Thank you for followiwith us on this consumer complaint regarding a contact lens rebateWhile we did receive an online submission with this consumer's information, we did not receive any supporting documentation in the mail regarding the rebateWe apologize if the information was lost in the mail or misplaced at the rebate centerWe did approve and expedite the $rebate card last month and it has since been mailed to the consumerWe value the consumers of our products and any delay in our rebate process is unintentionalWe apologize to the consumer for any inconvenience, and thank you and the consumer for bringing this matter to our attentionKind regards, Gina
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for contacting us regarding Ms [redacted] 's contact lens rebate We apologize for the delay in receiving her rebateWe regret that the rebate has taken longer than our standard day time frame, and apologize for any inconvenience In order to make this right as soon as possible, we have expedited the rebateThe rebate card is being created and will mail early next week We value the consumers of our products and any delay in our rebate process is unintentionalWe thank Ms [redacted] for using our lenses and hope that she will continue to use and enjoy our lenses for years to come Kind regards, Gina
Thank you for making us aware of this consumer's concern.Any delay in our response is unintentional and we regret any inconvenience this consumer may have encounteredTo make this right as quickly as possible, we have expedited the refund and have spoken to the consumer to relay our apologies.We appreciate her patronage and hope that she will continue to use and enjoy our products in the future
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Thank you for contacting Bausch + Lomb regarding Ms***'s contact lens rebate We are sorry to hear that her rebate submission was deniedWe have contacted Ms [redacted] directly to apologize and let her know that we have approved her rebate in the amount of $ To make this right as soon as possible, we are expediting the processing of the rebate card and it will mail early next week Any delay in the approval of a rebate is unintentional and we regret any inconvenience this may have causedWe thank Ms [redacted] for using our lenses Kind regards, Gina
RevDex.com:I called and talked to Michelle, she was very nice and said she would honor the company's promise for the rebate as long as I... sent the receipt again. She said the rebate will be mailed to me within 2 weeks. ... once again, thank you for your help in resolving this issue. I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
Thank you for contacting Bausch + Lomb, we apologize for any inconvenienceThe rebate was mailed out on 11/30/16, please allow up to weeks to receiveThank you for choosing Bausch + Lomb
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and once again this company is being... less than honest on their reply on the resolution of this complaint. They DID NOT mail the mail the rebate card as they stated in March, 2017. I did finally receive the rebate card on April 18th, 2017 and it was postmarked April 10th, 2017. I truly believe that if I had not complained to the BBB about this issue, this company would not have complied with their obligation to send me the rebate that was owed.I will no longer be using Bausch+Lomb products in the future and hope that others will avoid them as well. Regards, [redacted] ***
Thank you for contacting us regarding Mr [redacted] 's contact lens rebateWe are very sorry to hear that his rebate submission was originally denied in errorTo make this right as soon as possible, we expedited the rebate and it was mailed on 10/24/We apologize for any inconvenienceWe value the consumers of our products and any delay in our rebate process is unintentionalWe thank Mr [redacted] for using our productThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for contacting Bausch + Lomb regarding this consumer's contact lens rebateWe are sorry to hear that the rebate submission was deniedWe have reviewed the claim and are happy to approve the rebate in the amount of $Any delay in the approval of a rebate is unintentional and we regret any inconvenience this may have caused our consumerB+L’s Consumer Affairs team can always be reached Monday through Friday from 9:a.mto 5:p.mEST for rebate questions or product inquiriesThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for followiwith us on this consumer complaint regarding a contact lens rebateWhile we did receive an online submission with this consumer's information, we did not receive any supporting documentation in the mail regarding the rebateWe apologize if the information was lost in the mail or misplaced at the rebate centerWe did approve and expedite the $rebate card last month and it has since been mailed to the consumerWe value the consumers of our products and any delay in our rebate process is unintentionalWe apologize to the consumer for any inconvenience, and thank you and the consumer for bringing this matter to our attentionKind regards, Gina
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for contacting us regarding Ms [redacted] 's contact lens rebate We apologize for the delay in receiving her rebateWe regret that the rebate has taken longer than our standard day time frame, and apologize for any inconvenience In order to make this right as soon as possible, we have expedited the rebateThe rebate card is being created and will mail early next week We value the consumers of our products and any delay in our rebate process is unintentionalWe thank Ms [redacted] for using our lenses and hope that she will continue to use and enjoy our lenses for years to come Kind regards, Gina
Thank you for making us aware of this consumer's concern.Any delay in our response is unintentional and we regret any inconvenience this consumer may have encounteredTo make this right as quickly as possible, we have expedited the refund and have spoken to the consumer to relay our apologies.We appreciate her patronage and hope that she will continue to use and enjoy our products in the future
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***
Thank you for contacting Bausch + Lomb regarding Ms***'s contact lens rebate We are sorry to hear that her rebate submission was deniedWe have contacted Ms [redacted] directly to apologize and let her know that we have approved her rebate in the amount of $ To make this right as soon as possible, we are expediting the processing of the rebate card and it will mail early next week Any delay in the approval of a rebate is unintentional and we regret any inconvenience this may have causedWe thank Ms [redacted] for using our lenses Kind regards, Gina
RevDex.com:I called and talked to Michelle, she was very nice and said she would honor the company's promise for the rebate as long as I... sent the receipt again. She said the rebate will be mailed to me within 2 weeks. ... once again, thank you for your help in resolving this issue. I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
We apologize for any inconvenience this situation has caused We have spoken to the consumer and the situation has been resolved
Thank you for contacting Bausch + Lomb, we apologize for any inconvenienceThe rebate was mailed out on 11/30/16, please allow up to weeks to receiveThank you for choosing Bausch + Lomb
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
We apologize for any inconvenience this has caused. The rebate was mailed in March. Thank you for using Bausch + Lomb products.
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and once again this company is being... less than honest on their reply on the resolution of this complaint. They DID NOT mail the mail the rebate card as they stated in March, 2017. I did finally receive the rebate card on April 18th, 2017 and it was postmarked April 10th, 2017. I truly believe that if I had not complained to the BBB about this issue, this company would not have complied with their obligation to send me the rebate that was owed.I will no longer be using Bausch+Lomb products in the future and hope that others will avoid them as well. Regards, [redacted] ***
Thank you for contacting us regarding Mr [redacted] 's contact lens rebateWe are very sorry to hear that his rebate submission was originally denied in errorTo make this right as soon as possible, we expedited the rebate and it was mailed on 10/24/We apologize for any inconvenienceWe value the consumers of our products and any delay in our rebate process is unintentionalWe thank Mr [redacted] for using our productThank you
We apologize for any inconvenience this rebate situation has caused The rebate card has been issued
We apolgize for any inconvenienceThe rebate has been issuedThank you for using Bausch + Lomb
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
Thank you for contacting Bausch + Lomb regarding this consumer's contact lens rebateWe are sorry to hear that the rebate submission was deniedWe have reviewed the claim and are happy to approve the rebate in the amount of $Any delay in the approval of a rebate is unintentional and we regret any inconvenience this may have caused our consumerB+L’s Consumer Affairs team can always be reached Monday through Friday from 9:a.mto 5:p.mEST for rebate questions or product inquiriesThank you
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]