[redacted] I aplogize that the manager hasn't gotten back to you I will credit the late fee and call you regarding the amount owed on the invoice Our invoices are mailed monthly, I don't know why you wouldn't have received one in the month on four different occasions I do apologize for any inconvenience this may have causedSincerely [redacted] ***Circulation Director
[redacted] *** I'm very sorryYour father will not recieve any more invoices from us I have cleared out the account and cancelled the newspaper subscriptionThe paper was put on a vacation stop back in then a restart at the end of I am very sorry for any inconveniences this may have causedSincerely, [redacted] ***Circulation Director330-58-
Thank you for bringing this complaint to our attention We take these complaints very seriously and we appreciate Mrs***’s concerns regarding the charges for our premium editions Subscribers are notified of the charges for our special premium editions on page Aof our newspaper every day in advance and have the option to opt out of receiving or being charged for said premium editions prior to their publications Her account was credited today for the cost of the last premium edition she received and $for the DEC TV Times editions in good faithI spoke with Mrs [redacted] today for several minutes and tried to explain that our options were listed in the newspaper to opt out daily but she was not happy with thatI hope this response satisfied any confusion and rectifies Mrs***’s complaint Please contact my office if you have any further questions or concernsSincerely, Larry B [redacted] VP of Circulation and Consumer Marketing
[redacted] I'm very sorry that you've cancalled your subscription due to service and the promotional offer ending The representative should have been able to help you I will discuss your complaint with our customer service manager I have credited your account $ You will not owe nothing more I did leave two messages for you on you phone as requested Please call me at your convenience and I will be more than happy to help you with any further questions or concerns you may haveSincerely [redacted] ***nCirculation Director330-580-
[redacted] I aplogize that the manager hasn't gotten back to you I will credit the late fee and call you regarding the amount owed on the invoice Our invoices are mailed monthly, I don't know why you wouldn't have received one in the month on four different occasions I do apologize for any inconvenience this may have causedSincerely [redacted] ***Circulation Director
[redacted] *** I'm very sorryYour father will not recieve any more invoices from us I have cleared out the account and cancelled the newspaper subscriptionThe paper was put on a vacation stop back in then a restart at the end of I am very sorry for any inconveniences this may have causedSincerely, [redacted] ***Circulation Director330-58-
Thank you for bringing this complaint to our attention We take these complaints very seriously and we appreciate Mrs***’s concerns regarding the charges for our premium editions Subscribers are notified of the charges for our special premium editions on page Aof our newspaper every day in advance and have the option to opt out of receiving or being charged for said premium editions prior to their publications Her account was credited today for the cost of the last premium edition she received and $for the DEC TV Times editions in good faithI spoke with Mrs [redacted] today for several minutes and tried to explain that our options were listed in the newspaper to opt out daily but she was not happy with thatI hope this response satisfied any confusion and rectifies Mrs***’s complaint Please contact my office if you have any further questions or concernsSincerely, Larry B [redacted] VP of Circulation and Consumer Marketing
[redacted] I'm very sorry that you've cancalled your subscription due to service and the promotional offer ending The representative should have been able to help you I will discuss your complaint with our customer service manager I have credited your account $ You will not owe nothing more I did leave two messages for you on you phone as requested Please call me at your convenience and I will be more than happy to help you with any further questions or concerns you may haveSincerely [redacted] ***nCirculation Director330-580-