Baxter Crossings Apartments

Both parties (resident and owner representative) read and signed all lease documentsPer the lease agreements residents will not be released from the lease contract for any reason-including but not limited to voluntary or involuntary school withdrawal or transfer, voluntary or involuntary job transfer, marriage, separation, divorce reconciliation, loss of co-residents, loss employment or bad healthBoth parties (residents and owner representative) read and signed Lease Contract Buy-Out Agreement stating the Buy-Out proceduresThe leaseholders were fully aware of all policies regarding breaking the lease earlyOn page 4, paragragh of the lease agreement, the General Clauses states Neither we nor any of our representatives have made any oral promises, representations or agreementsThis Lease Contract is the entire agreement between you and usOur representatives (including management personnel, employees and agents) have no authority to waive, amend, or terminate this lease contract or any part of it, unless in writing, and no authority to make promises, representations, or agreements that impose security duties or other obligations on us or our representatives unless in writing The residents do not have anything in writing from management approving them to break the lease without penaltyDue to the Lease agreement we are not able to refund the buy out agreement

When an applicant applies for an apartment they have hours to cancel from application date to receive a full refund of the depositWe exercise this policy with everyone that applies and cannot change that for the current applicantsThe current applicants applied on 8/15/and canceled the application on 9/1/Per the company policy they forfeit the deposit and will not receive a refund

Initial Business Response / [redacted] (1000, 5, 2016/01/06) */ Contact Name and Title: [redacted] Contact Phone: (XXX) XXX-XXXX Contact Email: [redacted] @middiv.com All complaints have been resolved with the resident in October The maintenance and management staff did not neglect the water leak or the resident in any way The miantenance technician was called out in the middle of the night on saturday 9/27/and immedietly responded to the water leak.The resident did not answer the door when the maintenance technician went to the apartment so he responded to the two other apartments that were affected as wellHe spent 4-hours in the upstairs apartment replacing a pipe and went to the apartment directly below to assess and repair any damage that occured The maintenance technician went to the reisdents apartment that has the complaint and there was no damage except for a small amount of water in the corner of the dinning roomThe carpet company came out on sunday and pulled the carpet up in the corner of the dinning room and placed fans to dry the carpet and padThe resident came into the office on tuesday to talk to me (manager) to discuss the issueI was in my office by myself taking a training seminar which includes videos and quizesHe was upset about the carpet cleaners denting the wall in his apartment and I told him I would come take a look at the dent in the morning to take a picture of the wallresident was also upset about the carpet I called the carpet company to come back out to pick up the fans and treat and clean the carpetresident expressed they did not want the carpet cleaners in the apartment on that day, I explained how important it was that they came out immedeitly to finish the work and resident agreed and let the carpet cleaners in the apartment The maintenance supervisor went to the residents apartment on Wendnesday morning fixed the damaged wall before I was able to assess the damage and take pictures The resident came in with a letter expressing his concerns and we talked about everythingThe resident was wanting compensation for rent for the service that was providedI explained to him that we did not neglect the aparment or the reesident in any way, we responded accordingly and have finished all repairsI discussed the timeline of everything that occured and he was satisfied with the situationI also had the carpet company come back out the next week and clean the carpet through out the apartment to satisfy the concerns of dirt tracked in from maintenance personalResident was satisfied and they have not contacted the office since October Baxter Crossings received a call from the resident yesterday on 1/5/about water damage in his bathroom below his shower headMaintenance supervisor went to the apartment this morning 1/6/and checked the bathroom for any water leaks or mold, there was surface mildew on one area of the wall in the shower caused from moisture most likely from taking hot showers without the exhaust fan on and door closedThe mold remediated and certified Maintenance Supervisor cut a hole in the dry wall to show the resident that there was no water leaks, everything was dry, and there was no mold growing in his apartmentThe resident has not expressed that he was unhappy with his apartment since our discussion back in October To my knowledge everything had been resolved and the resident was satisfied that there would be no compensationThe resident can contact the office to speak to me with any concerns they may have

Baxter Crossings Maintenance has responded to all request submitted by current residentsThere was no mold found in the dishwasherBaxter Crossings has ordered a new dishwasher due to the dishes not being properly cleanedExpected delivery date is 10/27/and install date is expected for 10/28/

Initial Business Response / [redacted] (1000, 5, 2016/02/05) */ Contact Name and Title: [redacted] Contact Phone: XXXXXXXXXX Contact Email: [redacted] @middiv.com I spoke with the resident on the phone while she was paying her rent online and walked her through the processBefore the resident excepted the terms and conditions the website clearly states the fee amountThe resident had the option to pay with her bank account that is free of any convenience fee's and she chose not to use her bank account information and go forward with her credit card payment that included the feeThe fee can not be refunded due to the online payment terms and conditions

The applicant applied on 4/16/The application fee and application deposit were received on 4/16/as wellThe application deposit is not a security depositHowever, it will be credited toward the required security deposit when the Lease Contract has been signed by all parties; or it will
be refunded under paragraph of the application agreement if the applicant was denied; or it will be retained by us as liquidated damages if the applicant attempts to withdraw under paragraph or of the application agreement(I have attached the 2nd page of the application with all signatures of the applicant and the application agreement signed by all parties)Per the Application Agreement in paragraph if the applicant withdraws before approval we are entitled to retain the depositIf, before signing the Lease Contract the applicant withdraws an application or notifies us that they have changed there mind about renting the dwelling unit, we are entitled to retain all application deposits as liquidated damages, and the parties will then have no further obligation to each other. The applicant read and signed the Application AgreementHe withdrew is application before approval and therefore he will not be receiving the application deposit back

