This owner is a member of an HOA which collects assessments quarterly on January 1,Aprill,July 1,and October 1each yearHe purchased the home in March of and is familiar with the payment schedule as it has not changed since the property was purchasedA quarterly invoice was sent to him in December for the January assessment and one was sent in March for the April assessment.He failed to submit payment for either one.He was sent a first late notice on 2/26/15, a second late notice on 3/30/and a pending legal action letter by certified mail on 4/29/(see attached)He failed to contact us and respond to any of the letters we mailed himHis account was sent to collections on 5/27/for failure to pay months worth of assessments (the two quarterly payments) As of July 1, he is behind three of the four quarterly payments for the yearPayments are due on the 1st of the billing month and late after the 15th.The owner contacted our office on 6/17/15, after the account was in collections and after he received an "Intent to Line" letter from the attorney- to date no lien has been recorded on the property as indicated in the complaint He was not denied help,nor did he receive the indicated reactionHe was informed at that time that he would need to contact the attorney directly to bring his account current, either by paying in full or by setting up a payment arrangement with them It was further explained when an account is placed in collections, we cannot accept payments in our office until the account is brought current,which includes any attorney fees incurredAll payments and payment arrangements would need to be made directly to the attorneyHe disregarded the information and mailed his payments to our office, which we promptly forwarded to the attorney's office.The additional fees on his account are due to his failure to pay timely, they are not made up "nonsense fees"The fees include attorney fees, late fees,administrative fees for notices and fines for continued violations of the community CC&R's by failing to take care of his property The fees are determined by the CC&R's and the Board of Directors of the HOA, not the management company.Owners agree to abide by the CC&R's when they purchase property with HOA'sThe community documents stipulate that the accounts are to be sent to collections for failure to pay and a lien is to be placed on the propertyLiens are placed by the attorney's office,not employees of our company as indicated in the complaint And as stated above, to date, no lien has been recorded on the propertyWe do not make up procedures as suggested,we follow the procedures stipulated in the community documents written by the developer when the community was built (see attached documents).The owner contacted our office again on 7/13/15, and spoke with our receptionistShe explained that he would need to contact the attorney's office since the account was in collectionsHe stated he tried but has been unable to speak with themHe said he left messages,but when the law office called him back,he didn't answer the phone and they did not leave him a message The attorney's office stipulates in their voicemail that the person calling must give authorization for them to leave a message should they call back and get voicemail The owner failed to give that authorization the two times he called the law office,therefore, they could not leave him a messageThe receptionist asked for his email address and informed him that we would email the attorney's office in a few minutes and ask them to contact him that day,as soon as possibleThe owner then decided to email them at the same time,and was quite rude and obnoxious to the paralegal who handles the account (see attached email's).If the owner had responded to my notices, he would not have been sent to collections, but he chose to ignore them and now he blames everyone for his situation but himselfWe did nothing wrong and treated his account the same as other delinquent accounts
Case# [redacted] Consumer: B [redacted] Customer Service Issues MsJeanine W [redacted] is the employee acting as our Designated Broker for rental units MsW [redacted] made several attempts to appease Ms [redacted] to no avail All financial issues to my knowledge have been resolved If not we will make every effort to make things right MsWatson is no longer an employee or representative of this organizationFrank P***, CAAMPresident/CEO
Pride Community Management Manages the HOA where this property is located Pride only retains renter information as provided by the Owner of the property or their representative ( [redacted] Properties) Pride does not have ANY means to know when a tenant moves in or out, but relies solely upon the owner or their representative to provide any changed information Based on this complaint, we did reach out to [redacted] and have made the appropriate changes in our system to stop any further communications with this tenant.As always Pride encourages ALL property management companies to notify the Homeowners Association Management when a change of tenant occurs We have no possible way of knowing about a change without their notification.Frank P***Pres/CEOPride Community Management
My operations/accounting manager has been working with [redacted] ***, via e-mail and everything I have been told has be settled on If I can be of any additional help, please don’t hesitate to contact me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The answers above are insultingThe reason no one complains is because for the past several years these problems have remained consistentWhen people make complains and nothing changes that becomes the expected out comeWhen new people move in to a community such as did they have expectations that the HOA should provideLast year there was an incident where a pipe broke that was a common pipe causing my unit to have water damageI asked the HOA to have the plumbing repaired and they told me it was my responsibilityAfter I researched the CC&R's I had to prove a common pipe is the responsibility of the HOA not the owner the repairs were madeAnother instance is our security gateIt was broke for days or so before I emailed *** to let him know to which he told me I was the first to complainAnother example of how people who have lived her for years accept the way thing areI have spoken to neighbors who have reported issues such as leaking roofs and holes in their duct workAll of these have been reported yet the problem remainsThe consistent factor in these situations is lack of response from the management companyThe variable factor is the complaintIt shouldn't matter if it is a leaking roof, holes in duct work, a broken gate or a broken heaterWhen an issue is identified and it's the responsibility of the HOA to rectify the issue it should be done to the complete satisfaction of the property owner. I woukd like like to hire my own inspector to come out and assess what the root cause of the problem is*** has lied to me in the past and I wouldn't put it past him to do it againI would like the gate code to the pool area to have an independent inspection done.
