Baxter International, Inc

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
I *** *** reject Graebel response to my complaint against themInformation provided in response were not accurate, Mr *** *** clearly stated in his statement that my shipment my property" to be delivered /occur between the 19th of June and 3rd of July"Later in his statement he said "We are unaware of any promised date for delivery "After his statement regarding my goods arriving to Denver, Mr *** did not specify what date was it ?, he stated that attempts were made by his local crew to set up /schedule delivery time and that I was not contactableThis is pure evidence where it shows how Graebel manipulates its business practicesMr *** admitted that my shipment to occur between the June 19th and 3rd of July but he was not aware of any promised datesMr *** did not provide dates regarding my goods , when did my goods arrived to Denver? on what dates his Denver crew tried to contact me ? none of that was provided in his letter to Revdex.com of State WIBesides , Graebel knew that I have coordinator *** *** responsible for my move from the June 19th to the end July 14thIf Mr *** - Graebel crew tried to contact me why didn't they call *** *** my coordinator or even my company Southwest Airlines or perhaps e-mail ?because my phone records shows not a single phone call or voicemail from Graebel was made to me , I contacted Susan Lehman at Xerox , July 7th to check on status where about is my property/goods ? She said " *** *** will call you " and she did , during our phone conversation I asked where is my belongings and why are you not responding to my phone calls or e-mails and why do I have to call third party company Xerox to question about my goods , she said" your property was not in Denver June 29th but it is now and we will try to deliver it July 14th , I said why are they not able to deliver it before that , she said " the only available spot is July 14th and she said " I am upset that my Denver crew did not tell me the truth I thought you already got your belongings" Regarding this Mr *** stated 'I advised them Graebel that my available time frame was July 14th/15th ' which is not true , I never advised Greaebel on anything and I ***eve Graebel would not take any advice from me Graebel coordinator *** *** told me " we can deliver it July 14th " If Graebel company is so honest and they take pride in their business why didn't they provide dates of attempts to call me and phone records tooMr *** admitted my goods to be delivered between June 19th and July 3rd so why my goods were not then delivered and why even after July 3rd? He stated multiple times I was never available which is so not true , I have evidence of my phone records and e-mails from June 15th - July 14thThe only phone call with voicemail and call back number ever made from Graebel in Denver was July 13th from 'Mary 'Mr *** admitted in his letter that Graebel was not able to accommodate delivery July 8th and as a result , he said" delivery was scheduled for Mr ***{me} next date of availability , the 14th of July "!!!!!His statement demonstrates pure manipulation because in his previous statement he said "I advised them/Graebel and now he is saying it was scheduled "Recording to Mr *** in his letter only two items were damaged Not true Several items were damaged and there is missing items tooDuring phone conversation with lead coordinator Mr *** , I asked him why is your coworker Mr *** not telling the truth about my and your conversations ? I said Mr *** stated that I was unavailable to be contacted and that very first time was August 14th and I had issues etc and I will call Monday the 17th ,were in fact Mr *** we exchanged multiple e-mails prior to August 14th and you advised me case is pending investigation, Mr *** responded " I do not know I have not see Revdex.com response and Mr *** letterI said well , how does Mr *** know I was going to call you the August 17th ? does he reads your e-mails ? or perhaps did you forward my e-mails to Mr *** ? ?? Mr *** responded NO !!! This is another factual evidence where it shows Graebel dishonest business practice.Records of actual Graebel website indicate, hundreds of actual clients from the past and current , complaints and negative reviews % reviews are negative and against Graebel from east cost all the way to the west coastThat is factual and it is written and it is on the webThose ratings by actual clients can not be denied by GraebelI requested and file delay claim form because it was contractual between Graebel and Southwest Airlines , the fact is my property was not delivered between the June 19th and July 3rd , therefore Graebel is liable and responsibleMr *** is asking to be absolved , where in fact they are (Graebel) guilty and responsible Contracts reads" delay compensation is between $ & $ per day " Revdex.com of state of WI you can verify this information with Southwest AirlinesGraebel is 100% responsible for my shipment/property as they stated it was to be delivered between the June 19th and July 3rd the fact is it was not delivered and as they admitted it was delivered July 14th ,therefore they must pay and it is legal document If they fail to pay for delayed delivery, damaged items and missing items, I will have to take legal actions against them as I do not have other choice , thank you.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]It is inconceivable to me that a business of the size and repute of Graebel is unable to fulfill its financial obligations to a customerIn fact, I am convinced that the company routinely makes payments to for instance its vendorsTo subscribe the company's unwillingness to pay a claim that has been mutually agreed to to computer problems is not only unacceptable, it is to the point of laughableI am unwilling to "let Graebel of the hook" until such time I have received full payment
Regards,
Rene ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Thank you Revdex.com of State of Wisconsin to allow me to express true complaint against Graebel moving company . As stated before Graebel continue to manipulate system and damage my life where still to this date never provided any factual evidence just a talk . Graebel never apologized to me for holding hostage of my property for a month and damaging my property as they confirmed , also, to this date Graebel never explained what happened to missing property ? they are claiming investigation was detailed but yet no evidence no recovery and only defending statements which shows guilt , Graebel is fully responsible for not delivering my property as agreement reads dead line was July 3rd and my property was delivered July 14 with missing boxes /my items . Inventory was not checked on contract sheet by me , it was done by Graebel employee and on the signature line I stated the following " received boxes /inventory not detailed 100%" .Therefore Graebel is liable for Fraud documents sent to you and my e-mail providing false statements !!! I take pride in my signature and I stand high against Graebel representatives , justice must be done and proper legal investigation against Graebel will continue , I may win or lose the case but it is about integrity of my property and I reject avenue of poor judgment from Graebel and I am not going to sell myself to Graebel in amount of $ 250 dollars . As old say " leopards don't change the spots " .... but I will change Graebel representatives spots because I am speaking truth nothing but the truth !!! Thank you , 
Regards,
[redacted]