In response to the residents complaint, we have made a full inspection of his building and apartment there are no squirrels in his apartment. There are no holes in his attic or the roof that the squirrels have access to enter. There is no evidence of any squirrels living in his attic. The pictures...

that he has sent is drywall that needs repaired on the outside of the building leading up the stairwell. We have made all necessary repairs. We have taken all necessary steps to prevent squirrels from having access into the building.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2016/02/05) */
Contact Name and Title: [redacted]
Contact Phone: XXXXXXXXXX
Contact Email: [redacted]@middiv.com
I spoke with the resident on the phone while she was paying her rent online and walked her through the process. Before the resident excepted...

the terms and conditions the website clearly states the fee amount. The resident had the option to pay with her bank account that is free of any convenience fee's and she chose not to use her bank account information and go forward with her credit card payment that included the fee. The fee can not be refunded due to the online payment terms and conditions.

Baxter Crossings Maintenance has responded to all request submitted by current residents. There was no mold found in the dishwasher. Baxter Crossings has ordered a new dishwasher due to the dishes not being properly cleaned. Expected delivery date is 10/27/2016 and install date is expected for...

10/28/2016.

Both parties (resident and owner representative) read and signed all lease documents. Per the lease agreements residents will not be released from the lease contract for any reason-including but not limited to voluntary or involuntary school withdrawal or transfer, voluntary or involuntary job...

transfer, marriage, separation, divorce reconciliation, loss of co-residents, loss employment or bad health. Both parties (residents and owner representative) read and signed Lease Contract Buy-Out Agreement stating the Buy-Out procedures. The leaseholders were fully aware of all policies regarding breaking the lease early. On page 4, paragragh 32 of the lease agreement, the General Clauses states Neither we nor any of our representatives have made any oral promises, representations or agreements. This Lease Contract is the entire agreement between you and us. Our representatives (including management personnel, employees and agents) have no authority to waive, amend, or terminate this lease contract or any part of it, unless in writing, and no authority to make promises, representations, or agreements that impose security duties or other obligations on us or our representatives unless in writing.  The residents do not have anything in writing from management approving them to break the lease without penalty. Due to the Lease agreement we are not able to refund the buy out agreement.

Initial Business Response /* (1000, 5, 2016/01/06) */
Contact Name and Title: [redacted]
Contact Phone: (XXX) XXX-XXXX
Contact Email: [redacted]@middiv.com
All complaints have been resolved with the resident in October 2015. The maintenance and management staff did not neglect the water leak...

or the resident in any way.
The miantenance technician was called out in the middle of the night on saturday 9/27/2015 and immedietly responded to the water leak.The resident did not answer the door when the maintenance technician went to the apartment so he responded to the two other apartments that were affected as well. He spent 4-5 hours in the upstairs apartment replacing a pipe and went to the apartment directly below to assess and repair any damage that occured.
The maintenance technician went to the reisdents apartment that has the complaint and there was no damage except for a small amount of water in the corner of the dinning room. The carpet company came out on sunday and pulled the carpet up in the corner of the dinning room and placed fans to dry the carpet and pad. The resident came into the office on tuesday to talk to me (manager) to discuss the issue. I was in my office by myself taking a training seminar which includes videos and quizes. He was upset about the carpet cleaners denting the wall in his apartment and I told him I would come take a look at the dent in the morning to take a picture of the wall. resident was also upset about the carpet I called the carpet company to come back out to pick up the fans and treat and clean the carpet. resident expressed they did not want the carpet cleaners in the apartment on that day, I explained how important it was that they came out immedeitly to finish the work and resident agreed and let the carpet cleaners in the apartment.
The maintenance supervisor went to the residents apartment on Wendnesday morning fixed the damaged wall before I was able to assess the damage and take pictures.
The resident came in with a letter expressing his concerns and we talked about everything. The resident was wanting compensation for rent for the service that was provided. I explained to him that we did not neglect the aparment or the reesident in any way, we responded accordingly and have finished all repairs. I discussed the timeline of everything that occured and he was satisfied with the situation. I also had the carpet company come back out the next week and clean the carpet through out the apartment to satisfy the concerns of dirt tracked in from maintenance personal. Resident was satisfied and they have not contacted the office since October 2015.
Baxter Crossings received a call from the resident yesterday on 1/5/2016 about water damage in his bathroom below his shower head. Maintenance supervisor went to the apartment this morning 1/6/2016 and checked the bathroom for any water leaks or mold, there was surface mildew on one area of the wall in the shower caused from moisture most likely from taking hot showers without the exhaust fan on and door closed. The mold remediated and certified Maintenance Supervisor cut a hole in the dry wall to show the resident that there was no water leaks, everything was dry, and there was no mold growing in his apartment. The resident has not expressed that he was unhappy with his apartment since our discussion back in October 2015. To my knowledge everything had been resolved and the resident was satisfied that there would be no compensation. The resident can contact the office to speak to me with any concerns they may have.

When an applicant applies for an apartment they have 72 hours to cancel from application date to receive a full refund of the deposit. We exercise this policy with everyone that applies and cannot change that for the current applicants. The current applicants applied on 8/15/2016 and canceled the...

application on 9/1/2016. Per the company policy they forfeit the deposit and will not receive a refund.