Good morning: I spoke to Mr [redacted] yesterday and confirmed that a credit has been applied to his account I have also sent an email to Mr [redacted] confirming about his creditWe again apologize for the inconvenience Thank you, [redacted]
Thank you for letting us know of newspaper delivery concerns of Ms [redacted] We do apologize for the inconvenience it may have caused Our home delivery manager has been made aware of delivery issuesIn the mean time we have extended months credit to Ms [redacted] account Please fee free to reach our office should you have any questions or concerns Thank you, [redacted]
Please accept our sincere apologies for ongoing delivery issues with Ms [redacted] 's newspaper account We are moving away from the current distribution company and over to a new more effective company and we will see improvement within the next days We are also confirming that Ms [redacted] ’s account is paid until February Please feel free to contact us if you have any questions or concerns Sincerely, [redacted] , Circulation Dept
Complaint: [redacted] I am rejecting this response because: [redacted] called me once but has not returned my callsNo one returns my calls and messagesToday, I called customer service, which is inept, to find out about this month creditThe person said I still owe the payment for the upcoming periodThere is no discounted dollar amountHow does this credit exist? Will I get an updated statement or a letter explaining the situation from the merchant or are they just communicating through the Revdex.com? It's apparent they do not care to talk to customers Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 8, 2015/11/12) */ Dear Mr ***, Please accept my apologies for the frustrations you experienced with your subscription. We value you as a subscriber and regret that your interactions with are company did not yeild the results you desired. Your... subscription has been closed in good standing. Please feel free to contact me should you have any further questions regarding your account. My contact information is noted below. [redacted] Retention & Call Center Manager Bay Area News Group X-XXX-XXX-XXXX
Revdex.com:I am willing to accept resolution but as of this date the delivery service is still not up to parI just want the issue resolved & will file another complaint if these issues continueThank you so much Revdex.com for all your help.I appreciate itI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
The bottomLook line is not still don't have a paper! What is the problem?I have had to go out and/or find someone to buy me a paper at $on Sundays.I want a refund for this money spent.I am an elderly disabled senior & this whole incident has not been good for my health although the months of free service is somewhat acceptable or would be better plus refund of Sunday papers I have purchasedWhen will I get delivery started??!!
Also to follow up on problem what solution is newspaper group doing to get my paper delivered?!?! Free service?? Nothing from nothing leaves nothing..I am not getting a paper!!! Why don't they address this problem? Get the supervisor or route manager to bring paper..there seems to be no one willing to solve this problem..I have been a subscriber for over years & they treat me like thisthis is horrible & unacceptable
I want to know where are the credits that we're applied to my account? I was informed that I was receiving free service at least until end of January I want it in writingTheir continuing apologies are not enough especially when there are days when I still do.not get a paperI have want all the free credits & service that I had been offered& I want it writingnt: ***
*** ***
Initial Business Response /* (1000, 8, 2016/01/15) */
Dear Ms ***,
Please accept my apologies for the service issues your mother has experiencedA new distributor is delivery the newspaper in her areaI will contact the branch manager regarding the service issue and have it
corrected
Thank you for alerting us of the issue and providing us with the opportunity to correct it
Feel free to contact me at X-XXX-XXX-XXXX should you experience any further issues
Sincerely,
*** ***
Customer Service & Retention Manager
Bay Area News Group
Initial Consumer Rebuttal /* (3000, 10, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason I don't accept the response is I don't trust ***.In the last few months I left numerous voice mail messages for *** and he never once got back to meVery poor customer serviceIn April he promised that the situation would be rectifiedWhen we continued to have problems in recent months, he never once returned my callsIt should not have taken going to the Better Business or KGOOn YOur Side to resolve this issueTruthfully, I would love to believe that the problem will be rectifiedBut I heard this promise beforeI feel that I am an advocate for all the seniors at this establishment who don't have a voiceEven though I was most concerned about my mom, when she didn't get her paper, nobody got a paperI will accept this once I see that the paper is delivered as scheduledAlso, the local customer service center is located in Arizona? They would promise the missing paper would be delivered that afternoon and it would never happenSomeone needs to be accountableRecently I was given another name and local phone number of someone who is employed by the Bay Area Newsgroup who actually has a plan to rectify this situationThis involves charging the carrier for the papers not deliveredThat sounded like a real planTime will tell
Final Business Response /* (4000, 12, 2016/01/28) */
I spoke with *** days ago and put a plan into action to prevent further misses and missed re-deliveries, including spot checks and a phone number to call if there were any further misses, with the guarantee that if there were any missed, I would personally arrange-delivery to the subscribers
We have not received any further complaints within the last days
***
Final Consumer Response /* (2000, 14, 2016/02/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for letting us know of Mr. [redacted] newspaper delivery concerns. We do apologize for ongoing delivery issues and the inconvenience it may have caused. Our home delivery manager was made aware of the poor service and he is working to resolve the delivery concerns, in...
