Bayit Home Automation Corp.

Hello,We would like to replace all cameras as soon as possible please have the customer call [redacted] and ask for AnthonyI will get the information we need and can send the replacements out as early as tomorrowThank you for your timeRegards,Anthony

Complaint: [redacted] I am rejecting this response because:They did not call me and there is no message on my voice mail. Regards, [redacted] ***

[A default letter is provided here which indicates your
acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** Please send me instructions to mail back the two cameras

[A default letter is provided here
which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We have sent a check to the customer for complaint ID ***We have refund the purchase price of $
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Please advise if there is anything else we need to do to get this resolved

Hello,Unfortunately we are not able to give you your money back on this purchaseThis product was not purchased from us it was purchased from ***, they would need to issue the refundAdditionally this product was purchased more then year agoIf you need assistance in getting the device up
and running please call *** and speak to Rick, he can help you get the device working

Hi,
If the customer wants to return the item, please have have them contact me via email*** with Revdex.com complaint in the subject lineI will be happy to assist him with a refund

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** *** Please send me instructions to mail back the two cameras

We have attempted to contact the customer and left a voicemail, we will try again today.

We have contacted the customer again and are working to resolve any issues with the customer is experiencing with the product.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
The company representative called me on 10/17/2017 and provided a return shipping label and they will ship me a new camera. I boxed up the camera today with the provided shipping label and dropped off at the post office.
Regards,
[redacted]

Hi,If the customer wants to return the item, please have have them contact me via email. [redacted] with Revdex.com complaint in the subject line. I will be happy to assist him with a refund.

Complaint: [redacted]
I am rejecting this response because:They did not call me and there is no message on my voice mail.
Regards,
[redacted]

We have sent a check to the customer for complaint ID [redacted].We have refund the purchase price of $65.Please advise if there is anything else we need to do to get this resolved.

Hello,We would like to replace all 3 cameras as soon as possible please have the customer call [redacted] and ask for Anthony. I will get the information we need and can send the replacements out as early as tomorrow. Thank you for your time. Regards,Anthony.