To Whom It May Concern,We are in receipt of the complaint forwarded by your respective office and are appreciative of theopportunity to respond to said complaint.Graebel Vanlines, LLC was hired by our client, Southwest Airlines, to provide packing andtransportation services for Mr. [redacted] from...

Atlanta, GA to Denver, CO. As communicated with Mr.[redacted] during the initial setup of the relocation, the goods were scheduled to be packed and loaded onthe 15th of June with delivery to occur between the 19th of June, 2015 and the 3rd of July, 2015. Thepacking and loading services were performed on the 15th of June, 2015 as originally scheduled.Arrangements were then made for the transportation of Mr. [redacted]’s goods to our Graebel DenverMovers, LLC facility. Upon receipt of the household goods, attempts were made by our localoperations team to arrange for delivery within the initial delivery spread. Unfortunately contact couldnot be directly established with Mr. [redacted] during those attempts.On the 7th of July, we were contacted by Xerox, the third party relocation company assigned bySouthwest Airlines as part of their standard business practices, advising that Mr. [redacted] had reachedout to them inquiring as to the status of his delivery. Prior to that point, we do not have record of Mr.[redacted] contacting us directly for a status of his delivery. We were advised by Mr. [redacted] that if wewere unable to perform delivery on the 8th of July, the next dates he would be available would be the14th & 15th of July. Unfortunately due to the short notice and the schedule at that time already beingestablished, we were unable to accommodate the requested delivery date of the 8th of July. As a result,delivery was scheduled for Mr. [redacted]’s next date of availability, the 14th of July. Delivery hadoccurred that day as scheduled at which time exceptions were taken for two (2) damaged articles.On the 15th of July, the designated Customer Service Coordinator received an email outlining a requestof $125/day for 15 days starting the 29th of June until the 14th of July, when delivery was received. Weare unaware of any promised date for delivery and moreover, we are concerned that if one did exist,why we wouldn’t have been contacted when our crews did not arrive as scheduled. A formal DelayClaim was later submitted and received on the 23rd of July, reiterating the request for thiscompensation. In addition to the attempts made to reach Mr. [redacted] to schedule a delivery prior to thecessation of the formal delivery spread, the delay incurred between the 8th of July and 14th of July werefor factors outside of our control. Subsequently, we had concluded our investigation andunfortunately, we were not able to honor Mr. [redacted]’s request for compensation based on the findingsof our investigation.Prior to receiving the formal Delay Claim, we had received a claim on the 23rd of July, 2015, reportingdamages and loss pertaining to the same shipment. Our investigation into this particular claimremains pending as we have been unsuccessful in our initial efforts to reach Mr. [redacted] directly. Mr.[redacted] had responded to the assigned claims representative, Mr. [redacted], Lead ClaimsCoordinator, on the 14th of August advising he was not immediately available due to extenuatingcircumstances and they were scheduled to connect directly today, the 17th of August, so that we couldbegin to gather information needed for us to continue our assessment of the submitted claim.Given Mr. [redacted]’s discontent with respect to the decision rendered to deny reimbursement for theDelay Claim submitted, in accordance with federal regulations, we will be providing Mr. [redacted] withmaterial surrounding the Settlement Dispute Process, which includes arbitration, and of whichremains an avenue available to Mr. [redacted] should he wish to pursue this matter further. Graebel isprepared to adhere to any decision that may be rendered during this process. Mr. [redacted] will be ableto make a determination as to whether he will elect to initiate this process now or await the outcomeof the household goods claim submitted.Should Mr. [redacted] have any questions and/or concerns in regards to how to initiate this process, Mr.[redacted] will be able to assist in providing clarification.We respectfully request that Graebel be absolved of any negative consequences and/or ratingsassociated with this particular file. We [redacted]eve that we have illustrated that we have performed adiligent and thorough review of this matter.Thank you for your time and understanding.Sincerely,

