Bay City Motors

Initial Business Response / [redacted] (1000, 11, 2014/06/18) */ Mr [redacted] contacted our dealership several days after purchasing his [redacted] He was extremely irate, rude and disrespectful to our manager [redacted] right from the startHe expressed his anger and disappointment that he was experiencing issues with his vehicle soon after driving it home Mr [redacted] offered to have the vehicle brought back to have the issues addressed at the dealership's repair centerMr [redacted] stated that he had already taken steps to repair the vehicle and demanded that he be reimbursedMr [redacted] reasoned with him that even with a new car purchase with a new car warranty the dealer reserves the right to inspect the vehicle and make any necessary repairsThe fact that Mr [redacted] had taken it upon himself to make the repairs made things extremely complicated and limited our Dealership as far as resolution options Mr [redacted] statement that he was distracted during the signing of the car purchase documents is comical to say the leastAll customers are presented with an option to purchase a warranty before signing paperwork that vehicles are purchased "as is" with no warrantyThey are also offered a day cancellation option which Mr [redacted] also declinedCopies of all documents are readily available It saddens us that one of our customers is not fully satisfied with one of our vehiclesWe have never turned our back on one of our customers that experiences difficulties soon after their purchaseHowever, when a customer resolves to self help and makes the decision to repair the vehicle before consulting with us, we simply do not have any options to accommodate them when they ask to be reimbursed [redacted] Bay City Motors

Initial Business Response /* (1000, 11, 2014/06/18) */
Mr. [redacted] contacted our dealership several days after purchasing his [redacted] He was extremely irate, rude and disrespectful to our manager [redacted] right from the start. He expressed his anger and disappointment that he...

was experiencing issues with his vehicle soon after driving it home.
Mr. [redacted] offered to have the vehicle brought back to have the issues addressed at the dealership's repair center. Mr [redacted] stated that he had already taken steps to repair the vehicle and demanded that he be reimbursed. Mr [redacted] reasoned with him that even with a new car purchase with a new car warranty the dealer reserves the right to inspect the vehicle and make any necessary repairs. The fact that Mr [redacted] had taken it upon himself to make the repairs made things extremely complicated and limited our Dealership as far as resolution options.
Mr [redacted] statement that he was distracted during the signing of the car purchase documents is comical to say the least. All customers are presented with an option to purchase a warranty before signing paperwork that vehicles are purchased "as is" with no warranty. They are also offered a 2 day cancellation option which Mr [redacted] also declined. Copies of all documents are readily available.
It saddens us that one of our customers is not fully satisfied with one of our vehicles. We have never turned our back on one of our customers that experiences difficulties soon after their purchase. However, when a customer resolves to self help and makes the decision to repair the vehicle before consulting with us, we simply do not have any options to accommodate them when they ask to be reimbursed.
[redacted]
Bay City Motors

Initial Business Response /* (1000, 5, 2015/01/23) */
Mr.[redacted] did indeed purchase a [redacted] from us. The sales price was under $4000. At the time of sale it was explained to Mr [redacted] that our cars are sold "As Is" with no warranty. Although we inspect our cars prior to...

sale used cars are unpredictable and may need future maintenance and or repairs. Mr.[redacted] understood and acknowledged this by signing a Buyers Guide stating cars are sold "As Is" No warranty. Shortly after the sale Mr [redacted] contacted us complaining about the vehicles transfer case. He was quoted $900 for the repair by a repair shop and demanded we pay for half the cost of repair. Once again we reminded Mr [redacted] that he purchased a used car and that there was no warranty. At a sales price of under $4000 we simply cannot absorb all future repair costs of our customers. However, we were sympathetic to his situation and offered to pay $200 toward his repair cost. He flatly refused. We feel our offer was more than fair. Our offer still stands should Mr [redacted] change his mind.
Sincerely,
[redacted]
sales Manager
Bay City Motors