Bay View Railing & Ornamental

Bay View Railing and Ornamental Incserves several hundred customers each year by providing quality, custom made railings, gates, fences, and other metalwork.We pride ourselves in giving the customer what they want after presenting the most options in designs and colorsMy initial meeting with Ms [redacted] I presented many options including the style which we have manufacturedThe railing is a basic "stick" style, legs and top rail onlyI had suggested the inch square material as this is very fitting for elderly to hand grasp and because this is their main reason for the railingI thought this was the style Ms [redacted] wanted The proposal/ contract we forwarded to Ms [redacted] reflected this design and color and was approved, signed, and down payment forwarded to Bay View RailingOnly after receiving the signed contract did we manufacture this railingIt does meet all details of the contract.We have been given awards by Angies List almost every year and again pride ourselves by giving our customers "a custom quality product at a reasonable price".We propose options to clear this unfortunate misunderstanding: A) Bay View Railing will remove the scrolls from current railing and recoat with a "different" silver coating and then install as originally agreed uponWe will NOT change the posts and/ or top rail howeverThis would also require payment in full on day of installationB) We will refund the complete down payment to Ms [redacted] and no other items or service will be due by Bay View Railing.We had been discussing options with Ms [redacted] and are very surprised at this complaint.Again, with hundreds of satisfied customers per year, we strive for complete customer satisfaction.Chris VP of Bay View Railing Co

This response is in regards to the complaint of our customer, [redacted] .Bay View Railing Cooffers a top quality product with professional sales and service and we strive for complete customer satisfaction.In consideration of the issue Thiesen has with where we installed the railing, we agree to waive the final payment for this railing.As we wrote earlier, we were in the works of coming to terms with Thiesen and we had already come to this conclusion here at Bay View Railing Cobefore this complaint was sent to Revdex.com.We also feel this was an unwarranted complaint

Thank you - if you could please email a final invoice that shows you've waived final payment (for my records) I would appreciate it