[redacted] , sorry to hear about the issueIt was not our intention to act as if we wouldn't warranty your screen [redacted] is a new employee and is still learningWe have talked with him to make sure this misunderstanding doesn't happen again We will gladly replace your screenLet us know if you need a return label, or just go ahead and send your venue over and we'll take care of it Sorry for the slow response and I hope this message finds you wellSincerely, [redacted] VP
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMy father has a hard drive reader connected to his pcSo we took the hard drive out of my laptop and inserted it into the readerI was able to access all files from that driveI ran diagnostics on the driveIf the drive was bad, I would not have been able to do any of those thingsI am using my laptop to type this; so the hard drive is workingThe laptop started up with the old iand only one memory stickWe switched out the memory sticks to test each one, and then put both memory sticks back inThey both work fine with the iLike I stated in my email, it was only when we put the iback in that the laptop would not workWe put the iback in; it workedWe put the iin again; the laptop didn't workWe put the iin again and it has been running fine ever since Regards, [redacted]
[redacted] ,I am very sorry for the trouble you've had in getting a rma replacement processor for you laptopYou emailed your request to [redacted] and he's new to our company, so he was being extra cautious to not do something wrongIn most cases we just send a replacement out but since it has been almost months since purchase it is understanding for us to verify the part is bad and is our part first before sending a new part [redacted] also stated that based on your email he had the impression that you were using the iCPU(the cpu purchased from us) while testing the hard drive and the memory on your laptop? - this is not possible if the CPU is defective, but I understand if he read it your email wrongOnce I saw your Revdex.com complaint(and email correcsponce with ***) I agreed we should have just sent you a replacement right away because it seems obvious that the CPU is giving you an issue, espcially if there's a no post situation(leds light up then laptop goes off and nothing else)It's unfortunate that you're requesting a refund, we only have a day money back, but we'll honor the refund to make sure you're happy - we never had any intention to not honor a warranty replacementLike I said, [redacted] is a new employee and he now knows to talk to us first before making our customers jump through hopes to get a repalcement.I hope this message finds you wellWe have also called and emailed you to make sure you don't still want the warranty replacement instead.Sincerely, [redacted] VP of Parts-People.com
* ***, Hi, this is ***, VP of Parts-People.comSorry to hear about the issueWe want to make sure you're happy with our service so I want to give you the following information firstFrom my research, the only boards that Dell made that had the higher CPU speed(or same as your original
speed of 2.3ghz) where the Dell p/n's *** and ***These p/n's have exactly the same specifications(Intel i7-4712HQ 2.3Ghz 2GB NVIDIA GT 750M) so if you can look into your system properties of your laptop(right click on my computer, then go to properties) and see that the system processor is a "Intel i7-4712HQ 2.3Ghz", then you can be assured that the part number installed into your laptop was the same specs as what you ordered and is either a *** or a *** p/n motherboard.Please let me know if this info helpsWe're willing to refund the $of labor ($was for shipping and that has already been paid to ***) So let me know if that also helps I'm sorry if *** didn't take a picture of the part number for you but maybe he was confused based on this email message from you: "On Thu, Jun 16, at 2:PM, *** wrote: Just so you knowYou received the part at 1.30p your time this morning (*** @ ***). I have the pre-paid return shipping label for the bad replacement motherboardI'd want to take a snap of both sides of the motherboard before it ships back to the sellerI'm guessing you would rather not be involved with this, so the bad part should just come back to me with the systemLet me know if you feel otherwise please. I also still do not know if I am moving this weekendI expect to know by tonightIf it is ready to ship today, I can use my work addressJust let me know please. Thank you."Please let me know if you would be okay with the $refund and if we can help you further via email or by phoneThe board we installed is exactly what you ordered and like I said, if it's a 2.3ghz, then it is the exact specs as your originalLet me know if it should have been something else from your understanding Thanks,*** *** ex ***
[redacted], sorry to hear about the issue. It was not our intention to act as if we wouldn't warranty your screen. [redacted] is a new employee and is still learning. We have talked with him to make sure this misunderstanding doesn't happen again. We will gladly replace your screen. Let us know if you...
