Hi, My name is Ash and I am manager of this hotel First, Mr [redacted] showed up at 1:30PM to checkin for his room and it wasn't ready We got it ready at 3:and checkin time as stated is 4PM So he was very upset about not being able to checkin early.After about minutes in the room, he started to complain about everything in the room He only stated a few things that actually do work at the hotel As we would not be able to function without a working Ice machine and we do have two elevators to ensure that one elevator is working at all times And in this case one elevator was working and our ice machine on the bottom floor was working as wellHis room was a larger rooms with two beds and an additional half of a room with one king bed in it His initial complaint was that the room only had one bathroom so he was upset of that Then he proceeded to tell my front desk that the AC wasn't working properly and this wasn't what he expected So we checked the AC and everything was really cold in the roomHe then came downstairs and proceeded to tell us he had diabetes and the condition of the room might give him issues Well, at that point, for his safety, we offered him a refund to check out of the room and go someplace safer He went to eat at Joe's Crabshack and then proceeded to checkout Hour later He has been fully refunded and the room was cancelledThere is no additional compensation for this and it shouldn't have ruined his trip as there are at least hotels next to us that had room availability Thanks Ash GM Baymont Inn
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint There were "hotels next to us that had room availability" at a higher rate since this hotel forced me and my family to leave with minutes noticeI have my duress logging receipts form another hotel and paid over $dollars moreI want to be compensated for my forced termination and additional logging cost Regards,
Mrs*** *** stayed with us for two nights on May and May 13, On May 13th, the housekeeping supervisor noticed that Mrs*** room had a smoke smell and they found cigarette butts in the trash can inside the room, at that point we delivered a note under the door
were it reminded Mrs*** about our 100% non smoking policy, upon checking all of our customers signed paperwork understanding about our smoking policy and pet policy in there it also states that we fine a $dollar fee if any of our policies are not followedOn May 14th, when Mrs*** checked out the housekeeping supervisor reported that room had a stronger smoke smell and that one of the mattress was urinated, we had to put the room out of service for several days so we can rid of the smoke smell and the urine smell from that room that was occupied by Mrs***The $charged to Mrs***'s account was for the damages she did to our hotel room since she did not follow our policy and just disregard the notice given to her prior to charges
Attached are the copies of registration forms signed by Mrs*** upon check in on May 12,
if any more information is needed please let us know and we will be happy to help
Dear Contact:
Thank you for
notifying our office of the concern filed by *** ***, at the Baymont Inn
& Suites property located in ***, ** We are sincerely sorry to hear we did not
provide the guest, with an excellent Baymont Inn & Suites experienceYou
can count on our team to help resolve your concerns
To assist Mr
*** in reaching a resolution, I’ve informed the property’s general manager
of the situationThe general manager will contact Mr*** by 8/14. As a company, we’re committed to delivering a
great experience with every stay with us
If for some reason
Mr***’s concern is not resolved, please contact me directly at ***
and I will personally help address his needs
Count on me,
Sincerely,
Tara E***
Customer Care
Representative
My name is Ash and I am manager of this hotel. First, Mr. [redacted] showed up at 1:30PM to checkin for his room and it wasn't ready. We got it ready at 3:30 and checkin time as stated is 4PM. So he was very upset about not being able to checkin...
early.After about 30 minutes in the room, he started to complain about everything in the room. He only stated a few things that actually do work at the hotel. As we would not be able to function without a working Ice machine and we do have two elevators to ensure that one elevator is working at all times. And in this case one elevator was working and our ice machine on the bottom floor was working as well.
His room was a larger rooms with two beds and an additional half of a room with one king bed in it.
His initial complaint was that the room only had one bathroom so he was upset of that. Then he proceeded to tell my front desk that the AC wasn't working properly and this wasn't what he expected. So we checked the AC and everything was really cold in the room.
He then came downstairs and proceeded to tell us he had diabetes and the condition of the room might give him issues. Well, at that point, for his safety, we offered him a refund to check out of the room and go someplace safer. He went to eat at Joe's Crabshack and then proceeded to checkout 1 Hour later. He has been fully refunded and the room was cancelled.