Regards,
*** ***
The board has made the decision that you have in writing from the Board President the association will not spend any additional funds for the work As for a key to the pool equipment the only person outside of management and the Board of Directors is the pool vendor We will not allow an owner to have access
*** *** purchased a unit at *** *** last year, since such time *** *** has complained about thespa not being heated to his satisfaction. The Board of Directors has had two different pool firmswork on the spa. The heater has beenreplaced as well as other parts
As gas is not an option in this location, anelectric heater was installed The boardhas been informed that the current heater is not strong enough to keep the spahot. The board has reviewed the cost ofpurchasing a gas heater however the cost of doing so is not something that the Associationcan afford to spend at this time. Mr.Schmidt is the only owner that has a complained about the spa not being hot enough,and the spa was in fact designed as only a cold spa
On Friday, December 12, *** *** contacted my assistant, ***, with a request for a breakdown of the charges he received as a result of violations and administrative charges On this same date a copy of *** *** ledger, showingEVERY charge and payment made since we have
had Travertine, was mailed via first class mail to his address in ***On Wednesday, December 17, *** *** sent an email saying he still needed the breakdown on his account As the statement had been mailed days prior, and taking into account the fact that the Holiday mail is always a little slower, I allowed an additional days then emailed a copy of the ledger to *** *** at *** The email chain and a copy of *** ***'s ledger are both attached to this reply.On December 29, *** *** responded that he did not receive the mailed copy of the ledger but had the copy of the emailed ledger and would review.On January 1, *** *** replied that he had decided which fees he would pay and which he would not and stated that there was a long list of attempts to contact us going back into October, which we cannot verify from our incoming call logsI believe *** ***'s complaint is nothing more than an attempt to get out of paying debts he insists we remove even though he is in full understanding that we do not have the authority to remove fines, removals must be approved by the Board of Directors as the fines are technically the Association's moneyI am also including a copy of the form that must be completed for submission to the Board for their considerationHis "decision" do pay only $of the fines/fees will not stopfuture late notices or fees until such time as the Board of Directors decide if they will waive the fees he has accumulatedAs to *** ***'s claim that the mail is going to a previous address, the records show that the address he provided and which was entered in early November is the address of record This is also attached
Case#***Consumer: *** * Contract Issues The bee swarm was removed immediately upon our finding out However the communication back to ** *** was poor and additional training has been provided This is not our standard and we look forward to serving you in the
future If there is any damage not taken care of, we will certainly get someone out immediately to take care of it. Frank P***, CAAMPresident/CEO
Pride Management has gone through the entire community at *** *** and does violations, periodically In the case of the home in question There have been multiple violations The complaint is from a former tenant of the property, not the current homeowner or their property
management company I spoke to the out of state homeowner, and he was confused to why his property management company had not resolved this issue months ago He will be calling them today
My operations/accounting manager has been working with [redacted], via e-mail and everything I have been told has be settled on. If I can be of any additional help, please don’t hesitate to contact me.
