Baymont by Wyndham Reviews (%countItem)
Baymont by Wyndham Rating
Address: 11004 Front Beach Rd, Panama City Beach, Florida, United States, 32407-3526
Phone: |
Show more...
|
E-mails: |
Sign in to see
|
Add contact information for Baymont by Wyndham
Add new contacts
My husband and I checked in to the motel advertised as a resort, on July 17,2020 at around 12:30 am. As soon as we open the door there was a roach greeting us. My husband killed it and we moved on. I slept on top of the comforter did not even undo the bed because there was a stain on it. I laid a couple of towels down like on my pillow just in case and I wore my husbands jacket to sleep in. I wake up the next day itching and I have bites all over my left shoulder.I knew they were bed bug bites I decided that I would go to my doctor when vacation was over to confirm. The reason I did not continue to get bit was because we slept in our car for the remainder of our stay. Unfortunately, we were killing roaches the entire time all throughout the room. We did use the room to shower. Once we checked out, I asked to speak with a manager and there was no one available on site. I stressed to the customer service rep the urgency of me needing the manager. She called the manager on the phone and handed it to me. I said hello and she hung up in my face. The customer service rep comes outside and tells me that the manager will contact me back later. So I drove to 3 other resorts with the same company looking for a manager. No one on site. She finally calls me back to say maintenance checked the room and there were no bed bugs or roaches. She said they were going to get a specialist to look at the room and she would contact me back. In the mean time I emailed her photos of all the roaches we killed and the bug bites. She emails me back and said a third party did not find bed bugs or roaches in the room and my request for a refund was denied. As soon as I got home 4 hrs away I went straight to the ER and they confirmed bed bug bites. I emailed the manager my discharge papers and have not heard anything back.
Refund I am requesting a full refund of $695.
Hello,
I am just getting any correspondence on this my apologies for any delays. I have notes on the guest account where I dud speak with the guest upon check out at 9:23am on July 20,2020. I informed Miss *** that we will have to have *** check the room for roaches before we could advise of anything further because when our Team went and check the room they did not find any roaches or bugs and she stated that she was bitten by a bug. *** came and inspected the room and they did not find any bed bugs or roaches in the room at the time of inspection and I called the guest back and communicated this information with her. The guest occupied the room from July 17, 2020 at 11:58pm and checked out on July 20,2020 at 8:45 am and during this time there were no complaints made to us on this matter. I am willing to provide the first night back to the guest of $254.16 but the guest will not be getting the entire amount paid for their stay back. If the guest reported any issues to us we would have ensure that they were moved to another room or another Property had we been informed that they had any issues prior to checking out. Our guest happiness is everything to me as such I would have taken care of this immediately had we been informed.
Kind Regards,
*** .M
Front Office Manager
(The consumer indicated he/she ACCEPTED the response from the business.)
That is understandable I should have said something at first notice instead of waiting. I am accepting of the offer of $254.16
We went online to find a hotel by the beach in Panama City. We found this hotel Ocean Breeze by the Sea using this site and pictures lied! We used this site that showed us we would be right by the beach facing the ocean with a bar next do our hotel, and when we arrived it was nothing what the pictures showed us and we were extremely upset. We refused to check in and said your photos was misleading. The hotel was across the street from the beach, along with the pool across the highway which was not said in the ad. So we demanded a refund they refused so now I am reaching out to the site that mislead us information and we are now out $370. For a room we never stayed in or checked into!!!!!!
We never checked in nor stayed and had to go elsewhere so we want our money back that is rightfully ours because your site was misleading in the photos.
The Hotel is located across from the beach as it states in all *** information. there was no misleading information guest came to the property as stated and choose not to stay. Per hotel policy and it states that if the guest cancels their reservation the same day they forfeit their money. I however have refunded the guest back two nights from there reservation due to them not being satisfied with there accommodations. I apologize that they feel this way but nothing is mislead on anything we have and it clearly states the accommodations and where it is located and the amenities.
(The consumer indicated he/she ACCEPTED the response from the business.)
No your statement is not true, there was no information stated on the site that we used which was not expedia or any other site like that, We used *** which had all the right photos put on the site to seem like we would be right on the beach with a view, pool and etc. Not across the street which is why we were very unhappy and not satisfied because it mislead us completely. Please let me know when my money will be refunded and I can expect it? I appreciate at least some of my money was returned.
Two days my family took cold showers due to no hot water and complained just to be told sorry and told I would be reimbursed through email and was not
I checked in hotel on 6/9/19 and checked out on 6/11/19. I was notified of the issue or notice from management. Left out
I checked into Ocean Breeze o 6/11/19 and checked out on 6/13/19. On 6/12/19 my family and I left the hotel in the afternoon and returned a few hours later. While getting my kids prepared for bed I notice was not hot water and notified front and just was giving a sorry for inconvenince notice. I emailed the company due to no numbers to call. I was emailed back saying I would be discounted for my stay. During checkout the front desk associate stated he was told not to give any discounts
Contact Name and Title: *** FOM
Contact Phone: XXXXXXXXXX
Contact Email: ***@bythesearesorts.com
In regards to this guest this information is incorrect. I have reached out to the guest via email and telephone with only a response from email. The guest was compensation for the issue which was beyond our control and was refunded back to her MasterCard on 6/13/2019 @ 10:59 AM by myself. It's unclear why this was even submitted to the Revdex.com as this was addressed for the guest and apology letter was issued in regards to this matter. The guest didn't go two days without hot water. A Outside Company was Contacted and came out to fix the issue with the Boilers and was advised the part would be in the next day at which it did. I'm sorry the guest feels that she wasn't taken care of in a timely manner but according to all our records and documents her issue was resolved and in a timely manner.
I was promised my reservation would be adjusted and have not heard from the company.
March 28th through the 30th My family and I stayed at this location. Upon arriving we checked in and got to our room. It was disgusting, I went back to front desk and complained they did not have any available rooms. There was mold in the ceiling in the bathroom and the other part of the ceiling was peeling bad. We had dry soda or something splashed on the wall, sink, and soap dispenser. The bed sheets had hair (tight coiled black hair) on the sheets. The carpet was nasty and the room had a fainted smell. I contacted the property manager and she stated she would get back with me. I waited over 8 hours before I contacted her back and she then stated she had not available rooms. I had also spent half of the day to search for vacancy on front beach road or nearby. I then contacted the property manager the following week and told her how disappointed I was with the services that was provided by her and the staff at the hotel. She came back and stated she would adjust my reservation giving me a percentage off because I was not satisfied. That was last Monday 4/1/2019 and she will not return my calls or messages.
A percentage off of my stay. I went out that night and bought sheets. The room I stayed in needs to be remolded and the mold removed. The housekeepers should also do a better job at cleaning instead of being on the phone all the time.