Beacon Moving did NOT keep their original agreement but charged an additional $to have my property delivered damaged and later than contractedThe owner, Michael, needs to be investigated for improper practices and procedures that appear to scam unsuspecting victimsHe should NOT be allowed to operate without accountability
[redacted] scheduled to move from [redacted] to [redacted] she electronically signed to pbe picked up on February ** we had a delay the day before February [redacted] and had to complete work the [redacted] of February before we can load [redacted] furnitureWe called and explained to [redacted] about the delay and told her that we will be there on the between 8am to 10amWe noticed that [redacted] has more items to move so we gave her the breakdown for her chargesEen though the bed was broken down into pieces you can that on the estimate also the bed was broken down to piecesWe delivered on the [redacted] of February, thats less than the days promised to deliver by [redacted] We never guarantee a delivery day, we give an estimated delivery date not to exceedIf Withers has any damages please contact us at ###-###-#### to resolve a claim
we dont have any missing items in the warehouse, I stated consolidation in regards to delivery not that someone else has your items but we did contact the albany customer just in case and we did look in the warehouse in NJ and FL ! please send me all pictures you have and claims you need to process to my email [redacted] ! adn I did contact you you multiple times you can contact me direct at [redacted] thank you
as you can see in the email that [redacted] attached it clearly states what the bed includes, Queen Bed includes (Mattres Boxspring not headboard) [redacted] had additional items to move from the original list, To move to Las Vegas NV at the rate of $per Cf ($divide by $is 70cf divided by items that averages to cf per items the headboard alone is 20cf ) we explained everything to [redacted] *inard and delivered in a timely mannerWe have no reason to charge anyone unless they add items to the list! [redacted] was charged $additional according to the contract which she agreed with!!!
we have spoke to [redacted] and showed that we have loaded more items and prove more than once that she is wrong regarding her statements ! We delivered in a timely manner and priced this job accordingly !please contact us directly!!!
[redacted] was never lied to and price was given prior to shipping, [redacted] loaded more items (furniture/boxes) to ship to [redacted] **, [redacted] requested a delivery no earlier than days of pick up (102015) and recived her items days from date of pick upThe additional $was for additional items which [redacted] agreed to having! All phone calls are recorded!!! [redacted] received her items with in days requested and no damages at no time was Beacon ever advised that anyone was rude to her!If any one of our Agents/Employees ever spoke to a customer in a demeanor way we would take the necessary actions!
Ms Johnson received a quote for $for a completely different list than the quote she received the day she changed the list which was one day prior to her move, please attached documents to confirm everything we say is correct it was never boxes extra as she claims! We still told her dont move the extra items move only the list for the same priceWe never bait and switch or hold HOSATGE we have been in business for over YEARS and still running STRONG, never were put out of serviceIf any one switched the paper work is [redacted] ...Please review attached document and see that everything I say is correct!
its that people feel empowered behind the internet and can make so much Havoc!i have been trying to reach you on the phone and you dont answer or return my calls!!!everything you stated is and all proof has been sent to [redacted] ! please remove this complaint as yoou can see the consumer is being unreasonable she received more her fair share of discounts! Consumer cannot be reimburse because consumer checked all items on the delivery end signed bill of lading confirming that everything was delivered in good condition, ! Also consumer needed to notify company on delivery date or at a minimum days later but it was never done! Please understand that we took all the necessary actions to make this consumer receive her furniture in a timely professional manner!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The attached itemized list is what they were supposed to pick up but the driver David left once he saw the furniture saying it was more than what was on the itemized listHe did indeed say he would only take itemsWhen I placed this reservation with Beacon I advised Tatiana that I was in [redacted] and I would be present for the delivery not the pick upBeacon refused to take the itemized list of furniture attached because the furniture was too big and they did not have enough room on a fully loaded truck at the time of pick upI can indeed provide you with a notarized statement that this is what happened on the day of pick upNow I have paid another company $4,to make this move for me due to Beacon Moving and Storage's refusal to pick up my furniture per the contractThe driver David drove off without saying anything to my representative at the houseThis is why I am requesting a full refund of my deposit as I do not have $1,to give to a company for services not renderedEspecially when I was forced to retain the services of another company to do what Beacon refused to doI would not have retained the services of another company to pay any additional monies for something they agreed to doBeacon refused to make the move per the contract, this is why I am paying someone else for the same services I requested from Beacon Moving & Storage [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I we explained before that Ms [redacted] had additional items to haul, also her inventory was not the same! we did infact provide her with a $discount ! even though we felt that it was not necessary, but nevertheless we were hoping that it will solve the complaint! we have delivered in a timely manner and provided excellent service ! we feel and believe that there is no more to do !
