We are in receipt of the complaint forwarded by your respective office and appreciate being providedan opportunity to said complaint.Graebel Vanlines, LLC was hired by Mr [redacted] to perform packing and transportation servicesfrom [redacted] **Packing services were completed on the 18th of July, 2016with loading services beginning on the 19th of JulyDelivery to Mr [redacted] ’s residence in [redacted] wasperformed on the 1st of August, 2016.On the 29th of September, Mr [redacted] submitted a formal Presentation of Loss & Damage detailinghis claimWe investigated the claim in good faith and had communicated the final disposition of theclaim on the 13th of December, of which would result in a payment to Mr [redacted] of $2,432.32,as referenced in the submitted complaint.Unfortunately at the time of the resolution, we had just completed a comprehensive backbone systemupgradeThese systems compromise the foundational infrastructure by which the company operates(from order entry through fulfillment, billing and claims)The transition to the new system was moredisruptive than anticipated resulting in interruptions to payments to some customers, including Mr[redacted] We had informed Mr [redacted] of the delay following an inquiry received and appreciatehis natural reservationsWe also recognize Mr [redacted] ’s background in the business sector and aresincerely apologetic that we have not been able to finalize this matter in a time frame that he hadexpected.We have been diligently reviewing any outstanding issues, including this particular payment and arenearing the resolution on this particular matterWe certainly want to extend our deepest apologies toMr [redacted] for the delay in resolving this matter, but want him to have confidence that this is not adisputed matter rather just a delay in our ability to execute what had been previously agreed upon.We respectfully request that Graebel be absolved of any negative consequences and/or ratingsassociated with this particular file given our intent to fully resolve this matter.Thank you for your time and understanding
First of all and my main question about this, it is still not solvedWe did not received any refund from the company.Secondly, there is no business's explanation - why they do not inform clients about their moving style, so you got your belongings a month later you expect.We immediately acknowledged the claim and advised of our intent to proceed with issuing a good faith payment of the $92.00, as claimed, to bring resolution to the matterOur corresponding check, numbered 57426, was issued on the stof September and sent to the transferee - We did not received any payment - still in March we did not get itafter our move in June So it was not solved yetYes we got response, but without payment it is useless and quite rude of them
To Whom It May Concern,We are in receipt of the response submitted by Mr [redacted] , as forwarded by your respective officeOnceagain, we appreciate the opportunity to provide a formal response.While we understand that the delivery had not occurred within the original established delivery spread, we***eve that the reasons attributing to the delay were outside of our control based on the findings of ourinvestigation which included a diligent review of pertinent information correlating to this particularrelocationIt would appear that both parties have differing viewpoints on prior communication(s) that hadtaken place and also attemptedWe have been unable to validate the contentions set forth by Mr [redacted] relative to the verbal communications with the various Graebel Vanlines, LLCrepresentatives as cited inprior correspondences.We further reject any allegations of manipulation of business practices and/or communication throughoutthe relocation and/or claims process and are prepared to support our position in an appropriate forum.Since the initial response to the complaint submitted, we have also concluded our investigationsurrounding the claim submitted for damages and loss which had been received on the 23rd of July, 2015and have since reported our findings to Mr [redacted] in writing, as requested.Based on our investigation, we have acknowledged our intent of issuing payment of $250.00, as claimed,for the two items claimed as damaged (Floor Lamp & Armoire) of which were documented accordingly onthe delivery paperworkWe are in the process of executing said payment and anticipate Mr [redacted] ’sreceipt of this check to occur in the near futureWith respect to the items claimed as missing, we couldfind no evidence to support that any loss occurred while Mr [redacted] ’s household goods were in our care,custody and controlAll items that had been acknowledged as having been tendered to Graebel Vanlines,LLCwere signed for as having been received at destination without any exceptions to any shortagesAs aresult, we have formally denied this portion of Mr [redacted] ’s claim as referenced in our final correspondenceto Mr [redacted] via email correspondence issued on the 28th of August, 2015.It is our position that we have met our legal liability on this matterWe understand and respect Mr [redacted] is not in agreement with our findingsAs a result and in