need a return label, or just go ahead and send your venue over and we'll take care of it. Sorry for the slow response and I hope this message finds you well. Sincerely, [redacted] VP
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My father has a hard drive reader connected to his pc. So we took the hard drive out of my laptop and inserted it into the reader. I was able to access all files from that drive. I ran diagnostics on the drive. If the drive was bad, I would not have been able to do any of those things. I am using my laptop to type this; so the hard drive is working. The laptop started up with the old i3 and only one memory stick. We switched out the memory sticks to test each one, and then put both memory sticks back in. They both work fine with the i3. Like I stated in my email, it was only when we put the i7 back in that the laptop would not work. We put the i3 back in; it worked. We put the i7 in again; the laptop didn't work. We put the i3 in again and it has been running fine ever since.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hi, I would like to inform you Parts-People informed me by email today that my tablet has been shipped (returned to me). I want to say thank you it was your involvement that turned this around (and they honored their warranty). Thank You so much!
[redacted],I am very sorry for the trouble you've had in getting a rma replacement processor for you laptop. You emailed your request to [redacted] and he's new to our company, so he was being extra cautious to not do something wrong. In most cases we just send a replacement out but since it has been almost...
6 months since purchase it is understanding for us to verify the part is bad and is our part first before sending a new part. [redacted] also stated that based on your email he had the impression that you were using the i7 CPU(the cpu purchased from us) while testing the hard drive and the memory on your laptop? - this is not possible if the CPU is defective, but I understand if he read it your email wrong. Once I saw your Revdex.com complaint(and email correcsponce with [redacted]) I agreed we should have just sent you a replacement right away because it seems obvious that the CPU is giving you an issue, espcially if there's a no post situation(leds light up then laptop goes off and nothing else). It's unfortunate that you're requesting a refund, we only have a 30 day money back, but we'll honor the refund to make sure you're happy - we never had any intention to not honor a warranty replacement. Like I said, [redacted] is a new employee and he now knows to talk to us first before making our customers jump through hopes to get a repalcement.I hope this message finds you well. We have also called and emailed you to make sure you don't still want the warranty replacement instead.Sincerely, [redacted]VP of Parts-People.com
[redacted] , sorry to hear about the issueIt was not our intention to act as if we wouldn't warranty your screen [redacted] is a new employee and is still learningWe have talked with him to make sure this misunderstanding doesn't happen again We will gladly replace your screenLet us know if you need a return label, or just go ahead and send your venue over and we'll take care of it Sorry for the slow response and I hope this message finds you wellSincerely, [redacted] VP
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meMy father has a hard drive reader connected to his pcSo we took the hard drive out of my laptop and inserted it into the readerI was able to access all files from that driveI ran diagnostics on the driveIf the drive was bad, I would not have been able to do any of those thingsI am using my laptop to type this; so the hard drive is workingThe laptop started up with the old iand only one memory stickWe switched out the memory sticks to test each one, and then put both memory sticks back inThey both work fine with the iLike I stated in my email, it was only when we put the iback in that the laptop would not workWe put the iback in; it workedWe put the iin again; the laptop didn't workWe put the iin again and it has been running fine ever since Regards, [redacted]
[redacted] ,I am very sorry for the trouble you've had in getting a rma replacement processor for you laptopYou emailed your request to [redacted] and he's new to our company, so he was being extra cautious to not do something wrongIn most cases we just send a replacement out but since it has been almost months since purchase it is understanding for us to verify the part is bad and is our part first before sending a new part [redacted] also stated that based on your email he had the impression that you were using the iCPU(the cpu purchased from us) while testing the hard drive and the memory on your laptop? - this is not possible if the CPU is defective, but I understand if he read it your email wrongOnce I saw your Revdex.com complaint(and email correcsponce with ***) I agreed we should have just sent you a replacement right away because it seems obvious that the CPU is giving you an issue, espcially if there's a no post situation(leds light up then laptop goes off and nothing else)It's unfortunate that you're requesting a refund, we only have a day money back, but we'll honor the refund to make sure you're happy - we never had any intention to not honor a warranty replacementLike I said, [redacted] is a new employee and he now knows to talk to us first before making our customers jump through hopes to get a repalcement.I hope this message finds you wellWe have also called and emailed you to make sure you don't still want the warranty replacement instead.Sincerely, [redacted] VP of Parts-People.com