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your business does not follow thru what was promised and the bill of ladling you can tell more items were not loaded to what was stated That is just silly Your customer service and support is subpar and will not accept it and will keep stating that the issue needs to be resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
*** [redacted] , we have spoken to *** [redacted] on many occasions and are aware of his complaint..We have made all attempts to see if by any chance any one else received a different mattress, we label everything and the mattress delivered to *** [redacted] has/had his name and information*** [redacted] claims something that is hard to solveOne because his name was on those mattresses, second we have contacted every possible customer that was consolidated with his shipment on pick up and delivery and checked every corner in our terminal in Linden NJ! We have contacted the claim and explained the situation and they informed us that there is nothing to do because of the fact that he did receive mattress and box spring with his name on it....And for the note we have contacted *** [redacted] numerous times its not like we never called him back!He is very welcome to call us back from to at ###-###-#### somebody will always pick up and attend his issues but they have to hold ground we move approximately people a month and this situation is fairly odd!
[redacted] received service to move from MA to TN she called on and requested for her furniture to be delivered after one month of being in storageWe explained that it could take upto business days to deliver as its stated in the emails that were sent to her before leaving a depositWhen shipment was loaded [redacted] received and email that the shipment should arrive Saturday or Sunday 12016, and that driver will call her hours prior to deliveryWe did get a phone call from [redacted] asking where her shipment is, we explained that its been loaded and should arrive between 2/ [redacted] and We decided to unload the shipment from the trailer and only because our dispatcher did email [redacted] datesWe unloaded everything into storage and reloaded the following week for delivery, [redacted] was very upset at the fact that she didn't receive her shipment 12016! If there is any damages we haven't received any information (please email all damages to [redacted] and it will be handled promptly)Regarding the long carry it was emailed and explained on pick that we need to haul everything with foot trucks and [redacted] signed and agreed that there is access to a foot truck (signed on the long distance information sheet) [redacted] total estimate $962.50Total Move paid $/ plus ($150) the additional service we needed to perform to complete delivery!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I never sugned the credit card authorizationI never signed the contractI informed this company of my disability so that I could get help with the contractI advised and recorded each and every conversationI notified this company numerous times that I was cancelling this moveThe inly ones yelling were company representitives as undicated by the "apology" email from "Joe", which I did not requestI wanted my money back less than hours of speaking with ChristineThey even got the city wrong, which is indicative of thier service and competenceMichael called me yesterday when I had others in the cabHe said he recieved confirmation via emailThe only confirmation was sent by the company to me and I IMMEDIATELY cancelled via email stating the communications were too poor, did not confirm our conversation accurately and a complaint had been filed with the DOT, which it has and I will be pursuingAlmost every review of this company says the same thing and specifically names the individuals I spoke toI ONLY mentioned my disabiloty to receive assistance with the contract and when Joe began yelling at me telling me tiny print in an email stating it was bindingThere is no place called Baltimore NY to my knowledgeHow difficult would it have been for this company to do the right thing and return my money? Each phone call and email has been saved and will be forwarded to the proper investigating authoritiesChristine even asked me to sign a credit authorization for the reservation and I refused, stating and writing that I was cancellingI have since hired reputable movers and have experienced no issue with themThe misrepresentations in this company's response are gross and inexcusableI will also be following up with the Consumer Fraud Protecyion Unit in NYIt is not just about the moneyIt is about ethical behavior In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [In my original complaint I stressed that my inventory was not different from what was given at the time of the quote , the exact inventory given was picked up, I have called and spoke to the dispatcher who was not very helpful in resolving my issue, I do however agree that my items was finally delivered and I still had to pay an additional $75.00 to the driver in order to get my belongings, the driver called me and gave me 2 days notice that he will be delivering and then called on the at of delivery -(after I made arrangements to leave work early to meet them to be told that they would not be able to delivery my property. I was also told by Michael who stated that he was the owner that he would look into the matter of the overcharge and he never called back. I did in fact speak to a representative and he did take 200.00 off the elevated price which does not equate to the fact that I was double charged for the service ] In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
