[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I filed a previous complaint about not being removed from Koon Sterling Ford mailing list after calling them and e-mailing them (Complaint ID: [redacted] )This complaint has been closed but I am still receiving their mailI received mail from them today (8/09/16) about service coupons Regards, [redacted] ***
our records indicate that Koons Sterling Ford performed an oil change and tire rotation on 12-16-to [redacted] Ford [redacted] invoice number [redacted] the Revdex.com case states that we left the oil cap loose causing an oil leak, Koons Ford does not believe it would be possible to drive the vehicle for month and over miles if the oil cap was actually left loose without some sign of leakage or oil pressure concernAlso this vehicle according to [redacted] was at a [redacted] dealership on 09-25-and it would seem logical that if there were an issue with the oil cap or a leak that it would have been noted.Due to the circumstances noted above Koons Ford is not accepting responsibility for the above mentioned complaint and request for $
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Refund check has been received Regards, [redacted] ***
To help put this Revdex.com case into perspective it will help to provide a timeline of what has happened to this ford ***.The car came to Koons Sterling Ford on 06-26-with customer stating there is an oil leak at the front engine cover, we performed a repair on repair order ***,
we resealed the front timing cover and oil pan to stop the oil leak, the car was completed and picked up on 06-28-2017.Sometime between 06-30-and 07-01-*** *** contacted Koons Sterling Ford to and indicated that he was having problems with the car, we recommended he try to find a shop that could look at his car and report back to us as he was approxmiles from Koons Sterling FordThe service Director *** *** of *** Ford in Newport News Virginia called John B*** at Koons Sterling Ford and indicated that *** ***s *** had a belt, tensioner and Idler pulley failing and that it may have been related to work that Koons Sterling had recently doneMrB*** told MrFitzgerald to please take care of the customers repair and that Koons would pay for the repair .*** *** was notified of the situation and indicated that it would be hard for him to go back down to pick his car up since it was miles away from his home in Sterling VaDuring the call we (Koons Sterling Ford) offered to have his car transported back to our dealership for *** ***’s convenienceWhen the car was transported back to Koons Sterling Ford we had it washed and vacuumed and filled the fuel tank .** *** dropped his *** off to us on 09-29-(we provided a loaner car to him) for an oil leak, we are currently working on the car and have found a leak at the timing cover and also found a hairline crack in the valve cover, as of 10-03-the car is almost complete and we will return to customer .*** *** has an extended warranty with a $deductible, which we will not charge to himWe found that the engine oil level was not below the minimum level and suspect no long term damage to the vehicle
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint:...
[redacted]
I am rejecting this response because:I filed a previous complaint about not being removed from Koon Sterling Ford mailing list after calling them and e-mailing them (Complaint ID: [redacted]). This complaint has been closed but I am still receiving their mail. I received mail from them today (8/09/16) about service coupons.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Refund check has been received.
Regards,
[redacted]
our records indicate that Koons Sterling Ford performed an oil change and tire rotation on 12-16-15 to [redacted] 2014 Ford [redacted] invoice number [redacted] the Revdex.com case states that we left the oil cap loose causing an oil leak, Koons Ford does not believe it would be possible to drive the...
vehicle for 10 month and over 7100 miles if the oil cap was actually left loose without some sign of leakage or oil pressure concern.. Also this vehicle according to [redacted] was at a [redacted] dealership on 09-25-2016 and it would seem logical that if there were an issue with the oil cap or a leak that it would have been noted.Due to the circumstances noted above Koons Ford is not accepting responsibility for the above mentioned complaint and request for $400.00 .
