Baymont Inn & Suites Louisville East

Dear Ms [redacted] ,As already discussed with you over the phone, our hotel does not rent to any guest under years of age and your son is only year old as per his copy of the id provided at cheI am unaware of rules if any minors under to travel on their own without their parents/adult or guardianCancellation of Reservation and Refund of $ was processed the same day I have verified with our bank and processing company of the refund/credit issuedKindly feel free to check your bank or credit card account for the refund/credit posting of the sameKind Regards [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY]My son was over years of age while he was traveling ~ by monthsThe establishment did not allow him to use the bathroom while he was thereThe account was credited back the $but it took approximately one week before this action was takenThis business has advertising and although they require the guests date of birth to be given when renting ~ they do not inform the guest that they will not rent to themMy son is over 18, legally allowed to travel throughout the world unaccompanied and was treated unfairly by this establishmentI believe they are guilty of advertisement , not to mention basic rudenessTheir employee would not allow him access to their facilities because he was under 21.
Regards,
*** ***

Dear Ms. [redacted],As already discussed with you over the phone, our hotel does not rent to any guest under 21 years of age and your son is only 17 year old as per his copy of the id provided at check-in . I am unaware of rules if any minors under 18 to travel on their own without their parents/adult...

or guardian. Cancellation of Reservation and Refund of $ 127.62 was processed the same day . I have verified with our bank and processing company of the refund/credit issued. Kindly feel free to check your bank or credit card account for the refund/credit posting of the sameKind Regards[redacted]