Baymont Inn and Suites Logan

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.] Revdex.com: I reviewed the response made by the business in reference to complaint ID [redacted] , and find the resolution is satisfactory to meI still have yet to be contacted personally by the general manger in regards to this issueWe were never offered any money off of our room on said date, and the price not time the room to be moved was at 3amI will expect a full refund for the room, and expect an apology for ongoing lack of costumer service skills from a person in a managerial position Regards, [redacted] ***

when guest complained to the front desk on 12/2 we apologized and attempted to make the situation right. we offered money off and to move there room. the guest was happy with either of these options. there was also no one in the room above them we unfortunately
can not control what other guests do here at hotel. we will refund the guest the full amount

[A default letter is provided here which indicates your acceptance of the business's response.? If you wish, you may update it before sending it.]
Revdex.com:
I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to meI still have yet to be contacted personally by the general manger in regards to this issueWe were never offered any money off of our room on said date, and the price not time the room to be moved was at 3amI will expect a full refund for the room, and expect an apology for ongoing lack of costumer service skills from a person in a managerial position
Regards,
*** ***