[redacted] spoke to Christine and received an estimate to move from Baltimore NY to Charleston SC on April [redacted] she is stating that she is legally blind and disabled! We did sent her a contract stating that all deposits are not refundable! Michael spoke to her after the conversation with Joe which was not as stated by [redacted] (joe never raised his voice and never hung up the phone on her / all conversation are recorded and we did listen to the conveersation) where both [redacted] and Michael had an understanding that she will give us a chance and we will show her the commitment and service we will provide her! Also we had Joe send her a personal email that he apologizes if she thinks that he may of been rude which he wasnt! Also we had Lucianna send her an email confirming the pick up date and time and explaining she can everything with her CC as she requested! Michael also mentioned that he will contact her the following week to see if there is anything else he can help her withWhen he did she again was very loud and aggressive stating again that she is a lawyer and she is legally blind and that we are trying to take advantage of her! [redacted] already disputed the charges with her CC company we will answer appropriately!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.The moving company delivered my belongings 7-*-at 4:pm Thank you very very much for your help Sincerely, [redacted]
[redacted] received a quote for $and the final bill is $a difference of $we had items to pick and we actually picked up items but the inventory was very small items and some were broken down to multiple items so the size of the shipment only escalated by CF ! [redacted] [redacted] requested delivery on 7/*/but we always explain that we have upto days to deliver to West coast shipments which was indicated in the paper work DELIVERY WINDOWS: We will be in the process of planning your move from your earliest delivery date possible Average delivery times are: 1-business days within the same coast, 3-business days East coast ? Mid west and west coast 7-business days for cross country deliveriesYou will be contacted by our dispatch department at least 24-hours prior to your pick up dateThe driver will be contacting you 12-hours in advance of his arrivalRead about your Rights & Responsibilities.Read about Ready to Move This IS A Statement from Beacons confirming we have looked over the Order for Serviceall this information was explained and emailed as confirmation, we can never guarantee an exact delivery date on an interstate move we need a windows, because we consolidate our shipments along a route to provide the cheapest possible service for the space required.We do apologize for any inconvenience but we will never commit to an exact delivery date! Shipment was delivered July [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I totally dis-agree with the response provided by Beacon/BrianAgain some more liesI never denied that I had items, little more than what they have estimated, since they never visit the place to estimate before picking up the thingsI called them on all the dates they have provided me that they will deliver my goods, on Sept *, Sept [redacted] Sept *, Sept *, Sept **, Sept **, Sept **, Sept **, Sept [redacted] On none of these they have told me that, my stuff was sent on [redacted] and nothing about the breakdown for daysIt's only now through this email message that They are telling me, again another lieThis company is just full of liesWhen I called on Sept [redacted] the dispatch staff lady tole me that my things were not sent, it will be sent following week and asked me to call them on Sept *, When I called them on that day, they told me that it will be picked up on Sept [redacted] and will be sent to PAWhen I called them on Sept *, the answer I got was that, it was picked on Sept [redacted] and they told me that we it should be delivered on weekendAgain when I called them on Sept [redacted] they told me that, It's dispatched and will be delivered soonAgain when I called them on Sept [redacted] they told me that I will get it soon and after begging them many times to provide the Contact number to verify, they finally gave me the drivers contact noDriver didn't pickup the call on Sept [redacted] when I called himWhen I called him the next dayHe clearly told me that it was picked up only on Sun Sept [redacted] and the driver himself told me that, people working in this company are all lairs, don't believe them, they always lie to everyone and I am fed up of this company, they are making me to drive around like crazyI had to follow up with the driver almost every day and he was kind enough to deliver the goods to me on Sept [redacted] at MidnightI am thankful to the driverWhen I called the Dispatch team so many time, they didn't even had courtesy to say sorry for all these issuesI believe they might be recording all the calls that they getRequest you to please get the recordings and verify which will confirm what I am saying Also I called them 2-times about the damaged and missing itemsThe Lady at the dispatch department told me that they will check for the missing item and call me, which they never didI also asked them about the damaged items, initially they asked me to directly contact the insurance company and raise a claim As per this response, I will call Brian and see what he has to update me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Order # [redacted] P [redacted] This order number is associated with [redacted] , total move is $not $2000.00! No one is allowed to move any extraordinary articles such as diamonds, gold, expensive jewelry unless its properly documented so we can prepare the proper packaging for itAlso why will someone put jewelry in a moving box without declaring itEveryone can state that my diamond ring, rolex watch is stolen !!!! All contracts state that all extraordinary items need to be declared !!! We never open any box all of our guys are checked and screened prior to working with us !!!
