Baymont Inn

The consumer expressed in his second statement that the personnel at this particular property is at fault for booking these reservation, which is not trueLike we stated in our first response, the guest booked the reservations himself and the reservations came through the CRS (central reservations system)This means that it was either booked online or over the phone with a representative from the Baymont Inn & Suites customer service number hotlineHe did not contact our property directly to make these reservationsWe have proof of this as wellThere was no mistake on our part in terms of booking these reservations, including the 4th oneWe will be happy provide the guest with a full refund when he supplies us with proper proof of cancellation, which he stated verbally to us that he had in his possession at homeHe may also use his original booking confirmation as proof that he only booked roomsUntil we receive one of these two things, we cannot move forward with the requestThanks you, Baymont Inn & Suites Management

Our group had rooms in different areas of the hotel for June 10-14, of the rooms had bedbugs Our room reeked of smokeWe also observed several people with dogs in their rooms Recommend checking for smoke, bedbugs, fleas and pet urine before accepting a roomAlso, there were prostitution busts at this motel in January and May of 2015; and we observed two parties that appeared to be pimps and prostitutes, complete with pitbullsSemi-trucks were parked overnight in the lot behind our room, with a refrigerated truck running it's generator all nightThe manager was rude and disrespectful to guests And, our reservation was messed up -- somehow they had us in their system for night when we had pre-paid for nights on [redacted] Other minor annoyances - the in-room refrigerator had not been defrosted for weeks; the kitchen sink is also the bathroom sink; the was slow; TV was blurry This one should be zero stars

The guest expressed in his statement that he only had rooms reserved, but there were originally room reservations sen through our CRS (central reservations system)When rooms are booked through CRS, this means guest did not contact the hotel directly to reserve the roomsHe either booked
online or over the phone with an numberof these rooms were indeed cancelled, but the 4th one was notHe asked to cancel of the rooms, which was done for free of charge, and he was given separate cancellation confirmation numbersSince the last one was not cancelled, he was then later charged as a "no-show" on the night of the reservationHe did in fact call our property separate times and spoke to a manager and also another front desk associate during other callsEach time he was told bout our policy which, without proer proof of cancellation (cancellation confirmation number), we could not refund the amount of $He also stated that he was not given a cancellation confirmation number, but again, he was given at the time of the call which he provided on the phone at a later dateHe explained over the phone with us that he did not have the last cancellation number in hand and it was at home when he called to request the refundWe never received a follcall with proof of cancellationIt is our hotel policy that we have to proper proof of cancellation in order to refund a guest for a "no-show"reservationAll front desk associates are trained to inform the guest of this policy in the situation that the guest does want a refund for a no-show reservation that was supposed to be cancelledThey were correct to tell him thatWe are a franchise and every hotel has different policiesWe do not expect a guest to already have knowledge on our policy prior to a situation like this, but it was explained to him three different times over the phoneUntil we are provided with the correct cancellation confirmation number, we can no longer move forward with the request to refund this guestThank you,
Baymont Inn & Suites Management

The room smelled, there was toilet paper on the bathroom floor and in the toilet, stains on the pillow, and the remote didn't have batteriesMy husband went and asked for another remote and informed them that we would clean the bathroom since it was not done properlyA couple minutes after my husband got back to the room, we got a knock on the doorA male employee said he wanted to see the mess in the bathroom and my husband told him that we already cleaned it upThe employee saw my husband's blue lives matter bracelet and started to get an attitudeMy husband kept telling him that the mess was cleaned up already and asked if he had the remote that we requestedThe employee made the statement "do you have a problem with us? If you keep this up, I will ask you to leave." So in a nutshell, rude service, dirty rooms, and cheap beds

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the offer I reviewed appear belowAs I have previously stated, I reserved rooms for nights well in advance for the dates in questionI was given a cancellation deadline, of which I called ahead of that deadline to cancel ALL rooms under my name for those dates in questionTheir personnel at this site cancelled SOME of the rooms under my name for the dates in questionI was given verbal confirmation from the personnel at this site that ALL reservations were cancelled for the dates in questionWithout an electronic or verbal verification for reservations (for example, a reservation number), how am I, as a consumer, able to identify an error on their part for booking a 4th room I did not request? I explicitly called and abided by their policies to cancel ALL rooms I previously requested before their deadlineI do no understand the ambiguity of the situation projected by the Baymont Inn and SuitesThey made the mistakes, both in part by reserving a 4th room not authorized by myself and in failing to authorize my request that ALL rooms reserved under my name be canceled for the dates in questionThe Baymont Inn and Suites and existing personnel are at fault and need to do what is right, and provide a full refund as previously stated in the original complaintI will accept nothing less from them at this point in time
Regards,
*** ***

I had a great experience at Birchwood Kia West Everyone treats you like a friend If one can't help you they find someone who can I would definitely go back there I love my car Haven't had any experience with service yet but I'm sure they're great too

Due to our smoking in the room policy an additional cleaning fee of $250.00 was added to this bill,however when we ran the card it was declined, we made several attempts, and finally got an approval for the room charge only. Cleaning fees were attempted, but  not collected.

