Initial Business Response / [redacted] (4000, 15, 2017/08/08) */ We worked with this customer to resolve the issue of a dealership closingWe additionally refunded the customers funds for GAP and the customer is now riding their unit
Initial Business Response / [redacted] (1000, 16, 2017/02/24) */ Our previous payment processor [redacted] sent a payoff to the customer that we agree was juvenileSubsequently to being made aware of this we reached out to the customer and provided a proper payoffWe also waived the accrualWith our new servicer in place we are confident that things like this will not happen in the future and we apologize for the inconvenience to the customer
Initial Business Response / [redacted] (1000, 16, 2017/08/08) */ We released the lien after the payment had posted and that time period is to business daysFrom that time we send the release to the state for sign off and then the title is mailed to the customerUnfortunately we can push the time on our side but the state has their own time frame
Initial Business Response / [redacted] (1000, 15, 2017/02/24) */ We apologize for the delay in respondingWe did a system conversion in December from [redacted] as our payment processor to a new companyLetters were sent out notifying the customers of the change in their future billing and payment optionsWe provide various avenues for customers to make payments including check or automated ACH which incur no feesIn response to the customer's concerns and as a curtesy, we waived the feeAs part of the conversion process we are still working to have all the previous information available on line
Initial Business Response / [redacted] (1000, 16, 2017/02/24) */ As the customer has stated, he was on many occasions, in default of his contract by failing to make his payments on timeWhen his account was in default and it went over days past due in the approximate amount of $it was repossessedWe unfortunately can not provide the resolution the customer requests Initial Consumer Rebuttal / [redacted] (3000, 18, 2017/02/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not + dollars behind when repossesI have ther payment summary and my banks to prove thisTney stated wss numerous timesThis is false Final Business Response / [redacted] (4000, 20, 2017/03/07) */ Were sorry the consumer feels this way, but the fact of the matter is he went past due days in the total amount of
Initial Business Response / [redacted] (1000, 5, 2016/05/23) */ It is my understanding that we figured out with the customer a way to get his bike registered and that he was satisfied with our solution
Initial Business Response / [redacted] (1000, 16, 2017/02/24) */ Our previous servicer, [redacted] , booked the wrong amount onto the customer's account and they were unresponsive to the customer's requestsWe called the customer directly, unwound his deal, cleared the credit bureau trade line, rebooked the deal at the correct amount, reposted all the payments and sent the customer a gift card for his inconvenienceTo our knowledge the customer was satisfied with the resolution Initial Consumer Rebuttal / [redacted] (2000, 18, 2017/02/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thunderroad fixed the loanI was told I was going to receive a gift card for the inconvenience, however I never received oneMaybe it got lost in the mail
Initial Business Response / [redacted] (1000, 5, 2018/01/22) */ This was addressed with the customer this morningThe customer had a reoccurring payment setup and the card that the payment was setup on expired in JanuaryWe tried contacting the customer and never received responseThe customer called this morning and was advised is payment was not drafted due to the card on file was expired
Initial Business Response / [redacted] (1000, 16, 2017/02/24) */ Mr [redacted] was active military status at the time he entered into the obligation which would render him ineligible for SCRAHe had made his request on October 27, to our previous payment processor [redacted] that was not properly responded toAfter our conversion to a new processor in December The issue was discovered and we honored the request for SCRA status and lowered his rate to 6% effective back to October 27,
Initial Business Response / [redacted] (4000, 15, 2017/08/08) */ We worked with this customer to resolve the issue of a dealership closingWe additionally refunded the customers funds for GAP and the customer is now riding their unit
Initial Business Response / [redacted] (1000, 16, 2017/02/24) */ Our previous payment processor [redacted] sent a payoff to the customer that we agree was juvenileSubsequently to being made aware of this we reached out to the customer and provided a proper payoffWe also waived the accrualWith our new servicer in place we are confident that things like this will not happen in the future and we apologize for the inconvenience to the customer
Initial Business Response / [redacted] (1000, 16, 2017/08/08) */ We released the lien after the payment had posted and that time period is to business daysFrom that time we send the release to the state for sign off and then the title is mailed to the customerUnfortunately we can push the time on our side but the state has their own time frame
Initial Business Response / [redacted] (1000, 15, 2017/02/24) */ We apologize for the delay in respondingWe did a system conversion in December from [redacted] as our payment processor to a new companyLetters were sent out notifying the customers of the change in their future billing and payment optionsWe provide various avenues for customers to make payments including check or automated ACH which incur no feesIn response to the customer's concerns and as a curtesy, we waived the feeAs part of the conversion process we are still working to have all the previous information available on line
Initial Business Response / [redacted] (1000, 16, 2017/02/24) */ As the customer has stated, he was on many occasions, in default of his contract by failing to make his payments on timeWhen his account was in default and it went over days past due in the approximate amount of $it was repossessedWe unfortunately can not provide the resolution the customer requests Initial Consumer Rebuttal / [redacted] (3000, 18, 2017/02/27) */ (The consumer indicated he/she DID NOT accept the response from the business.) I was not + dollars behind when repossesI have ther payment summary and my banks to prove thisTney stated wss numerous timesThis is false Final Business Response / [redacted] (4000, 20, 2017/03/07) */ Were sorry the consumer feels this way, but the fact of the matter is he went past due days in the total amount of
Initial Business Response / [redacted] (1000, 5, 2016/05/23) */ It is my understanding that we figured out with the customer a way to get his bike registered and that he was satisfied with our solution
Initial Business Response / [redacted] (1000, 16, 2017/02/24) */ Our previous servicer, [redacted] , booked the wrong amount onto the customer's account and they were unresponsive to the customer's requestsWe called the customer directly, unwound his deal, cleared the credit bureau trade line, rebooked the deal at the correct amount, reposted all the payments and sent the customer a gift card for his inconvenienceTo our knowledge the customer was satisfied with the resolution Initial Consumer Rebuttal / [redacted] (2000, 18, 2017/02/24) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thunderroad fixed the loanI was told I was going to receive a gift card for the inconvenience, however I never received oneMaybe it got lost in the mail
Initial Business Response / [redacted] (1000, 5, 2018/01/22) */ This was addressed with the customer this morningThe customer had a reoccurring payment setup and the card that the payment was setup on expired in JanuaryWe tried contacting the customer and never received responseThe customer called this morning and was advised is payment was not drafted due to the card on file was expired
Initial Business Response / [redacted] (1000, 16, 2017/02/24) */ Mr [redacted] was active military status at the time he entered into the obligation which would render him ineligible for SCRAHe had made his request on October 27, to our previous payment processor [redacted] that was not properly responded toAfter our conversion to a new processor in December The issue was discovered and we honored the request for SCRA status and lowered his rate to 6% effective back to October 27,