Baymont Inn & Suites Manchester

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Sincerely, [redacted]

Revdex.com Case #:*** Hotel Site #: *** Customer Care Case #:*** Dear Contact: Thank you for notifying our office of the concern filed by *** *** at the Baymont property in *** *** To assist in reaching a resolution, I’ve informed the
property’s general manager of the situationThe general manager will contact the guest on or before March 23th. As a company, we’re committed to delivering a great experience with every stay with us Thank you!

Thank you for notifying our office of the concern filed by *** *** at the Baymont Inn & suites property located in *** *** We are sincerely sorry to hear we did not provide the guest with an excellent *** *** experienceYou can count on our team to help resolve *** ***
concerns We apologize that the property did not meet *** *** expectations of Baymont Inn & Suites high standard of guest serviceWe will only be able to offer a refund of the $195.24, if the guest provides us with a bank statement showing the chargeAs of the *** bill he will need to work with the property If you need any more information on this matter, please contact me directly at *** Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

Review: I booked 2 halls in [redacted] in [redacted] a few months ago put a down payment of $200.oo my date is reserved for may 30 I just received an email stating that due too everyone quiting they are gonna refund the money to all the people who reserved the hall and do refunds. my thing is I wont get my money refunded to me until a week and I have too start looking for a new place for my babyshower I am so stressed and in tears this was emailed to me, I don't know what too do I have no other place to do it and no money. I am very upset and disgusted with there business, please help me.Desired Settlement: I need a new place and a refund asap

Review: On March 22, 2014, my child unintentionally left winter jacket at the Baymont Inn and Suites, [redacted]. As we are still in winter where we live, I called the Baymont Inn on Friday, March 28th and inquired if it was there. They confirmed it was and accurately described it. They took my name, telephone number, and address. They stated they would promptly mail it Saturday morning. They called a second time demanding a credit card number (that smells like a scam since it will cost them $3-$5 to mail a child's jacket!!!). I informed them that I do not have any credit cards, am a single parent, that my child needs the jacket returned asap. They again stated they would mail it Saturday morning. They did NOT mail it today, Saturday, March 29th. Instead, they left me another message demanding a credit card number. I am shocked that they are delaying (holding hostage?) a child's jacket and attempting to make money off of it. My child is devastated.Desired Settlement: At the very least, please mail the jacket at once with a written apology for their disrespectful behavior towards my child.

Business

Response:

All items left after the guest has checked out of the hotel are held in our lost and found cabinet. Regular lost and found items can be retrieved anytime by the guest who was registered to the room (with proof of identification) for a period of ninety days. Items of value (watches, wallets, etc...) may be retrieved Monday thru Friday 8am to 5pm or during other times as agreed with the Manager. All items must be signed by the person retrieving them. Unfortunately, ee do not mail items as we are unable to verify the address or that the person receiving the item is the same person as who the item belongs to. However, we have made rare exceptions (due to the owner of the lost and found living far away and not returning to CT) if the name on the registration card, address on registration card, credit card name/address and address where item would be sent all match, we will send the item by mail (sender receipt requested) at the expense of the item's owner (shipping with receipt costs a decent amount and in not as secure as it should be). We rarely do this as we have no records that the item was returned to its rightful owner. I have verified that the item is here and awaiting retrieval. These are standard practices in the hospitality industry and I apologize that we have upset our guest. I will see if the address is close to CT as I will then personally deliver the item.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

The motel clearly told me they would mail my child's pink down winter jacket on March 29, 2014 and did not mail it on that date.

I do not have a credit card (again, they had demanded unlimited access to any credit card, which is unreasonable). I have a habit of submitting compliments to businesses via Revdex.com, but am disheartened that the motel just didn't promptly put the jacket in the mail. Why would they want a child to be without a winter jacket?

We live at [redacted]! A 2.5 hour drive NORTH of the motel. Their Revdex.com response offered to hand deliver it, which is fine as long as it happens immediately; however, it would only cost them $3-5 to mail it. The motel has my mailing address and telephone number.

Please mail the jacket asap instead of making a child suffer. My child has cried about not having this jacket for the last two weeks. Geez, it would be reasonable if they had mailed it and asked for a $3 check to be mailed when we receive it, but the motel has been very unreasonable. They are intentionally withholding a winter jacket from a child. There is still winter at VT and they are forcing a child to suffer. Please mail the jacket asap. We would like to promptly receive it. Thank you kindly.

Sincerely,