I consider MrBasement to be a sham and a scam We called MrBasement to assess the source of a moisture stain in the wall and on the ceiling of our basement The sales rep came out and told us the source was a crack in our foundation The solution he proposed was tearing out two walls in our basement and putting up a moisture barrier, treating mold and sealing the foundation crack both inside and out A first team tore out the wall and installed the barrier Oops! The barrier fell short of the top of our walls by a couple of feet! Did they not notice???? The mold was not treated; and, the crack was not sealed either outside or in We called to complain A second team came out and extended the barrier When I reminded this team of the foundation crack, the leader of this team scoffed at the very idea that the crack I showed him could be the source of our problem(Indeed, when we continued to experience the problem, we called a plumber who discovered the real source.) We were really sold a bill of goods by MrBasement NOTHING, MrBasement did was necessary NOTHING MrBasement did mitigated our problem WE WERE SUCKERED, WE WERE SCAMMED, THE WHOLE THING WAS A SHAM as far as I'm concerned MrBasement, of course, never had the courtesy to return our calls or emails concerning this after we discovered the true nature of our problem
Excellent job and very professional workers. I would like to Thank three guys who were here at my home this morning. There names are Shawn, Jeremy and Diamond. Thank You guys. I believe in giving people there due when they deserve it.
For those who only read the first paragraph of reviews, here is what you need to know about BAY AREA POOL SERVICE: DO NOT EVER DEAL WITH THIS HORRIBLE COMPANY. Their Salt Water Generator is of the lowest quality, and will end up costing you thousands of dollars in pool repairs, unclean pools and a lifetime of frustration.
Before I hired BAY AREA POOLS, I maintained my own pool for years. I never had a problem doing the cleaning myself. The only issue was my own busy schedule and the desire to enjoy my time in the pool, instead of my time cleaning the pool. I received a mailer from the company with the SALT WATER CHORINATOR and the promise of "They do all the work, and I will have all the fun". From the very start,
I was presented with issues about my pool. It needed this... it needed that... I let them have their way to get everything set up THEIR SPECIFICATIONS...Costing my hundreds of dollars. But even after all the work and setup they did, I was still spending my weekend cleaning my pool. I now had Green algae, yellow algae and the worst BLACK ALGAE in my pool. If you research black algae, you will find out that it's the hardest to remove from your pool, and only gets into your pool by not maintaining the chemical levels. Bay Area Pools blamed my trees, my deck, my gutters etc. Trusting their advice, I cleaned my gutters, had all my trees cut back, pressure washed and re-stained my deck... costing me hundreds of dollars. My pool kept turning green and unswimable. I work from home and I watched the pool tech walk in my back yard, look at the green pool and drive off.
After a year of horrible service with BAY AREA POOL TROOPERS, I was ready to fire them. I first reviewed Bay Area Pools in 2015 after having horrible service, but I was asked by Customer Service Supervisor, Patrick K. to remove my review with a promise from the company "to make everything right". I agreed to do and really wished I hadn't.
During the next year, Bay Area Pool service was still consistently underperforming and they blamed my filter (DE Filter) and had me replace it with a cartridge filter. After that didn't keep my pool from returning to the green-state that it was in, they said my pump was to blame. So, I purchased a top-of-the-line variable speed pump at the cost of $1500. Then they blamed my barracuda cleaner, and recommended that I purchase a pressure-side cleaner. I paid hundreds of dollars for the cleaner, and since I was going from a suction-side cleaner to a pressure-side cleaner, I paid hundreds of more dollars to have my pool line re-plumbed for the new configuration. They were still coming over and dumping so many chemicals into my pool and telling me I could not swim in it for 48 hours which left me a non-swimmable pool over weekends and holidays, where my guests were either greeting with a green pool, or excuses why they could not swim.
Their salt water generator is a complete joke, and their pool tech repeatedly told me so. It kept breaking down and leaving my pool green. The salt cell kept dying leaving my pool green. I was not able to use my pool for 9 months out of the year... and I was embarrassed to let any one into my back yard, because of how BAY AREA POOL TROOPERS left my back yard. Their company is unprofessional and unorganized. Their customer service hangsup on you. Their employees don't communicate with each other.
I have finally had enough, I emailed the Customer Service Supervisor and cancelled my service and received this reply.
"I have read your complaint. I understand that there have been some issues there. Clearly, you must have a tough pool to contend with - as we manage to keep +12,000 pools blue week to week. I realize your level of confidence is limited at this time, but certainly there is something going on there that is contributing to the issue. I will send this email over the Supervisor, so he sees what you are requesting and why.
I'm sorry that things did not go any better."
To this date, Not only have I have not heard about a refund, they keep charging my credit card for services they have not performed.
I have since hired a new pool company, and within 24 hours their had my pool back to its previous glory, and over the last few weeks reduced their monthly charge "because my pool is so easy to deal with".
Worst pool cleaning company around. They quote a price then a couple months in change their price. Very difficult to cancel service and they continue to auto withdrawal after termination. Also had to call and complain about my pool not being clean. Would never recommend their service.