Beacon Moving did NOT keep their original agreement but charged an additional $to have my property delivered damaged and later than contractedThe owner, Michael, needs to be investigated for improper practices and procedures that appear to scam unsuspecting victimsHe should NOT be allowed to operate without accountability
[redacted] scheduled to move from [redacted] to [redacted] she electronically signed to pbe picked up on February ** we had a delay the day before February [redacted] and had to complete work the [redacted] of February before we can load [redacted] furnitureWe called and explained to [redacted] about the delay and told her that we will be there on the between 8am to 10amWe noticed that [redacted] has more items to move so we gave her the breakdown for her chargesEen though the bed was broken down into pieces you can that on the estimate also the bed was broken down to piecesWe delivered on the [redacted] of February, thats less than the days promised to deliver by [redacted] We never guarantee a delivery day, we give an estimated delivery date not to exceedIf Withers has any damages please contact us at ###-###-#### to resolve a claim
we dont have any missing items in the warehouse, I stated consolidation in regards to delivery not that someone else has your items but we did contact the albany customer just in case and we did look in the warehouse in NJ and FL ! please send me all pictures you have and claims you need to process to my email [redacted] ! adn I did contact you you multiple times you can contact me direct at [redacted] thank you
as you can see in the email that [redacted] attached it clearly states what the bed includes, Queen Bed includes (Mattres Boxspring not headboard) [redacted] had additional items to move from the original list, To move to Las Vegas NV at the rate of $per Cf ($divide by $is 70cf divided by items that averages to cf per items the headboard alone is 20cf ) we explained everything to [redacted] *inard and delivered in a timely mannerWe have no reason to charge anyone unless they add items to the list! [redacted] was charged $additional according to the contract which she agreed with!!!
we have spoke to [redacted] and showed that we have loaded more items and prove more than once that she is wrong regarding her statements ! We delivered in a timely manner and priced this job accordingly !please contact us directly!!!
[redacted] was never lied to and price was given prior to shipping, [redacted] loaded more items (furniture/boxes) to ship to [redacted] **, [redacted] requested a delivery no earlier than days of pick up (102015) and recived her items days from date of pick upThe additional $was for additional items which [redacted] agreed to having! All phone calls are recorded!!! [redacted] received her items with in days requested and no damages at no time was Beacon ever advised that anyone was rude to her!If any one of our Agents/Employees ever spoke to a customer in a demeanor way we would take the necessary actions!
Ms Johnson received a quote for $for a completely different list than the quote she received the day she changed the list which was one day prior to her move, please attached documents to confirm everything we say is correct it was never boxes extra as she claims! We still told her dont move the extra items move only the list for the same priceWe never bait and switch or hold HOSATGE we have been in business for over YEARS and still running STRONG, never were put out of serviceIf any one switched the paper work is [redacted] ...Please review attached document and see that everything I say is correct!
its that people feel empowered behind the internet and can make so much Havoc!i have been trying to reach you on the phone and you dont answer or return my calls!!!everything you stated is and all proof has been sent to [redacted] ! please remove this complaint as yoou can see the consumer is being unreasonable she received more her fair share of discounts! Consumer cannot be reimburse because consumer checked all items on the delivery end signed bill of lading confirming that everything was delivered in good condition, ! Also consumer needed to notify company on delivery date or at a minimum days later but it was never done! Please understand that we took all the necessary actions to make this consumer receive her furniture in a timely professional manner!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The attached itemized list is what they were supposed to pick up but the driver David left once he saw the furniture saying it was more than what was on the itemized listHe did indeed say he would only take itemsWhen I placed this reservation with Beacon I advised Tatiana that I was in [redacted] and I would be present for the delivery not the pick upBeacon refused to take the itemized list of furniture attached because the furniture was too big and they did not have enough room on a fully loaded truck at the time of pick upI can indeed provide you with a notarized statement that this is what happened on the day of pick upNow I have paid another company $4,to make this move for me due to Beacon Moving and Storage's refusal to pick up my furniture per the contractThe driver David drove off without saying anything to my representative at the houseThis is why I am requesting a full refund of my deposit as I do not have $1,to give to a company for services not renderedEspecially when I was forced to retain the services of another company to do what Beacon refused to doI would not have retained the services of another company to pay any additional monies for something they agreed to doBeacon refused to make the move per the contract, this is why I am paying someone else for the same services I requested from Beacon Moving & Storage [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I we explained before that Ms [redacted] had additional items to haul, also her inventory was not the same! we did infact provide her with a $discount ! even though we felt that it was not necessary, but nevertheless we were hoping that it will solve the complaint! we have delivered in a timely manner and provided excellent service ! we feel and believe that there is no more to do !