Case#[redacted]Consumer: B[redacted] Customer Service Issues Ms. Jeanine W[redacted] is the employee acting as our Designated Broker for rental units. Ms. W[redacted] made several attempts to appease Ms. [redacted] to no avail. All financial issues to my knowledge have been resolved....
If not we will make every effort to make things right. Ms. Watson is no longer an employee or representative of this organization. Frank P[redacted], CAAMPresident/CEO
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am very disappointed in the lack of professionalism and customer service demonstrated by Pride Asset Management and I have decided to respond in-line below (red italics). I am in no way trying to avoid paying retroactive or future fees, but wanting to ensure these fees are reasonable and justified in order for my tenants to pay. Thus far, I have not received a simple phone call back which could have easily resolved this prior to having this escalated in the manner it has. I was proactive in reaching out to the Representatives at Pride and offered my phone number for them to give me a call to further discuss but to no avail.MESSAGE FROM BUSINESS:On Friday, December 12, 2014 [redacted] contacted my assistant, [redacted], with a request for a breakdown of the charges he received as a result of violations and administrative charges. On this same date a copy of [redacted]'s ledger, showing EVERY charge and payment made since we have had Travertine, was mailed via first class mail to his address in [redacted]Can Pride provide evidence that this mail was delivered or was returned back to them as we have no evidence of this being mailed to us. Since they mailed this First Class, they should have received a Delivery Confirmation. In the emails attached, you will note that there were numerous times during my correspondence with them that I requested that they update their contact information to ensure I am receiving all the necessary documents related to my property.On Wednesday, December 17, 2014 [redacted] sent an email saying he still needed the breakdown on his account. As the statement had been mailed 5 days prior, and taking into account the fact that the Holiday mail is always a little slower, I allowed an additional 2 days then emailed a copy of the ledger to [redacted] at [redacted]. The email chain and a copy of [redacted]'s ledger are both attached to this reply.Per my above statement, I did not receive an email reply and was unaware that [redacted] mailed out a statement until the email I received on 12/29/14 attached. In the email chain Pride attached, you can see that I only received a response from [redacted] on 12/29/14. In addition, we have been mailing and calling Pride Management since September questioning some of the fees that we were being charged, which is included in the email support attached. On December 29, 2014 [redacted] responded that he did not receive the mailed copy of the ledger but had the copy of the emailed ledger and would review.I have no further comments.On January 1, 2015 [redacted] replied that he had decided which fees he would pay and which he would not and stated that there was a long list of attempts to contact us going back into October, which we cannot verify from our incoming call logs. I believe [redacted]'s complaint is nothing more than an attempt to get out of paying debts he insists we remove even though he is in full understanding that we do not have the authority to remove fines, removals must be approved by the Board of Directors as the fines are technically the Association's money. I am also including a copy of the form that must be completed for submission to the Board for their consideration. His "decision" do pay only $49.00 of the fines/fees will not stop future late notices or fees until such time as the Board of Directors decide if they will waive the fees he has accumulated. As to [redacted]'s claim that the mail is going to a previous address, the records show that the address he provided and which was entered in early November is the address of record. This is also attached I have attached 6 email chains between myself, [redacted], as well as Pride's Accounting Department. Also, I have highlighted certain sections of the email chain and added specific comments including an email from October inquiring about a letter dated 9/30/14, and the 2 most recent calls I made on December 12th and December 17th which were from a Company Conference Room ([redacted]). Pride can surely revert to their incoming call logs to verify this. As I mentioned above, the reason I have filed a complaint is not because I am not willing to pay the fees. I am willing to pay the fees that are in fact for our property and what I am not willing to pay for is the $7 fee for the landscaping fine that is not our property (see September email attached), nor am I willing to pay the $3 admin fee or $58 late fee for not paying the fines as I have been proactive with Pride Management monthly through emails and calls with questions and request of fee breakdown in which Pride’s response was non-existent or delayed. It is evident that Pride has not replied to my inquiries in a timely manner and to the level of detail I requested.As far as the statement "he is in full understanding that we do not have the authority to remove fines, removals must be approved by the Board of Directors...", this was never communicated to me previously and [redacted] only mentioned in an email dated 12/29 (attached) that she would have to further discuss this with Bill. A "Fee Waiver Request Form" was never referenced. Out of courtesy, it would have been great if Pride would have let us know in advance that there was another process to follow.Nevertheless, we will remit payment for $49 and will complete the "Fee Waiver Request Form" for the remaining amount for the Board of Directors to approve. Please do not hesitate to contact me if you have any further questions or concerns.Regards,[redacted]
This owner is a member of an HOA which collects assessments quarterly on January 1,Aprill,July 1,and October 1each year. He purchased the home in March of 2010 and is familiar with the payment schedule as it has not changed since the property was purchased. A quarterly invoice was sent to him in...
