Bayes, Neal D Dds

Contact Name and Title: [redacted] Office Mgr Contact Phone: [redacted] Contact Email: [redacted] @sbcglobal.net Patient seen 2/1/Insurance submitted Incorrect Insurance codes corrected 2/16/ Insurance paid 3/3/and refund of $was issued to patient We called the phone number on file and received recording "This person can not be reached at the moment" and hangs up Patients are only responsible for what they are contracted by their insurance company to payWe are contracted to collect this at time of service According to our incoming call records, there were no messages left from this patient This seems to be a misunderstandingWe corrected our errors, and refunded overcharge in a timely manner

Contact Name and Title: [redacted] Office Mgr.
Contact Phone: [redacted]
Contact Email: [redacted]@sbcglobal.net
Patient seen 2/1/16. Insurance submitted.
Incorrect Insurance codes corrected 2/16/16.
Insurance paid 3/3/16 and refund of $6.40 was issued to patient.
We called the phone number on file...

and received recording "This person can not be reached at the moment" and hangs up.
Patients are only responsible for what they are contracted by their insurance company to pay. We are contracted to collect this at time of service.
According to our incoming call records, there were no messages left from this patient.
This seems to be a misunderstanding. We corrected our errors, and refunded overcharge in a timely manner.

This matter has been resolved. The business manager at [redacted] Dentistry has been great in correcting this problem. It is understood this is not only a clerical error, but, a communication breakdown between consumer and the dental office. I am extremely happy with the results and [redacted] Dentistry. I will continue to seek out there help with future dental work. Very Respectfully,[redacted]