There is no additional compensation for this and it shouldn't have ruined his trip as there are at least 50 hotels next to us that had room availability.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
There were "50 hotels next to us that had room availability" at a higher rate since this hotel forced me and my family to leave with minutes notice. I have my duress logging receipts form another hotel and paid over $300 dollars more. I want to be compensated for my forced termination and additional logging cost
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. There were "50 hotels next to us that had room availability" at a higher rate since this hotel forced me and my family to leave with minutes notice. I have my duress logging
receipts form another hotel and paid over $300 dollars more. I want to be compensated for my forced termination and additional logging cost
Regards,
All American Reality had a client who wanted our home and was put under contract with our listing agent in January. over the past 3 months we have heard excuses one after the other. our agent called, e-mailed and sent text msgs to her with no answer for almost a week at a time. I finally called the lender for the buyers and they told me the same thing and if they did not get answer from her in 4 days they were closing the loan out. it seems after the call to the lender she decided to return calls and said all was well. Low and behold after giving another 30 day extension they backed out of the contract. We lost the land of our dreams because of this. Bottom line is she did not do her job as a professional and would not recommend anyone getting tied up with her. She cost us thousands and countless hours, not to mention the attorneys time. Beware.
Hi, My name is Ash and I am manager of this hotel. First, Mr. [redacted] showed up at 1:30PM to checkin for his room and it wasn't ready. We got it ready at 3:30 and checkin time as stated is 4PM. So he was very upset about not being able to checkin early.After about 30 minutes in...
the room, he started to complain about everything in the room. He only stated a few things that actually do work at the hotel. As we would not be able to function without a working Ice machine and we do have two elevators to ensure that one elevator is working at all times. And in this case one elevator was working and our ice machine on the bottom floor was working as well.His room was a larger rooms with two beds and an additional half of a room with one king bed in it. His initial complaint was that the room only had one bathroom so he was upset of that. Then he proceeded to tell my front desk that the AC wasn't working properly and this wasn't what he expected. So we checked the AC and everything was really cold in the room.He then came downstairs and proceeded to tell us he had diabetes and the condition of the room might give him issues. Well, at that point, for his safety, we offered him a refund to check out of the room and go someplace safer. He went to eat at Joe's Crabshack and then proceeded to checkout 1 Hour later. He has been fully refunded and the room was cancelled.There is no additional compensation for this and it shouldn't have ruined his trip as there are at least 50 hotels next to us that had room availability. Thanks AshGMBaymont Inn
Hi, My name is Ash and I am manager of this hotel First, Mr [redacted] showed up at 1:30PM to checkin for his room and it wasn't ready We got it ready at 3:and checkin time as stated is 4PM So he was very upset about not being able to checkin early.After about minutes in the room, he started to complain about everything in the room He only stated a few things that actually do work at the hotel As we would not be able to function without a working Ice machine and we do have two elevators to ensure that one elevator is working at all times And in this case one elevator was working and our ice machine on the bottom floor was working as wellHis room was a larger rooms with two beds and an additional half of a room with one king bed in it His initial complaint was that the room only had one bathroom so he was upset of that Then he proceeded to tell my front desk that the AC wasn't working properly and this wasn't what he expected So we checked the AC and everything was really cold in the roomHe then came downstairs and proceeded to tell us he had diabetes and the condition of the room might give him issues Well, at that point, for his safety, we offered him a refund to check out of the room and go someplace safer He went to eat at Joe's Crabshack and then proceeded to checkout Hour later He has been fully refunded and the room was cancelledThere is no additional compensation for this and it shouldn't have ruined his trip as there are at least hotels next to us that had room availability Thanks Ash GM Baymont Inn
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint There were "hotels next to us that had room availability" at a higher rate since this hotel forced me and my family to leave with minutes noticeI have my duress logging receipts form another hotel and paid over $dollars moreI want to be compensated for my forced termination and additional logging cost Regards,
Mrs*** *** stayed with us for two nights on May and May 13, On May 13th, the housekeeping supervisor noticed that Mrs*** room had a smoke smell and they found cigarette butts in the trash can inside the room, at that point we delivered a note under the door
were it reminded Mrs*** about our 100% non smoking policy, upon checking all of our customers signed paperwork understanding about our smoking policy and pet policy in there it also states that we fine a $dollar fee if any of our policies are not followedOn May 14th, when Mrs*** checked out the housekeeping supervisor reported that room had a stronger smoke smell and that one of the mattress was urinated, we had to put the room out of service for several days so we can rid of the smoke smell and the urine smell from that room that was occupied by Mrs***The $charged to Mrs***'s account was for the damages she did to our hotel room since she did not follow our policy and just disregard the notice given to her prior to charges
Attached are the copies of registration forms signed by Mrs*** upon check in on May 12,
if any more information is needed please let us know and we will be happy to help
Dear Contact:
Thank you for
notifying our office of the concern filed by *** ***, at the Baymont Inn
& Suites property located in ***, ** We are sincerely sorry to hear we did not
provide the guest, with an excellent Baymont Inn & Suites experienceYou
can count on our team to help resolve your concerns
To assist Mr
*** in reaching a resolution, I’ve informed the property’s general manager
of the situationThe general manager will contact Mr*** by 8/14. As a company, we’re committed to delivering a
great experience with every stay with us
If for some reason
Mr***’s concern is not resolved, please contact me directly at ***
and I will personally help address his needs
Count on me,
Sincerely,
Tara E***
Customer Care
Representative
Hi,
My name is Ash and I am manager of this hotel. First, Mr. [redacted] showed up at 1:30PM to checkin for his room and it wasn't ready. We got it ready at 3:30 and checkin time as stated is 4PM. So he was very upset about not being able to checkin...
