Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowMr [redacted] 's lack of business ethics is very disappointing Unfortunately for him, this will end up affecting the future of his company with lost business from bad referrals (and if fact, it already has) His response again includes more threats and not documented facts Anyone doing business with Bay Park going forward should learn a valuable lesson from this and document everything I would also recommend people understand before paying the move supervisor the All Cash transaction when damage is done Again, I stand by my claim, and was only following what the move supervisor and CEO both verbally committed the Company to and now going back on their word Regards, [redacted] ***
***,
This complaint is the same complaint that was filed with the Revdex.com under complaint #*** (*** ***) which the Revdex.com rejected as it was filed by a third party. The facts from our side do not change just because Mr*** supposedly
filed the complaint now. We stand behind our response to complaint #***. I did notice that whoever filed this complaint under Mr***'s name changed a few of the detailsto make appear different. First, Mr*** was told to put his claim in writing as required per the "Important Information for Persons Moving Household Goods" booklet which he received (he signed saying he received it on the Bill of Lading, copy provided under complaint #***) , here is an example of an untruth by Mr***, he was not told "not to call", he was told to follow the procedure for filing a claim which was to put it in writing. Secondly, he said he filled out a claim form, which is untrue; Bay Park Moving had to send a certified letter on September 23, (copy provided under complaint #***) which is two days after his move asking him for the information on his couch to process his claim and in said letter it was stated what his insurance coverage that he agreed to in writing for his move prior to his move starting. Bay Park Moving never received a response to this letter until October 23, 2014. Mr*** stated he made multiple telephone calls to me regarding this matter and this is untrue. Mr*** had the opportunity prior to the move starting to purchase additional insurance for his move but declined and accepted the standard insurance coverage of sixty cents ($0.60) per pound per article which was included in his hourly rate to cover his goods and furniture during his move. Just because the movers acknowledged that the damage occurred does not mean that Mr*** would receive any coverage over and above what he agreed to in writing. It should also be pointed out that Mr*** left a threatening message (on our answering service, so it was recorded and now preserved) which has subsequently passed on to our legal counsel for possible suit if Mr*** continues to proceed with these untrue claims again Bay Park Moving. Bay Park Moving processed Mr***'s insurance claim and paid it as it was required by the written agreement between Mr*** and Bay Park Moving.Please let me know if you need any additional information or copies of the supporting documents referencedRegards,
*** ***
Bay Park Moving
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI would like to point out the mistakes in Mr ***'s response and then for him to answer a very simple question, which is why I proceeded down this path. It should also be pointed out, as he likes to say, that this is the second time he has threathened legal action. If he does not want to stand behind what he verbally agreed to do, as well as his move supervisor, then, we will consider moving to the next step as wellMistake 1- he should check with his staff, when I called, I was told not to call again, that everything from this point forward "was to be in writing". I was not even allowed to speak with him regarding the claim, and what his move supervisor saidMistake 2- Multiple phone calls were placed by myself (one, and told not to call), and several by Mr***Mistake 3- His move supervisor was the one that stated that the damage would be covered in full because they admitted full fault at the time the damage was discovered, in the house, still in shrinkwrapA simple question for Mr***, did a phone call to you on October 21st asking for the status of the claim not result in you stating a check would be put in the mail, a follow up call shortly after by Mr*** confirming for the full amount of $492.38, and you verbally stated yes?
Regards,
*** ***
Attached is the requested copy of the Bill of Lading. Please note the insurance coverage section where Mr. [redacted] signed and agreed to the coverage for which we paid his claim.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Mr [redacted]'s lack of business ethics is very disappointing. Unfortunately for him, this will end up affecting the future of his company with lost business from bad referrals (and if fact, it already has). His response again includes more threats and not documented facts. Anyone doing business with Bay Park going forward should learn a valuable lesson from this and document everything. I would also recommend people understand before paying the move supervisor the All Cash transaction when damage is done. Again, I stand by my claim, and was only following what the move supervisor and CEO both verbally committed the Company to and now going back on their word.
