Baxter Ford South

My husband & I reached out to a nearby [redacted] Dealership to purchased a bigger vehicle because we recently had a baby. We are Military & very new to the area and ended up going to Baxter [redacted] South in Nebraska. We purchased the vehicle we were trading in from a [redacted] Dealership back home in Florida and we knew we had some negative equity we were going to have to take a hit on but we really need a bigger vehicle. [redacted], the salesman greeted us and gathered all our information, appraised our vehicle and went to finance and they ran my credit. He comes back to us and lets us know that we were approved and told us to go back to finance to sign the papers. We agreed on the price, payments & interest rate on a 2017 [redacted] Explorer Sport and signed all the paperwork. It seemed very odd to me that they didn't contact a bank yet or even tell me who we were being financed through. They told us to go ahead and clean out our vehicle and we could go ahead and cancel the [redacted] insurance, Maintenance plan and warranty from our vehicle we were trading in and we did. The vehicle we signed for was not going to be at the dealership until the next day, so they gave us a F150 to take home for the night. The next day we waited all morning and half of the afternoon until we called to see what was going on with the financing & vehicle. NOBODY knew what was going on. [redacted] told us that our vehicle was there but it had to go through inspection and detail that we could pick it up later that evening. A few hours later, my husband was on his way to pick up the vehicle and as he pulls in we get a call saying that there is something wrong with the financing that he ([redacted]) will call us back. Several hours later and no phone call back, come to find out after we called that [redacted] the salesman left early for the day and forgot to call us back. They told us to stay in the loaner F150 until Monday and the GM will call us. Nobody called us Monday morning, we called the dealership AGAIN. We spoke with [redacted] and he said "congratulations, you were approved but with just a higher interest rate". I was very taken back by this because we had already signed the finance papers with the interest rate and payment we authorized. I asked [redacted] questions regarding the financing and he had no idea what the interest rate went up to. I finally was told that we had an interest rate 6% more than what we were told and $[redacted] more payment per month then what we were told AND signed for. The GM got involved and told us that we needed $[redacted] down to get the vehicle we wanted and the payment that we signed for to be where it needs to be. My husband and I are literally sick to our stomachs over this and if we were told this the very same day we would have walked away from the deal and wouldn't have cancelled all of our warranty, [redacted] insurance and maintenance plan off of our vehicle. The GM then told us that we would get approved on an F150 because of all the rebates that would eat up the negative equity on our vehicle so now we are at their mercy. He told us to go pick out a F150 we liked and take it home that night and he would call us the next day. The next day is today, Tuesday December 13th, 2016, we heard absolutely nothing all day until I finally called at 4:35pm. I spoke with [redacted], the GM and he said he'd have to call me back. He called me back 30 minutes later to more bad news. We walked into this dealership with everything & now we're walking out with nine hard hits on our credit, lost sleep, missed times with my newborn baby and a vehicle that has no coverage on it whatsoever.