the mean time we have applied 3 months credit to Mr. [redacted] account.
Please feel free to contact us if you have any questions.
Complaint: [redacted]I am rejecting this response because: [redacted] called me once but has not returned my calls. No one returns my calls and messages. Today, I called customer service, which is inept, to find out about this 3 month credit. The person said I still owe the payment for the upcoming period. There is no discounted dollar amount. How does this credit exist? Will I get an updated statement or a letter explaining the situation from the merchant or are they just communicating through the Revdex.com? It's apparent they do not care to talk to customers.
Sincerely,[redacted]
Final Consumer Response /* (2000, 8, 2015/12/22) */
I thought I already submitted that I finally received the credit of $53.33 to my account on Dec. 15, 2015. I do not know what the extra $1.33 is for. Perhaps to pay for the rest of my stolen subscription until Feb. 26, 2016. They have never...
advised me of anything. Very poor customer service. Thanks for your help. [redacted].
Thank you for letting us know of newspaper delivery concerns of Ms. [redacted]. We do apologize for the inconvenience it may have caused. Our home delivery manager has been made aware of delivery issues. In the mean time we have extended 5 months credit to Ms. [redacted] account. Please...
fee free to reach our office should you have any questions or concerns.
Thank you,
[redacted]
Initial Business Response /* (1000, 9, 2015/10/15) */
Dear Ms [redacted],
Please accept my apologies for the frustrations you experienced with your subscription. Per your request your subscription has been canceled and closed in good standing. A refund in the amount of $7.20 will be made to the...
credit card from which the payment was remitted.
Please contact me directly should you have any further questions regarding your account. My contact information is noted below.
[redacted]
Customer Service & Retention Manager
Bay Area News Group
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 11, 2015/10/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The desired resolution of receiving the refund happened today on Oct 28.
Good morning:
I spoke to Mr. [redacted] yesterday and confirmed that a credit has been applied to his account. I have also sent an email to Mr. [redacted] confirming about his credit. We again apologize for the inconvenience.
Please accept our sincere apologies for ongoing delivery problems. Our home delivery manager is working to resolve them. We are going to be checking this address daily until we are sure it is resolved.
Please accept our sincere apologies for ongoing delivery issues with Ms. [redacted]'s newspaper account. We are moving away from the current distribution company and over to a new more effective company and we will see improvement within
the next 30 days.
We are also confirming that Ms. [redacted]’s account is paid until February 2018. Please feel free to contact us if you have any questions or concerns.
Thank you for letting us know the delivery of unwanted newspapers for East Bay Times. We apologize for any inconvenience this may have caused. Our Home Delivery manager has been made aware of this. We will follow up to make sure that no East Bay Times gets delivered as...
Revdex.com:At this time, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I'm concerned with future issues since my past experiences have been so difficult.Sincerely, [redacted]
Initial Business Response /* (1000, 8, 2015/11/12) */
Dear Mr [redacted],
Please accept my apologies for the frustrations you experienced with your subscription. We value you as a subscriber and regret that your interactions with are company did not yeild the results you desired.
Your...
subscription has been closed in good standing.
Please feel free to contact me should you have any further questions regarding your account. My contact information is noted below.