December 2014 for the January assessment and one was sent in March 2015 for the April assessment.He failed to submit payment for either one.He was sent a first late notice on 2/26/15, a second late notice on 3/30/15 and a pending legal action letter by certified mail on 4/29/15 (see attached). He failed to contact us and respond to any of the letters we mailed him. His account was sent to collections on 5/27/15 for failure to pay 6 months worth of assessments (the two quarterly payments). As of July 1, he is behind three of the four quarterly payments for the year. Payments are due on the 1st of the billing month and late after the 15th.The owner contacted our office on 6/17/15, after the account was in collections and after he received an "Intent to Line" letter from the attorney- to date no lien has been recorded on the property as indicated in the complaint. He was not denied help,nor did he receive the indicated reaction. He was informed at that time that he would need to contact the attorney directly to bring his account current, either by paying in full or by setting up a payment arrangement with them. It was further explained when an account is placed in collections, we cannot accept payments in our office until the account is brought current,which includes any attorney fees incurred. All payments and payment arrangements would need to be made directly to the attorney. He disregarded the information and mailed his payments to our office, which we promptly forwarded to the attorney's office.The additional fees on his account are due to his failure to pay timely, they are not made up "nonsense fees". The fees include attorney fees, late fees,administrative fees for notices and fines for continued violations of the community CC&R's by failing to take care of his property. The fees are determined by the CC&R's and the Board of Directors of the HOA, not the management company.Owners agree to abide by the CC&R's when they purchase property with HOA's. The community documents stipulate that the accounts are to be sent to collections for failure to pay and a lien is to be placed on the property. Liens are placed by the attorney's office,not employees of our company as indicated in the complaint. And as stated above, to date, no lien has been recorded on the property. We do not make up procedures as suggested,we follow the procedures stipulated in the community documents written by the developer when the community was built (see attached documents).The owner contacted our office again on 7/13/15, and spoke with our receptionist. She explained that he would need to contact the attorney's office since the account was in collections. He stated he tried but has been unable to speak with them. He said he left messages,but when the law office called him back,he didn't answer the phone and they did not leave him a message. The attorney's office stipulates in their voicemail that the person calling must give authorization for them to leave a message should they call back and get voicemail. The owner failed to give that authorization the two times he called the law office,therefore, they could not leave him a message. The receptionist asked for his email address and informed him that we would email the attorney's office in a few minutes and ask them to contact him that day,as soon as possible. The owner then decided to email them at the same time,and was quite rude and obnoxious to the paralegal who handles the account (see attached email's).If the owner had responded to my notices, he would not have been sent to collections, but he chose to ignore them and now he blames everyone for his situation but himself. We did nothing wrong and treated his account the same as other delinquent accounts.
Pride management:The response does not target my concern! If your confused as to why I'm still receiving HOA notices and how I'm not a tenant at this property in over a year as am I. It's a nuisance. I will wait to deem this resolved until confirmation of names taken off with being associated with property.
