To Whom it May Concern:This issue has been resolved with the consumer as of January 5, We did not have a record of this consumer's original complaint in our system and when notified by Revdex.com of the issue, we immediately resolved by sending a refund for the purchase price and coupon value which should be received within business days.Colleen M***Senior Manager, Consumer Relations, Bayer Consumer Health
We looked into this immediately and realized that we had the consumer request in our database but the refund process had not been completedWe apologize for this miss on our partWe are very sorry for this inconvenience as this does not represent the kind of service we want our consumers to
receiveA check for $was sent to this consumer on 12/1/
A third party vendor responsible for sending the refund check to consumer did not send the refund as expectedBayer Consumer Relations department is refunding the consumer directly with our apologies for the miscommunication and delay in providing the refundA check was processed on 11/22/and
consumer should receive the check the week of November 28.Colleen M***SrManager, Consumer RelationsBayer Consumer Health
We received your letter on 19-OCT-2015. Based on the consumer contact information provided on this letter we have contacted the consumer, [redacted] twice. The first contact was made on 20-OCT-2015, [redacted] advised that she was at work and unable to speak with us, a call back...
was arranged for today 22-Oct-2015. When [redacted] was contacted today she did not answer and a voicemail was left for her to recontact us at her earliest convenience. I have scheduled another recontact for Monday 26-Oct-2015. Please advise if you need any further contact regarding this consumer. Thank you for your time, [redacted]Bayer Healthcare Consumer Adviser
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
but I Have Not Received the Check Yet, so I Don't Really Want To accept It Until I do.
Regards,
[redacted]
I looked into this case and a refund check was processed for this consumer on 11/29/2016. We apologize for the delay in processing the refund check and trust that the consumer has, by now, received the compensation due to them. Colleen M[redacted]Senior Mgr. Consumer RelationsBayer Consumer Health
This complaint has been forwarded to Bayer Animal Health for resolution. The complaint was received by Bayer Consumer Health and we are unable to assist you as this is not one of our products.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Consumer was sent a replacement device on October 3, 2017 following an escalation process prompted by the consumer's call to us on 9/18/17. We will be following up with the consumer to ensure the replacement device was received.
To Whom it May Concern:This issue has been resolved with the consumer as of January 5, 2017. We did not have a record of this consumer's original complaint in our system and when notified by Revdex.com of the issue, we immediately resolved by sending a refund for the purchase price and coupon value which...
should be received within 10 business days.Colleen M[redacted]Senior Manager, Consumer Relations, Bayer Consumer Health
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
To Whom it May Concern:This issue has been resolved with the consumer as of January 5, We did not have a record of this consumer's original complaint in our system and when notified by Revdex.com of the issue, we immediately resolved by sending a refund for the purchase price and coupon value which should be received within business days.Colleen M***Senior Manager, Consumer Relations, Bayer Consumer Health
We looked into this immediately and realized that we had the consumer request in our database but the refund process had not been completedWe apologize for this miss on our partWe are very sorry for this inconvenience as this does not represent the kind of service we want our consumers to
receiveA check for $was sent to this consumer on 12/1/
A third party vendor responsible for sending the refund check to consumer did not send the refund as expectedBayer Consumer Relations department is refunding the consumer directly with our apologies for the miscommunication and delay in providing the refundA check was processed on 11/22/and
consumer should receive the check the week of November 28.Colleen M***SrManager, Consumer RelationsBayer Consumer Health
We received your letter on 19-OCT-2015. Based on the consumer contact information provided on this letter we have contacted the consumer, [redacted] twice. The first contact was made on 20-OCT-2015, [redacted] advised that she was at work and unable to speak with us, a call back...
was arranged for today 22-Oct-2015. When [redacted] was contacted today she did not answer and a voicemail was left for her to recontact us at her earliest convenience. I have scheduled another recontact for Monday 26-Oct-2015. Please advise if you need any further contact regarding this consumer. Thank you for your time, [redacted]Bayer Healthcare Consumer Adviser
The refund of $18.00 was sent on Monday, May 11th to her mother. All other issues in the complaint were addressed.[redacted]
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
but I Have Not Received the Check Yet, so I Don't Really Want To accept It Until I do.
Regards,
[redacted]
I looked into this case and a refund check was processed for this consumer on 11/29/2016. We apologize for the delay in processing the refund check and trust that the consumer has, by now, received the compensation due to them. Colleen M[redacted]Senior Mgr. Consumer RelationsBayer Consumer Health
This complaint has been forwarded to Bayer Animal Health for resolution. The complaint was received by Bayer Consumer Health and we are unable to assist you as this is not one of our products.
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Consumer was sent a replacement device on October 3, 2017 following an escalation process prompted by the consumer's call to us on 9/18/17. We will be following up with the consumer to ensure the replacement device was received.
To Whom it May Concern:This issue has been resolved with the consumer as of January 5, 2017. We did not have a record of this consumer's original complaint in our system and when notified by Revdex.com of the issue, we immediately resolved by sending a refund for the purchase price and coupon value which...
should be received within 10 business days.Colleen M[redacted]Senior Manager, Consumer Relations, Bayer Consumer Health
[A...
default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]