* ***, Hi, this is ***, VP of Parts-People.comSorry to hear about the issueWe want to make sure you're happy with our service so I want to give you the following information firstFrom my research, the only boards that Dell made that had the higher CPU speed(or same as your original
speed of 2.3ghz) where the Dell p/n's *** and ***These p/n's have exactly the same specifications(Intel i7-4712HQ 2.3Ghz 2GB NVIDIA GT 750M) so if you can look into your system properties of your laptop(right click on my computer, then go to properties) and see that the system processor is a "Intel i7-4712HQ 2.3Ghz", then you can be assured that the part number installed into your laptop was the same specs as what you ordered and is either a *** or a *** p/n motherboard.Please let me know if this info helpsWe're willing to refund the $of labor ($was for shipping and that has already been paid to ***) So let me know if that also helps I'm sorry if *** didn't take a picture of the part number for you but maybe he was confused based on this email message from you: "On Thu, Jun 16, at 2:PM, *** wrote: Just so you knowYou received the part at 1.30p your time this morning (*** @ ***). I have the pre-paid return shipping label for the bad replacement motherboardI'd want to take a snap of both sides of the motherboard before it ships back to the sellerI'm guessing you would rather not be involved with this, so the bad part should just come back to me with the systemLet me know if you feel otherwise please. I also still do not know if I am moving this weekendI expect to know by tonightIf it is ready to ship today, I can use my work addressJust let me know please. Thank you."Please let me know if you would be okay with the $refund and if we can help you further via email or by phoneThe board we installed is exactly what you ordered and like I said, if it's a 2.3ghz, then it is the exact specs as your originalLet me know if it should have been something else from your understanding Thanks,*** *** ex ***
[redacted], sorry to hear about the issue. It was not our intention to act as if we wouldn't warranty your screen. [redacted] is a new employee and is still learning. We have talked with him to make sure this misunderstanding doesn't happen again. We will gladly replace your screen. Let us know if you...
need a return label, or just go ahead and send your venue over and we'll take care of it. Sorry for the slow response and I hope this message finds you well. Sincerely, [redacted] VP
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. My father has a hard drive reader connected to his pc. So we took the hard drive out of my laptop and inserted it into the reader. I was able to access all files from that drive. I ran diagnostics on the drive. If the drive was bad, I would not have been able to do any of those things. I am using my laptop to type this; so the hard drive is working. The laptop started up with the old i3 and only one memory stick. We switched out the memory sticks to test each one, and then put both memory sticks back in. They both work fine with the i3. Like I stated in my email, it was only when we put the i7 back in that the laptop would not work. We put the i3 back in; it worked. We put the i7 in again; the laptop didn't work. We put the i3 in again and it has been running fine ever since.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Hi, I would like to inform you Parts-People informed me by email today that my tablet has been shipped (returned to me). I want to say thank you it was your involvement that turned this around (and they honored their warranty). Thank You so much!
[redacted],I am very sorry for the trouble you've had in getting a rma replacement processor for you laptop. You emailed your request to [redacted] and he's new to our company, so he was being extra cautious to not do something wrong. In most cases we just send a replacement out but since it has been almost...
6 months since purchase it is understanding for us to verify the part is bad and is our part first before sending a new part. [redacted] also stated that based on your email he had the impression that you were using the i7 CPU(the cpu purchased from us) while testing the hard drive and the memory on your laptop? - this is not possible if the CPU is defective, but I understand if he read it your email wrong. Once I saw your Revdex.com complaint(and email correcsponce with [redacted]) I agreed we should have just sent you a replacement right away because it seems obvious that the CPU is giving you an issue, espcially if there's a no post situation(leds light up then laptop goes off and nothing else). It's unfortunate that you're requesting a refund, we only have a 30 day money back, but we'll honor the refund to make sure you're happy - we never had any intention to not honor a warranty replacement. Like I said, [redacted] is a new employee and he now knows to talk to us first before making our customers jump through hopes to get a repalcement.I hope this message finds you well. We have also called and emailed you to make sure you don't still want the warranty replacement instead.Sincerely, [redacted]VP of Parts-People.com