Bay State Heating & Air Conditioning

To Revdex.com We have hired attorney for slander of my reputation on these allegations my licensing is under my name and I'm not a flake and all delays were on your contractors All further contact will be thru my attorney [redacted] and [redacted]

Hi I have explained that boiler was installed for previous owner and that no laber warranty was included with next homeowner and any manufacturer warranties can be covered by any contractor who services [redacted] Furthermore he explained that he has been changing settings on boiler and has caused problem Custermer needs to call local contractor and that I don't service his area thank you

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This is complete fabrication I have had the system maintained every year, but it has not been working since the first day he installed the system I had no problems with my heating system before [redacted] installed this system It is obviously not a maintenance issue A system doesn't break three weeks after it is installed due to lack of maintenance Its not my bedroom that has a problem The heat does not work AT ALL in any of the upstairs One entire zone Its preposterous to claim that a non-working system "works well." The picture I attached to the original complain clearly shows a considerable amount of corrosion on the pump and value that [redacted] installed in the boiler room That component is only years old Again, nothing to do with anything upstairs, or in the bedroom Its part of the system which was installed in the boiler room by ***The oil tank was damaged at the output valve, which ***'s guys damaged while hooking up the new system It was not leaking from the bottom of the tank Regards, [redacted]

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] First, the business owner did not convey the lack of labor warranty / transfer of warrantyto me(I have tried to reach him many times and I only reached his voice mailOn the one occasion we did speak, he said that I should call again to reschedule an appointment) Furthermore, it is unreasonable that he would come to this area to install the system but not service itSecondly, I contacted a local plumber (specializing in [redacted] boilers) and they claim that the plumber did not have proper installation on the system(I am seeking a second opinion on this.) Third - I did not change any settings outside of the scope of what an owner should be able to control - ie temperature settingsI typically do not openly complainMy complaint here is is on the lack of communicationIf you don't service the machine - that is fineJust let me know so that I don't call you every day Regards, [redacted] ***

If your license was in order and valid you should have
replied when the *** building inspectors called you On several occasions you had plenty of time to get back to the building department and myself to work this out In addition, you could have provided a reason for why you did not pull permits I was told by the building inspector that your license number belonged to another name I have since had to spend $to bring your work up to code and pull a permit The plumber who fixed your work told me you took shortcuts and I could have had my system blow and shut down if the tube you left carelessly hanging outside had frozen In addition, I had to cut a whole in my brand new ceiling to run the escape steam tube Maybe this will convince you to work in an honest and customer centric way in the future It is only slander if it is not true and everything I wrote was true
Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #***I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Regards,
*** ***

The original contract agreed upon was for $28,plus changes and extras in the amount of $2000.00., and consisted of installing air-conditioning in the entire house with a total of two (2) systemsIn addition, replacement of existing boiler was part of the original contract. The first
system of air-conditioning was completed in July of and operating during construction at *** *** *** ***The second system was installed in the new kitchen in August of 2014, it consisted of a hydro-system that was fully operating except for heating equipment that was to be installed at the beginning of September per customer requestRemoval of existing boiler and installation of new gas boiler was also scheduled for September Job was paid up for work previously done except for $in extrasHomeowner postponed September start date for delayed construction in kitchen and lack of financial resourcesCustomer's start dates kept changing and his new dates were not good for us so he withdrew the contractCustomer's existing heating system was left intact and in working order per his requestThe customer paid me for work previously done in the amount of $18,000.00; the remaining balance for job completion is $12,($10,+ $extras on air-conditioning)