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your business does not follow thru what was promised and the bill of ladling you can tell more items were not loaded to what was stated That is just silly Your customer service and support is subpar and will not accept it and will keep stating that the issue needs to be resolved In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
*** [redacted] , we have spoken to *** [redacted] on many occasions and are aware of his complaint..We have made all attempts to see if by any chance any one else received a different mattress, we label everything and the mattress delivered to *** [redacted] has/had his name and information*** [redacted] claims something that is hard to solveOne because his name was on those mattresses, second we have contacted every possible customer that was consolidated with his shipment on pick up and delivery and checked every corner in our terminal in Linden NJ! We have contacted the claim and explained the situation and they informed us that there is nothing to do because of the fact that he did receive mattress and box spring with his name on it....And for the note we have contacted *** [redacted] numerous times its not like we never called him back!He is very welcome to call us back from to at ###-###-#### somebody will always pick up and attend his issues but they have to hold ground we move approximately people a month and this situation is fairly odd!
[redacted] received service to move from MA to TN she called on and requested for her furniture to be delivered after one month of being in storageWe explained that it could take upto business days to deliver as its stated in the emails that were sent to her before leaving a depositWhen shipment was loaded [redacted] received and email that the shipment should arrive Saturday or Sunday 12016, and that driver will call her hours prior to deliveryWe did get a phone call from [redacted] asking where her shipment is, we explained that its been loaded and should arrive between 2/ [redacted] and We decided to unload the shipment from the trailer and only because our dispatcher did email [redacted] datesWe unloaded everything into storage and reloaded the following week for delivery, [redacted] was very upset at the fact that she didn't receive her shipment 12016! If there is any damages we haven't received any information (please email all damages to [redacted] and it will be handled promptly)Regarding the long carry it was emailed and explained on pick that we need to haul everything with foot trucks and [redacted] signed and agreed that there is access to a foot truck (signed on the long distance information sheet) [redacted] total estimate $962.50Total Move paid $/ plus ($150) the additional service we needed to perform to complete delivery!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I never sugned the credit card authorizationI never signed the contractI informed this company of my disability so that I could get help with the contractI advised and recorded each and every conversationI notified this company numerous times that I was cancelling this moveThe inly ones yelling were company representitives as undicated by the "apology" email from "Joe", which I did not requestI wanted my money back less than hours of speaking with ChristineThey even got the city wrong, which is indicative of thier service and competenceMichael called me yesterday when I had others in the cabHe said he recieved confirmation via emailThe only confirmation was sent by the company to me and I IMMEDIATELY cancelled via email stating the communications were too poor, did not confirm our conversation accurately and a complaint had been filed with the DOT, which it has and I will be pursuingAlmost every review of this company says the same thing and specifically names the individuals I spoke toI ONLY mentioned my disabiloty to receive assistance with the contract and when Joe began yelling at me telling me tiny print in an email stating it was bindingThere is no place called Baltimore NY to my knowledgeHow difficult would it have been for this company to do the right thing and return my money? Each phone call and email has been saved and will be forwarded to the proper investigating authoritiesChristine even asked me to sign a credit authorization for the reservation and I refused, stating and writing that I was cancellingI have since hired reputable movers and have experienced no issue with themThe misrepresentations in this company's response are gross and inexcusableI will also be following up with the Consumer Fraud Protecyion Unit in NYIt is not just about the moneyIt is about ethical behavior In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [In my original complaint I stressed that my inventory was not different from what was given at the time of the quote , the exact inventory given was picked up, I have called and spoke to the dispatcher who was not very helpful in resolving my issue, I do however agree that my items was finally delivered and I still had to pay an additional $75.00 to the driver in order to get my belongings, the driver called me and gave me 2 days notice that he will be delivering and then called on the at of delivery -(after I made arrangements to leave work early to meet them to be told that they would not be able to delivery my property. I was also told by Michael who stated that he was the owner that he would look into the matter of the overcharge and he never called back. I did in fact speak to a representative and he did take 200.00 off the elevated price which does not equate to the fact that I was double charged for the service ] In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
