will consider the matter resolvedRegards [redacted]
Please accept this as our reply to the aforementioned complaintIn reviewing the complaint it appears there may have been a misunderstanding on the length of time the person could keep the book before being chargedI believe you mentioned days however, my understanding is weeks from date of deliveryEither way the client wishes to resolve the matter and has authorized us to close the file without actionPlease feel free to contcat me shoudl you have any questions [redacted]
Please accept this is our response to the aforementioned complaintThis accounts was placed with us on May by the Center for Education and Employment LawThey indicated that [redacted] the Assistant Principal ordered the Encyclopedia of American School Law and that upon completion of the trial period kept the book and was billied accordinglyI do show where we emailed Marcus to discuss but did not get a reply, I can not speak to the fact if we received a call or not since there are no notes showing my collector received a call Based on the dispute and our apparant lack of reply to the inquiry I am closing the file and sending it back to the client accordinglyI apoligize if we dropped the ball on this and assure you that no negative reporting occuredAt this point I believe the matter to be closed, however if you require any additional information plese feel free to contact me directly [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you Regards, [redacted] ***
Please accept this as our response to the aforementioned complaintI have reviewed teh file and it appears that CEEL followed correct procedures hereThey spoke with [redacted] who indicated her title as principle of the school and who also supplied her month and day of birth as the counter check on the saleHowever, in the interest in resolving the matter without further action the client has agreed to close the file and consider the matter closed.based on this I am closing the file in this office and no further recovery attempts will be madeRegards [redacted]
Please accept this as our reply to the aforementioned complaintWe are closing the file per your request, since the book was returnedYou will receive no additional communication on this matter from us Please feel free to contcat me should you have any further questionsRegards [redacted]