Excellent experience. Very professional staff. Treated courteously and fairly. The sales representative, Mike D. was very accommodating and helpful. Would recommend this company.

To Revdex.com:   We are responding to the 1 complaint against Sunny Mac LLC from customer [redacted]   We are currently in the process of replacing the inverters and will continue until the job is complete.    Thank You,    [redacted]...

[redacted] Office Administrator Sunny Mac  413 8th Avenue Wilmington, De. 19805 [redacted]
[redacted]

This customer was only charged $176.76 for one night and then the other two nights where canceled as they where a no show.

Our group had 5 rooms in different areas of the hotel for June 10-14, 2015. 3 of the rooms had bedbugs. Our room reeked of smoke. We also observed several people with dogs in their rooms. Recommend checking for smoke, bedbugs, fleas and pet urine before accepting a room. Also, there were prostitution busts at this motel in January and May of 2015; and we observed two parties that appeared to be pimps and prostitutes, complete with pitbulls. Semi-trucks were parked overnight in the lot behind our room, with a refrigerated truck running it's generator all night. The manager was rude and disrespectful to guests. And, our reservation was messed up -- somehow they had us in their system for 1 night when we had pre-paid for 3 nights on [redacted]. Other minor annoyances - the in-room refrigerator had not been defrosted for weeks; the kitchen sink is also the bathroom sink; the wi-fi was slow; TV was blurry. This one should be zero stars.

The consumer expressed in his second statement that the personnel at this particular property is at fault for booking these reservation, which is not true. Like we stated in our first response, the guest booked the reservations himself and the reservations came through the CRS (central reservations system). This means that it was either booked online or over the phone with a representative from the Baymont Inn & Suites customer service 800 number hotline. He did not contact our property directly to make these reservations. We have proof of this as well. There was no mistake on our part in terms of booking these reservations, including the 4th one.
We will be happy provide the guest with a full refund when he supplies us with proper proof of cancellation, which he stated verbally to us that he had in his possession at home. He may also use his original booking confirmation as proof that he only booked 3 rooms. Until we receive one of these two things, we cannot move forward with the request.
Thanks you,
Baymont Inn & Suites Management

I have been a customer at this hotel for over 10 yrs when it was called Jamesson Inn Hotel . This is the first time that my family & I was treated rudely by the actually MANAGER on duty by the name of [redacted] I called & booked 2 rooms for the week of Oct 15 th to check out on the 17 th of Oct 2013... Well I received a phone call from a staff member on the 13 th of Oct 12:45 am to tell me they made my reservations for the wrong day .. No fault of mine I don't know if they thought I was on a different time zone or not I found that to be very disrespectful to call a customer that time of morning ... On the day of the 15 th I checked in & had advised the front desk personal that checked me in that I would pay for 1 night & I would come down & pay for the next night in the morning well I got a call from the front desk around 10:30 am & the lady asked if we was staying I said yes I be down to pay or can u just use my credit card info already on file she sad no u have to come down I sent my son down she said I have already booked those rooms out so I calls back down & asked for the manager name & she said very Smartly [redacted] I asked are u the manager she said UH YEA I asked her can I have your boss name she never gave it to me ... I explained to her that we was on our way to burry my Uncle that's why I was in North carliona .. She said I would have to move to another room I said ms we cannot move 2 rooms right now on our way to my Uncles Funeral that's 2 rooms I would have to move I asked why do we have to move when I have reservations for 2 nights I wasn't understanding ... I go down to the front desk to pay she would not even look at me ( [redacted]) she just took the payment ... Her rudeness & nastyness was ridiculous & no customer service skills at all .. I traveled almost 7 hrs to get there & then to be talked to in the manner she was talking to myself & my family was rude the keys was not working to get back in the room she would not give my son a new room key I thought I was call pd.Desired SettlementRefund or accommodations for 2 free nights that I stayed there. Actually I had 2 rooms that I paid almost 300.00 for 2 nights. Business Response We sincerely apologize for any inconvenience that the guest experienced regarding the confusion with her reservations. We have spoken directly with the employees involved to insure this type of thing doesn't continue to happen. We have offered the guest one complimentary nights stay for the issues she encountered. Final Consumer Response Thanks for responding .. I have talked to the General Manager of the Baymont name [redacted] I was told that she had to check with her Boss to get the free nights Approved she could not approve that .. She did offer to do refund some money back to my bank card .. Also she was offering for both rooms I had as far as the 1 night free I haven't heard anything about that . I was told I would get a call back and I haven't received a call yet & this has been since Oct 22, 2013 So I am very surprised to see that they said they offered a free night I was not aware & that's not what she told Me.

Trying to get a copy of my invoice.I booked a room for the 14th of January and did not stay at the inn. I was billed $66.67 for the night and I understand since I did not call to cancel. But, I have called 3 times and emailed once to just get a receipt for my business expenses. The gentleman who answers the phone has been rude and actually hung up on me twice. The last time he talked to me, he stated that " my company must not trust me very much" and then hung up. All I want is a copy of the receipt, and a refund for the night that I did not stay.Desired SettlementPayment to me for $66.67.