Pride Community Management Manages the HOA where this property is located. Pride only retains renter information as provided by the Owner of the property or their representative ([redacted] Properties). Pride does not have ANY means to know when a tenant moves in or out, but relies solely upon the owner or their representative to provide any changed information. Based on this complaint, we did reach out to [redacted] and have made the appropriate changes in our system to stop any further communications with this tenant.As always Pride encourages ALL property management companies to notify the Homeowners Association Management when a change of tenant occurs. We have no possible way of knowing about a change without their notification.Frank P[redacted]Pres/CEOPride Community Management
This owner is a member of an HOA which collects assessments quarterly on January 1,Aprill,July 1,and October 1each yearHe purchased the home in March of and is familiar with the payment schedule as it has not changed since the property was purchasedA quarterly invoice was sent to him in December for the January assessment and one was sent in March for the April assessment.He failed to submit payment for either one.He was sent a first late notice on 2/26/15, a second late notice on 3/30/and a pending legal action letter by certified mail on 4/29/(see attached)He failed to contact us and respond to any of the letters we mailed himHis account was sent to collections on 5/27/for failure to pay months worth of assessments (the two quarterly payments) As of July 1, he is behind three of the four quarterly payments for the yearPayments are due on the 1st of the billing month and late after the 15th.The owner contacted our office on 6/17/15, after the account was in collections and after he received an "Intent to Line" letter from the attorney- to date no lien has been recorded on the property as indicated in the complaint He was not denied help,nor did he receive the indicated reactionHe was informed at that time that he would need to contact the attorney directly to bring his account current, either by paying in full or by setting up a payment arrangement with them It was further explained when an account is placed in collections, we cannot accept payments in our office until the account is brought current,which includes any attorney fees incurredAll payments and payment arrangements would need to be made directly to the attorneyHe disregarded the information and mailed his payments to our office, which we promptly forwarded to the attorney's office.The additional fees on his account are due to his failure to pay timely, they are not made up "nonsense fees"The fees include attorney fees, late fees,administrative fees for notices and fines for continued violations of the community CC&R's by failing to take care of his property The fees are determined by the CC&R's and the Board of Directors of the HOA, not the management company.Owners agree to abide by the CC&R's when they purchase property with HOA'sThe community documents stipulate that the accounts are to be sent to collections for failure to pay and a lien is to be placed on the propertyLiens are placed by the attorney's office,not employees of our company as indicated in the complaint And as stated above, to date, no lien has been recorded on the propertyWe do not make up procedures as suggested,we follow the procedures stipulated in the community documents written by the developer when the community was built (see attached documents).The owner contacted our office again on 7/13/15, and spoke with our receptionistShe explained that he would need to contact the attorney's office since the account was in collectionsHe stated he tried but has been unable to speak with themHe said he left messages,but when the law office called him back,he didn't answer the phone and they did not leave him a message The attorney's office stipulates in their voicemail that the person calling must give authorization for them to leave a message should they call back and get voicemail The owner failed to give that authorization the two times he called the law office,therefore, they could not leave him a messageThe receptionist asked for his email address and informed him that we would email the attorney's office in a few minutes and ask them to contact him that day,as soon as possibleThe owner then decided to email them at the same time,and was quite rude and obnoxious to the paralegal who handles the account (see attached email's).If the owner had responded to my notices, he would not have been sent to collections, but he chose to ignore them and now he blames everyone for his situation but himselfWe did nothing wrong and treated his account the same as other delinquent accounts
Case# [redacted] Consumer: B [redacted] Customer Service Issues MsJeanine W [redacted] is the employee acting as our Designated Broker for rental units MsW [redacted] made several attempts to appease Ms [redacted] to no avail All financial issues to my knowledge have been resolved If not we will make every effort to make things right MsWatson is no longer an employee or representative of this organizationFrank P***, CAAMPresident/CEO
Pride Community Management Manages the HOA where this property is located Pride only retains renter information as provided by the Owner of the property or their representative ( [redacted] Properties) Pride does not have ANY means to know when a tenant moves in or out, but relies solely upon the owner or their representative to provide any changed information Based on this complaint, we did reach out to [redacted] and have made the appropriate changes in our system to stop any further communications with this tenant.As always Pride encourages ALL property management companies to notify the Homeowners Association Management when a change of tenant occurs We have no possible way of knowing about a change without their notification.Frank P***Pres/CEOPride Community Management
My operations/accounting manager has been working with [redacted] ***, via e-mail and everything I have been told has be settled on If I can be of any additional help, please don’t hesitate to contact me
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.The answers above are insultingThe reason no one complains is because for the past several years these problems have remained consistentWhen people make complains and nothing changes that becomes the expected out comeWhen new people move in to a community such as did they have expectations that the HOA should provideLast year there was an incident where a pipe broke that was a common pipe causing my unit to have water damageI asked the HOA to have the plumbing repaired and they told me it was my responsibilityAfter I researched the CC&R's I had to prove a common pipe is the responsibility of the HOA not the owner the repairs were madeAnother instance is our security gateIt was broke for days or so before I emailed *** to let him know to which he told me I was the first to complainAnother example of how people who have lived her for years accept the way thing areI have spoken to neighbors who have reported issues such as leaking roofs and holes in their duct workAll of these have been reported yet the problem remainsThe consistent factor in these situations is lack of response from the management companyThe variable factor is the complaintIt shouldn't matter if it is a leaking roof, holes in duct work, a broken gate or a broken heaterWhen an issue is identified and it's the responsibility of the HOA to rectify the issue it should be done to the complete satisfaction of the property owner. I woukd like like to hire my own inspector to come out and assess what the root cause of the problem is*** has lied to me in the past and I wouldn't put it past him to do it againI would like the gate code to the pool area to have an independent inspection done.