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted]. The business owner's response is not truthful, and not accurate.  Please see our Conumer Comments in line below.Business Owner Comment:  The original contract agreed upon was for $28,000.00 plus changes and extras in the amount of $2000.00., and consisted of installing air-conditioningin the entire house with a total of two (2) systems.  Consumer Reply:The business owner’s comments are inaccurate and untrue.  There is no contract in the amount of $28,000.  There is no change order to any contract, in the amount of $2,000, or in any amount. We challenge the supplier to provide any contract in the amount of $28,000, or any approved contractual change order in the amount of $2,000, orany amount.  Neither exists.There was previous work done, under a separate contract, for implementation of a general central air system in the house, for $10,800.  That contract is not being disputed.  There was never any change order for $2,000, or for any amount, presented or agreed upon under that contract, or under any contract.  Contract terms include the following clause:  “Any alteration or deviation from above specifications involving extra costs will be executed only upon written orders, and willbecome an extra charge over and above the estimate.”  There was never any change order presented or approved.Payment was made in full in the amount of $10,800 for the work on the prior contract.  Again, that contract is not disputed.  Copy of the prior contract in the amount of $10,800 is available upon request.Copies of processed checks, payable to and deposited by the supplier, totaling $10,800, are available upon request.Business Owner Comment:  In addition, replacement of existing boiler was part of the original contract.Consumer Reply:Not true.  Replacement of the existing boiling was part of the contract which is being disputed.  That contract is in the amount of $18,700.Copy of the disputed contract, in the amount of $18,700, is available upon request.Business Owner Comment:  The first system of air-conditioning was completed in July of 2014 and operating during construction at [redacted]. Consumer Reply:Not relevant.  The prior contract is not part of the scope of this dispute. The work was completed, payment was made in full, and that work is notbeing disputed.  Business Owner Comment:  The second system was installed in the new kitchen in August of 2014, it consisted of a hydro-system that was fully operating except for heatingequipment that was to be installed at the beginning of September per customer request. Consumer Reply:The hydro system, which is included as a small portion of the deliverables included in the disputed $18,700 contract, was installed in August of 2014.  The system was installed but never activated or tested by the supplier.The supplier is untruthful in his assertion that we, the consumer, requested any delays in the implementation of the heating equipment.  We continually attempted to press him to complete the work as soon as possible.Business Owner Comment:  Removal of existing boiler and installation of new gas boiler was also scheduled for September.  Job was paid up for work previously done except for $2000.00 in extras. Homeowner postponed September start date for delayed construction in kitchen and lack of financial resources. Customer's start dates kept changing and his new dates were not good for us so he withdrew the contract. Customer's existing heating system was left intact and in working order per his request. The customer paid me for work previously done in the amount of $18,000.00; the remaining balance for job completion is $12,000.00 ($10,000.00 + $2000.00 extras on air-conditioning).  Consumer Reply:Not true.  Not accurate.Supplier continually delayed the work, and then stopped communication.We attempted to interact with the supplier by phone, text, and email over 55 times, pressing him to complete the work.  We did not receive a single response or reply from him.  After contacting the supplier and the Revdex.com, another week passed without reply from the supplier.  It was at that time, in November, that we cancelled the contract with the supplier. Copies of phone, text, and email records are available upon request.The financial summary provided by the supplier is not accurate.We paid $10,800 for the work done under the prior contract.  Again, this is not within the scope of this dispute.  Copies of checks are availableupon request.We paid an additional total of $11,000 toward the disputed ($18,700) contract.  Copies of checks are available upon request.  There was never any change order submitted orapproved.  The remaining balance for the job to be completed, per the contract, was $7,700.  ($18,700 amount of the disputed contract minus $11,000 already paid toward the disputed contract.)  Copy of the disputed contract is available upon request.  Copies of cleared checks, deposited by the supplier, are available upon request.The supplier asserts that the remaining amount that we would have had to pay to have the job completed would be $12,000. This is not true, per the contract. This is also the first time that any of this information has been presented to us by the supplier, through his response to the Better BusinessBureau.  The amount to complete the job under the terms of the disputed contract would be $7,700.  Subsequent estimates that we have received indicate that the scope of the remaining work is actually in the range of $15,000 to $17,000.  This is the actual cost that we will need to incur to have the work completed by an alternate supplier.  The supplier’s failure to deliver under the terms of the disputed contract will result in additional costs for us in the range of $7,300 - $9,300.
Regards,
[redacted]

