Bay Marine Boatworks, Inc. Reviews (1)
View Photos
Bay Marine Boatworks, Inc. Rating
Address: 310 W Cutting Blvd, Richmond, California, United States, 94804-2018
Phone: |
Show more...
|
Web: |
|
Add contact information for Bay Marine Boatworks, Inc.
Add new contacts
Hello,I am grateful for the system in place so that I can hear when we don't meet our target of stellar customer service and exemplary dentistry. All our patients should be glad they are here.Over the last 10 days or so there has been difficulty in reaching the patient due to her business...
travels, and dealing with the financing source has been less than expeditious. As of this writing we have successfully achieved new financing for this patient through another source, at a monthly payment she is comfortable with and at an interest rate about half of what she was paying. Additionally, because I was not getting the answers I expected from the original financing company, we are immediately terminating further business with them. They we evasive and obtuse about their responses to us about their policies, leaving me to believe that it was even more so for the patients.I have extended our apologies to the patient and when she was in the office today to sign the new finance forms she seemed in a better place. I'm glad we were able to resolve her valid concern, and that this was brought up to us so that we could correct an inappropriate way our patients were being treated.Please let me know if any other aspects have been overlooked that I need to address, and thank you for your notification.