compliance with federal regulations, we haveprovided Mr [redacted] with information pertaining to the Settlement Dispute Process, which includesarbitration that can be initiated for the denied claimsGiven that this relocation occurred outside of thestate of Wisconsin and is subject to rules and regulations pertaining to interstate commerce, we ***evethis matter may be more appropriately suited for the arbitration process, available through AMSA websitewww.moving.org, which operates under federal guidelines.Generally, there is an administration fee for this process for both the consumer as well as the carrierAs agesture of good faith and as previously communicated to Mr [redacted] , Graebel Vanlines, LLCis willing to payfor Mr [redacted] ’s portion of the arbitration fee should he elect to file for the aforementioned arbitrationprocess.Upon notification by the AMSA of Mr [redacted] ’s formal filing, we will alert them of our intent to cover hisportion of the administration feeAs referenced previously, Graebel Vanlines, LLCis prepared to adhereto any decision rendered during this process.While we recognize that this response does not provide Mr [redacted] with his desired resolution on thismatter, we ***eve we have been able to establish our due diligence on this particular matter and have alsoadhered to federal regulations required of us in the event of an unresolved matterWe also hope that ourwillingness to cover Mr [redacted] ’s administration fee for the aforementioned arbitration process is furtherillustration of our efforts to bring a final conclusion to this unresolved issue.Thank you for your time and understanding.Sincerely,
To Whom It May Concern,We are in receipt of the complaint forwarded by your respective office and are appreciative of theopportunity to respond to said complaint.Graebel Vanlines, LLC was hired by our client, Southwest Airlines, to provide packing andtransportation services for Mr [redacted] from Atlanta, GA to Denver, COAs communicated with Mr[redacted] during the initial setup of the relocation, the goods were scheduled to be packed and loaded onthe 15th of June with delivery to occur between the 19th of June, and the 3rd of July, Thepacking and loading services were performed on the 15th of June, as originally scheduled.Arrangements were then made for the transportation of Mr [redacted] ’s goods to our Graebel DenverMovers, LLC facilityUpon receipt of the household goods, attempts were made by our localoperations team to arrange for delivery within the initial delivery spreadUnfortunately contact couldnot be directly established with Mr [redacted] during those attempts.On the 7th of July, we were contacted by Xerox, the third party relocation company assigned bySouthwest Airlines as part of their standard business practices, advising that Mr [redacted] had reachedout to them inquiring as to the status of his deliveryPrior to that point, we do not have record of Mr[redacted] contacting us directly for a status of his deliveryWe were advised by Mr [redacted] that if wewere unable to perform delivery on the 8th of July, the next dates he would be available would be the14th & 15th of JulyUnfortunately due to the short notice and the schedule at that time already beingestablished, we were unable to accommodate the requested delivery date of the 8th of JulyAs a result,delivery was scheduled for Mr [redacted] ’s next date of availability, the 14th of JulyDelivery hadoccurred that day as scheduled at which time exceptions were taken for two (2) damaged articles.On the 15th of July, the designated Customer Service Coordinator received an email outlining a requestof $125/day for days starting the 29th of June until the 14th of July, when delivery was receivedWeare unaware of any promised date for delivery and moreover, we are concerned that if one did exist,why we wouldn’t have been contacted when our crews did not arrive as scheduledA formal DelayClaim was later submitted and received on the 23rd of July, reiterating the request for thiscompensationIn addition to the attempts made to reach Mr [redacted] to schedule a delivery prior to thecessation of the formal delivery spread, the delay incurred between the 8th of July and 14th of July werefor factors outside of our controlSubsequently, we had concluded our investigation andunfortunately, we were not able to honor Mr [redacted] ’s request for compensation based on the findingsof our investigation.Prior to receiving the formal Delay Claim, we had received a claim on the 23rd of July, 2015, reportingdamages and loss pertaining to the same shipmentOur investigation into this particular claimremains pending as we have been unsuccessful in our initial efforts to reach Mr [redacted] directlyMr[redacted] had responded to the assigned claims representative, Mr [redacted] , Lead ClaimsCoordinator, on the 14th of August advising he was not immediately available due to extenuatingcircumstances and they were scheduled to connect directly today, the 17th of August, so that we couldbegin to gather information needed for us to continue our assessment of the submitted claim.Given Mr [redacted] ’s discontent with respect to the decision rendered to deny reimbursement