BAYLOR MEDICAL CENTER OF GRAPEVINE

We sent our first statement to Ms [redacted] on 6/21/showing a balance of $1,She mailed in correspondencerequesting a payment plan of $a monthA specialist, [redacted] called her on 7/15/and left a message to discusspayment plan optionsFrom the records notated there was not a call backWe sent additional statements on 7/31and 9/9/and placed an auto-dialer call on 9/2/with no responseThe patient was making $50/month paymentsbefore the account was auto assigned to the pre-collect agencyI have removed the account from this agency and setthe account up on a payment plan for $a monthThe patient will received a new statement showing the paymentplan has been sand the statement will be from our office and not Doctor's Reporting ServiceI do apologize for theconfusion

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this does not resolve my dispute
Please enter your reason(s) for rejecting the business response below
Regards,
*** ***
I would like confirmation that the issue of payment for my account has been resolved and that my balance owed to Baylor is $

I received the Revdex.com complaint number referenced above regarding your Baylor GrapevineaccountI have reviewed the complaint and your account and the balance is $In reviewingthe account it looks like when Medicare was rebilled in February, the proper adjustmentswere not appliedThis has been correctedI am enclosing an itemized statement showing the$balance for your recordsI do apologize for and confusion and frustration this may havecaused.Sincerely,

We sent our first statement to Ms. [redacted] on 6/21/15 showing a balance of $1,000.76. She mailed in correspondencerequesting a payment plan of $50 a month. A specialist, [redacted] called her on 7/15/15 and left a message to discusspayment plan options. From the records notated there was not a call...

back. We sent 2 additional statements on 7/31and 9/9/15 and placed an auto-dialer call on 9/2/15 with no response. The patient was making $50/month paymentsbefore the account was auto assigned to the pre-collect agency. I have removed the account from this agency and setthe account up on a payment plan for $50 a month. The patient will received a new statement showing the paymentplan has been ser-up and the statement will be from our office and not Doctor's Reporting Service. I do apologize for theconfusion.