Excellent job and very professional workers I would like to Thank three guys who were here at my home this morning There names are Shawn, Jeremy and Diamond Thank You guys I believe in giving people there due when they deserve it
Worst pool cleaning company aroundThey quote a price then a couple months in change their priceVery difficult to cancel service and they continue to auto withdrawal after terminationAlso had to call and complain about my pool not being cleanWould never recommend their service
For those who only read the first paragraph of reviews, here is what you need to know about BAY AREA POOL SERVICE: DO NOT EVER DEAL WITH THIS HORRIBLE COMPANYTheir Salt Water Generator is of the lowest quality, and will end up costing you thousands of dollars in pool repairs, unclean pools and a lifetime of frustration Before I hired BAY AREA POOLS, I maintained my own pool for yearsI never had a problem doing the cleaning myselfThe only issue was my own busy schedule and the desire to enjoy my time in the pool, instead of my time cleaning the poolI received a mailer from the company with the SALT WATER CHORINATOR and the promise of "They do all the work, and I will have all the fun"From the very start, I was presented with issues about my poolIt needed thisit needed thatI let them have their way to get everything set up THEIR SPECIFICATIONS...Costing my hundreds of dollarsBut even after all the work and setup they did, I was still spending my weekend cleaning my poolI now had Green algae, yellow algae and the worst BLACK ALGAE in my poolIf you research black algae, you will find out that it's the hardest to remove from your pool, and only gets into your pool by not maintaining the chemical levelsBay Area Pools blamed my trees, my deck, my gutters etcTrusting their advice, I cleaned my gutters, had all my trees cut back, pressure washed and re-stained my deckcosting me hundreds of dollarsMy pool kept turning green and unswimableI work from home and I watched the pool tech walk in my back yard, look at the green pool and drive off After a year of horrible service with BAY AREA POOL TROOPERS, I was ready to fire themI first reviewed Bay Area Pools in after having horrible service, but I was asked by Customer Service Supervisor, Patrick Kto remove my review with a promise from the company "to make everything right"I agreed to do and really wished I hadn't During the next year, Bay Area Pool service was still consistently underperforming and they blamed my filter (DE Filter) and had me replace it with a cartridge filterAfter that didn't keep my pool from returning to the green-state that it was in, they said my pump was to blameSo, I purchased a top-of-the-line variable speed pump at the cost of $Then they blamed my barracuda cleaner, and recommended that I purchase a pressure-side cleanerI paid hundreds of dollars for the cleaner, and since I was going from a suction-side cleaner to a pressure-side cleaner, I paid hundreds of more dollars to have my pool line re-plumbed for the new configurationThey were still coming over and dumping so many chemicals into my pool and telling me I could not swim in it for hours which left me a non-swimmable pool over weekends and holidays, where my guests were either greeting with a green pool, or excuses why they could not swim Their salt water generator is a complete joke, and their pool tech repeatedly told me soIt kept breaking down and leaving my pool greenThe salt cell kept dying leaving my pool greenI was not able to use my pool for months out of the yearand I was embarrassed to let any one into my back yard, because of how BAY AREA POOL TROOPERS left my back yardTheir company is unprofessional and unorganizedTheir customer service hangsup on youTheir employees don't communicate with each other I have finally had enough, I emailed the Customer Service Supervisor and cancelled my service and received this reply "I have read your complaintI understand that there have been some issues thereClearly, you must have a tough pool to contend with - as we manage to keep +12,pools blue week to weekI realize your level of confidence is limited at this time, but certainly there is something going on there that is contributing to the issueI will send this email over the Supervisor, so he sees what you are requesting and why I'm sorry that things did not go any better." To this date, Not only have I have not heard about a refund, they keep charging my credit card for services they have not performed I have since hired a new pool company, and within hours their had my pool back to its previous glory, and over the last few weeks reduced their monthly charge "because my pool is so easy to deal with"