for theDelay Claim submitted, in accordance with federal regulations, we will be providing Mr [redacted] withmaterial surrounding the Settlement Dispute Process, which includes arbitration, and of whichremains an avenue available to Mr [redacted] should he wish to pursue this matter furtherGraebel isprepared to adhere to any decision that may be rendered during this processMr [redacted] will be ableto make a determination as to whether he will elect to initiate this process now or await the outcomeof the household goods claim submitted.Should Mr [redacted] have any questions and/or concerns in regards to how to initiate this process, Mr[redacted] will be able to assist in providing clarification.We respectfully request that Graebel be absolved of any negative consequences and/or ratingsassociated with this particular fileWe ***eve that we have illustrated that we have performed adiligent and thorough review of this matter.Thank you for your time and understanding.Sincerely,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Thank you Revdex.com of State of Wisconsin to allow me to express true complaint against Graebel moving company As stated before Graebel continue to manipulate system and damage my life where still to this date never provided any factual evidence just a talk Graebel never apologized to me for holding hostage of my property for a month and damaging my property as they confirmed , also, to this date Graebel never explained what happened to missing property ? they are claiming investigation was detailed but yet no evidence no recovery and only defending statements which shows guilt , Graebel is fully responsible for not delivering my property as agreement reads dead line was July 3rd and my property was delivered July with missing boxes /my items Inventory was not checked on contract sheet by me , it was done by Graebel employee and on the signature line I stated the following " received boxes /inventory not detailed 100%" .Therefore Graebel is liable for Fraud documents sent to you and my e-mail providing statements !!! I take pride in my signature and I stand high against Graebel representatives , justice must be done and proper legal investigation against Graebel will continue , I may win or lose the case but it is about integrity of my property and I reject avenue of poor judgment from Graebel and I am not going to sell myself to Graebel in amount of $ dollars As old say " leopards don't change the spots " but I will change Graebel representatives spots because I am speaking truth nothing but the truth !!! Thank you , Regards, [redacted]
We are in receipt of the complaint forwarded by your respective office and appreciate being providedan opportunity to said complaint.Graebel Vanlines, LLC was hired by Mr [redacted] to perform packing and transportation servicesfrom [redacted] **Packing services were completed on the 18th of July, 2016with loading services beginning on the 19th of JulyDelivery to Mr [redacted] ’s residence in [redacted] wasperformed on the 1st of August, 2016.On the 29th of September, Mr [redacted] submitted a formal Presentation of Loss & Damage detailinghis claimWe investigated the claim in good faith and had communicated the final disposition of theclaim on the 13th of December, of which would result in a payment to Mr [redacted] of $2,432.32,as referenced in the submitted complaint.Unfortunately at the time of the resolution, we had just completed a comprehensive backbone systemupgradeThese systems compromise the foundational infrastructure by which the company operates(from order entry through fulfillment, billing and claims)The transition to the new system was moredisruptive than anticipated resulting in interruptions to payments to some customers, including Mr[redacted] We had informed Mr [redacted] of the delay following an inquiry received and appreciatehis natural reservationsWe also recognize Mr [redacted] ’s background in the business sector and aresincerely apologetic that we have not been able to finalize this matter in a time frame that he hadexpected.We have been diligently reviewing any outstanding issues, including this particular payment and arenearing the resolution on this particular matterWe certainly want to extend our deepest apologies toMr [redacted] for the delay in resolving this matter, but want him to have confidence that this is not adisputed matter rather just a delay in our ability to execute what had been previously agreed upon.We respectfully request that Graebel be absolved of any negative consequences and/or ratingsassociated with this particular file given our intent to fully resolve this matter.Thank you for your time and understanding
First of all and my main question about this, it is still not solvedWe did not received any refund from the company.Secondly, there is no business's explanation - why they do not inform clients about their moving style, so you got your belongings a month later you expect.We immediately acknowledged the claim and advised of our intent to proceed with issuing a good faith payment of the $92.00, as claimed, to bring resolution to the matterOur corresponding check, numbered 57426, was issued on the stof September and sent to the transferee - We did not received any payment - still in March we did not get itafter our move in June So it was not solved yetYes we got response, but without payment it is useless and quite rude of them