[redacted] spoke to Christine and received an estimate to move from Baltimore NY to Charleston SC on April [redacted] she is stating that she is legally blind and disabled! We did sent her a contract stating that all deposits are not refundable! Michael spoke to her after the conversation with Joe which was not as stated by [redacted] (joe never raised his voice and never hung up the phone on her / all conversation are recorded and we did listen to the conveersation) where both [redacted] and Michael had an understanding that she will give us a chance and we will show her the commitment and service we will provide her! Also we had Joe send her a personal email that he apologizes if she thinks that he may of been rude which he wasnt! Also we had Lucianna send her an email confirming the pick up date and time and explaining she can everything with her CC as she requested! Michael also mentioned that he will contact her the following week to see if there is anything else he can help her withWhen he did she again was very loud and aggressive stating again that she is a lawyer and she is legally blind and that we are trying to take advantage of her! [redacted] already disputed the charges with her CC company we will answer appropriately!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved.The moving company delivered my belongings 7-*-at 4:pm Thank you very very much for your help Sincerely, [redacted]
[redacted] received a quote for $and the final bill is $a difference of $we had items to pick and we actually picked up items but the inventory was very small items and some were broken down to multiple items so the size of the shipment only escalated by CF ! [redacted] [redacted] requested delivery on 7/*/but we always explain that we have upto days to deliver to West coast shipments which was indicated in the paper work DELIVERY WINDOWS: We will be in the process of planning your move from your earliest delivery date possible Average delivery times are: 1-business days within the same coast, 3-business days East coast ? Mid west and west coast 7-business days for cross country deliveriesYou will be contacted by our dispatch department at least 24-hours prior to your pick up dateThe driver will be contacting you 12-hours in advance of his arrivalRead about your Rights & Responsibilities.Read about Ready to Move This IS A Statement from Beacons confirming we have looked over the Order for Serviceall this information was explained and emailed as confirmation, we can never guarantee an exact delivery date on an interstate move we need a windows, because we consolidate our shipments along a route to provide the cheapest possible service for the space required.We do apologize for any inconvenience but we will never commit to an exact delivery date! Shipment was delivered July [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I totally dis-agree with the response provided by Beacon/BrianAgain some more liesI never denied that I had items, little more than what they have estimated, since they never visit the place to estimate before picking up the thingsI called them on all the dates they have provided me that they will deliver my goods, on Sept *, Sept [redacted] Sept *, Sept *, Sept **, Sept **, Sept **, Sept **, Sept [redacted] On none of these they have told me that, my stuff was sent on [redacted] and nothing about the breakdown for daysIt's only now through this email message that They are telling me, again another lieThis company is just full of liesWhen I called on Sept [redacted] the dispatch staff lady tole me that my things were not sent, it will be sent following week and asked me to call them on Sept *, When I called them on that day, they told me that it will be picked up on Sept [redacted] and will be sent to PAWhen I called them on Sept *, the answer I got was that, it was picked on Sept [redacted] and they told me that we it should be delivered on weekendAgain when I called them on Sept [redacted] they told me that, It's dispatched and will be delivered soonAgain when I called them on Sept [redacted] they told me that I will get it soon and after begging them many times to provide the Contact number to verify, they finally gave me the drivers contact noDriver didn't pickup the call on Sept [redacted] when I called himWhen I called him the next dayHe clearly told me that it was picked up only on Sun Sept [redacted] and the driver himself told me that, people working in this company are all lairs, don't believe them, they always lie to everyone and I am fed up of this company, they are making me to drive around like crazyI had to follow up with the driver almost every day and he was kind enough to deliver the goods to me on Sept [redacted] at MidnightI am thankful to the driverWhen I called the Dispatch team so many time, they didn't even had courtesy to say sorry for all these issuesI believe they might be recording all the calls that they getRequest you to please get the recordings and verify which will confirm what I am saying Also I called them 2-times about the damaged and missing itemsThe Lady at the dispatch department told me that they will check for the missing item and call me, which they never didI also asked them about the damaged items, initially they asked me to directly contact the insurance company and raise a claim As per this response, I will call Brian and see what he has to update me In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Order # [redacted] P [redacted] This order number is associated with [redacted] , total move is $not $2000.00! No one is allowed to move any extraordinary articles such as diamonds, gold, expensive jewelry unless its properly documented so we can prepare the proper packaging for itAlso why will someone put jewelry in a moving box without declaring itEveryone can state that my diamond ring, rolex watch is stolen !!!! All contracts state that all extraordinary items need to be declared !!! We never open any box all of our guys are checked and screened prior to working with us !!!