Baymont Inn & Suites College Station

Dear Revdex.com, July 2017Hello, my name is [redacted] and I am the General Manager at Baymont Inn & Suites ?" College StationWe do our best to accommodate all and any guests' needsWe understand that things change or plans need to be adjusted last minuteOur hotel rules and policies are easy and must be followedThe easier we get along, the better we can be, and the more comfortable stay you wilt haveHere at our hotel, we strive to have and provide the best customer service in townFrom our system, it looks like the guest stayed with us times! Thank you so much for the loyalty! We know at least one of those had to be a perfect one! As you can see, we welcome anyone to our hotel, no matter how difficult or easy they may be.Yesthe guest did stay at Baymont College Station I broke down the dates and times of each reservations that was booked under guest's name.May 24, 20174:26PM our PMS system received a new reservation ( [redacted] ) via [redacted] Arrival date of 5/24/and departure date of 5/25/2017.6:54PM guest checked in and paid with cashAssigned to room 211.The next day, guest checked out at 12:05PM.May 20172:42PM our PMS system received a new reservation ( [redacted] ) via [redacted] Arrival date of 5/26/and departure date of 5/27/2017.3:02PM guest checked in and paid with cashAssigned to room The next dayguest checked out at 11:50AM.May 27, 20171:45PM our PMS system received a new reservation ( [redacted] ) via Booking.comArrival date of 5127/and departure date of 5/2812017.2:03PM guest checked in and paid with cashAssigned to room The next day, guest extended stay.May 28, 201711:20AM our PMS system received a new reservation ( [redacted] ) via Booking.comArrival date of 5/and departure date of 5/292017,Guest paid with card instead of cashGuest stayed in the same roomi housekeeper wasn't able to go into the room because the guest didn't want service, ? The next dayguest extended stay.May 201710:52AM our PMS system received a new reservation ( [redacted] ) via Booking.com Arrival date of 5/29/and departure date of 5/30/2017Guest used the same card to pay for this nightAssigned to the same room, 125.The next day, guest checked out at 11:14AMHousekeepers notified the Front Desk and Managers that the room had a very strong odor of smokeWe are a non-smoking hotel, We have signs in the lobby and in all rooms that states that we are a non-smoking propertyHowever, if you choose smoke in our rooms, our smoking-fee is $Prior to being charge the smoking fee, we go through process to determine if anyone has smoked in our roomsSince our housekeepers are usually the first to enter a room for service or cleaning, they will be the first to identify itAfter they've determined smoking has occurred in the roomthey will immediately notify the receptionistIf the receptionist can smell or see any evidence of smoking, then they are instructed to notify the managerFinally, the manager will inspect the room to conclude if any guests have smoked in the hotel roomsAs you can seewe go through several levels of personnel to determine if there is evidence of smokingUnfortunately, it took us three days to air out the smoke scentMay 30,? 20171:47PM our PMS system received a new reservation ( [redacted] ) via [redacted] Arrival date of 5/30/and departure date of 5/31/2017.2:43PM guest checked in and paid with the same card, The hotel staff explained the situation about the smoke scent in room and guest was very upsetHowever the hotel staff resolved the issue with the guest in personGuest agreed to pay the smoking fee and stayed with us another nightGuest didn't want to be in the same roomWas assigned to room The next day, guest checked out at 11:06AMOverall, we do our best to accommodate all and any guests' needsWe understand that things change or plans need to be adjusted last minuteSo, when you stay past our check out time, we do a courtesy call to check on you in case you need extra time or another nightWe may be able to adjust our plans too, but we do expect to be notified so we can be best prepared to take care of youAlso, we do our best to resolve any issues right awayWe want all our guests to leave the hotel satisfiedGuest did call couple days after noting the charges, we explained the situation again and guest understood it was for the smoking fee[redacted] ***General ManagerBaymont College StationHarvey RoadPhone: [redacted] Fax: [redacted]

Dear Revdex.com, July 2017Hello, my name is *** *** and I am the General Manager at Baymont Inn & Suites ??" College StationWe do our best to accommodate all and any guests' needsWe understand that things change or plans need to be adjusted last minuteOur hotel rules
and policies are easy and must be followedThe easier we get along, the better we can be, and the more comfortable stay you wilt haveHere at our hotel, we strive to have and provide the best customer service in townFrom our system, it looks like the guest stayed with us times! Thank you so much for the loyalty! We know at least one of those had to be a perfect one! As you can see, we welcome anyone to our hotel, no matter how difficult or easy they may be.Yesthe guest did stay at Baymont College Station I broke down the dates and times of each reservations that was booked under guest's name.May 24, 20174:26PM our PMS system received a new reservation (***) via ***Arrival date of 5/24/and departure date of 5/25/2017.6:54PM guest checked in and paid with cashAssigned to room 211.The next day, guest checked out at 12:05PM.May 20172:42PM our PMS system received a new reservation (***) via ***Arrival date of 5/26/and departure date of 5/27/2017.3:02PM guest checked in and paid with cashAssigned to room The next dayguest checked out at 11:50AM.May 27, 20171:45PM our PMS system received a new reservation (***) via Booking.comArrival date of 5127/and departure date of 5/2812017.2:03PM guest checked in and paid with cashAssigned to room The next day, guest extended stay.May 28, 201711:20AM our PMS system received a new reservation (***) via Booking.comArrival date of 5/and departure date of 5/292017,Guest paid with card instead of cashGuest stayed in the same roomi housekeeper wasn't able to go into the room because the guest didn't want service, ? The next dayguest extended stay.May 201710:52AM our PMS system received a new reservation (***) via Booking.com Arrival date of 5/29/and departure date of 5/30/2017Guest used the same card to pay for this nightAssigned to the same room, 125.The next day, guest checked out at 11:14AMHousekeepers notified the Front Desk and Managers that the room had a very strong odor of smokeWe are a non-smoking hotel, We have signs in the lobby and in all rooms that states that we are a non-smoking propertyHowever, if you choose smoke in our rooms, our smoking-fee is $Prior to being charge the smoking fee, we go through process to determine if anyone has smoked in our roomsSince our housekeepers are usually the first to enter a room for service or cleaning, they will be the first to identify itAfter they've determined smoking has occurred in the roomthey will immediately notify the receptionistIf the receptionist can smell or see any evidence of smoking, then they are instructed to notify the managerFinally, the manager will inspect the room to conclude if any guests have smoked in the hotel roomsAs you can seewe go through several levels of personnel to determine if there is evidence of smokingUnfortunately, it took us three days to air out the smoke scentMay 30,? 20171:47PM our PMS system received a new reservation (***) via ***Arrival date of 5/30/and departure date of 5/31/2017.2:43PM guest checked in and paid with the same card, The hotel staff explained the situation about the smoke scent in room and guest was very upsetHowever the hotel staff resolved the issue with the guest in personGuest agreed to pay the smoking fee and stayed with us another nightGuest didn't want to be in the same roomWas assigned to room The next day, guest checked out at 11:06AMOverall, we do our best to accommodate all and any guests' needsWe understand that things change or plans need to be adjusted last minuteSo, when you stay past our check out time, we do a courtesy call to check on you in case you need extra time or another nightWe may be able to adjust our plans too, but we do expect to be notified so we can be best prepared to take care of youAlso, we do our best to resolve any issues right awayWe want all our guests to leave the hotel satisfiedGuest did call couple days after noting the charges, we explained the situation again and guest understood it was for the smoking fee.*** ***General ManagerBaymont College StationHarvey RoadPhone: ***Fax: ***

