Bay Dental Group

May 6, 2014
Dear [redacted], Thank you for recognizing the importance our practice places on customer goodwill. great pride in ensuring all patients have a clear understanding of their customized personalized treatment. We openly accept any feedback as we continue to provide...

what we feel is the best treatment possible.In recognizing that we are a healthcare facility at this time we are unable to confirm or deny that the person mentioned in the letter in which we received is a patient in who has been treated at our facility. Current HIPPA regulations prevent us from openly communicating with you until there is a signed HIPPA consent form on file authorizing the release of information as it pertains to patient care to any third party representatives at all times. -Respectfully, we request that you educate the consumer who has requested your assistance at this time and ask that he or she please contact our office as soon as possible so that we may obtain written consent to share information to address any concerns.We look forward to working with you so that we are able to resolve any questions and or concerns in a timely manner. -
Best Regards,

Review: On 12-10-2013 I saw Dr [redacted] for a root canal...She started drilling and after a few minutes said that there is a problem with the tooth and that she could not perform the root canal. The tooth was hurting me a said the tooth should be pulled. I was charged $122 for her services and they were filling a claim to my insurance company. Apparently the insurance company refuses to pay for a job that was not completed. Bay dental wants me to pay an additional $390.50... I reuse to pay... I already paid $122 for a job that wasn't completed. If the insurance company won't pay, why should I. I had pay to have the tooth pulled, and will have to pay to have it replaced. This one tooth has cost me enough.Desired Settlement: I would like the charges to be dropped.

Business

Response:

May 6, 2014Dear [redacted], Thank you for recognizing the importance our practice places on customer goodwill. great pride in ensuring all patients have a clear understanding of their customized personalized treatment. We openly accept any feedback as we continue to provide what we feel is the best treatment possible.In recognizing that we are a healthcare facility at this time we are unable to confirm or deny that the person mentioned in the letter in which we received is a patient in who has been treated at our facility. Current HIPPA regulations prevent us from openly communicating with you until there is a signed HIPPA consent form on file authorizing the release of information as it pertains to patient care to any third party representatives at all times. -Respectfully, we request that you educate the consumer who has requested your assistance at this time and ask that he or she please contact our office as soon as possible so that we may obtain written consent to share information to address any concerns.We look forward to working with you so that we are able to resolve any questions and or concerns in a timely manner. -Best Regards,