To whom it may concern, This was an accounting error, We did call the customer today, and took care of this issue, we mailed him a check for the battery his purchased and closed the case with him. we apologies for the delay, we never do business this way and always live up to our promises, and...
we apologize to the lack of response and are taking steps immediately to remove the client
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:I filed a previous complaint about not being removed from Koon Sterling Ford mailing list after calling them and e-mailing them (Complaint ID: [redacted] )This complaint has been closed but I am still receiving their mailI received mail from them today (8/09/16) about service coupons Regards, [redacted] ***
our records indicate that Koons Sterling Ford performed an oil change and tire rotation on 12-16-to [redacted] Ford [redacted] invoice number [redacted] the Revdex.com case states that we left the oil cap loose causing an oil leak, Koons Ford does not believe it would be possible to drive the vehicle for month and over miles if the oil cap was actually left loose without some sign of leakage or oil pressure concernAlso this vehicle according to [redacted] was at a [redacted] dealership on 09-25-and it would seem logical that if there were an issue with the oil cap or a leak that it would have been noted.Due to the circumstances noted above Koons Ford is not accepting responsibility for the above mentioned complaint and request for $
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Refund check has been received Regards, [redacted] ***
this item has been handled and paperwork is in motion
To help put this Revdex.com case into perspective it will help to provide a timeline of what has happened to this ford ***.The car came to Koons Sterling Ford on 06-26-with customer stating there is an oil leak at the front engine cover, we performed a repair on repair order ***,
we resealed the front timing cover and oil pan to stop the oil leak, the car was completed and picked up on 06-28-2017.Sometime between 06-30-and 07-01-*** *** contacted Koons Sterling Ford to and indicated that he was having problems with the car, we recommended he try to find a shop that could look at his car and report back to us as he was approxmiles from Koons Sterling FordThe service Director *** *** of *** Ford in Newport News Virginia called John B*** at Koons Sterling Ford and indicated that *** ***s *** had a belt, tensioner and Idler pulley failing and that it may have been related to work that Koons Sterling had recently doneMrB*** told MrFitzgerald to please take care of the customers repair and that Koons would pay for the repair .*** *** was notified of the situation and indicated that it would be hard for him to go back down to pick his car up since it was miles away from his home in Sterling VaDuring the call we (Koons Sterling Ford) offered to have his car transported back to our dealership for *** ***’s convenienceWhen the car was transported back to Koons Sterling Ford we had it washed and vacuumed and filled the fuel tank .** *** dropped his *** off to us on 09-29-(we provided a loaner car to him) for an oil leak, we are currently working on the car and have found a leak at the timing cover and also found a hairline crack in the valve cover, as of 10-03-the car is almost complete and we will return to customer .*** *** has an extended warranty with a $deductible, which we will not charge to himWe found that the engine oil level was not below the minimum level and suspect no long term damage to the vehicle
[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
Complaint:...
[redacted]
I am rejecting this response because:I filed a previous complaint about not being removed from Koon Sterling Ford mailing list after calling them and e-mailing them (Complaint ID: [redacted]). This complaint has been closed but I am still receiving their mail. I received mail from them today (8/09/16) about service coupons.
Regards,
[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Refund check has been received.
Regards,
[redacted]
we apologize to the lack of response and are taking steps immediately to remove the client.
our records indicate that Koons Sterling Ford performed an oil change and tire rotation on 12-16-15 to [redacted] 2014 Ford [redacted] invoice number [redacted] the Revdex.com case states that we left the oil cap loose causing an oil leak, Koons Ford does not believe it would be possible to drive the...
vehicle for 10 month and over 7100 miles if the oil cap was actually left loose without some sign of leakage or oil pressure concern.. Also this vehicle according to [redacted] was at a [redacted] dealership on 09-25-2016 and it would seem logical that if there were an issue with the oil cap or a leak that it would have been noted.Due to the circumstances noted above Koons Ford is not accepting responsibility for the above mentioned complaint and request for $400.00 .
To whom it may concern, This was an accounting error, We did call the customer today, and took care of this issue, we mailed him a check for the battery his purchased and closed the case with him. we apologies for the delay, we never do business this way and always live up to our promises, and...
we will always do.