[redacted]
Retention & Call Center Manager
Bay Area News Group
X-XXX-XXX-XXXX
Good morning: I spoke to Mr [redacted] yesterday and confirmed that a credit has been applied to his account I have also sent an email to Mr [redacted] confirming about his creditWe again apologize for the inconvenience Thank you, [redacted]
Thank you for letting us know of newspaper delivery concerns of Ms [redacted] We do apologize for the inconvenience it may have caused Our home delivery manager has been made aware of delivery issuesIn the mean time we have extended months credit to Ms [redacted] account Please fee free to reach our office should you have any questions or concerns Thank you, [redacted]
Please accept our sincere apologies for ongoing delivery issues with Ms [redacted] 's newspaper account We are moving away from the current distribution company and over to a new more effective company and we will see improvement within the next days We are also confirming that Ms [redacted] ’s account is paid until February Please feel free to contact us if you have any questions or concerns Sincerely, [redacted] , Circulation Dept
Complaint: [redacted] I am rejecting this response because: [redacted] called me once but has not returned my callsNo one returns my calls and messagesToday, I called customer service, which is inept, to find out about this month creditThe person said I still owe the payment for the upcoming periodThere is no discounted dollar amountHow does this credit exist? Will I get an updated statement or a letter explaining the situation from the merchant or are they just communicating through the Revdex.com? It's apparent they do not care to talk to customers Sincerely, [redacted] ***
Initial Business Response / [redacted] (1000, 8, 2015/11/12) */ Dear Mr ***, Please accept my apologies for the frustrations you experienced with your subscription. We value you as a subscriber and regret that your interactions with are company did not yeild the results you desired. Your... subscription has been closed in good standing. Please feel free to contact me should you have any further questions regarding your account. My contact information is noted below. [redacted] Retention & Call Center Manager Bay Area News Group X-XXX-XXX-XXXX
Revdex.com:I am willing to accept resolution but as of this date the delivery service is still not up to parI just want the issue resolved & will file another complaint if these issues continueThank you so much Revdex.com for all your help.I appreciate itI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
The bottomLook line is not still don't have a paper! What is the problem?I have had to go out and/or find someone to buy me a paper at $on Sundays.I want a refund for this money spent.I am an elderly disabled senior & this whole incident has not been good for my health although the months of free service is somewhat acceptable or would be better plus refund of Sunday papers I have purchasedWhen will I get delivery started??!!
Also to follow up on problem what solution is newspaper group doing to get my paper delivered?!?! Free service?? Nothing from nothing leaves nothing..I am not getting a paper!!! Why don't they address this problem? Get the supervisor or route manager to bring paper..there seems to be no one willing to solve this problem..I have been a subscriber for over years & they treat me like thisthis is horrible & unacceptable
I want to know where are the credits that we're applied to my account? I was informed that I was receiving free service at least until end of January I want it in writingTheir continuing apologies are not enough especially when there are days when I still do.not get a paperI have want all the free credits & service that I had been offered& I want it writingnt: ***
*** ***
Initial Business Response /* (1000, 8, 2016/01/15) */
Dear Ms ***,
Please accept my apologies for the service issues your mother has experiencedA new distributor is delivery the newspaper in her areaI will contact the branch manager regarding the service issue and have it
corrected
Thank you for alerting us of the issue and providing us with the opportunity to correct it
Feel free to contact me at X-XXX-XXX-XXXX should you experience any further issues
Sincerely,
*** ***
Customer Service & Retention Manager
Bay Area News Group
Initial Consumer Rebuttal /* (3000, 10, 2016/01/20) */
(The consumer indicated he/she DID NOT accept the response from the business.)
The reason I don't accept the response is I don't trust ***.In the last few months I left numerous voice mail messages for *** and he never once got back to meVery poor customer serviceIn April he promised that the situation would be rectifiedWhen we continued to have problems in recent months, he never once returned my callsIt should not have taken going to the Better Business or KGOOn YOur Side to resolve this issueTruthfully, I would love to believe that the problem will be rectifiedBut I heard this promise beforeI feel that I am an advocate for all the seniors at this establishment who don't have a voiceEven though I was most concerned about my mom, when she didn't get her paper, nobody got a paperI will accept this once I see that the paper is delivered as scheduledAlso, the local customer service center is located in Arizona? They would promise the missing paper would be delivered that afternoon and it would never happenSomeone needs to be accountableRecently I was given another name and local phone number of someone who is employed by the Bay Area Newsgroup who actually has a plan to rectify this situationThis involves charging the carrier for the papers not deliveredThat sounded like a real planTime will tell
Final Business Response /* (4000, 12, 2016/01/28) */
I spoke with *** days ago and put a plan into action to prevent further misses and missed re-deliveries, including spot checks and a phone number to call if there were any further misses, with the guarantee that if there were any missed, I would personally arrange-delivery to the subscribers
We have not received any further complaints within the last days
***
Final Consumer Response /* (2000, 14, 2016/02/01) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for letting us know of Mr. [redacted] newspaper delivery concerns. We do apologize for ongoing delivery issues and the inconvenience it may have caused. Our home delivery manager was made aware of the poor service and he is working to resolve the delivery concerns, in...