Regards,
*** ***
The board has made the decision that you have in writing from the Board President the association will not spend any additional funds for the work As for a key to the pool equipment the only person outside of management and the Board of Directors is the pool vendor We will not allow an owner to have access
*** *** purchased a unit at *** *** last year, since such time *** *** has complained about thespa not being heated to his satisfaction. The Board of Directors has had two different pool firmswork on the spa. The heater has beenreplaced as well as other parts
As gas is not an option in this location, anelectric heater was installed The boardhas been informed that the current heater is not strong enough to keep the spahot. The board has reviewed the cost ofpurchasing a gas heater however the cost of doing so is not something that the Associationcan afford to spend at this time. Mr.Schmidt is the only owner that has a complained about the spa not being hot enough,and the spa was in fact designed as only a cold spa
On Friday, December 12, *** *** contacted my assistant, ***, with a request for a breakdown of the charges he received as a result of violations and administrative charges On this same date a copy of *** *** ledger, showingEVERY charge and payment made since we have
had Travertine, was mailed via first class mail to his address in ***On Wednesday, December 17, *** *** sent an email saying he still needed the breakdown on his account As the statement had been mailed days prior, and taking into account the fact that the Holiday mail is always a little slower, I allowed an additional days then emailed a copy of the ledger to *** *** at *** The email chain and a copy of *** ***'s ledger are both attached to this reply.On December 29, *** *** responded that he did not receive the mailed copy of the ledger but had the copy of the emailed ledger and would review.On January 1, *** *** replied that he had decided which fees he would pay and which he would not and stated that there was a long list of attempts to contact us going back into October, which we cannot verify from our incoming call logsI believe *** ***'s complaint is nothing more than an attempt to get out of paying debts he insists we remove even though he is in full understanding that we do not have the authority to remove fines, removals must be approved by the Board of Directors as the fines are technically the Association's moneyI am also including a copy of the form that must be completed for submission to the Board for their considerationHis "decision" do pay only $of the fines/fees will not stopfuture late notices or fees until such time as the Board of Directors decide if they will waive the fees he has accumulatedAs to *** ***'s claim that the mail is going to a previous address, the records show that the address he provided and which was entered in early November is the address of record This is also attached
Case#***Consumer: *** * Contract Issues The bee swarm was removed immediately upon our finding out However the communication back to ** *** was poor and additional training has been provided This is not our standard and we look forward to serving you in the
future If there is any damage not taken care of, we will certainly get someone out immediately to take care of it. Frank P***, CAAMPresident/CEO
Pride Management has gone through the entire community at *** *** and does violations, periodically In the case of the home in question There have been multiple violations The complaint is from a former tenant of the property, not the current homeowner or their property
management company I spoke to the out of state homeowner, and he was confused to why his property management company had not resolved this issue months ago He will be calling them today
My operations/accounting manager has been working with [redacted], via e-mail and everything I have been told has be settled on. If I can be of any additional help, please don’t hesitate to contact me.