Excellent job and very professional workers I would like to Thank three guys who were here at my home this morning There names are Shawn, Jeremy and Diamond Thank You guys I believe in giving people there due when they deserve it
Worst pool cleaning company aroundThey quote a price then a couple months in change their priceVery difficult to cancel service and they continue to auto withdrawal after terminationAlso had to call and complain about my pool not being cleanWould never recommend their service
For those who only read the first paragraph of reviews, here is what you need to know about BAY AREA POOL SERVICE: DO NOT EVER DEAL WITH THIS HORRIBLE COMPANYTheir Salt Water Generator is of the lowest quality, and will end up costing you thousands of dollars in pool repairs, unclean pools and a lifetime of frustration Before I hired BAY AREA POOLS, I maintained my own pool for yearsI never had a problem doing the cleaning myselfThe only issue was my own busy schedule and the desire to enjoy my time in the pool, instead of my time cleaning the poolI received a mailer from the company with the SALT WATER CHORINATOR and the promise of "They do all the work, and I will have all the fun"From the very start, I was presented with issues about my poolIt needed thisit needed thatI let them have their way to get everything set up THEIR SPECIFICATIONS...Costing my hundreds of dollarsBut even after all the work and setup they did, I was still spending my weekend cleaning my poolI now had Green algae, yellow algae and the worst BLACK ALGAE in my poolIf you research black algae, you will find out that it's the hardest to remove from your pool, and only gets into your pool by not maintaining the chemical levelsBay Area Pools blamed my trees, my deck, my gutters etcTrusting their advice, I cleaned my gutters, had all my trees cut back, pressure washed and re-stained my deckcosting me hundreds of dollarsMy pool kept turning green and unswimableI work from home and I watched the pool tech walk in my back yard, look at the green pool and drive off After a year of horrible service with BAY AREA POOL TROOPERS, I was ready to fire themI first reviewed Bay Area Pools in after having horrible service, but I was asked by Customer Service Supervisor, Patrick Kto remove my review with a promise from the company "to make everything right"I agreed to do and really wished I hadn't During the next year, Bay Area Pool service was still consistently underperforming and they blamed my filter (DE Filter) and had me replace it with a cartridge filterAfter that didn't keep my pool from returning to the green-state that it was in, they said my pump was to blameSo, I purchased a top-of-the-line variable speed pump at the cost of $Then they blamed my barracuda cleaner, and recommended that I purchase a pressure-side cleanerI paid hundreds of dollars for the cleaner, and since I was going from a suction-side cleaner to a pressure-side cleaner, I paid hundreds of more dollars to have my pool line re-plumbed for the new configurationThey were still coming over and dumping so many chemicals into my pool and telling me I could not swim in it for hours which left me a non-swimmable pool over weekends and holidays, where my guests were either greeting with a green pool, or excuses why they could not swim Their salt water generator is a complete joke, and their pool tech repeatedly told me soIt kept breaking down and leaving my pool greenThe salt cell kept dying leaving my pool greenI was not able to use my pool for months out of the yearand I was embarrassed to let any one into my back yard, because of how BAY AREA POOL TROOPERS left my back yardTheir company is unprofessional and unorganizedTheir customer service hangsup on youTheir employees don't communicate with each other I have finally had enough, I emailed the Customer Service Supervisor and cancelled my service and received this reply "I have read your complaintI understand that there have been some issues thereClearly, you must have a tough pool to contend with - as we manage to keep +12,pools blue week to weekI realize your level of confidence is limited at this time, but certainly there is something going on there that is contributing to the issueI will send this email over the Supervisor, so he sees what you are requesting and why I'm sorry that things did not go any better." To this date, Not only have I have not heard about a refund, they keep charging my credit card for services they have not performed I have since hired a new pool company, and within hours their had my pool back to its previous glory, and over the last few weeks reduced their monthly charge "because my pool is so easy to deal with"