We are in receipt of the complaint forwarded by your respective office and appreciate being providedan opportunity to said complaint.Graebel Vanlines, LLC was hired by Mr. [redacted] to perform packing and transportation servicesfrom [redacted]. Packing services were completed...

on the 18th of July, 2016with loading services beginning on the 19th of July. Delivery to Mr. [redacted]’s residence in ** wasperformed on the 1st of August, 2016.On the 29th of September, Mr. [redacted] submitted a formal Presentation of Loss & Damage detailinghis claim. We investigated the claim in good faith and had communicated the final disposition of theclaim on the 13th of December, 2016 of which would result in a payment to Mr. [redacted] of $2,432.32,as referenced in the submitted complaint.Unfortunately at the time of the resolution, we had just completed a comprehensive backbone systemupgrade. These systems compromise the foundational infrastructure by which the company operates(from order entry through fulfillment, billing and claims). The transition to the new system was moredisruptive than anticipated resulting in interruptions to payments to some customers, including Mr.[redacted]. We had informed Mr. [redacted] of the delay following an inquiry received and appreciatehis natural reservations. We also recognize Mr. [redacted]’s background in the business sector and aresincerely apologetic that we have not been able to finalize this matter in a time frame that he hadexpected.We have been diligently reviewing any outstanding issues, including this particular payment and arenearing the resolution on this particular matter. We certainly want to extend our deepest apologies toMr. [redacted] for the delay in resolving this matter, but want him to have confidence that this is not adisputed matter rather just a delay in our ability to execute what had been previously agreed upon.We respectfully request that Graebel be absolved of any negative consequences and/or ratingsassociated with this particular file given our intent to fully resolve this matter.Thank you for your time and understanding.

First of all and my main question about this, it is still not solved. We did not received any refund from the company.Secondly, there is no business's explanation - why they do not inform clients about their moving style, so you got your belongings a month later you expect.We immediately acknowledged the claim and advised of our intent to proceed with issuing a good faith payment of the $92.00, as claimed, to bring resolution to the matter. Our corresponding check, numbered 57426, was issued on the 21 stof September and sent to the transferee.   - We did not received any payment - still in March 2017 we did not get itafter our move in June 2016. So it was not solved yet. Yes we got response, but without payment it is useless and quite rude of them.

We are in receipt of the
complaint forwarded by your respective office and appreciative the opportunity
to respond to said complaint.   Graebel Vanlines, LLC was hired
by Mr. [redacted]’s employer to perform packing, storage and transportation
services for the [redacted]s from [redacted]...