Case#[redacted]Consumer: B[redacted] Customer Service Issues Ms. Jeanine W[redacted] is the employee acting as our Designated Broker for rental units. Ms. W[redacted] made several attempts to appease Ms. [redacted] to no avail. All financial issues to my knowledge have been resolved....
If not we will make every effort to make things right. Ms. Watson is no longer an employee or representative of this organization. Frank P[redacted], CAAMPresident/CEO
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.I am very disappointed in the lack of professionalism and customer service demonstrated by Pride Asset Management and I have decided to respond in-line below (red italics). I am in no way trying to avoid paying retroactive or future fees, but wanting to ensure these fees are reasonable and justified in order for my tenants to pay. Thus far, I have not received a simple phone call back which could have easily resolved this prior to having this escalated in the manner it has. I was proactive in reaching out to the Representatives at Pride and offered my phone number for them to give me a call to further discuss but to no avail.MESSAGE FROM BUSINESS:On Friday, December 12, 2014 [redacted] contacted my assistant, [redacted], with a request for a breakdown of the charges he received as a result of violations and administrative charges. On this same date a copy of [redacted]'s ledger, showing EVERY charge and payment made since we have had Travertine, was mailed via first class mail to his address in [redacted]Can Pride provide evidence that this mail was delivered or was returned back to them as we have no evidence of this being mailed to us. Since they mailed this First Class, they should have received a Delivery Confirmation. In the emails attached, you will note that there were numerous times during my correspondence with them that I requested that they update their contact information to ensure I am receiving all the necessary documents related to my property.On Wednesday, December 17, 2014 [redacted] sent an email saying he still needed the breakdown on his account. As the statement had been mailed 5 days prior, and taking into account the fact that the Holiday mail is always a little slower, I allowed an additional 2 days then emailed a copy of the ledger to [redacted] at [redacted]. The email chain and a copy of [redacted]'s ledger are both attached to this reply.Per my above statement, I did not receive an email reply and was unaware that [redacted] mailed out a statement until the email I received on 12/29/14 attached. In the email chain Pride attached, you can see that I only received a response from [redacted] on 12/29/14. In addition, we have been mailing and calling Pride Management since September questioning some of the fees that we were being charged, which is included in the email support attached. On December 29, 2014 [redacted] responded that he did not receive the mailed copy of the ledger but had the copy of the emailed ledger and would review.I have no further comments.On January 1, 2015 [redacted] replied that he had decided which fees he would pay and which he would not and stated that there was a long list of attempts to contact us going back into October, which we cannot verify from our incoming call logs. I believe [redacted]'s complaint is nothing more than an attempt to get out of paying debts he insists we remove even though he is in full understanding that we do not have the authority to remove fines, removals must be approved by the Board of Directors as the fines are technically the Association's money. I am also including a copy of the form that must be completed for submission to the Board for their consideration. His "decision" do pay only $49.00 of the fines/fees will not stop future late notices or fees until such time as the Board of Directors decide if they will waive the fees he has accumulated. As to [redacted]'s claim that the mail is going to a previous address, the records show that the address he provided and which was entered in early November is the address of record. This is also attached I have attached 6 email chains between myself, [redacted], as well as Pride's Accounting Department. Also, I have highlighted certain sections of the email chain and added specific comments including an email from October inquiring about a letter dated 9/30/14, and the 2 most recent calls I made on December 12th and December 17th which were from a Company Conference Room ([redacted]). Pride can surely revert to their incoming call logs to verify this. As I mentioned above, the reason I have filed a complaint is not because I am not willing to pay the fees. I am willing to pay the fees that are in fact for our property and what I am not willing to pay for is the $7 fee for the landscaping fine that is not our property (see September email attached), nor am I willing to pay the $3 admin fee or $58 late fee for not paying the fines as I have been proactive with Pride Management monthly through emails and calls with questions and request of fee breakdown in which Pride’s response was non-existent or delayed. It is evident that Pride has not replied to my inquiries in a timely manner and to the level of detail I requested.As far as the statement "he is in full understanding that we do not have the authority to remove fines, removals must be approved by the Board of Directors...", this was never communicated to me previously and [redacted] only mentioned in an email dated 12/29 (attached) that she would have to further discuss this with Bill. A "Fee Waiver Request Form" was never referenced. Out of courtesy, it would have been great if Pride would have let us know in advance that there was another process to follow.Nevertheless, we will remit payment for $49 and will complete the "Fee Waiver Request Form" for the remaining amount for the Board of Directors to approve. Please do not hesitate to contact me if you have any further questions or concerns.Regards,[redacted]
This owner is a member of an HOA which collects assessments quarterly on January 1,Aprill,July 1,and October 1each year. He purchased the home in March of 2010 and is familiar with the payment schedule as it has not changed since the property was purchased. A quarterly invoice was sent to him in...