We installed this heating system approximately 3 years ago. The customer has been advised to have yearly maintenance performed on his oil burner, but he has not taken my advice, and only calls me when the unit breaks down due to lack of maintenance. This customers heating system and hot water work...

well; the  problem is with the bedroom upstairs in his home, It keeps trapping air which is part of a previous problem. The customer wants me to repair it, when I did not have anything to do with it under warranty. He also states that my employees damaged his oil tank when in fact it was rotted on the bottom and leaking oil in his shed.

To Revdex.com We have hired attorney for slander of my reputation on these allegations my licensing is under my name and I'm not a flake and all delays were on your contractors . All further contact will be thru my attorney [redacted] and [redacted]

Hi  I have explained that boiler was installed for previous owner and that no laber warranty was included with next homeowner and any manufacturer warranties can be covered by any contractor who services [redacted]. Furthermore he explained that he has been changing settings on boiler and has...

caused problem . Custermer needs to call local contractor and that I don't service his area thank you

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].  
First, the business owner did not convey the lack of labor warranty / transfer of warrantyto me. (I have tried to reach him many times and I only reached his voice mail. On the one occasion we did speak, he said that I should call again to reschedule an appointment)  Furthermore, it is unreasonable that he would come to this area to install the system but not service it. Secondly, I contacted a local plumber (specializing in [redacted] boilers) and they claim that the plumber did not have proper installation on the system. (I am seeking a second opinion on this.) Third - I did not change any settings outside of the scope of what an owner should be able to control - ie temperature settings. I typically do not openly complain. My complaint here is is on the lack of communication. If you don't service the machine - that is fine. Just let me know so that I don't call you every day.
Regards,
[redacted]

There are two (2) contracts that equal $29,500.00 in total for the same house and project to coincide with home renovations, but we agreed upon a final price of $28,000.00 for the job and they are on two (2) separate invoices; I have copies of these contracts.The additional $2000.00 or “change order” the customer refers to are charges incurred for his request that we move the second AC ( previously installed kitchen unit) to the other side of the house and next to the main unit, the price includes re-piping, rewiring, and charging the system back up.This extra charge was agreed upon verbally between me and the customer in the presence of my work crew, and I didn’t feel it was necessary to write the additional charge on a new contract; we were busy and I felt I could trust the customer to pay the additional charge for the additional work.Work done on the kitchen was 70% complete including installation of hydro air-handler and all ductwork with insulation, installation of outdoor AC unit, all refrigeration piping and drains, as well as all electrical work for the entire system.  Furthermore, there would have been additional charges for the job because the customer requested we add heat to the basement and a three season room attached to his home. Multiple attempts were made to accommodate this customer, but my work was delayed on several occasions due to numerous construction delays, and lack of financial resources on the part of the customer; he has been unwilling to work with me since September of 2014 and withdrew his contract in November 2014.

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted].
This is complete fabrication.  I have had the system maintained every year,  but it has not been working since the first day he installed the system.  I had no problems with my heating system before [redacted] installed this system.  It is obviously not a maintenance issue.  A system doesn't break three weeks after it is installed due to lack of maintenance.   Its not my bedroom that has a problem.  The heat does not work AT ALL in any of the upstairs.  One entire zone.  Its preposterous to claim that a non-working system "works well."  The picture I attached to the original complain clearly shows a considerable amount of corrosion on the pump and value that [redacted] installed in the boiler room.  That component is only 3 years old.  Again,  nothing to do with anything upstairs,  or in the bedroom.  Its part of the system which was installed in the boiler room by [redacted]. The oil tank was damaged at the output valve,  which [redacted]'s guys damaged while hooking up the new system.  It was not leaking from the bottom of the tank. 
Regards,
[redacted]