I consider MrBasement to be a sham and a scam We called MrBasement to assess the source of a moisture stain in the wall and on the ceiling of our basement The sales rep came out and told us the source was a crack in our foundation The solution he proposed was tearing out two walls in our basement and putting up a moisture barrier, treating mold and sealing the foundation crack both inside and out A first team tore out the wall and installed the barrier Oops! The barrier fell short of the top of our walls by a couple of feet! Did they not notice???? The mold was not treated; and, the crack was not sealed either outside or in We called to complain A second team came out and extended the barrier When I reminded this team of the foundation crack, the leader of this team scoffed at the very idea that the crack I showed him could be the source of our problem(Indeed, when we continued to experience the problem, we called a plumber who discovered the real source.) We were really sold a bill of goods by MrBasement NOTHING, MrBasement did was necessary NOTHING MrBasement did mitigated our problem WE WERE SUCKERED, WE WERE SCAMMED, THE WHOLE THING WAS A SHAM as far as I'm concerned MrBasement, of course, never had the courtesy to return our calls or emails concerning this after we discovered the true nature of our problem
Excellent job and very professional workers. I would like to Thank three guys who were here at my home this morning. There names are Shawn, Jeremy and Diamond. Thank You guys. I believe in giving people there due when they deserve it.
For those who only read the first paragraph of reviews, here is what you need to know about BAY AREA POOL SERVICE: DO NOT EVER DEAL WITH THIS HORRIBLE COMPANY. Their Salt Water Generator is of the lowest quality, and will end up costing you thousands of dollars in pool repairs, unclean pools and a lifetime of frustration.
Before I hired BAY AREA POOLS, I maintained my own pool for years. I never had a problem doing the cleaning myself. The only issue was my own busy schedule and the desire to enjoy my time in the pool, instead of my time cleaning the pool. I received a mailer from the company with the SALT WATER CHORINATOR and the promise of "They do all the work, and I will have all the fun". From the very start,
I was presented with issues about my pool. It needed this... it needed that... I let them have their way to get everything set up THEIR SPECIFICATIONS...Costing my hundreds of dollars. But even after all the work and setup they did, I was still spending my weekend cleaning my pool. I now had Green algae, yellow algae and the worst BLACK ALGAE in my pool. If you research black algae, you will find out that it's the hardest to remove from your pool, and only gets into your pool by not maintaining the chemical levels. Bay Area Pools blamed my trees, my deck, my gutters etc. Trusting their advice, I cleaned my gutters, had all my trees cut back, pressure washed and re-stained my deck... costing me hundreds of dollars. My pool kept turning green and unswimable. I work from home and I watched the pool tech walk in my back yard, look at the green pool and drive off.
After a year of horrible service with BAY AREA POOL TROOPERS, I was ready to fire them. I first reviewed Bay Area Pools in 2015 after having horrible service, but I was asked by Customer Service Supervisor, Patrick K. to remove my review with a promise from the company "to make everything right". I agreed to do and really wished I hadn't.
During the next year, Bay Area Pool service was still consistently underperforming and they blamed my filter (DE Filter) and had me replace it with a cartridge filter. After that didn't keep my pool from returning to the green-state that it was in, they said my pump was to blame. So, I purchased a top-of-the-line variable speed pump at the cost of $1500. Then they blamed my barracuda cleaner, and recommended that I purchase a pressure-side cleaner. I paid hundreds of dollars for the cleaner, and since I was going from a suction-side cleaner to a pressure-side cleaner, I paid hundreds of more dollars to have my pool line re-plumbed for the new configuration. They were still coming over and dumping so many chemicals into my pool and telling me I could not swim in it for 48 hours which left me a non-swimmable pool over weekends and holidays, where my guests were either greeting with a green pool, or excuses why they could not swim.
Their salt water generator is a complete joke, and their pool tech repeatedly told me so. It kept breaking down and leaving my pool green. The salt cell kept dying leaving my pool green. I was not able to use my pool for 9 months out of the year... and I was embarrassed to let any one into my back yard, because of how BAY AREA POOL TROOPERS left my back yard. Their company is unprofessional and unorganized. Their customer service hangsup on you. Their employees don't communicate with each other.
I have finally had enough, I emailed the Customer Service Supervisor and cancelled my service and received this reply.
"I have read your complaint. I understand that there have been some issues there. Clearly, you must have a tough pool to contend with - as we manage to keep +12,000 pools blue week to week. I realize your level of confidence is limited at this time, but certainly there is something going on there that is contributing to the issue. I will send this email over the Supervisor, so he sees what you are requesting and why.
I'm sorry that things did not go any better."
To this date, Not only have I have not heard about a refund, they keep charging my credit card for services they have not performed.
I have since hired a new pool company, and within 24 hours their had my pool back to its previous glory, and over the last few weeks reduced their monthly charge "because my pool is so easy to deal with".
Worst pool cleaning company around. They quote a price then a couple months in change their price. Very difficult to cancel service and they continue to auto withdrawal after termination. Also had to call and complain about my pool not being clean. Would never recommend their service.