the mean time we have applied 3 months credit to Mr. [redacted] account.
Please feel free to contact us if you have any questions.
Thank you,
[redacted]
Complaint: [redacted]I am rejecting this response because: [redacted] called me once but has not returned my calls. No one returns my calls and messages. Today, I called customer service, which is inept, to find out about this 3 month credit. The person said I still owe the payment for the upcoming period. There is no discounted dollar amount. How does this credit exist? Will I get an updated statement or a letter explaining the situation from the merchant or are they just communicating through the Revdex.com? It's apparent they do not care to talk to customers.
Sincerely,[redacted]
Final Consumer Response /* (2000, 8, 2015/12/22) */
I thought I already submitted that I finally received the credit of $53.33 to my account on Dec. 15, 2015. I do not know what the extra $1.33 is for. Perhaps to pay for the rest of my stolen subscription until Feb. 26, 2016. They have never...
advised me of anything. Very poor customer service. Thanks for your help. [redacted].
Thank you for letting us know of newspaper delivery concerns of Ms. [redacted]. We do apologize for the inconvenience it may have caused. Our home delivery manager has been made aware of delivery issues. In the mean time we have extended 5 months credit to Ms. [redacted] account. Please...
fee free to reach our office should you have any questions or concerns.
Thank you,
[redacted]
Initial Business Response /* (1000, 9, 2015/10/15) */
Dear Ms [redacted],
Please accept my apologies for the frustrations you experienced with your subscription. Per your request your subscription has been canceled and closed in good standing. A refund in the amount of $7.20 will be made to the...
credit card from which the payment was remitted.
Please contact me directly should you have any further questions regarding your account. My contact information is noted below.
[redacted]
Customer Service & Retention Manager
Bay Area News Group
XXX-XXX-XXXX
Initial Consumer Rebuttal /* (2000, 11, 2015/10/28) */
(The consumer indicated he/she ACCEPTED the response from the business.)
The desired resolution of receiving the refund happened today on Oct 28.
Good morning:
I spoke to Mr. [redacted] yesterday and confirmed that a credit has been applied to his account. I have also sent an email to Mr. [redacted] confirming about his credit. We again apologize for the inconvenience.
Thank you,
[redacted]
Please accept our sincere apologies for ongoing delivery problems. Our home delivery manager is working to resolve them. We are going to be checking this address daily until we are sure it is resolved.
Thank you,
Circulation Dept.
Please accept our sincere apologies for ongoing delivery issues with Ms. [redacted]'s newspaper account. We are moving away from the current distribution company and over to a new more effective company and we will see improvement within
the next 30 days.
We are also confirming that Ms. [redacted]’s account is paid until February 2018. Please feel free to contact us if you have any questions or concerns.
Sincerely,
[redacted], Circulation Dept.
Thank you for letting us know the delivery of unwanted newspapers for East Bay Times. We apologize for any inconvenience this may have caused. Our Home Delivery manager has been made aware of this. We will follow up to make sure that no East Bay Times gets delivered as...
requested.
Thank you,
Circulation Dept.
Revdex.com:At this time, I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. However, I'm concerned with future issues since my past experiences have been so difficult.Sincerely, [redacted]
Initial Business Response /* (1000, 8, 2015/11/12) */
Dear Mr [redacted],
Please accept my apologies for the frustrations you experienced with your subscription. We value you as a subscriber and regret that your interactions with are company did not yeild the results you desired.
Your...
subscription has been closed in good standing.
Please feel free to contact me should you have any further questions regarding your account. My contact information is noted below.
[redacted]
Retention & Call Center Manager
Bay Area News Group
X-XXX-XXX-XXXX