Initial Business Response /* (1000, 5, 2015/07/10) */
Unfortunately, this donor received an email that was not intended for him. The email was for a promotion for which he was not eligible to participate (nor was any other donor at his donation center). Within a very short time frame the same...
day the erroneous email was sent, the donor received a retraction/correction email from [redacted] letting him know he received the email by mistake and it was not intended for him. The donor's behaviors were not influenced by the email because there was no extended gap between receiving the incorrect email and the correction email. Since the donor received the correction email the same day he would not have had time to take any actions to participate in the erroneous promotion he received at first. Additionally, the donor's donation center was running a different promotion in which the donor was already participating and this was publicized by a multitude of signage posted in his donation center. So the donor did have a chance to participate in his location's correct promotion. Also, the donor did have a chance to talk with the manager at his donation center about his concern regarding the email. We go to great lengths to make sure a donor receives messages intended for him or her, and we apologize for the mistake and issued a timely correction so as to keep the donor informed of this mistake.
Initial Business Response /* (1000, 5, 2015/07/10) */
Unfortunately, this donor received an email that was not intended for him. The email was for a promotion for which he was not eligible to participate (nor was any other donor at his donation center). Within a very short time frame the same...
day the erroneous email was sent, the donor received a retraction/correction email from [redacted] letting him know he received the email by mistake and it was not intended for him. The donor's behaviors were not influenced by the email because there was no extended gap between receiving the incorrect email and the correction email. Since the donor received the correction email the same day he would not have had time to take any actions to participate in the erroneous promotion he received at first. Additionally, the donor's donation center was running a different promotion in which the donor was already participating and this was publicized by a multitude of signage posted in his donation center. So the donor did have a chance to participate in his location's correct promotion. Also, the donor did have a chance to talk with the manager at his donation center about his concern regarding the email. We go to great lengths to make sure a donor receives messages intended for him or her, and we apologize for the mistake and issued a timely correction so as to keep the donor informed of this mistake.