Baymiller, Bill Construction

Initial Business Response / [redacted] (1000, 8, 2015/02/19) */ As stated [redacted] signed up for a trial of our Pc Optimization software with PC Tech Support servicesThe terms of service stated that this was a trial membership and if not cancelled before the end of the trial period the full membership price would be chargedHowever this membership does come with a money back guarantee, therefore a refund in the amount of $was given today 2/19/Ref# [redacted] We are sorry that our services did not meet your Pc related needs

Initial Business Response / [redacted] (1000, 5, 2015/02/04) */ Contact Name and Title: [redacted] Contact Phone: [redacted] Contact Email: [redacted] Our records show that you signed up for a trial of our Tech Support services when you signed up for our Speeditup Checkup PC optimization softwareYour linformation was sent to the email provided: [redacted] However we received your membership cancellation request via email on 1/25/and a refund was issued in the amount of $on that date with an additional $refunded today 2/4/We are sorry that our services did not meet your PC related needs

Initial Business Response /* (1000, 5, 2015/06/11) */
Contact Name and Title***, Preside
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@microsmartsllc.com
Dear Revdex.com,
There are two victimsIt includes *** *** and our company due to someone fraudulently using
his bank card
He is correct, when he notified us that his credit card was falsely usedWe immediately issued credit
However, whoever has his credit card used his card again the next month
So we told him that we would issue a credit to have bankHe told us that he closed his bank account
Our credit card company told us to not send payment other than the way we collected it as we can take further lossCharge Banks, etc
However, due to this unique situation we will take the risk of the additional loss and we will be mailing *** *** a check in the amount of $
This check will be sent out hours after this message
Identity Theft is such a horrible crimeWe hope that *** can stop who ever is using his credit
Initial Consumer Rebuttal /* (2000, 7, 2015/06/12) */
(The consumer indicated he/she ACCEPTED the response from the business.)
Final Consumer Response /* (2000, 22, 2015/07/27) */
(The consumer indicated he/she ACCEPTED the response from the business.)
I do not know when you mailed the first mailed the check, but, as of today, July 27th at 3:20pm, I have not received itSorry for the continuing sagaYour suggestion of using PayPal is perfectly fine with meI did not realize it was available in this case I will be on the lookout for it
Thanks very much
*** ***
Final Business Response /* (4000, 20, 2015/07/27) */
Dear *** ***,
We mail out a check to your address for $
*** ***
DAY PHONE: XXX XXX-XXXX
ADDRESS: ***
*** PHONE: ***
EMAIL: ***
Instead of re-sending check, we would really like this matter closed today
*** we send you $via PayPal?
We can send it to your email address and paypal makes it really easy to collect payment
Best Regards,
***,
MicroSmarts LLC
***

Initial Business Response /* (1000, 5, 2015/01/02) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
We received your emailed refund request on 12/31/2014. Unfortunately we were closed New Years Eve and...

New Years day. We opened back up today 1/2/2015. You signed up for our 5 day Speeditup Checkup promotion on 12/22/2014. In the terms it stated 79.95 would be charged after the trial. As you stated this promotion came with a 30 day money back guarantee. Therefore a credit was issued back to your credit card today 1/2/2015 in the amount of $79.95. An email confirmation was also sent to the email address on file. We are sorry our service did not meet your PC related needs.
Regards

Initial Business Response /* (1000, 5, 2015/02/04) */
Contact Name and Title: [redacted]
Contact Phone: [redacted]
Contact Email: [redacted]
Our records show that you signed up for a trial of our Tech Support services when you signed up for our...

Speeditup Checkup PC optimization software. Your log-in information was sent to the email provided: [redacted] However we received your membership cancellation request via email on 1/25/2015 and a refund was issued in the amount of $57.77 on that date with an additional $57.77 refunded today 2/4/2015. We are sorry that our services did not meet your PC related needs.

Initial Business Response /* (1000, 8, 2015/02/19) */
As stated [redacted] signed up for a trial of our Pc Optimization software with PC Tech Support services. The terms of service stated that this was a trial membership and if not cancelled before the end of the trial period the full membership...

price would be charged. However this membership does come with a money back guarantee, therefore a refund in the amount of $79.95 was given today 2/19/2015. Ref# [redacted]. We are sorry that our services did not meet your Pc related needs.