early.After about 30 minutes in the room, he started to complain about everything in the room. He only stated a few things that actually do work at the hotel. As we would not be able to function without a working Ice machine and we do have two elevators to ensure that one elevator is working at all times. And in this case one elevator was working and our ice machine on the bottom floor was working as well.
His room was a larger rooms with two beds and an additional half of a room with one king bed in it.
His initial complaint was that the room only had one bathroom so he was upset of that. Then he proceeded to tell my front desk that the AC wasn't working properly and this wasn't what he expected. So we checked the AC and everything was really cold in the room.
He then came downstairs and proceeded to tell us he had diabetes and the condition of the room might give him issues. Well, at that point, for his safety, we offered him a refund to check out of the room and go someplace safer. He went to eat at Joe's Crabshack and then proceeded to checkout 1 Hour later. He has been fully refunded and the room was cancelled.
There is no additional compensation for this and it shouldn't have ruined his trip as there are at least 50 hotels next to us that had room availability.
Thanks
Ash
GM
Baymont Inn
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.
There were "50 hotels next to us that had room availability" at a higher rate since this hotel forced me and my family to leave with minutes notice. I have my duress logging receipts form another hotel and paid over $300 dollars more. I want to be compensated for my forced termination and additional logging cost
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. There were "50 hotels next to us that had room availability" at a higher rate since this hotel forced me and my family to leave with minutes notice. I have my duress logging
receipts form another hotel and paid over $300 dollars more. I want to be compensated for my forced termination and additional logging cost
Regards,
All American Reality had a client who wanted our home and was put under contract with our listing agent in January. over the past 3 months we have heard excuses one after the other. our agent called, e-mailed and sent text msgs to her with no answer for almost a week at a time. I finally called the lender for the buyers and they told me the same thing and if they did not get answer from her in 4 days they were closing the loan out. it seems after the call to the lender she decided to return calls and said all was well. Low and behold after giving another 30 day extension they backed out of the contract. We lost the land of our dreams because of this. Bottom line is she did not do her job as a professional and would not recommend anyone getting tied up with her. She cost us thousands and countless hours, not to mention the attorneys time. Beware.
Hi, My name is Ash and I am manager of this hotel. First, Mr. [redacted] showed up at 1:30PM to checkin for his room and it wasn't ready. We got it ready at 3:30 and checkin time as stated is 4PM. So he was very upset about not being able to checkin early.After about 30 minutes in...
the room, he started to complain about everything in the room. He only stated a few things that actually do work at the hotel. As we would not be able to function without a working Ice machine and we do have two elevators to ensure that one elevator is working at all times. And in this case one elevator was working and our ice machine on the bottom floor was working as well.His room was a larger rooms with two beds and an additional half of a room with one king bed in it. His initial complaint was that the room only had one bathroom so he was upset of that. Then he proceeded to tell my front desk that the AC wasn't working properly and this wasn't what he expected. So we checked the AC and everything was really cold in the room.He then came downstairs and proceeded to tell us he had diabetes and the condition of the room might give him issues. Well, at that point, for his safety, we offered him a refund to check out of the room and go someplace safer. He went to eat at Joe's Crabshack and then proceeded to checkout 1 Hour later. He has been fully refunded and the room was cancelled.There is no additional compensation for this and it shouldn't have ruined his trip as there are at least 50 hotels next to us that had room availability. Thanks AshGMBaymont Inn