December 2014 for the January assessment and one was sent in March 2015 for the April assessment.He failed to submit payment for either one.He was sent a first late notice on 2/26/15, a second late notice on 3/30/15 and a pending legal action letter by certified mail on 4/29/15 (see attached). He failed to contact us and respond to any of the letters we mailed him. His account was sent to collections on 5/27/15 for failure to pay 6 months worth of assessments (the two quarterly payments). As of July 1, he is behind three of the four quarterly payments for the year. Payments are due on the 1st of the billing month and late after the 15th.The owner contacted our office on 6/17/15, after the account was in collections and after he received an "Intent to Line" letter from the attorney- to date no lien has been recorded on the property as indicated in the complaint. He was not denied help,nor did he receive the indicated reaction. He was informed at that time that he would need to contact the attorney directly to bring his account current, either by paying in full or by setting up a payment arrangement with them. It was further explained when an account is placed in collections, we cannot accept payments in our office until the account is brought current,which includes any attorney fees incurred. All payments and payment arrangements would need to be made directly to the attorney. He disregarded the information and mailed his payments to our office, which we promptly forwarded to the attorney's office.The additional fees on his account are due to his failure to pay timely, they are not made up "nonsense fees". The fees include attorney fees, late fees,administrative fees for notices and fines for continued violations of the community CC&R's by failing to take care of his property. The fees are determined by the CC&R's and the Board of Directors of the HOA, not the management company.Owners agree to abide by the CC&R's when they purchase property with HOA's. The community documents stipulate that the accounts are to be sent to collections for failure to pay and a lien is to be placed on the property. Liens are placed by the attorney's office,not employees of our company as indicated in the complaint. And as stated above, to date, no lien has been recorded on the property. We do not make up procedures as suggested,we follow the procedures stipulated in the community documents written by the developer when the community was built (see attached documents).The owner contacted our office again on 7/13/15, and spoke with our receptionist. She explained that he would need to contact the attorney's office since the account was in collections. He stated he tried but has been unable to speak with them. He said he left messages,but when the law office called him back,he didn't answer the phone and they did not leave him a message. The attorney's office stipulates in their voicemail that the person calling must give authorization for them to leave a message should they call back and get voicemail. The owner failed to give that authorization the two times he called the law office,therefore, they could not leave him a message. The receptionist asked for his email address and informed him that we would email the attorney's office in a few minutes and ask them to contact him that day,as soon as possible. The owner then decided to email them at the same time,and was quite rude and obnoxious to the paralegal who handles the account (see attached email's).If the owner had responded to my notices, he would not have been sent to collections, but he chose to ignore them and now he blames everyone for his situation but himself. We did nothing wrong and treated his account the same as other delinquent accounts.
Pride management:The response does not target my concern! If your confused as to why I'm still receiving HOA notices and how I'm not a tenant at this property in over a year as am I. It's a nuisance. I will wait to deem this resolved until confirmation of names taken off with being associated with property.
Pride Community Management Manages the HOA where this property is located. Pride only retains renter information as provided by the Owner of the property or their representative ([redacted] Properties). Pride does not have ANY means to know when a tenant moves in or out, but relies solely upon the owner or their representative to provide any changed information. Based on this complaint, we did reach out to [redacted] and have made the appropriate changes in our system to stop any further communications with this tenant.As always Pride encourages ALL property management companies to notify the Homeowners Association Management when a change of tenant occurs. We have no possible way of knowing about a change without their notification.Frank P[redacted]Pres/CEOPride Community Management