To Whom It May Concern,We are in receipt of the response submitted by Mr [redacted] , as forwarded by your respective officeOnceagain, we appreciate the opportunity to provide a formal response.While we understand that the delivery had not occurred within the original established delivery spread, we***eve that the reasons attributing to the delay were outside of our control based on the findings of ourinvestigation which included a diligent review of pertinent information correlating to this particularrelocationIt would appear that both parties have differing viewpoints on prior communication(s) that hadtaken place and also attemptedWe have been unable to validate the contentions set forth by Mr [redacted] relative to the verbal communications with the various Graebel Vanlines, LLCrepresentatives as cited inprior correspondences.We further reject any allegations of manipulation of business practices and/or communication throughoutthe relocation and/or claims process and are prepared to support our position in an appropriate forum.Since the initial response to the complaint submitted, we have also concluded our investigationsurrounding the claim submitted for damages and loss which had been received on the 23rd of July, 2015and have since reported our findings to Mr [redacted] in writing, as requested.Based on our investigation, we have acknowledged our intent of issuing payment of $250.00, as claimed,for the two items claimed as damaged (Floor Lamp & Armoire) of which were documented accordingly onthe delivery paperworkWe are in the process of executing said payment and anticipate Mr [redacted] ’sreceipt of this check to occur in the near futureWith respect to the items claimed as missing, we couldfind no evidence to support that any loss occurred while Mr [redacted] ’s household goods were in our care,custody and controlAll items that had been acknowledged as having been tendered to Graebel Vanlines,LLCwere signed for as having been received at destination without any exceptions to any shortagesAs aresult, we have formally denied this portion of Mr [redacted] ’s claim as referenced in our final correspondenceto Mr [redacted] via email correspondence issued on the 28th of August, 2015.It is our position that we have met our legal liability on this matterWe understand and respect Mr [redacted] is not in agreement with our findingsAs a result and in compliance with federal regulations, we haveprovided Mr [redacted] with information pertaining to the Settlement Dispute Process, which includesarbitration that can be initiated for the denied claimsGiven that this relocation occurred outside of thestate of Wisconsin and is subject to rules and regulations pertaining to interstate commerce, we ***evethis matter may be more appropriately suited for the arbitration process, available through AMSA websitewww.moving.org, which operates under federal guidelines.Generally, there is an administration fee for this process for both the consumer as well as the carrierAs agesture of good faith and as previously communicated to Mr [redacted] , Graebel Vanlines, LLCis willing to payfor Mr [redacted] ’s portion of the arbitration fee should he elect to file for the aforementioned arbitrationprocess.Upon notification by the AMSA of Mr [redacted] ’s formal filing, we will alert them of our intent to cover hisportion of the administration feeAs referenced previously, Graebel Vanlines, LLCis prepared to adhereto any decision rendered during this process.While we recognize that this response does not provide Mr [redacted] with his desired resolution on thismatter, we ***eve we have been able to establish our due diligence on this particular matter and have alsoadhered to federal regulations required of us in the event of an unresolved matterWe also hope that ourwillingness to cover Mr [redacted] ’s administration fee for the aforementioned arbitration process is furtherillustration of our efforts to bring a final conclusion to this unresolved issue.Thank you for your time and understanding.Sincerely,
To Whom It May Concern,We are in receipt of the complaint forwarded by your respective office and are appreciative of theopportunity to respond to said complaint.Graebel Vanlines, LLC was hired by our client, Southwest Airlines, to provide packing andtransportation services for Mr [redacted] from Atlanta, GA to Denver, COAs communicated with Mr[redacted] during the initial setup of the relocation, the goods were scheduled to be packed and loaded onthe 15th of June with delivery to occur between the 19th of June, and the 3rd of July, Thepacking and loading services were performed on the 15th of June, as originally scheduled.Arrangements were then made for the transportation of Mr [redacted] ’s goods to our Graebel DenverMovers, LLC facilityUpon receipt of the household goods, attempts were made by our localoperations team to arrange for delivery within the initial delivery spreadUnfortunately contact couldnot be directly established