Bay Cleaners

This letter is intended to serve two purposes: To explain the events that occurred on said date involving a complaint from [redacted] and To explain why [redacted] request for $for damages could not be satisfiedFirst, [redacted] dropped off a coat with dry cleaning instructions on the tag, reading, "Dry clean only." Neither [redacted] nor the tags on the coat provided any special instructions for dry cleaning this itemTherefore, the item was dry cleaned according to the manufacturer’s instructionsWhen the coat was dry cleaned, the cummerbund was damaged [redacted] then indicated that the value of the coat was $1000, and that it had been dry cleaned two times (at another location) prior to the service provided by Bay CleanersThe sales representative requested that [redacted] contact the manufacturer of the coat to obtain compensation for the damages because the dry cleaning directions that the manufacturer provided were executed properlyAt no time was compensation for the coat discussed in explicit terms, and thus, Bay Cleaners disputes Mrand [redacted] ’s claim that they requested $Additionally, it is Bay Cleaners’ policy to determine the fair market value of a pre-owned item before compensation can be consideredLater, [redacted] ’s husband spoke to the sales representative from Bay Cleaners on the phoneHe indicated that the coat’s value was $and that the coat had never been dry cleaned prior to the service performed by Bay Cleaners, which is inconsistent with [redacted] ’s prior statements at Bay CleanersWhen prompted, [redacted] did not remember the original store location, the name of the store, or the approximate time when the coat was purchased, which has remained an obstacle to determine the coat’s fair market valueBecause the respective values represented by Mrand [redacted] were inconsistent and seemingly arbitrary, it is clear that the value of the garment must be estimated before considering any compensationIt is also unclear whether the garment had been dry cleaned based on Mrand [redacted] ’s contradictory accounts of the dry cleaning history of the coatIn order to fully address Mrand [redacted] ’s claim, the following documentation must be provided to determine the value of the coat: Documentation, letter and/or email from the manufacturer indicating that compensation would not be awarded to Mrand [redacted] ; Receipt or valid documentation of purchase price; A letter from Mrand [redacted] indicating how they arrived at a sum of $for compensation; Receipt or valid documentation of age of the item; and Receipt or valid documentation of the store and location of where the coat was purchasedThe position of Bay Cleaners is that the coat was dry cleaned according to the manufacturer’s instructionsTherefore, valid documentation to prove that the manufacturer has been contacted is needed in order to prove in good faith that Mrand [redacted] attempted to contact the manufacturer to determine if Bay Cleaners was truly at faultAdditionally, documentation in the form of a letter and/or email from the manufacturer to Mrand [redacted] is requested by Bay Cleaners, indicating the manufacturer’s refusal to compensate themDocumentation of the purchase price, age of the item, and store location is needed to verify the value of the coat and approximate the depreciation value of the itemA letter indicating how Mrand [redacted] arrived at a compensation value of $is necessary in order to ensure that said value is not arbitrary or capriciousCompensation must be based on fair market value and conditions, and these attributes cannot be determined without the expressed documents above

Complaint: [redacted] I am rejecting this response because: It's ? absolutely absurd and impractical to? produce all the documentation? requestedBasically a long winded ? deterent! ? Bay Cleaners and their counsel are being unreasonable and petty on an issue quite simple...as customer satisfaction and taking "SOME" responsibility for damage Regards, [redacted]

Complaint: ***
I am rejecting this response because: It's absolutely absurd and impractical to produce all the documentation requestedBasically a long winded deterent! Bay Cleaners and their counsel are being unreasonable and petty on an issue quite simple...as customer satisfaction and taking "SOME" responsibility for damage
Regards,
*** ***

This letter is intended to serve two purposes: To explain the events that occurred on said date involving a complaint from *** *** *** and To explain why *** *** request for $for damages could not be satisfiedFirst, *** *** dropped off a coat with dry cleaning instructions
on the tag, reading, "Dry clean only." Neither *** *** nor the tags on the coat provided any special instructions for dry cleaning this itemTherefore, the item was dry cleaned according to the manufacturer’s instructionsWhen the coat was dry cleaned, the cummerbund was damaged*** *** then indicated that the value of the coat was $1000, and that it had been dry cleaned two times (at another location) prior to the service provided by Bay CleanersThe sales representative requested that *** *** contact the manufacturer of the coat to obtain compensation for the damages because the dry cleaning directions that the manufacturer provided were executed properlyAt no time was compensation for the coat discussed in explicit terms, and thus, Bay Cleaners disputes Mrand *** ***’s claim that they requested $Additionally, it is Bay Cleaners’ policy to determine the fair market value of a pre-owned item before compensation can be consideredLater, *** ***’s husband spoke to the sales representative from Bay Cleaners on the phoneHe indicated that the coat’s value was $and that the coat had never been dry cleaned prior to the service performed by Bay Cleaners, which is inconsistent with *** ***’s prior statements at Bay CleanersWhen prompted, *** *** did not remember the original store location, the name of the store, or the approximate time when the coat was purchased, which has remained an obstacle to determine the coat’s fair market valueBecause the respective values represented by Mrand *** *** were inconsistent and seemingly arbitrary, it is clear that the value of the garment must be estimated before considering any compensationIt is also unclear whether the garment had been dry cleaned based on Mrand *** ***’s contradictory accounts of the dry cleaning history of the coatIn order to fully address Mrand *** ***’s claim, the following documentation must be provided to determine the value of the coat: Documentation, letter and/or email from the manufacturer indicating that compensation would not be awarded to Mrand *** ***; Receipt or valid documentation of purchase price; A letter from Mrand *** *** indicating how they arrived at a sum of $for compensation; Receipt or valid documentation of age of the item; and Receipt or valid documentation of the store and location of where the coat was purchasedThe position of Bay Cleaners is that the coat was dry cleaned according to the manufacturer’s instructionsTherefore, valid documentation to prove that the manufacturer has been contacted is needed in order to prove in good faith that Mrand *** *** attempted to contact the manufacturer to determine if Bay Cleaners was truly at faultAdditionally, documentation in the form of a letter and/or email from the manufacturer to Mrand *** *** is requested by Bay Cleaners, indicating the manufacturer’s refusal to compensate themDocumentation of the purchase price, age of the item, and store location is needed to verify the value of the coat and approximate the depreciation value of the itemA letter indicating how Mrand *** *** arrived at a compensation value of $is necessary in order to ensure that said value is not arbitrary or capriciousCompensation must be based on fair market value and conditions, and these attributes cannot be determined without the expressed documents above