Regards,
[redacted]
I have used this company twice and was very happy with the service. They were punctual and worked quickly while taking care to not damage any of my furniture.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear belowMr [redacted] 's lack of business ethics is very disappointing Unfortunately for him, this will end up affecting the future of his company with lost business from bad referrals (and if fact, it already has) His response again includes more threats and not documented facts Anyone doing business with Bay Park going forward should learn a valuable lesson from this and document everything I would also recommend people understand before paying the move supervisor the All Cash transaction when damage is done Again, I stand by my claim, and was only following what the move supervisor and CEO both verbally committed the Company to and now going back on their word Regards, [redacted] ***
***,
This complaint is the same complaint that was filed with the Revdex.com under complaint #*** (*** ***) which the Revdex.com rejected as it was filed by a third party. The facts from our side do not change just because Mr*** supposedly
filed the complaint now. We stand behind our response to complaint #***. I did notice that whoever filed this complaint under Mr***'s name changed a few of the detailsto make appear different. First, Mr*** was told to put his claim in writing as required per the "Important Information for Persons Moving Household Goods" booklet which he received (he signed saying he received it on the Bill of Lading, copy provided under complaint #***) , here is an example of an untruth by Mr***, he was not told "not to call", he was told to follow the procedure for filing a claim which was to put it in writing. Secondly, he said he filled out a claim form, which is untrue; Bay Park Moving had to send a certified letter on September 23, (copy provided under complaint #***) which is two days after his move asking him for the information on his couch to process his claim and in said letter it was stated what his insurance coverage that he agreed to in writing for his move prior to his move starting. Bay Park Moving never received a response to this letter until October 23, 2014. Mr*** stated he made multiple telephone calls to me regarding this matter and this is untrue. Mr*** had the opportunity prior to the move starting to purchase additional insurance for his move but declined and accepted the standard insurance coverage of sixty cents ($0.60) per pound per article which was included in his hourly rate to cover his goods and furniture during his move. Just because the movers acknowledged that the damage occurred does not mean that Mr*** would receive any coverage over and above what he agreed to in writing. It should also be pointed out that Mr*** left a threatening message (on our answering service, so it was recorded and now preserved) which has subsequently passed on to our legal counsel for possible suit if Mr*** continues to proceed with these untrue claims again Bay Park Moving. Bay Park Moving processed Mr***'s insurance claim and paid it as it was required by the written agreement between Mr*** and Bay Park Moving.Please let me know if you need any additional information or copies of the supporting documents referencedRegards,
*** ***
Bay Park Moving
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear belowI would like to point out the mistakes in Mr ***'s response and then for him to answer a very simple question, which is why I proceeded down this path. It should also be pointed out, as he likes to say, that this is the second time he has threathened legal action. If he does not want to stand behind what he verbally agreed to do, as well as his move supervisor, then, we will consider moving to the next step as wellMistake 1- he should check with his staff, when I called, I was told not to call again, that everything from this point forward "was to be in writing". I was not even allowed to speak with him regarding the claim, and what his move supervisor saidMistake 2- Multiple phone calls were placed by myself (one, and told not to call), and several by Mr***Mistake 3- His move supervisor was the one that stated that the damage would be covered in full because they admitted full fault at the time the damage was discovered, in the house, still in shrinkwrapA simple question for Mr***, did a phone call to you on October 21st asking for the status of the claim not result in you stating a check would be put in the mail, a follow up call shortly after by Mr*** confirming for the full amount of $492.38, and you verbally stated yes?
Regards,
*** ***
[redacted],
Attached is the requested copy of the Bill of Lading. Please note the insurance coverage section where Mr. [redacted] signed and agreed to the coverage for which we paid his claim.
Any questions do not hesitate to contact us.
Regards,
[redacted]
Bay Park Moving
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Mr [redacted]'s lack of business ethics is very disappointing. Unfortunately for him, this will end up affecting the future of his company with lost business from bad referrals (and if fact, it already has). His response again includes more threats and not documented facts. Anyone doing business with Bay Park going forward should learn a valuable lesson from this and document everything. I would also recommend people understand before paying the move supervisor the All Cash transaction when damage is done. Again, I stand by my claim, and was only following what the move supervisor and CEO both verbally committed the Company to and now going back on their word.
Regards,
[redacted]
I have used this company twice and was very happy with the service. They were punctual and worked quickly while taking care to not damage any of my furniture.