Dear Revdex.com, 12 July 2017Hello, my name is [redacted] and I am the General Manager at Baymont Inn & Suites — College Station. We do our best to accommodate all and any guests' needs. We understand that things change or plans need to be adjusted last minute. Our hotel rules...

and policies are easy and must be followed. The easier we get along, the better we can be, and the more comfortable stay you wilt have. Here at our hotel, we strive to have and provide the best customer service in town. From our system, it looks like the guest stayed with us 6 times! Thank you so much for the loyalty! We know at least one of those had to be a perfect one! As you can see, we welcome anyone to our hotel, no matter how difficult or easy they may be.Yes. the guest did stay at Baymont College Station I broke down the dates and times of each reservations that was booked under guest's name.May 24, 20174:26PM our PMS system received a new reservation ([redacted]) via [redacted]. Arrival date of 5/24/2017 and departure date of 5/25/2017.6:54PM guest checked in and paid with cash. Assigned to room 211.The next day, guest checked out at 12:05PM.May 26. 20172:42PM our PMS system received a new reservation ([redacted]) via [redacted]. Arrival date of 5/26/2017 and departure date of 5/27/2017.3:02PM guest checked in and paid with cash. Assigned to room 327 The next day. guest checked out at 11:50AM.May 27, 20171:45PM our PMS system received a new reservation ([redacted]) via Booking.com. Arrival date of 5127/2017 and departure date of 5/2812017.2:03PM guest checked in and paid with cash. Assigned to room 125. The next day, guest extended stay.May 28, 201711:20AM our PMS system received a new reservation ([redacted]) via Booking.com. Arrival date of 5/2812017 and departure date of 5/292017,Guest paid with card instead of cash. Guest stayed in the same roomi housekeeper wasn't able to go into the room because the guest didn't want service,  The next day. guest extended stay.May 29. 201710:52AM our PMS system received a new reservation ([redacted]) via Booking.com Arrival date of 5/29/2017 and departure date of 5/30/2017Guest used the same card to pay for this night. Assigned to the same room, 125.The next day, guest checked out at 11:14AM. Housekeepers notified the Front Desk and Managers that the room had a very strong odor of smoke. We are a non-smoking hotel, We have signs in the lobby and in all rooms that states that we are a non-smoking property. However, if you choose smoke in our rooms, our smoking-fee is $250. Prior to being charge the smoking fee, we go through process to determine if anyone has smoked in our rooms. Since our housekeepers are usually the first to enter a room for service or cleaning, they will be the first to identify it. After they've determined smoking has occurred in the room. they will immediately notify the receptionist. If the receptionist can smell or see any evidence of smoking, then they are instructed to notify the manager. Finally, the manager will inspect the room to conclude if any guests have smoked in the hotel rooms. As you can see. we go through several levels of personnel to determine if there is evidence of smoking. Unfortunately, it took us three days to air out the smoke scentMay 30, 20171:47PM our PMS system received a new reservation ([redacted]) via [redacted]. Arrival date of 5/30/2017 and departure date of 5/31/2017.2:43PM guest checked in and paid with the same card, The hotel staff explained the situation about the smoke scent in room 125 and guest was very upset. However the hotel staff resolved the issue with the guest in person. Guest agreed to pay the smoking fee and stayed with us another night. Guest didn't want to be in the same room. Was assigned to room 211. The next day, guest checked out at 11:06AMOverall, we do our best to accommodate all and any guests' needs. We understand that things change or plans need to be adjusted last minute. So, when you stay past our check out time, we do a courtesy call to check on you in case you need extra time or another night. We may be able to adjust our plans too, but we do expect to be notified so we can be best prepared to take care of you. Also, we do our best to resolve any issues right away. We want all our guests to leave the hotel satisfied. Guest did call couple days after noting the charges, we explained the situation again and guest understood it was for the smoking fee.[redacted]General ManagerBaymont College Station2611 Harvey RoadPhone: [redacted]Fax: [redacted]