Hello,I am grateful for the system in place so that I can hear when we don't meet our target of stellar customer service and exemplary dentistry All our patients should be glad they are here.Over the last days or so there has been difficulty in reaching the patient due to her business travels, and dealing with the financing source has been less than expeditious As of this writing we have successfully achieved new financing for this patient through another source, at a monthly payment she is comfortable with and at an interest rate about half of what she was paying Additionally, because I was not getting the answers I expected from the original financing company, we are immediately terminating further business with them They we evasive and obtuse about their responses to us about their policies, leaving me to believe that it was even more so for the patients.I have extended our apologies to the patient and when she was in the office today to sign the new finance forms she seemed in a better place I'm glad we were able to resolve her valid concern, and that this was brought up to us so that we could correct an inappropriate way our patients were being treated.Please let me know if any other aspects have been overlooked that I need to address, and thank you for your notification
Hello,I am grateful for the system in place so that I can hear when we don't meet our target of stellar customer service and exemplary dentistry All our patients should be glad they are here.Over the last days or so there has been difficulty in reaching the patient due to her business travels, and dealing with the financing source has been less than expeditious As of this writing we have successfully achieved new financing for this patient through another source, at a monthly payment she is comfortable with and at an interest rate about half of what she was paying Additionally, because I was not getting the answers I expected from the original financing company, we are immediately terminating further business with them They we evasive and obtuse about their responses to us about their policies, leaving me to believe that it was even more so for the patients.I have extended our apologies to the patient and when she was in the office today to sign the new finance forms she seemed in a better place I'm glad we were able to resolve her valid concern, and that this was brought up to us so that we could correct an inappropriate way our patients were being treated.Please let me know if any other aspects have been overlooked that I need to address, and thank you for your notification