Bay Care Health Systems

Both my wife and I had a procedure done called Cool Sculpting. During the consultation we were assured we were prime candidates for the procedure. They also assured us that with our size we should only need the procedure once and that the results would eliminate just about all the fat in the areas treated. I had made an appointment to request them either to retreat the areas or refund. The plastic surgeon had informed me that the procedure doesn't work for everyone so retreating might not do anything. It would have been nice if they had this attitude during the first consultation. The surgeon then suggested liposuction that would cost over $8,000 each person. He would not refund the money but would credit towards the more expensive procedure.

I visited the clinic for an eye exam to update and purchase new contact lenses. I attempted to find out costs at the time of service, to which, they refused to give me a cost or even an estimate. Afterwards I received a bill with an extra $244 that I had no idea was included at the time of service. I have been paying the bill off monthly. After I had roughly half of it paid off I had a conversation with their billing department in September, roughly 3 months after the initial bill, asking if I could increase the monthly payment I had been making, which I could not. Less than a month later they sent my bill to a collection agency, which is less than half of what I originally owed. Now, I have a blemish on my credit for something I was paying on for such a minuscule amount that would have been paid off in a couple of months, which was discussed with the billing department in September. This is wholly unacceptable and I will never be returning to Bay Care Clinic Eye Specialists again. The disappointing fact is I rather liked the eye doctor I saw, but their billing practices will prevent me from returning.

Their quality and integrity is disgusting!

My complaint is two parted and deals with both competency and integrality of BayCare Clinic.
I went to BayCare Clinic as I had a small pocket of fluid inside my ear commonly known as cauliflower ear. The nurse practitioner working in the ENT department verbally told me she has never heard of the term cauliflower ear. She had absolutely no idea what to do about it and decided to put me on antibiotics and told me the fluid would dissipate in time. I knew from doing quite simple research that this is completely and most definitely not true, so I ask to speak to her supervisor; however, the nurse practitioner refused. I asked a second time, and she refused again. The third time I started to get flustered and demanded to get a second opinion at which point she left the room and talked with a doctor, however that doctor that told her how to treat refused to look at me.
The doctor she talked to did agree with me and said you have the drain the fluid out or it will harden and permanently damage my ear. My complaints from this point are as follows:
1. I should have been informed that if the nurse poked me with a tiny needle for 10 seconds, it was going to cost my nearly $800. The nurse told me that it was not any extra.
2. When the nurse decided to listen to the doctor and perform a “procedure” they should know how to the do the procedure correctly as I now have permanent damage to my right ear because of her incompetence.
3. After receiving a shocking bill in the mail, I tried to speak with the nurse, but she refused to speak with me, her supervisor refused to speak with me, and even after filing a complaint, not one person spoke with me to understand my complaint.

Baycare financial/billing department has the absolute WORST customer service I have ever received! I set up a payment plan, pay it every month..then was told I need to call every three months to renew this payment, so I do this. This last time (I don't remember who I spoke to) the lady told me I need to figure out a way to pay my balance in FULL or my payment was going to go up another $130 per month!!!She specially told me, I should take out of my 401K or take out a personal loan in order to pay this bill. This is honestly the worst way to speak to someone, I've paid EVERY month--on time. How can you tell someone that your going to raise the amount of their monthly payment by that much--trust me, if I could afford to pay the bill off--I would, but guess what...I can't!! I find it VERY disrespectful that this is the way you talk and treat your patients!!
I understand you have guidelines and stipulations, but you should be a little more understanding and should never talk to someone the way I was told "well you need to figure out a way to pay the balance in full, take out of your 401k or take out a personal loan--either way this balance needs to be paid!"--I am extremely unhappy with the customer service I received!!!