Bay Area Rodent Construction Solutions Reviews (%countItem)
Bay Area Rodent Construction Solutions Rating
Address: 645 E McGlincy Ln #A, Campbell, California, United States, 95008-5079
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Hired to cleanup, install new insulation and install a vapor barrier. They failed on all three of these work items, now resulting in expensive repair.
Problem: Our home had cold tile floors in the winter time. We called on 'Bay Area Rodent' in 2015 to come up with a solution and possibly change out the floor joist insulation.
"Solution": ***, the company's sales person came out in February, 2015 and provided an estimate to 1) replace our existing R11X16 insulation with 'encapsulated insulation' R19X16 and also 2) install an 8 mil vapor barrier to the flooring in our crawl space, and 3) perform a cleanup service. *** claimed that this vapor barrier would reduce the cold up above on our tile floors. In addition, the estimate called for "cleanup service," to cleanup some large debris on the crawl space dirt, that I wanted removed.
Experience:
On October 28, 2015 the workers arrived at our house and and left within a few hours. When I needed to go into the crawlspace a few months later, I checked on and was appalled by the work that Bay Area Rodent did, failing on every single item of their work.
"Install 8 mil vapor barrier to the flooring in the front crawl space."
What we got: The workers basically laid down on the dirt undersized 4 mil plastic and also missed an entire corner of the crawlspace.
"Cleanup & Sub-flooring insulation & cleanup service."
What we got: No Cleanup, not one bit. There were still large, abandoned pieces of plumbing and duct work left right on the dirt, and they covered this debris with the new vapor barrier! I noticed this immediately when crawling underneath.
Install R19x16 Encapsulated fiberglass insulation to the sub-flooring.
The insulation installed was NOT encapsulated but cheap, loose insulation which was already sagging to the crawl space dirt in many places.
I contacted the company on April 25, 2016 about the problems to get someone to fix these issues. Two weeks later, they sent someone out. They replaced the new insulation with the correct encapsulated insulation and removed some of the debris, great! However, they failed again with the vapor barrier install! Instead of removing the undersized 4mil vapor barrier, they DOUBLED UP and laid down a SECOND layer of 4MIL vapor barrier, on top of the existing one. My crawl space became totally unusable, as there was not plastic strewn everywhere, making it difficult to even navigate underneath my home. Eventually, they came out and fixed this problem, and added a single layer of plastic, however the worst kicker was about to ensue.
A few years later, I was underneath our home and noticed that there is white (mold?) fungal growth everywhere underneath this vapor barrier! This was horrifying to see and when I called *** from Bay Area Rodent, he tried blaming this on plumbing problems. While our new home, new plumbing and drains did have an issue at one time, we quickly repaired it. Experts looked at their problems and stated that the cause in fact of the moisture, is from water runoff on adjacent hillsides during the winter wet months. This work has resulted in us having to hire numerous mold experts to test and remediate this company's terrible work. These same professional contractors have commented that the work of Bay Area Rodent was the worst that the company has seen of anyone in his 20 years experience.
I am extremely dissatisfied with this work and for their proposed solution. It has resulted in additional $*** in testing and repair costs (not to mention the $*** that we paid to Bay Area Rodent!
At minimum, we are seeking refund.
Contact Name and Title: President
Contact Phone: XXXXXXXXXX
Contact Email: ***@gmail.com
This is the response we have sent to Mr..
In response to the review you left about my company, We did work with you and have been out to your home 3 times since the original inspection to fix any mistakes and make you happy. I sent a technician out 6 months after your job was completed to replace the sagging and incorrect insulation, removed the debris that was left behind and fixed the vapor barrier.
You than emailed us a month later saying that our company had not fixed the vapor barrier to your expectations, and when someone was sent out again it was discovered that the plumbers that you hired had bunched up the vapor barrier and left piles of dirt on top of it. We proceeded to give you a quote of how much it would cost to fix what the plumbing company did to our work and you refused to accept responsibility. If you want the vapor barrier fixed for free I suggest you contact the plumbing company that destroyed the work. It has now been 3 years since the job was completed and you are just now writing reviews on Angie's List/Yelp? You were offered no warranty and we came back out both times for free because I stand by the quality of my work and there were oversights during the original job, but I will not be held accountable for other companies destroying the work that was done.
Complaint Response Date bumped because: Holiday
(The consumer indicated he/she DID NOT accept the response from the business.)
I don't have any sympathy for them having to send back their team three times, in order to fix the work outlined in the estimate. Why was sagging insulation happening in the first place after only 6 months after it was installed? It doesn't matter, as this was the least of our problems.
Regarding the vapor barrier, this "solution" was a joke! The owner is blaming moisture on plumbing, without any first hand knowledge. In fact, we had a minor localized plumbing issue which was quickly repaired within hours. This did not cause moisture and mold to grow over a 400sq foot space. To prove that we hired an expert and their business told us that a vapor barrier should have never been installed for our home, and especially in the manner in which it was simply laid down on the dirt. Here is an excerpt from their official report (which I can provide): "Source of Mold Growth: storm related water buildup under the home with the vapor barrier preventing soil evaporation".
This plastic caused moisture from the soil. Mold grew over time, a nest of black widow spiders even infested the space under the barrier. We incurred significant downstream costs to test the mold growth, to clean it out safely with negative pressure, remove the vapor barrier, and exterminate the new spider nest.
It's embarrassing to even admit that we decided to do this work with Bay Area Rodent, all to warm up cold tile floors above (which never warmed up anyways). The quality of this work was very poor and it's no wonder that this company does not offer a warranty.
Please let me know if you need any additional supporting details.
We did work with you and have been out to your home 3 times since the original inspection to fix any mistakes and make you happy.
(The consumer indicated he/she DID NOT accept the response from the business.)
You could come out 100x to our home, but if the work is done incorrectly, it does not matter. The downstream issues and costs we faced were purely do to a bad plan from the start.