** to [redacted].  The minimal packing required and the actual
loading services were both performed on the 16th of June, 2016.  Delivery to their permanent residence in CA
was performed on the 2nd of August, 2016.   Following the relocation, Ms. Hay executed a formal Presentation of Loss &
Damage on the 15th of August, 2016 and submitted it to us
accordingly.  We immediately acknowledged
the claim and advised of our intent to proceed with issuing a good faith payment
of the $92.00, as claimed, to bring resolution to the matter.  Our corresponding check, numbered [redacted], was
issued on the 21st of September and sent to the transferee.   We have discovered that although
the check contained the correct street, city, state and zip code information,
it had been missing the actual Unit/Apt. Number.  We have completed our standard
process relative to ensuring that the check had not cleared prior to our
ability to generate a new payment. 
Unfortunately this matter arose at the point we were completing a
comprehensive backbone system upgrade which prohibited us from reacting as
quickly as we would have liked to reconcile this matter and to execute the
necessary corrective action.  We
certainly want to extend our deepest apologies to Mr. & Mrs. [redacted] for
the delay in resolving this matter, but want them to have the confidence that
this is not a disputed matter rather just a delay in our ability to execute a
replacement check on this particular matter.   We respectfully request that
Graebel be absolved of any negative consequences and/or ratings associated with
this particular file given our intent to fully resolve this matter.   Thank you for your time and
understanding.

To Whom It May Concern,We are in receipt of the response submitted by Mr. [redacted], as forwarded by your respective office. Onceagain, we appreciate the opportunity to provide a formal response.While we understand that the delivery had not occurred within the original established delivery spread, we[redacted]eve that the reasons attributing to the delay were outside of our control based on the findings of ourinvestigation which included a diligent review of pertinent information correlating to this particularrelocation. It would appear that both parties have differing viewpoints on prior communication(s) that hadtaken place and also attempted. We have been unable to validate the contentions set forth by Mr. [redacted]relative to the verbal communications with the various Graebel Vanlines, LLC. representatives as cited inprior correspondences.We further reject any allegations of manipulation of business practices and/or communication throughoutthe relocation and/or claims process and are prepared to support our position in an appropriate forum.Since the initial response to the complaint submitted, we have also concluded our investigationsurrounding the claim submitted for damages and loss which had been received on the 23rd of July, 2015and have since reported our findings to Mr. [redacted] in writing, as requested.Based on our investigation, we have acknowledged our intent of issuing payment of $250.00, as claimed,for the two items claimed as damaged (Floor Lamp & Armoire) of which were documented accordingly onthe delivery paperwork. We are in the process of executing said payment and anticipate Mr. [redacted]’sreceipt of this check to occur in the near future. With respect to the items claimed as missing, we couldfind no evidence to support that any loss occurred while Mr. [redacted]’s household goods were in our care,custody and control. All items that had been acknowledged as having been tendered to Graebel Vanlines,LLC. were signed for as having been received at destination without any exceptions to any shortages. As aresult, we have formally denied this portion of Mr. [redacted]’s claim as referenced in our final correspondenceto Mr. [redacted] via email correspondence issued on the 28th of August, 2015.It is our position that we have met our legal liability on this matter. We understand and respect Mr. [redacted]is not in agreement with our findings. As a result and in compliance with federal regulations, we haveprovided Mr. [redacted] with information pertaining to the Settlement Dispute Process, which includesarbitration that can be initiated for the denied claims. Given that this relocation occurred outside of thestate of Wisconsin and is subject to rules and regulations pertaining to interstate commerce, we [redacted]evethis matter may be more appropriately suited for the arbitration process, available through AMSA websitewww.moving.org, which operates under federal guidelines.Generally, there is an administration fee for this process for both the consumer as well as the carrier. As agesture of good faith and as previously communicated to Mr. [redacted], Graebel Vanlines, LLC. is willing to payfor Mr. [redacted]’s portion of the arbitration fee should he elect to file for the aforementioned arbitrationprocess.Upon notification by the AMSA of Mr. [redacted]’s formal filing, we will alert them of our intent to cover hisportion of the administration fee. As referenced previously, Graebel Vanlines, LLC. is prepared to adhereto any decision rendered during this process.While we recognize that this response does not provide Mr. [redacted] with his desired resolution on thismatter, we [redacted]eve we have been able to establish our due diligence on this particular matter and have alsoadhered to federal regulations required of us in the event of an unresolved matter. We also hope that ourwillingness to cover Mr. [redacted]’s administration fee for the aforementioned arbitration process is furtherillustration of our efforts to bring a final conclusion to this unresolved issue.Thank you for your time and understanding.Sincerely,