Bay City Radio

Tell us why here..BostonCoach takes all complaints and service issues very seriously We have dedicated staff to assist with client service questions to ensure every one is responded to in a timely manner In this case, our client service department received a call from the client after they received their invoice for the service performed and here are the details:-The client called into our reservation center and requested to book a reservation for people going to the airportGiven the number of passengers and luggage traveling, only anSUV or VAN could accommodate; a sedan would be small to transport passengers Our associate obtained all of the reservation details andconfirmed that the vehicle type would be an SUV, and client said yes to the SUV during the booking process.-At no time was the SUV rate discussed during the booking callOur associate did not offer the rate, and the client did not inquireabout the rate -When the client received their bill, they called to dispute the charges for the SUV-The charges were accurate based on the service confirmed and provided because the cost of service for an SUV is higher than a sedan A larger vehicle costs more -Because the rate was not discussed during the booking call, for good will, BostonCoach issued a $credit back to the client after they called and complained to our customer service team.-We feel we did our best to resolve the problem, and issued the client a $credit thinking that was reasonable and fair

This had been escalated to management for review and the decision had been made to credit Mr [redacted] the difference between what he was quoted ($140) and what he was charged ($272.42) which is $ We were going to contact Mr [redacted] on Monday, May 4th to notify him, but he filed this complaint before we could get back to him The credit will be processed on Monday, May 4th We do want to note that the charge of $is the actual, correct rate for this ride from [redacted] to [redacted] which is almost an hour and minutes However, because the agent quoted Mr*** an incorrect, much lower rate in error, we will honor the rate quoted Mr [redacted] will be credited $ Thank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

This had been escalated to management for review and the decision had been made to credit Mr. [redacted] the difference between what he was quoted ($140) and what he was charged ($272.42) which is $132.42.  We were going to contact Mr. [redacted] on Monday, May 4th to notify him, but he...

filed this complaint before we could get back to him.  The credit will be processed on Monday, May 4th.  We do want to note that the charge of $272.42 is the actual, correct rate for this ride from [redacted] to [redacted] which is almost an hour and 30 minutes.  However, because the agent quoted Mr. [redacted] an incorrect, much lower rate in error, we will honor the rate quoted.  Mr. [redacted] will be credited $132.42.  Thank you.

Tell us why here..BostonCoach takes all complaints and service issues very seriously.  We have dedicated staff to assist with client service questions to ensure every one is responded to in a timely manner.  In this case, our client service department received a call from...

the client after they received their invoice for the service performed and here are the details:-The client called into our reservation center and requested to book a reservation for 5 people going to the airport. Given the number of passengers and luggage traveling, only anSUV or VAN could accommodate; a sedan would be small to transport 5 passengers.  Our associate obtained all of the reservation details andconfirmed that the vehicle type would be an SUV, and client said yes to the SUV during the booking process.-At no time was the SUV rate discussed during the booking call. Our associate did not offer the rate, and the client did not inquireabout the rate.  -When the client received their bill, they called to dispute the charges for the SUV. -The charges were accurate based on the service confirmed and provided because the cost of service for an SUV is higher than a sedan.  A larger vehicle costs more.    -Because the rate was not discussed during the booking call, for good will, BostonCoach issued a $100 credit back to the client after they called and complained to our customer service team.-We feel we did our best to resolve the problem, and issued the client a $100 credit thinking that was reasonable and fair.