My name is *** *** and am the manager at Bay CleanersI'm writing regarding a complaint ID: ***.The customer broght a black Dolce and Gabbana dress shirt to be cleaned and pressedThe customer stating that their shirt turning white is sign of color wearing out from all the cleaning and
pressing which is common for dress shirt which are dark color (exBlack, navy, etc)The instruction on the shirt did say warm iron on because dress shirts are meant to be pressed so that it is crisp (minimal wrinkle) which is how majority or almost all customer wants their shirts to be pressedWe don't know how old the shirt is but if the customer knows that it is fairly new (less than year old), we would suggest writing to Dolce and Gabbana and explain the situationWe are sorry but we can't pay $for something that is not our faultWe followed the instruction that was labeled on the garment and it is something that is natural through many cleaningIt is like a car or any other items, once you start to use it it will start to ware outCustomer can't expect their garments to stay new forever.Please ask the customer for some photo so you can get a better idea.Thank you for your time,*** ***Bay CleanersSMAIN StThiensville WI 53092262-512-

This letter is intended to serve two purposes: To explain the events that occurred on said date involving a complaint from *** *** *** and To explain why *** *** request for $for damages could not be satisfiedFirst, *** *** dropped off a coat with dry cleaning instructions
on the tag, reading, "Dry clean only." Neither *** *** nor the tags on the coat provided any special instructions for dry cleaning this itemTherefore, the item was dry cleaned according to the manufacturer’s instructionsWhen the coat was dry cleaned, the cummerbund was damaged*** *** then indicated that the value of the coat was $1000, and that it had been dry cleaned two times (at another location) prior to the service provided by Bay CleanersThe sales representative requested that *** *** contact the manufacturer of the coat to obtain compensation for the damages because the dry cleaning directions that the manufacturer provided were executed properlyAt no time was compensation for the coat discussed in explicit terms, and thus, Bay Cleaners disputes Mrand *** ***’s claim that they requested $Additionally, it is Bay Cleaners’ policy to determine the fair market value of a pre-owned item before compensation can be consideredLater, *** ***’s husband spoke to the sales representative from Bay Cleaners on the phoneHe indicated that the coat’s value was $and that the coat had never been dry cleaned prior to the service performed by Bay Cleaners, which is inconsistent with *** ***’s prior statements at Bay CleanersWhen prompted, *** *** did not remember the original store location, the name of the store, or the approximate time when the coat was purchased, which has remained an obstacle to determine the coat’s fair market valueBecause the respective values represented by Mrand *** *** were inconsistent and seemingly arbitrary, it is clear that the value of the garment must be estimated before considering any compensationIt is also unclear whether the garment had been dry cleaned based on Mrand *** ***’s contradictory accounts of the dry cleaning history of the coatIn order to fully address Mrand *** ***’s claim, the following documentation must be provided to determine the value of the coat: Documentation, letter and/or email from the manufacturer indicating that compensation would not be awarded to Mrand *** ***; Receipt or valid documentation of purchase price; A letter from Mrand *** *** indicating how they arrived at a sum of $for compensation; Receipt or valid documentation of age of the item; and Receipt or valid documentation of the store and location of where the coat was purchasedThe position of Bay Cleaners is that the coat was dry cleaned according to the manufacturer’s instructionsTherefore, valid documentation to prove that the manufacturer has been contacted is needed in order to prove in good faith that Mrand *** *** attempted to contact the manufacturer to determine if Bay Cleaners was truly at faultAdditionally, documentation in the form of a letter and/or email from the manufacturer to Mrand *** *** is requested by Bay Cleaners, indicating the manufacturer’s refusal to compensate themDocumentation of the purchase price, age of the item, and store location is needed to verify the value of the coat and approximate the depreciation value of the itemA letter indicating how Mrand *** *** arrived at a compensation value of $is necessary in order to ensure that said value is not arbitrary or capriciousCompensation must be based on fair market value and conditions, and these attributes cannot be determined without the expressed documents above

Complaint: ***
I am rejecting this response because: It's ? absolutely absurd and impractical to? produce all the documentation? requestedBasically a long winded ? deterent! ? Bay Cleaners and their counsel are being unreasonable and petty on an issue quite simple...as customer satisfaction and taking "SOME" responsibility for damage
Regards,
*** ***