with Mr [redacted] during those attempts.On the 7th of July, we were contacted by Xerox, the third party relocation company assigned bySouthwest Airlines as part of their standard business practices, advising that Mr [redacted] had reachedout to them inquiring as to the status of his deliveryPrior to that point, we do not have record of Mr[redacted] contacting us directly for a status of his deliveryWe were advised by Mr [redacted] that if wewere unable to perform delivery on the 8th of July, the next dates he would be available would be the14th & 15th of JulyUnfortunately due to the short notice and the schedule at that time already beingestablished, we were unable to accommodate the requested delivery date of the 8th of JulyAs a result,delivery was scheduled for Mr [redacted] ’s next date of availability, the 14th of JulyDelivery hadoccurred that day as scheduled at which time exceptions were taken for two (2) damaged articles.On the 15th of July, the designated Customer Service Coordinator received an email outlining a requestof $125/day for days starting the 29th of June until the 14th of July, when delivery was receivedWeare unaware of any promised date for delivery and moreover, we are concerned that if one did exist,why we wouldn’t have been contacted when our crews did not arrive as scheduledA formal DelayClaim was later submitted and received on the 23rd of July, reiterating the request for thiscompensationIn addition to the attempts made to reach Mr [redacted] to schedule a delivery prior to thecessation of the formal delivery spread, the delay incurred between the 8th of July and 14th of July werefor factors outside of our controlSubsequently, we had concluded our investigation andunfortunately, we were not able to honor Mr [redacted] ’s request for compensation based on the findingsof our investigation.Prior to receiving the formal Delay Claim, we had received a claim on the 23rd of July, 2015, reportingdamages and loss pertaining to the same shipmentOur investigation into this particular claimremains pending as we have been unsuccessful in our initial efforts to reach Mr [redacted] directlyMr[redacted] had responded to the assigned claims representative, Mr [redacted] , Lead ClaimsCoordinator, on the 14th of August advising he was not immediately available due to extenuatingcircumstances and they were scheduled to connect directly today, the 17th of August, so that we couldbegin to gather information needed for us to continue our assessment of the submitted claim.Given Mr [redacted] ’s discontent with respect to the decision rendered to deny reimbursement for theDelay Claim submitted, in accordance with federal regulations, we will be providing Mr [redacted] withmaterial surrounding the Settlement Dispute Process, which includes arbitration, and of whichremains an avenue available to Mr [redacted] should he wish to pursue this matter furtherGraebel isprepared to adhere to any decision that may be rendered during this processMr [redacted] will be ableto make a determination as to whether he will elect to initiate this process now or await the outcomeof the household goods claim submitted.Should Mr [redacted] have any questions and/or concerns in regards to how to initiate this process, Mr[redacted] will be able to assist in providing clarification.We respectfully request that Graebel be absolved of any negative consequences and/or ratingsassociated with this particular fileWe ***eve that we have illustrated that we have performed adiligent and thorough review of this matter.Thank you for your time and understanding.Sincerely,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Thank you Revdex.com of State of Wisconsin to allow me to express true complaint against Graebel moving company As stated before Graebel continue to manipulate system and damage my life where still to this date never provided any factual evidence just a talk Graebel never apologized to me for holding hostage of my property for a month and damaging my property as they confirmed , also, to this date Graebel never explained what happened to missing property ? they are claiming investigation was detailed but yet no evidence no recovery and only defending statements which shows guilt , Graebel is fully responsible for not delivering my property as agreement reads dead line was July 3rd and my property was delivered July with missing boxes /my items Inventory was not checked on contract sheet by me , it was done by Graebel employee and on the signature line I stated the following " received boxes /inventory not detailed 100%" .Therefore Graebel is liable for Fraud documents sent to you and my e-mail providing statements !!! I take pride in my signature and I stand high against Graebel representatives , justice must be done and proper legal investigation against Graebel will continue , I may win or lose the case but it is about integrity of my property and I reject avenue of poor judgment from Graebel and I am not going to sell myself to Graebel in amount of $ dollars As old say " leopards don't change the spots " but I will change Graebel representatives spots because I am speaking truth nothing but the truth !!! Thank you , Regards, [redacted]